6691 comments found.
Hello
I get this warning at the top of the title
Hello, Fatihfetheder,
Thank you for contacting us and for using XStore.
To enable the Classic Widgets Panel, please navigate to Theme Options > General and set the Enable Classic Widgets Panel option to On. Then go to Appearance > Widgets > Header banner > re-select static block or delete widget from this area – https://prnt.sc/nR0XFx_45ije
We kindly request that you submit new questions via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Thank You
Hello, Fatihfetheder,
You’re welcome!
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You’ve mentioned before that you were looking at alternatives to Massive Addons plugin (Wordfence now giving warnings about it being an abandoned plugin).
Specifically, what are you doing about it getting maintained or finding an alternative that’ll NOT include users having to redesign their sites to suit another similar plugin when Massive Addons ceases working, please?
Hello, Valueweb,
We have reviewed your inquiry and are aware of the issue you have raised. We have made every effort to address the problem and have contacted the plugin developer. Unfortunately, we have not received a response. Therefore, it does not make sense to continue relying on WPBackery, given its declining popularity. Our team will focus our efforts on Elementor going forward.
Thank you for bringing this to our attention.
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8theme team
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Thank you for the information. If this is the pathway that you take your theme down then will you be producing a tool for the thousands of customers that have built their site using WPBakery to easily convert them to Elementor builder?
Hello, Valueweb,
We will consider about it, thank you for your idea.
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is it possible for multiple currency? is the plugin included?
Hello, Nurilariefin,
Thank you for your inquiry.
Unfortunately, the multi-currency feature is not included in our theme. However, there are a number of plugins available that allow for the implementation of this feature.
Please read this WooCommerce article – https://woocommerce.com/document/shop-currency/
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8theme team
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Hi,
After updating to the latest theme version and WooCommerce 7.5.1, i have a problem with plugin Extra product options EPO (https://codecanyon.net/item/woocommerce-extra-product-options/7908619).
When i try to add to cart, i get an error message saying “xxxx is a required field.” even though fields have values. When i change themes or downgrade to WooCommerce 7.41 it works again.
Can you please take a look at WooCommerce 7.51 compatibility with your theme ?
Kind Regards
Hello, Alexio454,
Thank you for getting in touch with us.
Please refer to the following link for our changelog: https://xstore.8theme.com/update-history/. Until compatibility with the latest version of WooCommerce is indicated on the changelog, we kindly ask that you refrain from updating WooCommerce. We will include compatibility with the latest version of WooCommerce in our next theme update.
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
We would recommend you contact us via the form on this page – https://themeforest.net/user/8theme and provide the URL of the product from your site with the problem. Also, provide temporary wp-admin and FTP access, so we can take a closer look at the situation.
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Hi, I just purchased the theme. I’m going to install it on the staging version of the site that i have to restyle, if I add purchase key on the staging site in order to import a demo, then can i use it on the production site too? Thanks.
Hello, Maxim-74,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Yes, you can activate the theme on both sites in case they are 1 end project. Please read more – https://themeforest.net/licenses/terms/regular
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I accidently deactivated my theme and now when i activiate it, it is giving me error saying activation number limit occured
Hello, Merchantsvr,
Thank you for getting in touch with us.
You can ativate XStore now.
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I installed theme demo (Furniture) and I renamed categories in secondary menu and I changed images. Its working fine, but when I add new category item to menu and set menu item image this image is not showing on frontend. I tried to clear cache and everything. You have some bug inside this demo probably. How can I fix that ? So the problem is that new category items in navigation menu are not accepting menu item image. Its set correctly but not showing on frontend
Website is: https://ecowood.samuelmarcinko.com
I noticed that item without which has not image on front end there is missing columns-2 class in li element
Hello, Samsoniiksvk,
Thank you for getting in touch with us.
We would recommend you compare the settings of menu items. Please make sure you have set the next settings – https://prnt.sc/KaVBytxVzJvP
Also, you can contact us via the form on this page by email – https://themeforest.net/user/8theme
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ahh okey… I didnt know that there are some extra settings and this modal box with settings is quite hidden. Maybe it will be better to fix that and make it more visible in next update that user has to click on 8Theme Category Option to open this modal. Here is a screen for other users how they can open modal with settings.
https://prnt.sc/EjA60wQ_X4qmHello, Samsoniiksvk,
Thank you for the reply.
We hope our documents and videos will be helpful also – https://xstore.helpscoutdocs.com/article/27-mega-menu
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Presale Question, I already have a website and want to buy this theme. is there a tutorial for installation like a demo, without having to delete my website data?
Hello, Ilhamisworo,
Thank you for your interest in our theme.
We would like to inform you that importing full demo content does not delete any pages or posts https://youtu.be/i7STFGZapx8 . However, it can overwrite your existing content.
If you wish to install and activate XStore, you can do so without running a full import, and instead opt to import only the required pages or sections.
Should you require any assistance, our support team will be more than happy to help you. Please visit our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
You can buy XStore and test it during next 3 days. If you don’t like that we’ll give you a refund.
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oh thank you. until when this promo price ends?
Hello I’d to restore/reinstall the xstore theme, on the documentation I didn’t find how to fix it. Would you guide me how to get through it?
Hello, Thiagoocortes,
Thank you for using our theme.
Please contact us via the form on this page – https://themeforest.net/user/8theme – and provide us with more details about your request and the situation. Our support team will be happy to assist you.
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Good day, Does the theme require activation to be able to import demo contents ? or can demo contents be installed without activating the theme
Hello, Prodevglobal,
Thank you for getting in touch with us.
You need to activate the theme first. Please watch this video – https://youtu.be/i7STFGZapx8
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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Hi Team, I am getting this message while installing the theme
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I tried to install XStore_Theme_v.9.0.5.zip file.
How do I solve this ?
Hello, Ginger11,
Thank you for contacting us and for using XStore.
Please follow the next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issues.
Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update
We hope this information is helpful.
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8theme team
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Hi Rose,
Unfortunately I am not using the website that it was initially installed on. There is no Wordpress login for the previous website. Now I am using it for my new website so how do I unregister theme and do other steps ? Is there any other option please ?
Hello, Ginger11,
Please visit the Dashboard of your new website where you want to update the theme, click here https://prnt.sc/fIdNdLjNXJai , refresh the page, enter your purchase code, and click on register. Then go to Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issues.
Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update , here is video – https://youtu.be/A7Bsd-5VcrM
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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looks like your instagram api not working after update showing me {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}
Hello, harishbhathee,
I’m sorry to hear that you are experiencing issues with the Instagram API. The error message you are receiving indicates that there is an issue with your developer role on the Instagram API platform. It is possible that your role may not have sufficient permissions to perform the action you are trying to take.
To resolve this issue, you may need to contact the Instagram API support team and request an update to your developer role. Alternatively, you may want to check if there are any updates or changes to the API that you need to be aware of, which may have caused the issue.
In the meantime, you can also try to troubleshoot the issue by checking if your access token is valid and if your API requests are formatted correctly. You can also try to test your API requests using a tool like Postman to see if you can get a successful response.
I hope this helps
Best Regards, 8Themes Team.
Hi Guys, My add to cart button isn’t working on this theme, I tried deactivating all the plugins but no joy, when i changed to default theme it worked, so it must be an issue with the theme
Hello, Mickymac101,
Thank you for contacting us and for using XStore.
Have you tried to disable 3rd party plugins?
Please contact us via the form on this page https://themeforest.net/user/8theme (it is free), and provide URL of page with the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi there, this morning I’ve updated the theme to its latest version. After a while, I’ve noticed that the mobile menu icon, doesn’t work, only in homepage. On chrome console I get an error regarding jquery. I’ve searched to find out similar cases and did everything I found. I finally disabled all plugins and left only Xstore Core and woocommerce and it was working. As soon I enable elementor (not pro) it didn’t. I know my support has expired but I believe this hasn’t to do with it, it suppose to work. I can send you a video if you like to see that stops working as soon as I activate elementor.
Regards, Chris
Hello, Webtrust15,
Thank you for using our theme.
Please contact us via the form on this page – https://themeforest.net/user/8theme , provide the URL of your Home page and a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
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Thank you for your reply, I’ve just sent you a message using the form you indicated.
Hello, Webtrust15,
You will receive a response via email.
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8theme team
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I am trying to install the Theme XStore, but when placing my activation license it gives me an error message:
You have reached activation number limit. According to the ThemeForest license policy, you can use 1 license for 1 project only. Follow this link to get one more license or contact us if you plan to buy a large number of licenses. We have a special offer for you.
How can I use my license since I need to install the theme, I would greatly appreciate your help.
Hello, Gcompublicidad,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Amp version craete new product section is possible
Hello, Abdulg7,
Please read about XStore AMP here – https://xstore.helpscoutdocs.com/category/112-amp-plugin
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We hope this information is helpful.
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8theme team
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350228 already create but not nau answer can possible to cotomize amp home layout
Dear, Abdulg7,
We’ve answered your topic on the support forum. Please check.
You can find all available settings in XStore AMP > Home page > https://prnt.sc/acSmUvKmsvjZ
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Hi! When new version to compatible with WooCommerce 7.5.0.?
Hello, Mihvas,
Thank you for contacting us and for using XStore.
We have responded to your email. Please take a look.
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Hi, we are working on the XStore theme. Until the last two weeks, it works fine. But now we can’t do updates. We checked all the ways by disabling plugins, and themes, and activating the Store Front theme even. The same issue is there. We asked WP Bakery support and they said to ask you. The website is up to date with all the plugin and theme versions. As the theme support period is already expired we can’t ask for your support there. We’re getting this error only when Backend mode is enabled. `Uncaught TypeError: (intermediate value).setHSpace is not a function`.
Can you assist with this?
Hello, Themespy,
Thank you for reaching out to us and for using XStore.
Unfortunately, we are unable to verify your purchase at this time. It is possible that the purchase was made from a different account. Please contact us via the contact form on this page – https://themeforest.net/user/8theme . Please provide a video of the issue, your purchase code, and the URL of your site.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi, may i know for the product shop page, when i select “Only list” option in the desktop view it seem ok on the layout, but when change to mobile view it cannot show all the product information like screenshot below:
http://imgur.com/MdAkBTkHow to fix this problem?
Hello, Alexlim91,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly ask that you contact us via the form on this page – https://themeforest.net/user/8theme – and provide the URL of the page from your screenshot, so that we can take a closer look.
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8theme team
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Can I change the domain?
Hello, Arenng,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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