6664 comments found.
Presale Question, I already have a website and want to buy this theme. is there a tutorial for installation like a demo, without having to delete my website data?
Hello, Ilhamisworo,
Thank you for your interest in our theme.
We would like to inform you that importing full demo content does not delete any pages or posts https://youtu.be/i7STFGZapx8 . However, it can overwrite your existing content.
If you wish to install and activate XStore, you can do so without running a full import, and instead opt to import only the required pages or sections.
Should you require any assistance, our support team will be more than happy to help you. Please visit our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
You can buy XStore and test it during next 3 days. If you don’t like that we’ll give you a refund.
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8theme team
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oh thank you. until when this promo price ends?
Hello I’d to restore/reinstall the xstore theme, on the documentation I didn’t find how to fix it. Would you guide me how to get through it?
Hello, Thiagoocortes,
Thank you for using our theme.
Please contact us via the form on this page – https://themeforest.net/user/8theme – and provide us with more details about your request and the situation. Our support team will be happy to assist you.
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8theme team
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Good day, Does the theme require activation to be able to import demo contents ? or can demo contents be installed without activating the theme
Hello, Prodevglobal,
Thank you for getting in touch with us.
You need to activate the theme first. Please watch this video – https://youtu.be/i7STFGZapx8
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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8theme team
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Hi Team, I am getting this message while installing the theme
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I tried to install XStore_Theme_v.9.0.5.zip file.
How do I solve this ?
Hello, Ginger11,
Thank you for contacting us and for using XStore.
Please follow the next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issues.
Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update
We hope this information is helpful.
Kind Regards,
8theme team
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Hi Rose,
Unfortunately I am not using the website that it was initially installed on. There is no Wordpress login for the previous website. Now I am using it for my new website so how do I unregister theme and do other steps ? Is there any other option please ?
Hello, Ginger11,
Please visit the Dashboard of your new website where you want to update the theme, click here https://prnt.sc/fIdNdLjNXJai , refresh the page, enter your purchase code, and click on register. Then go to Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issues.
Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update , here is video – https://youtu.be/A7Bsd-5VcrM
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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looks like your instagram api not working after update showing me {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}
Hello, harishbhathee,
I’m sorry to hear that you are experiencing issues with the Instagram API. The error message you are receiving indicates that there is an issue with your developer role on the Instagram API platform. It is possible that your role may not have sufficient permissions to perform the action you are trying to take.
To resolve this issue, you may need to contact the Instagram API support team and request an update to your developer role. Alternatively, you may want to check if there are any updates or changes to the API that you need to be aware of, which may have caused the issue.
In the meantime, you can also try to troubleshoot the issue by checking if your access token is valid and if your API requests are formatted correctly. You can also try to test your API requests using a tool like Postman to see if you can get a successful response.
I hope this helps
Best Regards, 8Themes Team.
Hi Guys, My add to cart button isn’t working on this theme, I tried deactivating all the plugins but no joy, when i changed to default theme it worked, so it must be an issue with the theme
Hello, Mickymac101,
Thank you for contacting us and for using XStore.
Have you tried to disable 3rd party plugins?
Please contact us via the form on this page https://themeforest.net/user/8theme (it is free), and provide URL of page with the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi there, this morning I’ve updated the theme to its latest version. After a while, I’ve noticed that the mobile menu icon, doesn’t work, only in homepage. On chrome console I get an error regarding jquery. I’ve searched to find out similar cases and did everything I found. I finally disabled all plugins and left only Xstore Core and woocommerce and it was working. As soon I enable elementor (not pro) it didn’t. I know my support has expired but I believe this hasn’t to do with it, it suppose to work. I can send you a video if you like to see that stops working as soon as I activate elementor.
Regards, Chris
Hello, Webtrust15,
Thank you for using our theme.
Please contact us via the form on this page – https://themeforest.net/user/8theme , provide the URL of your Home page and a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
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Thank you for your reply, I’ve just sent you a message using the form you indicated.
Hello, Webtrust15,
You will receive a response via email.
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8theme team
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I am trying to install the Theme XStore, but when placing my activation license it gives me an error message:
You have reached activation number limit. According to the ThemeForest license policy, you can use 1 license for 1 project only. Follow this link to get one more license or contact us if you plan to buy a large number of licenses. We have a special offer for you.
How can I use my license since I need to install the theme, I would greatly appreciate your help.
Hello, Gcompublicidad,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Amp version craete new product section is possible
Hello, Abdulg7,
Please read about XStore AMP here – https://xstore.helpscoutdocs.com/category/112-amp-plugin
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We hope this information is helpful.
Kind Regards,
8theme team
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350228 already create but not nau answer can possible to cotomize amp home layout
Dear, Abdulg7,
We’ve answered your topic on the support forum. Please check.
You can find all available settings in XStore AMP > Home page > https://prnt.sc/acSmUvKmsvjZ
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8theme team
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Hi! When new version to compatible with WooCommerce 7.5.0.?
Hello, Mihvas,
Thank you for contacting us and for using XStore.
We have responded to your email. Please take a look.
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8theme team
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Hi, we are working on the XStore theme. Until the last two weeks, it works fine. But now we can’t do updates. We checked all the ways by disabling plugins, and themes, and activating the Store Front theme even. The same issue is there. We asked WP Bakery support and they said to ask you. The website is up to date with all the plugin and theme versions. As the theme support period is already expired we can’t ask for your support there. We’re getting this error only when Backend mode is enabled. `Uncaught TypeError: (intermediate value).setHSpace is not a function`.
Can you assist with this?
Hello, Themespy,
Thank you for reaching out to us and for using XStore.
Unfortunately, we are unable to verify your purchase at this time. It is possible that the purchase was made from a different account. Please contact us via the contact form on this page – https://themeforest.net/user/8theme . Please provide a video of the issue, your purchase code, and the URL of your site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi, may i know for the product shop page, when i select “Only list” option in the desktop view it seem ok on the layout, but when change to mobile view it cannot show all the product information like screenshot below:
http://imgur.com/MdAkBTkHow to fix this problem?
Hello, Alexlim91,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly ask that you contact us via the form on this page – https://themeforest.net/user/8theme – and provide the URL of the page from your screenshot, so that we can take a closer look.
Kind Regards,
8theme team
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Can I change the domain?
Hello, Arenng,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi, I am trying to translate the error message “Please select some product options before adding this product to your cart.” I have found it in woocommerce.pot file and translated and uploaded the po and mo files, but it doesn’t seem to work. Any suggestions? Thanks
https://bemorefashion.gr/%CE%BA%CE%B1%CF%84%CE%AC%CF%83%CF%84%CE%B7%CE%BC%CE%B1/%CF%80%CE%B1%CE%BD%CF%89%CF%86%CF%8C%CF%81%CE%B9%CE%B1-%CF%80%CE%B1%CE%BB%CF%84%CF%8C-%CE%BC%CF%80%CE%BF%CF%85%CF%86%CE%AC%CE%BD-%CE%B6%CE%B1%CE%BA%CE%AD%CF%84%CE%B5%CF%82/%CE%B3%CE%B9%CE%BB%CE%AD%CE%BA%CE%BF-%CE%BA%CE%B1%CF%81%CF%8C/Hello, Vivipapaliaga,
Thank you for using XStore and for contacting us.
We would like to request that you please check if the translation for this WooCommerce text works when the default theme, Storefront, is activated.
Also, we kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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1. How i can edit content of this tabs ? https://prnt.sc/TRexko13lz61 2. I created popup size chart with tabs content in WPBakery https://prnt.sc/lFQT2veA3clx but it’s don’t show correct https://prnt.sc/j1j8meMxBT0A Thanks.
Hello, Sanynguyen,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Why does this appear like this, I don’t get the grids that I need
Hello, Jucapuna,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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I want to buy more I need to know how many subdomains can I install?
Hello, Symarcos,
Thank you for your interest in our theme.
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site or/and localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
We hope this information is helpful.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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How i can remove the SKU in minicart ?
Hello, Sanynguyen,
Thank you for contacting us and for using XStore.
To remove the SKU, you can add the following code in Theme Options > Theme Custom CSS:
.woocommerce-mini-cart .product_meta {
display: none;
}
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hello it looks like your new update has a glitch https://prnt.sc/P63wModR2Eq5 its been like this since i updated
Hello, Kingsleymensah,
Thank you for reaching out to us.
We have not encountered this issue on our test sites, and have not gotten reports about problem with Theme Options after the latest update from other customers.
If you could please contact us via the form on this page – https://themeforest.net/user/8theme (it is free) – and provide the URL of your site, the version from which the update was done, and the PHP version you are using, that would be greatly appreciated.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know the result of this test.
Kind Regards,
8theme team
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Hello, We are still in development phase. freshly installed the theme in our instances but i cannot activate the license. We use the project only for one site. Can you please reactive my license key so i can register that?
Hello, Kazisabit,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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