Hello, @bigal99,

In order to remove the header top from your site, please navigate to Porto >> Theme Options >> Layout >> HTML Block and change/remove the content/shortcode/HTML code from there as per your requirements.

Regards, P-THEMES.

Hello, @cookchan,

The net::ERR_ABORTED 400 error in the console usually indicates that there was a problem with the request sent to the server. In the case of Google Fonts, this error can occur if the requested font file is not found or if the request is blocked by a firewall or security setting.

Here are some steps you can take to fix the net::ERR_ABORTED 400 error with Google Fonts:

1. Check your internet connection: Ensure that your internet connection is stable and working properly. If your internet connection is slow or intermittent, this can cause the error to occur.

2. Clear your browser cache: Sometimes, the error can be caused by corrupted or outdated files in your browser cache. Clearing your cache can help resolve the issue. You can do this by going to your browser settings and selecting the option to clear your browsing data.

3. Disable browser extensions: Some browser extensions can interfere with the loading of Google Fonts. Try disabling any extensions you have installed and reloading the page to see if the error persists.

4. Check your firewall or security settings: If you have a firewall or security software installed, it may be blocking the request to Google Fonts. Try disabling your firewall or security software temporarily and reloading the page to see if this resolves the issue.

5. Use a different browser: If the issue persists, try accessing the page with a different browser to see if the error occurs there as well. If it doesn’t, the issue may be specific to your current browser.

If none of the above steps resolve the issue, you may need to contact Google Fonts support and your hosting provider for further assistance.

Regards, P-THEMES.

This is a standard font and the google font is disable. The url is not right, so the font file is not found. Please check the url.

Hello, @cookchan,

If you have tried all the above listed points, and the issue persist, then please contact us via our support system with your site WP Admin URL and Credentials and also the CPanel Login details as well, so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @DreamUX,

Unfortunately there is no such possible option for it to close by default and this requires extra code customziation.

Like, for Product Categories widget, you can use the below given code in the Child Theme functions.php file and it will close that widget by default on page load/reload.

function close_widget_product_categories() {
    ?>
    <script type="text/javascript">
        jQuery(document).ready(function($) {
            $('.widget_product_categories').find('.widget-title').next().slideUp();
        });
    </script>
    <?php
}
add_action('wp_footer', 'close_widget_product_categories');

Regards, P-THEMES.

Thank you. The problem is that the symbol is a minus when I use that function, not a plus as it should be.

Hello, @DreamUX,

Unfortunately, its not possible to change that icon on page load, as it is coming from the JS files and requires extra Customization Code to change in those files.

Regards, P-THEMES.

Hello, @razvanuis,

Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @neerajgupta2304,

If you want to create your site using our theme on the staging site first and then move on to the final domain, you can do it using a single license but for that, you have to unregister the license first from the staging site and then you will be able to activate the theme again on a final domain.

Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/

Unregister License: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @alsaifyab,

Could you please share your theme purchae code PDF file with us via our email aizazawan55@yahoo.com so that we will check/verify and reset the support account for you.

Regards, P-THEMES.

We sent the email Waiting for reopens Thank you

Hello, @alsaifyab,

We have checked and replied back to your email, please check back to your email reply now and reply to it accordingly.

Regards, P-THEMES.

Hello, @tonyfez8028,

You have to change/remove the Footer Logo in Gaming Demo from Appearance >> Widgets >> Footer Widget 1 as per your requirements, please refer to this screenshot: https://postimg.cc/JsjBkDtZ

Regards, P-THEMES.

thanks, that did it.

You’re Most Welcome!!

Hello, @kharmachanic,

Sorry for the inconveniance, Could you please share your theme purchase code PDF file with me via my email aizazawan55@yahoo.com so that I’ll check/verify and reset the support account for you.

Regards, P-THEMES.

Thanks, I have sent the requested information, thanks for the assistance.

Hello, @kharmachanic,

We have replied to your email, please check back to the email reply now and then reply to it accordingly.

Regards, P-THEMES.

Hi Purchased the theme and submitted a ticket but no response yet…

Hello, @sajid1218,

I have just confirmed with the support department and they said that they already replied to your support ticket, so please check back to your support ticket reply now and then reply to it accordingly and please collaborate only there at one place to avoid any inconvenience, Thanks for your understanding.

Regards, P-THEMES.

Ok

Hello @kerberosteknoloji

You will get the reply of your support ticket again soon, please be patience and please do not write here, as that will cause the confusion.

Thanks for your understanding.

Regards, P-THEMES.

I can’t get a response to the ticket I opened from your support team. We can’t open our page due to the problem in the theme. Can you please contact?

Hello

Thank you for contacting us. Sorry for inconvenience with the theme. We’ll check as soon as possible.

Best regards.

Hello, @candycrusher,

We’re thrilled to hear that you had a positive experience with our product/service and that you didn’t require any assistance from our team.

At [p-themes], we take pride in providing exceptional products/services that meet our customer’s needs and exceed their expectations. It’s always great to hear when we’ve succeeded in doing so.

If you ever do need assistance in the future, don’t hesitate to reach out to us. We’re always here to help!

Thank you for choosing [Porto], and we look forward to serving you again soon.

Regards, P-THEMES.

Hi,

Thank you for the update and the badge is now displayed.

The positioning of the badge on the shop thumbnail is not displaying in the correct position. When I position it in the center of the image it is displayed almost off the image at the top. The ONLY position that works correctly is when it is at the top of the image.

Also this affects ALL YITH plugins that need to use the woocommerce hooks as I have run into multiple issues with many of their plugins. Both on the shop page and on the product page as well.

Thanks.

Hello, @candycrusher,

Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @bellaflex,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Please try again now.

Regards, P-THEMES.

Hello, @nimonogi,

Are you using any third party plugin on your site for cache or optimization? If yes then that might be the option from that plugin.

Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.

And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. we also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.

Note: Please take the complete backup of your site before following the above steps as that might affect your site.

Regards, P-THEMES.

1. 17936

Hello

Thank you for contacting us. We checked your tickets and already responded.

Best regards.

Hello, @TulpaDotRo,

You can change the color from Porto >> Theme Options >> Header >> check options under header and change the color as per your requirements.

Regards, P-THEMES.

Ok, thanks I use the off canvas sidecart and have the settings you describe, how can I make the cart to pop up from the side when I add a product to the cart, right now I have to press the cart button for the cart to pop up.

HI, Sorry I mean on the single product page. It works fine on the category page.

Hello, @bigal99,

Yes, On single product page this will not work as on the single product page the page reload when you add the product to the cart, Ajax add to cart is only for the Shop/Category pages, this is how it works.

If you want it for the single product page as well, then you can write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will read it and note it down for the future upcoming updates of the theme.

Regards, P-THEMES.

Installed the theme….the there are issues with the what look to be the stylesheets..

I would contact your support page if this were not broken too

Hello, @tonyfez8028,

We are really sorry that you faced the issue with working our theme.

Please watch the Installation video here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

OR try to follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/

I can see your site is working properly as well, here is the screenshot of your site: https://postimg.cc/DW49VLbG

If you are facing any difficulty in contacting us via our support system then you can share your theme purchase code PDF file with us via our email aizazawan55@yahoo.com so that we will help you out in creating the support account for you.

We would be grateful if you could take a moment to revise your review, Your feedback will help us identify areas where we need to improve and take the necessary steps to address them.

Thank you for your time and consideration. We value your opinion and look forward to the opportunity to serve you better in the future.

Regards, P-THEMES.

Hello, @verdylanum,

Please go to Porto >> Dashboard and deactivate the license from there and then again activate the theme with the same purchase code, and try again.

I am sure you will not face this issue anymore.

Regards, P-THEMES.

Thank you, now fixed. I want to buy for another website, do you have a special discount for this?

Hello, @verdylanum,

Thank you for your interest in our products. Unfortunately, we do not have any discounts available on the product you are inquiring about at this time. However, we always strive to offer competitive pricing and great value for our customers.

Regards, P-THEMES.

Hello, @superman882,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

Hello, @mohammedalalaya,

Thanks for showing your interest in Porto WordPress

The plugin came with the theme package is basic version not the pro version.

The plugin included in our theme are external. We have purchased an Extended License for each of those plugins.

This is not only our practice but all the theme authors from ThemeForest.

Unfortunately, if you want to get access to Elementor Pro addons or premium templates you need to buy the individual license. The extended license that we have does not include these features. Plugin author requires only individual license to allow access to this.

Regards, P-THEMES.