23140 comments found.
I have purchased this theme from you, but I haven’t started using it yet. I have a domain that I want to use it with, but before that, I want to do the tests and installations with a different domain. Will I have any licensing issues? What are the correct steps to follow? Thank you for your attention.
Hello, @encoticaret,
If you want to create your site using our theme on the staging site first and then move on to the final domain, you can do it using a single license but for that, you have to unregister the license first from the staging site and then you will be able to activate the theme again on a final domain.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Unregister License: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Please help: I want to register my purchase:
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @Pikosso,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Dear Author, I have Done Something and my website shows comment posting box/form in all pages of my website. kindly guide me to disable the comment posting box to be disabled
Hello, @AKVINFOTECH3731,
Please go to Porto >> Theme Options >> Page and turn OFF the “Show Comments” from there, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
I purchase about 20 porto themes and create sites. We also let some 10 vendors purchase porto themes directly. I am a porto theme fan. I would like to make a request for some features. 1. When searching within the category page, can only products within the marine category be searched? 2. Is it possible to separately insert a logo image for the mobile version in the logo input part of Theme Options? 3. Can I put custom CSS for mobile version and tablet version separately? 4. When editing a page with WPBakery Page Builder, I wish there was a mobile and tablet setting function. 5. I want the grand total to be displayed when I enter the quantity on the product detail page. 6. I wish there was a bulk purchase benefit of the porto theme. Can you support the possible parts in the next update? thank you
Hello, @ozkoapp,
I would like to take this opportunity to express our sincerest appreciation for your recent feature request for our theme. Your input is highly valued as it helps us to constantly improve our product and cater to the needs of our valued customers.
We understand that your needs are unique and we are grateful that you took the time to share your suggestions with us. Your feedback has been carefully reviewed by our development team and we are excited to inform you that we will be working diligently to implement the features you requested as soon as possible.
We request you to please write your feature requests on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team directly read them and note them down.
Also, we would like to request you to please join our Discord community as well: https://discord.gg/UNdv3MXk35
At pthemes, we strive to provide our customers with the best user experience and we are confident that the new features will enhance the usability and functionality of our theme. We believe that our customers are the driving force behind our success and we are grateful for your continued support.
Once again, we appreciate your feedback and thank you for your contribution to our product development process. If you have any further suggestions or feedback, please do not hesitate to contact us. Our team is always available and eager to assist you.
Regards, P-THEMES.
I dont know what is your response timeframe? Do i have to wait 24-48 hrs just to setup my demo? its been 2 days and I am not able to setup the demo correctly…Your support guy replied to one query and then disappeared…Here you’re active and proving support..
Hello, @sajid1218,
I have just confirmed from the support department and they said that they already replied to your support ticket yesterday twice with complete debugging and proper solution as you have 5 issues in the same ticket.
And then you came up again with another issue, which they solved and again replied to your ticket as well, so please check back to your support ticket reply now and then reply to it accordingly and please always be patience, you will always get the reply to your support ticket when it will be fixed.
Thanks for your understanding.
Regards, P-THEMES.
No…there has been no solution yet…I just wanted to install the demo correctly as shown in your Demo site..I didnt raised 5 queries….Your support guy is ying..It was all related to Demo installation and I didnt came with any new issue..from last 2 days I am just trying to get the exact demo site nothing else…If you want I can share screenshot of the queries here itself..So please ask your support guy where are 5 different queries?? its all related to Demo installation nothing else…AND FYI SOLUTION IS NOT YET PROVIDED…he just told me to clear the server cache which I am not using at all….
I just want the demo to be installed correctly nothing else…
NOW AFTER POSTING HERE.. SUPPORT GUY REPLIED…
Hello, @sajid1218,
Please clear the cache and try to check back the ticket replies again.
Regards, P-THEMES.
Hi! When new version to compatible with WooCommerce 7.5.0.?
Hello, @mihvas,
Our latest version of the theme 6.8.2 is fully compataible with the latest version of the WooCommerce 7.5.0 so you can use it.
Regards, P-THEMES.
I have left a query in their support yesterday and they do not respond. And if the ticket platform doesn’t work very well, it won’t let me recover my password.
Hello, @pablomiki,
I have just confirmed from the support department and they said that they already replied to your support tickets and solved your issues as well. Please check back to your support ticket replies now and then reply to them accordingly.
Regards, P-THEMES.
When I’m logged in, the (Sign In / Register ) button in the header should show my name or anything indicating that I’m logged in, but it appears like this https://postimg.cc/w7gFJzDb ,,, how to change it ?
Hello, @bakrmohamed84,
I can see your header had been made using the Porto >> Template Builder >> Header using Elementor page builder, you can use the my account element or the header builder and set it as dropdown to show, please refer to this screenshot: https://postimg.cc/xJr4cTMp
Regards, P-THEMES.
Hi,,, can I make my website multilingual if I used this method https://postimg.cc/XXjYPdvQ , I mean if I translated the default po file to ar.po and fr.po can I display my website in all these languages beside english ?
and how to manage the languages from admin panel if I used manually translation
Hello, @bakrmohamed84,
If you want to use and make your site multilingual then you have to use the multilingual plugin such as WPML, it is compaitable with your theme.
Regards, P-THEMES.
Hello,, what is the translation options for the theme other than WPML
Hello, @bakrmohamed84,
If you want to translate and use the theme in a single language only then you can use the Loco translate plugin for it.
OR
If you want to translate and use the theme in multi languages then you can use the Polylang plugin as well.
Regards, P-THEMES.
Can we please have a changelog for the patcher tool to see what kind of changes the patches make.
thanks.
Hello @candycrusher
Thank you for contacting us. Your request is already added our roadmap. Thank you for your advice. We’ll develop soon.
Best regards.
Hello, I have a problem with the “blocks” function of Porto. There is “] that was calling
Hello, @megabricksfrance,
Have you used the block shortcode somewhere on your site and faced this issue?
It seems like there is a syntax error in the code, specifically an unclosed bracket. The error message ”’]’ was unexpected” suggests that there is a closing bracket without a matching opening bracket.
To fix this issue, you should carefully review the code where the error occurred and check for any missing or extra brackets. Make sure that all opening brackets have a corresponding closing bracket and that they are used in the correct order.
You may also want to try commenting out or removing the problematic line of code and seeing if the issue persists. This can help you isolate the problem and determine if it is related to the specific line of code or a more general issue with the function or codebase.
If you are still having trouble resolving the issue, then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
0
Hello, @banprestofrance,
Could you please describe your issue more clearly for my better understanding?
Regards, P-THEMES.
Hi, Why did the font increase in the orders (Edit order-> item block) after the theme update?
Hello, @lenpaka,
Could you please explain your issue more clearly, if possible with some screenshots for my better understanding so that I will check it for you and help you out accordingly.
You may use this site: https://postimages.org/ to upload the screenshot and share the URL with me here.
Regards, P-THEMES.
Hello, @lenpaka,
Thanks for providing us the screenshots, Could you please check it once by activating the default WordPress Theme like Twenty Twenty Three, just to make sure that the issue is with our theme or not? This issue seems to be independent of our theme.
Regards, P-THEMES.
The problem is caused by the Porto Functionality plugin.
Hello, @lenpaka,
I see, please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi,, how can i change this slider images https://postimg.cc/kVfJXW41 ( Shop Demo 35 (Grocery 1) )
Hello, @bakrmohamed84,
Please edit your page with Elementor and then edit the Column, under Porto Additional Settings, change the banner image as per your requirements, Please refer to this screenshot: https://postimg.cc/75hTPKHc
Regards, P-THEMES.
Is there a way to remove the price range on products with variations from the category view? Id ilke it to only display the lowest option
Hello, @dlovin,
Unfortunately, it’s not possible, as there is no such possible option for this in our theme, but you can achieve it using the Custom CSS code, please go to the Products >> Categories and edit the particular category, copy and paste the below given CSS code to the Category Custom CSS section and it will resolve your issue, please refer to this screenshot: https://postimg.cc/kDq2jHyP
.tax-product_cat .price del {
display: none !important;
}
Regards, P-THEMES.
This did not work. The price ranges are still displayed – Link example https://bunkpolice.com/product-category/fentkits/
Hello, @dlovin,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi,,, how can I customize, change or add product categories ?
Hello, @bakrmohamed84,
To customize, change or add product categories in Porto WordPress theme, follow these steps:
Log in to your WordPress dashboard and navigate to the Products tab.
Click on Categories to view all the existing categories.
To edit an existing category, hover your cursor over it and click on the Edit option. You can then change the name, slug, description, or parent category if needed.
To create a new category, click on the Add New Category button. Enter the category name, slug, and description, and select the parent category if necessary.
Once you have made the desired changes, click on the Save button to save your changes.
To assign categories to your products, go to the Products tab and select the product you want to edit. In the Product Data section, click on the Categories tab and check the boxes next to the relevant categories. You can also create a new category from this page if needed.
Finally, click on the Update button to save your changes.
You can check the style options under Porto >> Theme Options >> WooCommerce >> Product Categories.
Regards, P-THEMES.
Hi – when i download the poppins zip file from google fonts, i am not able to set “regular 400” in porto backend. How can i fixed that?
Hello, @crusty450,
To set the “regular 400” font weight for the Poppins font in WordPress, you will need to ensure that you have downloaded the correct font files.
First, make sure you have downloaded the “Regular 400” font weight of Poppins from Google Fonts. You can do this by visiting the Poppins page on Google Fonts, selecting the “Customize” tab, and choosing “Regular 400” from the “Select styles” section. Then, click the “Download” button to download the font files.
Then upload the complete zip file to Porto >> Theme Options >> Font Control and you will be able to use it.
Regards, P-THEMES.
Thank you for the instructions. The problem now is that the fonts on the website are blurred. For example, the H1 font is not bold.. What am I doing wrong? did you already had this problem? (I Downloaded and installed all poppins fonts. Thank you for your support
I just open i a ticket in support system and also send a screenshot. Thank you for your great work and high quality support.
Hello, @crusty450,
Thanks for your contact, One of our support agents will get back to you via your support ticket asap, so please follow up on your ticket and check our reply.
Regards, P-THEMES.
Hi, I have purchased the theme for 3 sites so far. I get now a popup message everytime I edit a page or product that my site is optimised. How can I disable it? thanx
Hello, @Sensis_Media,
Please go to Porto >> Speed Optimization Wizard >> Advanced and uncheck the “Merge javascripts and stylesheets” & “Enable Critical CSS” options from there, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
Hi, Team
The new version 6.8.2 has not got the update alert / notification from Appearance – Theme. But the porto functionality plugin has the alert to upgrade.
Following your previous advice, we upgrade the theme first, then the functionality plugin to avoid unexpected issues.
Please advise how to upgrade theme first, manually download it from our porto account?
Regards
Hello, @crazy_cube,
Please go to Porto >> Dashboard and unregister the theme license from there, then again register the theme with same purchase code, after that please go to Appearance >> Themes and you will find the update theme alert there, simply update it.
OR if you will not find the alert then please try to manually update the theme, you can follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
OR Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Just finish the update. It seems all good. Thanks, mate
You’re Most Welcome!! 
