23187 comments found.
Welcome I have a ticket for 3 days and I haven’t solved it
- 17936
Hello
Thank you for contacting us. We checked your tickets and already responded.
Best regards.
Hello, Please help me, I am having difficulties on changing the top header background color. You can find a print screen in the following link. It must be some something in Theme Options > Header, but i can’t find it.
https://1drv.ms/i/s!Ap_aUWnlNtnbk5p57GoA7ze9KH6SvA?e=98vYCkThank you!
Hello, @TulpaDotRo,
You can change the color from Porto >> Theme Options >> Header >> check options under header and change the color as per your requirements.
Regards, P-THEMES.
HI. I cant get the new mini sidecart to pop up after an item is added to cart, only when I press the small cart button in the header, what am I doing wrong?
Hello
Thank you for contacting us. You have already set the Add to cart Notification Type option to style3. (WooCommerce>Product archives>Add to cart Notification Type) So at present, it always shows the cart popup.
If you want to show cart off canvas after adding the cart, you should set the style1.
Because it prevents duplicate operations after adding to the cart.
Best regards.
Ok, thanks I use the off canvas sidecart and have the settings you describe, how can I make the cart to pop up from the side when I add a product to the cart, right now I have to press the cart button for the cart to pop up.
HI, Sorry I mean on the single product page. It works fine on the category page.
Hello, @bigal99,
Yes, On single product page this will not work as on the single product page the page reload when you add the product to the cart, Ajax add to cart is only for the Shop/Category pages, this is how it works.
If you want it for the single product page as well, then you can write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will read it and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
The link to your instructional video is broken – not a great start to using the template. https://vimeo.com/17147778
Hello, @tonyfez8028,
Which link or video are you refererring to? Could you please share the screenshot and please describe your issue here so that I will further check it for you and assist you accordingly.
Regards, P-THEMES.
Installed the theme….the there are issues with the what look to be the stylesheets..
I would contact your support page if this were not broken too
https://www.portotheme.com/support/Hello, @tonyfez8028,
We are really sorry that you faced the issue with working our theme.
Please watch the Installation video here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
OR try to follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
I can see your site is working properly as well, here is the screenshot of your site: https://postimg.cc/DW49VLbG
If you are facing any difficulty in contacting us via our support system then you can share your theme purchase code PDF file with us via our email aizazawan55@yahoo.com so that we will help you out in creating the support account for you.
We would be grateful if you could take a moment to revise your review, Your feedback will help us identify areas where we need to improve and take the necessary steps to address them.
Thank you for your time and consideration. We value your opinion and look forward to the opportunity to serve you better in the future.
Regards, P-THEMES.
Hi, Previously I tried to install the nulled version from somewhere (my bad), and the theme was perfect. Now I’m purchasing the theme and re-install the theme’s legal version, but after following the theme setup wizard, I have a problem when importing the template I still get the error “You are now using an illegal license of Porto that violates to Envato license terms. Your website might be blocked or reported to Google about your illegal license. Please purchase a legal license through Envato.” I already try to uninstall the old theme and removing the old theme file from the file manager, but I the error still there
Hello, @verdylanum,
Please go to Porto >> Dashboard and deactivate the license from there and then again activate the theme with the same purchase code, and try again.
I am sure you will not face this issue anymore.
Regards, P-THEMES.
Thank you, now fixed. I want to buy for another website, do you have a special discount for this?
Hello, @verdylanum,
Thank you for your interest in our products. Unfortunately, we do not have any discounts available on the product you are inquiring about at this time. However, we always strive to offer competitive pricing and great value for our customers.
Regards, P-THEMES.
can you reset my liscense code ?
Hello, @superman882,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Does the theme come with the Elementor Pro version, or if i want to use Elementor Pro in your theme i will have to buy it first?
Hello, @mohammedalalaya,
Thanks for showing your interest in Porto WordPress 
The plugin came with the theme package is basic version not the pro version.
The plugin included in our theme are external. We have purchased an Extended License for each of those plugins.
This is not only our practice but all the theme authors from ThemeForest.
Unfortunately, if you want to get access to Elementor Pro addons or premium templates you need to buy the individual license. The extended license that we have does not include these features. Plugin author requires only individual license to allow access to this.
Regards, P-THEMES.
Hi, i want to use the google font DM-Sans (https://fonts.google.com/specimen/DM+Sans). But it is not in the list in the theme options. How can I add this to this list?
Hello, @dennygoosensen,
Please download the complete Font zip format file from Google, and then upload that zip format file to theme from Porto >> Theme Options >> Font Control, save changes and then you will be able to find the font under Porto >> Theme Options >> Skin >> Typography to set it on your site.
Regards, P-THEMES.
Hi Porto, Please can you explain me this feature in version 6.8 how it works ? And how to install ? Is a pop up cart without entering in the page for purchase?
+ Added: Cart quantity on cart popup and offcanvas (feature request) + Added: Auto open cart-offcanvas (feature request)
thanks, Joaquín
Hello, @Joaquim_,
You can turn ON the option to show the Cart quantity in popup or offcanvas from Porto >> Theme Options >> Header >> WooCommerce: https://postimg.cc/QFB4Ym2G it will show the result like this: https://postimg.cc/nMPw4NWY
Regards, P-THEMES.
thanks you. I see when I enter by incognito in browser is not updating the price.
Hello, @Joaquim_,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well. we also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Hi Team,
I am seeing below issue while updating the plugin.
“This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.”
In the dashboard i can see the license and no problem with that. Also i can update the theme but while updating the plugin i am seeing this issue.
Please help.
Thanks, Manish
I have deactivated and again given my purchase key, Now its working.
Hello, @manishchander,
I wanted to take a moment to thank you for your recent experience with our product/service. I understand that you encountered an issue and were able to resolve it on your own. I wanted to acknowledge your resourcefulness and determination in solving the issue. It’s always great to hear when our customers are able to successfully navigate any challenges they face with our product/service.
Please don’t hesitate to reach out to us if you have any further questions or concerns. We are always here to help and support you in any way we can.
Thank you again for your business and for being a valued customer!
Regards, P-THEMES.
Hello, while using the Business Consulting 3 instalation, can you “point me” to the direction of how to disable the graphics follwing the pointer with a lag?
Hello, @blumenthal,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/cursor-effect-widget/
Regards, P-THEMES.
Hello Porto! When updating the template, the BLOCKS section has disappeared. Any solution? Thank You
Hello, @whyaweb,
The blocks are under Porto >> Template Builder >> Blocks: https://postimg.cc/sBs67bYm
Please make sure that you have unchecked the block option under Porto >> Speed Optimization Wizard >> Other Minify: https://postimg.cc/mhsYD7S3
Regards, P-THEMES.
I will purchase the product but I want it to be sold to me with an invoice. What do I need to do for this?
Thank you, have a good work.
Hello, @encoticaret,
First of all, thanks for showing your interest in Porto WordPress
If you will purchase the theme and wants the invoice as well, you can contact Envato for it here: https://www.envato.com/contact/
Please read this article from Envato as well: https://help.elements.envato.com/hc/en-us/articles/360000621523-View-download-invoices
Regards, P-THEMES.
Hello, Can I create a menu kind of like the tous.com website and be the same for Desktop, Tablet and Smartphone?
At the top: Account-icon(Top left) ° LOGO ° Cart-icon(Top right) Bellow: Category1 ° Category2 ° Category3 ° Category4 ° View All Bellow: Filter and Order
or like louisvuitton.com
Hello, @misaelcadena,
First of all, thanks for showing your interest in Porto WordPress
You can create the same menu as https://www.tous.com/es-es/ has using our theme, please check it on our demo here: https://www.portotheme.com/wordpress/porto/shop3-soft/
And please check this demo Menu as well: https://www.portotheme.com/wordpress/porto/personal-portfolio1/
Further you can check all of our demo designs here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Regards, P-THEMES.
Is there a way to fully customize the main menu and product filters?
Hello, @misaelcadena,
Yes you can easily and fully customize the Menu and Product Filters as per your requirements.
Regards, P-THEMES.
Hi Can I change the size of the product single page individually. My product images are showing too large.
Hello, @xiangcong,
You can change the Layout of the Single Product page from Porto >> Theme Options >> WooCommerce >> Single Product Page as per your requirements, please refer to this screenshot: https://postimg.cc/D89bn0XJ
Regards, P-THEMES.
How to change product star color? Store page and item page.
Hello, @xiangcong,
Review Color: Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache and you can change the color in the given code as per your requirements:
.star-rating span:before {
color: gold !important;
}
.single-product .woocommerce-product-rating .star-rating span:before {
color: orange !important;
}
Regards, P-THEMES.
Your latest update has a bug that breaks the structure of content. It is in SCSS file but the values it takes is located somewhere else, I hope you know about this. Looking forward to the correct update
Hello, @786ueltd,
Sorry for the inconveniance but our latest update does not have such issue, its already been tested many times under many phases before release. So the issue must be on your site only.
Please make sure that you have updated the Theme and Proto Functionality plugin as well.
Please try to Clear transients from Porto >> Tools and Compile the CSS as well.
Please try to check back your site after clearing the browser cache, hope this will resolve your issue.
Alternatively, we have to check it on your site and for that you have to contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi – Thank you for your great work. Can u give me a code to permanent open the mobile menu? so that the user can see all menu items immediately? Best regards
Hello, @crusty450,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the issues related to Theme Options. Hope you can understand our limitations.
Please write this as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check and read it and will note it down for future upcoming updates of the theme.
Regards, P-THEMES.
Is there Turkish language support?
Hello, @mainpcnet,
First of all, thanks for showing your interest in Porto WordPress
Yes our theme is fully translatable and you can easily translate in any language using the Loco translate plugin.
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto-functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco's protected folder under "wp-content/languages/loco/" which is safe from automatic updates and provides priority over the above locations.https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
We don’t want to use plugins. Can we update the .po and .mo files ourselves?
Hello, @mainpcnet,
Yes, if you do not want to use any plugin, then you can simply edit the .po file using po editor software and change/set the words translation as per your requirements easily.
Regards, P-THEMES.
Hi, i am using shop36 theme. where can I rewrite and recolor this part? I didn’t know it in the theme settings. In the header builder, I click the button in vain, but nothing happens. I can’t find it and I’m really bored, please help.
Hello, @Coosty7,
You can change the “All Department” Title from Porto >> Theme Options >> Menu >> Main Toggle Menu Title as per your requirements.
Further, If you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get free support for the Porto WordPress theme.
Regards, P-THEMES.
I purchased the theme from another account. I can rewrite the title, but I can’t change the color where you wrote it. there is no such option. I want to change the color and what kind of menu it should be, but it’s not there.
Hello, @Coosty7,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
I wrote an email as you requested, but I did not receive a reply from you.
Hello, @Coosty7,
Could you please write to my email aizazawan55@yahoo.com with your theme purchase code PDF file as well so that I will personally check it for you and help you out.
Regards, P-THEMES.
