Hello, @lenpaka,

Thanks for providing us the screenshots, Could you please check it once by activating the default WordPress Theme like Twenty Twenty Three, just to make sure that the issue is with our theme or not? This issue seems to be independent of our theme.

Regards, P-THEMES.

The problem is caused by the Porto Functionality plugin.

Hello, @lenpaka,

I see, please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @bakrmohamed84,

Please edit your page with Elementor and then edit the Column, under Porto Additional Settings, change the banner image as per your requirements, Please refer to this screenshot: https://postimg.cc/75hTPKHc

Regards, P-THEMES.

Hello, @dlovin,

Unfortunately, it’s not possible, as there is no such possible option for this in our theme, but you can achieve it using the Custom CSS code, please go to the Products >> Categories and edit the particular category, copy and paste the below given CSS code to the Category Custom CSS section and it will resolve your issue, please refer to this screenshot: https://postimg.cc/kDq2jHyP

.tax-product_cat .price del {
    display: none !important;
}

Regards, P-THEMES.

This did not work. The price ranges are still displayed – Link example https://bunkpolice.com/product-category/fentkits/

Hello, @dlovin,

Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @bakrmohamed84,

To customize, change or add product categories in Porto WordPress theme, follow these steps:

Log in to your WordPress dashboard and navigate to the Products tab.

Click on Categories to view all the existing categories.

To edit an existing category, hover your cursor over it and click on the Edit option. You can then change the name, slug, description, or parent category if needed.

To create a new category, click on the Add New Category button. Enter the category name, slug, and description, and select the parent category if necessary.

Once you have made the desired changes, click on the Save button to save your changes.

To assign categories to your products, go to the Products tab and select the product you want to edit. In the Product Data section, click on the Categories tab and check the boxes next to the relevant categories. You can also create a new category from this page if needed.

Finally, click on the Update button to save your changes.

You can check the style options under Porto >> Theme Options >> WooCommerce >> Product Categories.

Regards, P-THEMES.

Thank you for the instructions. The problem now is that the fonts on the website are blurred. For example, the H1 font is not bold.. What am I doing wrong? did you already had this problem? (I Downloaded and installed all poppins fonts. Thank you for your support

I just open i a ticket in support system and also send a screenshot. Thank you for your great work and high quality support.

Hello, @crusty450,

Thanks for your contact, One of our support agents will get back to you via your support ticket asap, so please follow up on your ticket and check our reply.

Regards, P-THEMES.

Hello, @Sensis_Media,

Please go to Porto >> Speed Optimization Wizard >> Advanced and uncheck the “Merge javascripts and stylesheets” & “Enable Critical CSS” options from there, save changes and check back to your site after clearing the browser cache.

Regards, P-THEMES.

Hello, @crazy_cube,

Please go to Porto >> Dashboard and unregister the theme license from there, then again register the theme with same purchase code, after that please go to Appearance >> Themes and you will find the update theme alert there, simply update it.

OR if you will not find the alert then please try to manually update the theme, you can follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/

OR Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Just finish the update. It seems all good. Thanks, mate

You’re Most Welcome!!

Hello, @bigal99,

In order to remove the header top from your site, please navigate to Porto >> Theme Options >> Layout >> HTML Block and change/remove the content/shortcode/HTML code from there as per your requirements.

Regards, P-THEMES.

Hello, @cookchan,

The net::ERR_ABORTED 400 error in the console usually indicates that there was a problem with the request sent to the server. In the case of Google Fonts, this error can occur if the requested font file is not found or if the request is blocked by a firewall or security setting.

Here are some steps you can take to fix the net::ERR_ABORTED 400 error with Google Fonts:

1. Check your internet connection: Ensure that your internet connection is stable and working properly. If your internet connection is slow or intermittent, this can cause the error to occur.

2. Clear your browser cache: Sometimes, the error can be caused by corrupted or outdated files in your browser cache. Clearing your cache can help resolve the issue. You can do this by going to your browser settings and selecting the option to clear your browsing data.

3. Disable browser extensions: Some browser extensions can interfere with the loading of Google Fonts. Try disabling any extensions you have installed and reloading the page to see if the error persists.

4. Check your firewall or security settings: If you have a firewall or security software installed, it may be blocking the request to Google Fonts. Try disabling your firewall or security software temporarily and reloading the page to see if this resolves the issue.

5. Use a different browser: If the issue persists, try accessing the page with a different browser to see if the error occurs there as well. If it doesn’t, the issue may be specific to your current browser.

If none of the above steps resolve the issue, you may need to contact Google Fonts support and your hosting provider for further assistance.

Regards, P-THEMES.

This is a standard font and the google font is disable. The url is not right, so the font file is not found. Please check the url.

Hello, @cookchan,

If you have tried all the above listed points, and the issue persist, then please contact us via our support system with your site WP Admin URL and Credentials and also the CPanel Login details as well, so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @DreamUX,

Unfortunately there is no such possible option for it to close by default and this requires extra code customziation.

Like, for Product Categories widget, you can use the below given code in the Child Theme functions.php file and it will close that widget by default on page load/reload.

function close_widget_product_categories() {
    ?>
    <script type="text/javascript">
        jQuery(document).ready(function($) {
            $('.widget_product_categories').find('.widget-title').next().slideUp();
        });
    </script>
    <?php
}
add_action('wp_footer', 'close_widget_product_categories');

Regards, P-THEMES.

Thank you. The problem is that the symbol is a minus when I use that function, not a plus as it should be.

Hello, @DreamUX,

Unfortunately, its not possible to change that icon on page load, as it is coming from the JS files and requires extra Customization Code to change in those files.

Regards, P-THEMES.

Hello, @razvanuis,

Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @neerajgupta2304,

If you want to create your site using our theme on the staging site first and then move on to the final domain, you can do it using a single license but for that, you have to unregister the license first from the staging site and then you will be able to activate the theme again on a final domain.

Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/

Unregister License: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @alsaifyab,

Could you please share your theme purchae code PDF file with us via our email aizazawan55@yahoo.com so that we will check/verify and reset the support account for you.

Regards, P-THEMES.

We sent the email Waiting for reopens Thank you

Hello, @alsaifyab,

We have checked and replied back to your email, please check back to your email reply now and reply to it accordingly.

Regards, P-THEMES.

Hello, @tonyfez8028,

You have to change/remove the Footer Logo in Gaming Demo from Appearance >> Widgets >> Footer Widget 1 as per your requirements, please refer to this screenshot: https://postimg.cc/JsjBkDtZ

Regards, P-THEMES.

thanks, that did it.

You’re Most Welcome!!

Hello, @kharmachanic,

Sorry for the inconveniance, Could you please share your theme purchase code PDF file with me via my email aizazawan55@yahoo.com so that I’ll check/verify and reset the support account for you.

Regards, P-THEMES.

Thanks, I have sent the requested information, thanks for the assistance.

Hello, @kharmachanic,

We have replied to your email, please check back to the email reply now and then reply to it accordingly.

Regards, P-THEMES.

Hi Purchased the theme and submitted a ticket but no response yet…

Hello, @sajid1218,

I have just confirmed with the support department and they said that they already replied to your support ticket, so please check back to your support ticket reply now and then reply to it accordingly and please collaborate only there at one place to avoid any inconvenience, Thanks for your understanding.

Regards, P-THEMES.

Ok

Hello @kerberosteknoloji

You will get the reply of your support ticket again soon, please be patience and please do not write here, as that will cause the confusion.

Thanks for your understanding.

Regards, P-THEMES.

I can’t get a response to the ticket I opened from your support team. We can’t open our page due to the problem in the theme. Can you please contact?

Hello

Thank you for contacting us. Sorry for inconvenience with the theme. We’ll check as soon as possible.

Best regards.

Hello, @candycrusher,

We’re thrilled to hear that you had a positive experience with our product/service and that you didn’t require any assistance from our team.

At [p-themes], we take pride in providing exceptional products/services that meet our customer’s needs and exceed their expectations. It’s always great to hear when we’ve succeeded in doing so.

If you ever do need assistance in the future, don’t hesitate to reach out to us. We’re always here to help!

Thank you for choosing [Porto], and we look forward to serving you again soon.

Regards, P-THEMES.

Hi,

Thank you for the update and the badge is now displayed.

The positioning of the badge on the shop thumbnail is not displaying in the correct position. When I position it in the center of the image it is displayed almost off the image at the top. The ONLY position that works correctly is when it is at the top of the image.

Also this affects ALL YITH plugins that need to use the woocommerce hooks as I have run into multiple issues with many of their plugins. Both on the shop page and on the product page as well.

Thanks.

Hello, @candycrusher,

Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @bellaflex,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Please try again now.

Regards, P-THEMES.

Hello, @nimonogi,

Are you using any third party plugin on your site for cache or optimization? If yes then that might be the option from that plugin.

Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.

And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. we also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.

Note: Please take the complete backup of your site before following the above steps as that might affect your site.

Regards, P-THEMES.