23140 comments found.
How do I enable the porto builder in the template builder section?
Hello, @kharmachanic,
If you are using the WP Bakery page builder on your site, then you can turn it ON for the template builder under WP-Dashboard >> WP Bakery >> Role Manager and change the Post Type as Custom and finally choose “porto_builder” save changes and recheck your site after clearing the browser cache: https://postimg.cc/kV34pLhs
OR
If you are using the Elementor page builder on your site, then you can turn it ON for the template builder under WP-Dashboard >> Elementor >> Settings >> General and choose the “Template Builder” save changes and recheck your site after clearing the browser cache: https://postimg.cc/3khTPpTM
Regards, P-THEMES.
Ticket Id #19070
I have created a ticket in your support system, but it has not been answered yet. As it is urgent, I would like to convey my requests for help with photos. Regarding the issues, first of all, updates that I make on the site are not reflected, even though I am not using any caching plugin. Also, I have figured out the Shop system to some extent, but the registration and store creation steps are complicated. I purchased the WooCommerce Rental plugin, but I could not integrate it into the Shop system. I will ask for their help on this issue, but could you please inform me if there is any action to be taken on your side?
We have made a fresh start, I hope everything goes well. Thank you.
Hello, @encoticaret,
We have replied to your support ticket #19070 please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
hello, I have tried and changed many times the logo max width, but it doesn’t update on the website, (somehow it shows only in customizer) can you assist?
Hello, @mhnasv,
This can happen for a few different reasons, but most probably because of the cache:
Clear your browser cache: Sometimes changes made in WordPress don’t show up on your website because your browser is still showing you a cached version of the page. Try clearing your browser cache and refreshing the page to see if that helps.
Otherwise, please share the live URL of your site so that I will check it for you and assist you accordingly.
Regards, P-THEMES.
Hi, Blur for out-of-stock (focus only the available products) variation swatches works up to 30 variations, when more of 30 it doesn’t work.
Hello, @lukezed,
This is not our theme but the default WooCommerce issue, This issue has already been reported to the WooCommerce, and here is the thread: https://wordpress.org/support/topic/increasing-product-variation-limit-from-30/ please follow the instructions instructed in that thread and it will help you in solving your issue.
And please read official WooCommerce documentation on this issue as well here: https://woocommerce.com/document/change-limit-on-number-of-variations-for-dynamic-variable-product-dropdowns/
Regards, P-THEMES.
How to disable easy-responsive-tabs.min.js? I want this JS file not to be loaded.
Hello, @cookchan,
Unfortunately, it’s not possible, as it requires extra Customization and if you simply remove any of the theme files from being loaded it might have some effect on your site as well.
Regards, P-THEMES.
Hi there,
I was wondering if I can tag the product second hand and add the brand new one on the same page?
Hello, @cakanhakan,
Yes, you can create a single product page on the theme and add both the second-hand and brand-new versions of the product to the same page.
To do this, you can create a variable product that allows customers to choose between the different product variations (i.e., the brand-new version and the second-hand version).
Regards, P-THEMES.
how can i make theme automatic update ?
Hello, @Kyo_Kusanagi,
To enable automatic updates for your WordPress theme, you can follow these steps:
Log in to your WordPress website and go to the "Appearance" section.
Click on the "Themes" option to see a list of installed themes.
Locate the theme you want to enable automatic updates for and click on the "Theme Details" button.
In the "Theme Details" window, you should see a "Enable auto-updates" button. Click on it to turn on automatic updates for that theme.Regards, P-THEMES.
I have an issue with theme I would like to discuss on your Support System however I cannot Create Support Account. I’m getting an error: ‘Purchase code already used’ which is impossible since I’ve never registered there. Nobody responds on my e-mail as well. Thanks in advance!
Hello, @Viveroth,
Could you please write to us via my email aizazawan55@yahoo.com with your theme purchase code PDF file and with your email which you want to use for the support system account, so that I will check it for you and help you out.
Regards, P-THEMES.
Is there something in your awesome porto theme causing auto scroll to the bottom of cart page using woocommerce? When a customer adds an item to the cart or visits the cart page … the cart items go grey then auto scrolls to the bottom of the page ?!. I thought I had it fixed – but I just noticed it stopped working after updating your theme. See previous fix that does not work now: https://wordpress.org/support/topic/woocommerce-cart-fix-to-stop-auto-scrolling
Hello, @Robert_ITman,
Unfortunately, NO, there is nothing in our theme update related to this, this seems to be the third-party plugin confliction issue on your site, Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well. I also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Good day, Does the theme require activation to be able to import demo contents ? or can demo contents be installed without activating the theme
Hello, @prodevglobal,
First of all, thanks for showing your interest in Porto WordPress 
Yes, the activation is required to Import the Demo. Without activating the theme with license purchase code, you will not be able to Import the demo.
Regards, P-THEMES.
porto-functionality/porto-woo.php this keeps showing it needs a update even after updating
Hello, @Freespirit,
Please make sure that you are using the very latest version of the Theme and Plugin, If no then update and check back again and if yes then please try to check the patches under Porto >> Patcher and apply those patches and check back again.
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hi! I submitted support #18831
Hello, @xiangcong,
We have solved and replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Hello. I’ve been written to https://p-themes.zendesk.com/ but there’s no answer. I need to reset my license activation, and activate it on my new domain. Can you please help me to reset the license key? Thank you
UPD: nevermind, found the answer below ) Thank you
Hello, @katelab,
Sound’s Good!! that you found the solution here and it helped you in resolving your issue and also I can see that you already solved your issue ticket as well.
If you need further help, feel free to write back to us anytime, we are always here to help you.
Regards, P-THEMES.
How can I move my license to a different domain?
Hello, @wagwag,
Yes, you can but for that, you have to unregister your license from the current site.
Unregister License: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
doing some work on the mobile menu of a customer site. and the need has come up to have color options for the active link, in the theme options there is only the backbround, text, hover, can you add an option for the “active menu option” or pass me the css for that? The active background an, text and link. Thanks
Hello, @kharmachanic,
Could you please share the screenshot and the live URL of the site, so that I will check assist you with a Custom CSS fix for your issue.
Regards, P-THEMES.
Hello, @kharmachanic,
Thanks for providing me the screenshot, I also request for the live URL of the page as well having that issue, so that I will check it and set the Custom CSS for your site.
Regards, P-THEMES.
Hello, @kharmachanic,
Thanks for providing me the URL too, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#nav-panel .accordion-menu li.menu-item:hover > a {
background-color: #000 !important;
}
#nav-panel .accordion-menu li.menu-item.active > a {
background-color: #000 !important;
}
Regards, P-THEMES.
Solved
Sound’s Great!!
Tengo dos tickets de soporte (#18700 y #18685) asignados a Aizaz Awan, abiertos y sin respuesta después de 20 horas. Y les estoy pidiendo en el mismo ticket que cambien a otra persona de apoyo, pensando en tener la suerte de conseguir a alguien más competente y no hay respuesta.
Hello, @onbluesolutions,
We apologize for the inconvenience caused by the time difference, which resulted in a delay in our response to your query. We understand that your experience was not up to your expectations and we are truly sorry for that.
We are glad to inform you that we have now responded to your query and provided you with the necessary information. We hope that our response has been helpful and has resolved any issues you had.
We kindly request that you consider updating your review, as we strive to provide the best possible service to our customers and we take all feedback seriously. We value your opinion and your review is important to us.
Once again, we apologize for any inconvenience caused and we thank you for bringing this matter to our attention.
Regards, P-THEMES.
Hello! Where I can find the option to mark a product as featured? Thank you!
Hello, @razvanuis,
To mark a product as “featured” in WooCommerce, Please read and follow the instructions written in this article: https://www.liquidweb.com/kb/setting-featured-products-woocommerce/#:~:text=To%20begin%20open%20and%20log,It's%20really%20that%20simple.
Regards, P-THEMES.
Thank you for prompt answer!
You’re Most Welcome!!
hello, with your theme, is it possible to modify the structure of the product sheet to put the photo in the middle and the descriptions and highlights around the product, as in this example: https://www.chocolateriedelopera.com/fr_FR/ products/legato-57
Hello, @Moea,
First of all, thanks for showing your interest in Porto WordPress
Yes you can create such a layout using our theme feature template builder, you can design your own style for the single product page, please read more about our template builder feature here: https://www.portotheme.com/wordpress/porto/documentation/templates-builder/
And you can check our pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Regards, P-THEMES.
ok thank you
You’re Most Welcome!!
Hello, I would like to make a site with click and collect. Is your theme made for that and do you recommend a particular plugin? Thanks in advance
Hello, @Moea,
First of all, thanks for showing your interest in Porto WordPress
Our theme is based on WooCommerce for the store functionality and by default, WooCommerce does not have such features as click and collect, so you have to try any additional third-party plugin which better meets your requirements.
Regards, P-THEMES.
ok thank you
You’re Most Welcome!!
