23140 comments found.
Hi, i want to use the google font DM-Sans (https://fonts.google.com/specimen/DM+Sans). But it is not in the list in the theme options. How can I add this to this list?
Hello, @dennygoosensen,
Please download the complete Font zip format file from Google, and then upload that zip format file to theme from Porto >> Theme Options >> Font Control, save changes and then you will be able to find the font under Porto >> Theme Options >> Skin >> Typography to set it on your site.
Regards, P-THEMES.
Hi Porto, Please can you explain me this feature in version 6.8 how it works ? And how to install ? Is a pop up cart without entering in the page for purchase?
+ Added: Cart quantity on cart popup and offcanvas (feature request) + Added: Auto open cart-offcanvas (feature request)
thanks, Joaquín
Hello, @Joaquim_,
You can turn ON the option to show the Cart quantity in popup or offcanvas from Porto >> Theme Options >> Header >> WooCommerce: https://postimg.cc/QFB4Ym2G it will show the result like this: https://postimg.cc/nMPw4NWY
Regards, P-THEMES.
thanks you. I see when I enter by incognito in browser is not updating the price.
Hello, @Joaquim_,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well. we also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Hi Team,
I am seeing below issue while updating the plugin.
“This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.”
In the dashboard i can see the license and no problem with that. Also i can update the theme but while updating the plugin i am seeing this issue.
Please help.
Thanks, Manish
I have deactivated and again given my purchase key, Now its working.
Hello, @manishchander,
I wanted to take a moment to thank you for your recent experience with our product/service. I understand that you encountered an issue and were able to resolve it on your own. I wanted to acknowledge your resourcefulness and determination in solving the issue. It’s always great to hear when our customers are able to successfully navigate any challenges they face with our product/service.
Please don’t hesitate to reach out to us if you have any further questions or concerns. We are always here to help and support you in any way we can.
Thank you again for your business and for being a valued customer!
Regards, P-THEMES.
Hello, while using the Business Consulting 3 instalation, can you “point me” to the direction of how to disable the graphics follwing the pointer with a lag?
Hello, @blumenthal,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/cursor-effect-widget/
Regards, P-THEMES.
Hello Porto! When updating the template, the BLOCKS section has disappeared. Any solution? Thank You
Hello, @whyaweb,
The blocks are under Porto >> Template Builder >> Blocks: https://postimg.cc/sBs67bYm
Please make sure that you have unchecked the block option under Porto >> Speed Optimization Wizard >> Other Minify: https://postimg.cc/mhsYD7S3
Regards, P-THEMES.
I will purchase the product but I want it to be sold to me with an invoice. What do I need to do for this?
Thank you, have a good work.
Hello, @encoticaret,
First of all, thanks for showing your interest in Porto WordPress 
If you will purchase the theme and wants the invoice as well, you can contact Envato for it here: https://www.envato.com/contact/
Please read this article from Envato as well: https://help.elements.envato.com/hc/en-us/articles/360000621523-View-download-invoices
Regards, P-THEMES.
Hello, Can I create a menu kind of like the tous.com website and be the same for Desktop, Tablet and Smartphone?
At the top: Account-icon(Top left) ° LOGO ° Cart-icon(Top right) Bellow: Category1 ° Category2 ° Category3 ° Category4 ° View All Bellow: Filter and Order
or like louisvuitton.com
Hello, @misaelcadena,
First of all, thanks for showing your interest in Porto WordPress
You can create the same menu as https://www.tous.com/es-es/ has using our theme, please check it on our demo here: https://www.portotheme.com/wordpress/porto/shop3-soft/
And please check this demo Menu as well: https://www.portotheme.com/wordpress/porto/personal-portfolio1/
Further you can check all of our demo designs here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Regards, P-THEMES.
Is there a way to fully customize the main menu and product filters?
Hello, @misaelcadena,
Yes you can easily and fully customize the Menu and Product Filters as per your requirements.
Regards, P-THEMES.
Hi Can I change the size of the product single page individually. My product images are showing too large.
Hello, @xiangcong,
You can change the Layout of the Single Product page from Porto >> Theme Options >> WooCommerce >> Single Product Page as per your requirements, please refer to this screenshot: https://postimg.cc/D89bn0XJ
Regards, P-THEMES.
How to change product star color? Store page and item page.
Hello, @xiangcong,
Review Color: Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the color in the given code as per your requirements:
.star-rating span:before {
color: gold !important;
}
.single-product .woocommerce-product-rating .star-rating span:before {
color: orange !important;
}
Regards, P-THEMES.
Your latest update has a bug that breaks the structure of content. It is in SCSS file but the values it takes is located somewhere else, I hope you know about this. Looking forward to the correct update
Hello, @786ueltd,
Sorry for the inconveniance but our latest update does not have such issue, its already been tested many times under many phases before release. So the issue must be on your site only.
Please make sure that you have updated the Theme and Proto Functionality plugin as well.
Please try to Clear transients from Porto >> Tools and Compile the CSS as well.
Please try to check back your site after clearing the browser cache, hope this will resolve your issue.
Alternatively, we have to check it on your site and for that you have to contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi – Thank you for your great work. Can u give me a code to permanent open the mobile menu? so that the user can see all menu items immediately? Best regards
Hello, @crusty450,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the issues related to Theme Options. Hope you can understand our limitations.
Please write this as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check and read it and will note it down for future upcoming updates of the theme.
Regards, P-THEMES.
Is there Turkish language support?
Hello, @mainpcnet,
First of all, thanks for showing your interest in Porto WordPress
Yes our theme is fully translatable and you can easily translate in any language using the Loco translate plugin.
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto-functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco's protected folder under "wp-content/languages/loco/" which is safe from automatic updates and provides priority over the above locations.https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
We don’t want to use plugins. Can we update the .po and .mo files ourselves?
Hello, @mainpcnet,
Yes, if you do not want to use any plugin, then you can simply edit the .po file using po editor software and change/set the words translation as per your requirements easily.
Regards, P-THEMES.
Hi, i am using shop36 theme. where can I rewrite and recolor this part? I didn’t know it in the theme settings. In the header builder, I click the button in vain, but nothing happens. I can’t find it and I’m really bored, please help.
Hello, @Coosty7,
You can change the “All Department” Title from Porto >> Theme Options >> Menu >> Main Toggle Menu Title as per your requirements.
Further, If you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get free support for the Porto WordPress theme.
Regards, P-THEMES.
I purchased the theme from another account. I can rewrite the title, but I can’t change the color where you wrote it. there is no such option. I want to change the color and what kind of menu it should be, but it’s not there.
Hello, @Coosty7,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
I wrote an email as you requested, but I did not receive a reply from you.
Hello, @Coosty7,
Could you please write to my email aizazawan55@yahoo.com with your theme purchase code PDF file as well so that I will personally check it for you and help you out.
Regards, P-THEMES.
Hi there, i am thinking about purchasing this theme. Can you please tell mit if the Slider Revolution liecens is included? Or is there any other possibility in the theme to build a Slider? Thanks a lot
Hello, @AWA-Online,
1. You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
2. Yes we have the elements in our theme to create your own slider as well, please check the possible designs here: https://www.portotheme.com/wordpress/porto/shortcodes/carousels/
Regards, P-THEMES.
Just perfect, thanks for the fast reply.
And one more question:
I have a subdomain on which i want to develope and test the website (for example https:\\test.manindomain.de). After that i want to transfer everything to the main domain (https:\\manindomain.de). Do i need to purchase one or two licenses of this theme?
Thanks a lot
Hello, @AWA-Online,
If you want to create your site using our theme on staging site first and then move on the final domain, you can do it using a single license but for that you have to unregister the license first from the staging site and then you will be able to activate the theme again on final domain.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Unregister License: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Perfect! Thanks a lot!
You’re Most Welcome!!
Home page content disappear after Porto theme update “You have version 6.4.1 installed. Update to 6.8.1.”
after updating the theme, home page is gone, you can only see the website logo and menu but nothing after that. other pages on the website works just fine.
How can I resolve this issue?
Hello, @rayos11,
Please make sure that you have updated and activated the Porto Functionality plugin as well, Otherwise, Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. we also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
How can I put the breadcrumbs with the custom post, since only the title of the page appears and not the type of post
Hello, @tooolssl,
Yes you can, please go to Porto >> Theme Options >> Breadcrumbs and turn ON to show the “Show Custom Post Type Archives Link” from there, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
I have the option activated, but in the same way the breadcrumbs do not come out correctly. The custom posts are created with the CPT UI plugin
Hello, @tooolssl,
I see then that might be the plugin issue, Could you please check it once with the default WordPress Theme like Twenty Twenty Three, just to make it sure that the issue is with our theme or not, If the issue will persist with the default WordPress Theme as well then please try to reach our to the plugin support.
Regards, P-THEMES.
Hi, I have problems with your theme, none of the woocommerce gateway plugins works (I tried the official paypal payments, stripe, woocommerce payments) and no one works. I contacted Paypal and everything is fine with my account. My ssl is okay, php version is updated. I deactiveted all the plugins except for woocommerce and paypal payments and it still doesn’t work. The error is: “[Error] Unknown error while connecting to PayPal. Status code: 0.” I switched to the default theme of wordpress (Twenty Twenty, but I tried also Generate Press and Storefront Theme) and payments work. So I’m asking you for help with your theme. Can you help me? Or I need to buy the support?
Hello, @webuplecce,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi,
Just a quick question.
Which criteria using for related products in single product pages? I have enabled it, but not getting relevant category/products as related products. All the products display in different categories.
Do you have any options to show same category products as related product?
Thank you!
Hello, @ThilinaSampath,
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
Please read more about it in WooCommerce official documentation here: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3
Regards, P-THEMES.
Thank you for your quick reply.
We don’t use any tags for products. But we are using categories. So, as you have mentioned above, related products should be displayed within the category.
This is an example product in our website: https://www.eser.lk/eser-marketing-international/home-fitness/treadmill-g-6260-pioneer-s2/Category is HOME FITNESS, TREADMILLS
But the related products displayed from another categories such as HOME FITNESS, EXERCISE BIKES, SPIN BIKE… etc.
Not sure it’s displayed because the main category of “HOME FITNESS”.
Do I need to group them using tags to display related products in a more accurate way?
Hello, @ThilinaSampath,
Yes you have to, please try with grouping and tags, otherwise try to reach our to the WooCommerce support on it, as this is purely the WooCommerce functionality and our theme does not have any influence on it.
Regards, P-THEMES.
Got it. Thanks!
You’re Most Welcome!!
Hi, I really like the features of the theme, however I am missing some features that I would like to use to build my website. One is sticky page submenus (like here https://themenectar.com/salient/page-submenu/) and the other is the sticky scrolling style (in this page https://themenectar.com/salient/tabbed-section/). Can I achive something like this natively with Porto? Is there a mega-menu builder included in the theme with either WP Bakery or Elementor? These are a pre-sale questions
Hello, @friiitz,
First of all, thanks for showing your interest in our theme
Yes you can achieve the desired result of the sticky page menu using our theme, please check our demo here: https://www.portotheme.com/wordpress/porto/architecture2/
And yes Porto support Mega Menu as well, you can use it easily without any third party plugin.
Here are our demos, you can check: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Regards, P-THEMES.
how i can remove this popup of email subscribe https://ibb.co/3Tgzyn0
Hello, @malfaisal,
To hide the Newsletter Popup for the time being on your Site using your Page Builder. You need to go to Dashboard >> Porto >> Template Builder >> go to Popup Section>> then edit your Popup with the Page Builder >> under that click on Arrow icon and under that click on Display Conditions > under that remove the Condition defined there.
See this image for reference:https://postimg.cc/0zH48q4R
https://postimg.cc/7C0jXWKF
Regards, P-THEMES.
