380 comments found.
Hello DT Team, I am currently using the following CSS code to ensure that all of my products images in my RedArt woocommerce catalog are the same size:
@media (min-width: 500px) { .inside-wc-product-image { width: 100%; } .woocommerce ul.products li.product a img { height: 350px; object-fit: cover; }
However, there four images in my catalog are larger than the rest. It does not seem to be an image issue, I changed and deleted the media file and the container remained the same size, so I don’t know if it’s a conflict with the theme’s code or how to find out if it’s something else.
Do you happen to know how this can be resolved?
Thanks very much,
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references about your exact issues along with your site credentials (WP &FTP access logins) details so that we can check and let you know.
Note: Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the below knowledge base link instructions for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thank you!
Hello, I have a problem. I have 100 products for sale but only 12 are showing, the store page numbers are missing. What to do?
Yes, I saw that. The problem is that the buttons for changing the product page (1,2,3..) do not appear
Thank you!
Hi Kehzar.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
Good morning, I repeat yesterday’s message because I think it was lost.
Could you please tell me how to remove the brush button and the SELECT YOUR STYLE and CHOOSE YOUR PATTERN palette that appear on all pages
Could you tell me how to replace the red pencil, i.e. the login logo upon arrival on the site?
Thank you
Hi.,
Thank you for contacting us.
1) To disable style picker , Get into the option Dashboard > Red Art > General > General > Others > Switch the value of Disable Style Picker to YES > Save All. Please have a look.
Please refer : https://prnt.sc/vet3qsM1MH0v
2) Get into Admin panel > Appearance > RedArt Option > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
.loader-title::before { background: url(your own image url) no-repeat scroll 100% 100%; }
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Thank you 1000. Fast and efficient.
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hi there, I bought theme already and my support expires soon but not until March 18th. Yet for some reason when I try to log into my account to access the previous tickets I submitted for support, it says my license is not valid even though I directly copy it from My Downloads.
Anyways, the issue I had before and maybe now is that when I updated the theme, it didn’t allow me to update the plugins that came with theme. When I spoke to support the first time, I got the link to a page to download the latest versions for theme plugins. But still, now, Slider Revolution plugin needs to be updated.
So… 1) Can I get access to that link with the latest version theme plugins to update Slider Revolution? 2) Will I have access to that link in the future once my support expires? As I should since the plugins came with the theme. 3) Or do I have to wait until the theme will be updated again? When will that be?
Thanks
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Please send your request to us directly at this email support@wedesignthemes.com
Hi I’m having the same problem again, the theme updates not coming with updated versions of Slider and WPBakery, and I just resent my email to you for the third time. Can I get a response?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.Please send your request to us directly at this email support@wedesignthemes.com
I’ve already sent you an email, and I’ve just resent it today.
Hi.,
We reply to your mail
As Mithru wrote, before you buy and start enjoying this theme, consider the fact that the site will slow down, and updates and fixes will not be available so quickly. It’s a fact.
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your Updated WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue. Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
The theme has a major issue. I have been using it for almost a year. It has the categories filtering issue which you won’t know by just checking the demo. I had been following up for a fix for months. Everytime they say, they will send an update soon. It’s been more than 5 months. The theme makes your website very slow too. It is definitely not your hosting issue just in case you want to upgrade it. I have tried it on better server resources than recommended, yet it loads slow. It has too many bugs as well for which you’ll need to reach out to support and their support takes at least 3-4 days for EACH response. Now that my support has expired, I can’t keep following up for these bugs or the update on that category filtering issue on the very home page.
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your Updated WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue. Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
You’ll check my issue? Weren’t you checking my issue for the past 5 months already? I have shared my login access a long time ago, not once but several times. Our website is not even launched because of these issues.
Hi.,
Sorry for the inconvenience,
This is not an issue with you asking for custom changes.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Sent mail with all the issues and credentials again.. I am expecting a quick response with a resolution here. Thanks!!
Hi Mithru.,
We have already replied to your mail id kindly have a look.
Thanks!!
Dear themessupport, Why WP Bakery isn’t not available for Blog? To edit blog post is there a visual mode? Moreover which is the best way to update Red Art (included child theme) to latest updated (23 December 2022)? Please let me know Thanks for all Best Regards I.
Dear support, I have regular license and you didn’t answer me! I would like the answer about: “Why WP Bakery isn’t not available for Blog?” Thanks Best Regards
Hi.,
Thank you for contacting us.
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Thank you, we look forward to helping you!
am i able to use the demos at all?
Hi.,
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, how much hosting resources does the theme use on boot (ram and cpu), after initial demo installation? Regards
Hi.,
Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I want to buy this theme but it hasn’t been updated for a while. Is it compatible with the latest versions of php and Wordpress, and are you still making updates to the theme?
Hi.,
Absolutely, RedArt is tested and 100% compatible with PHP 8.1.0 and WordPress 6.1.1
Thank you, we look forward to help you!!..
I import demo data and now don’t work on RedArt Option “Save All”. When I click save and nothing happening…
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Okay. Done.
Hi.,
We have fixed the issue. Kindly, have a look.
maybe good. another problem with mobile responsive. I create video and put to google drive. don’t work filter, automatically go back to home page (no clicks)... https://drive.google.com/file/d/1RlVkWxvTPbcy75tmKyG2lF7QtOutQAl_/view?usp=share_link
Hi.,
We have checked your site with the phone it works fine from our end for your reference we have attached the video kindly watch it.
Please have a look: If the problem persists, please get more details about your problem, and help us to better understand it by returning any screenshot/video reference to our support team and we will be happy to assist you.
Thank you!
hi, this theme support PHP 8.1 version ???
Hi.,
Thank you for contacting us and showing interest in our theme.
Our RedArt theme is fully compatible with PHP 8.0
Thank you!
and SEO with plugin? our yours made by unique seo system?
Hi.,
Yes, it is SEO optimized. RedArt is 100% SEO ready and you can use Yoast SEO plugin for additional requirements as well.
Can I ask when you plan to update this theme so that we can update PHP past 7.1 which is required for the woocommerce plugin?
running a compatablility test your core features plugin is not compatible and the Unyson drag and drop framework is also not compatible with php7.4
Hi.,
Thank you for contacting us.
Red Art is 100% compatible with PHP 7.4 and in line with WordPress requirements, and is thoroughly tested.
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi, I am unable to customize my site. I am getting this message “There has been a critical error on this website. Please check your site admin email inbox for instructions.”. My site address is mrinmoyartgallery.com
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Is it possible to display any single category portfolio items in the gallery?
HI.,
Kindly follow the step mentioned in the the below video link to change the portfolio category to single.
Please refer: https://recordit.co/KJL2K1E1tW
Thank you!
I asked if we can display any single category, which means any individual category items only, not all items. For example, displaying only NATURE category items.
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references and also issues. So that, we can check and let you know the solution…
Thank you!
You are unbelievable. Your support sucks!
Hi.,
Please navigate to Pages -> Add new -> Select Page Attribute as portfolio template -> Select Category
Refer: https://recordit.co/2uiET2T9bA
Thanks!!
Where do I activate the Aquarium theme?
OK, i was able to activate the theme, but how to edit the pages now? it looks pretty obscure
Hi.,
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/ (Aquarium Demo)
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thanks, I was able to use the aquarium template, and I think I’ve understood the way it works. But I still have a few questions left: 1) how do I change the logo? 2) where do I tweak the CSS? 3) where can I edit the header and footer? TY!
Hi.,
1) You can replace the logo image under the option Dashboard > Appearance > Redart Options > Layout > General > LOGO there you can upload the logo.
Refer the screenshot: https://prntscr.com/d8pzky
2) Just add this css code in Dashboard > Appearance > Red Art Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
3) Get into Admin panel > Appearance > RedArt Options > Header > Others > Enable Top Bar > add [dt_sc_sociable]
Please refer : https://prnt.sc/bDLjdGa8xVPM
[dt_sc_sociable] – By using this shortcode, you can easy to display social icons – Refer this screenshot – https://prntscr.com/f6wv9q
Get into Dashboard > Appearance > Redart Options > Layout > Footer > Enable Footer Columns > Yes to enable the footer section and also you can choose the Footer Column Layout, Footer Background Images per your needs.
https://prntscr.com/kqcp7i https://prntscr.com/kqco5f https://prntscr.com/kqcq6o https://prntscr.com/kqcqf2Some of the categories in Portfolio filter are not working. Kindly help. Eg: Kalamkari category. www.versesandhues.art
Hi Mithru.,
Great day. Sorry for the late reply. Kindly, share with us your domain URL, FTP, and WordPress admin details by marking “Set as private reply” so that we can receive your details in private to check and resolve the issue as soon as possible.
Thanks!
Moving forward to help you!!
Regards., DesignThemes Support.
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi.. I have sent email and it’s almost been a week. No resoultion at all.
Hi.,
We already reply to your mail 27Oct2022., Please check
We have checked your site. Your portfolio section looks fine.
Please refer : http://recordit.co/1mN7856qCc
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
HI.,
Sorry for the inconvenience.
Kindly explain your query in detail with some screenshots and short video records so that, we can check and have a clear look from our end and let you know the solution.
Thank you!
Are you a bot? Can’t you understand basic English that I tried to explain it in above? Also how do you expect me to upload screenshots here?
Please send your request to us directly at this email support@wedesignthemes.com
Hi support, I am trying to take out the wood background image on the portfolio page and portfolio section of the homepage, even after deleting the image from the media, it is stil there. what do I do?
Hi.,
Kindly get into your Dashboard > Appearance > Redart option > Layout > Custom CSS > Enable Css > Yes > Paste the below given css code, In order to remove the wooden background and frame.
.dt-sc-portfolio-container { background-image: none; }
.portfolio figure:after { content: none; }
.dt-sc-portfolio-container .portfolio figure, .related-portfolios .portfolio figure { border: none; }
Or
Change the image :
.dt-sc-portfolio-container { background-image: url(“images/portfolio-bg.jpg”) !important; }
You can change the portfolio background image from wp-content/themes/redart/style.css line no (2385 aprox) here you need to change the portfolio background image as per your needs.
Please refer : http://recordit.co/ULIKeJmkEJ https://prnt.sc/81qtNonDAV0W
Regards., DesignThemes Support.
This doesn’t seem to be an option and I do have the plugin activated – anything I should do? Thank you – ””Goto Appearance -> Red Art Options -> Buddha Panel -> Importer > Import Demo”“
I am wanting to import the Demo but there is no “Importer” showing up
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello I have purchased a license for WPBaker Page Builder but I can’t install the Plugin – I just keep getting this message – Destination folder already exists. /hermes/bosnacweb04/bosnacweb04be/b355/dom.ankelek64784/wp_site_1663184700/wp-content/plugins/js_composer/
figured this out
