23187 comments found.
How can I move my license to a different domain?
Hello, @wagwag,
Yes, you can but for that, you have to unregister your license from the current site.
Unregister License: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
doing some work on the mobile menu of a customer site. and the need has come up to have color options for the active link, in the theme options there is only the backbround, text, hover, can you add an option for the “active menu option” or pass me the css for that? The active background an, text and link. Thanks
Hello, @kharmachanic,
Could you please share the screenshot and the live URL of the site, so that I will check assist you with a Custom CSS fix for your issue.
Regards, P-THEMES.
Hello, @kharmachanic,
Thanks for providing me the screenshot, I also request for the live URL of the page as well having that issue, so that I will check it and set the Custom CSS for your site.
Regards, P-THEMES.
Hello, @kharmachanic,
Thanks for providing me the URL too, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#nav-panel .accordion-menu li.menu-item:hover > a {
background-color: #000 !important;
}
#nav-panel .accordion-menu li.menu-item.active > a {
background-color: #000 !important;
}
Regards, P-THEMES.
Solved
Sound’s Great!!
Tengo dos tickets de soporte (#18700 y #18685) asignados a Aizaz Awan, abiertos y sin respuesta después de 20 horas. Y les estoy pidiendo en el mismo ticket que cambien a otra persona de apoyo, pensando en tener la suerte de conseguir a alguien más competente y no hay respuesta.
Hello, @onbluesolutions,
We apologize for the inconvenience caused by the time difference, which resulted in a delay in our response to your query. We understand that your experience was not up to your expectations and we are truly sorry for that.
We are glad to inform you that we have now responded to your query and provided you with the necessary information. We hope that our response has been helpful and has resolved any issues you had.
We kindly request that you consider updating your review, as we strive to provide the best possible service to our customers and we take all feedback seriously. We value your opinion and your review is important to us.
Once again, we apologize for any inconvenience caused and we thank you for bringing this matter to our attention.
Regards, P-THEMES.
Hello! Where I can find the option to mark a product as featured? Thank you!
Hello, @razvanuis,
To mark a product as “featured” in WooCommerce, Please read and follow the instructions written in this article: https://www.liquidweb.com/kb/setting-featured-products-woocommerce/#:~:text=To%20begin%20open%20and%20log,It's%20really%20that%20simple.
Regards, P-THEMES.
Thank you for prompt answer!
You’re Most Welcome!!
hello, with your theme, is it possible to modify the structure of the product sheet to put the photo in the middle and the descriptions and highlights around the product, as in this example: https://www.chocolateriedelopera.com/fr_FR/ products/legato-57
Hello, @Moea,
First of all, thanks for showing your interest in Porto WordPress 
Yes you can create such a layout using our theme feature template builder, you can design your own style for the single product page, please read more about our template builder feature here: https://www.portotheme.com/wordpress/porto/documentation/templates-builder/
And you can check our pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Regards, P-THEMES.
ok thank you
You’re Most Welcome!!
Hello, I would like to make a site with click and collect. Is your theme made for that and do you recommend a particular plugin? Thanks in advance
Hello, @Moea,
First of all, thanks for showing your interest in Porto WordPress
Our theme is based on WooCommerce for the store functionality and by default, WooCommerce does not have such features as click and collect, so you have to try any additional third-party plugin which better meets your requirements.
Regards, P-THEMES.
ok thank you
You’re Most Welcome!!
I have purchased this theme from you, but I haven’t started using it yet. I have a domain that I want to use it with, but before that, I want to do the tests and installations with a different domain. Will I have any licensing issues? What are the correct steps to follow? Thank you for your attention.
Hello, @encoticaret,
If you want to create your site using our theme on the staging site first and then move on to the final domain, you can do it using a single license but for that, you have to unregister the license first from the staging site and then you will be able to activate the theme again on a final domain.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Unregister License: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Please help: I want to register my purchase:
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @Pikosso,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Dear Author, I have Done Something and my website shows comment posting box/form in all pages of my website. kindly guide me to disable the comment posting box to be disabled
Hello, @AKVINFOTECH3731,
Please go to Porto >> Theme Options >> Page and turn OFF the “Show Comments” from there, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
I purchase about 20 porto themes and create sites. We also let some 10 vendors purchase porto themes directly. I am a porto theme fan. I would like to make a request for some features. 1. When searching within the category page, can only products within the marine category be searched? 2. Is it possible to separately insert a logo image for the mobile version in the logo input part of Theme Options? 3. Can I put custom CSS for mobile version and tablet version separately? 4. When editing a page with WPBakery Page Builder, I wish there was a mobile and tablet setting function. 5. I want the grand total to be displayed when I enter the quantity on the product detail page. 6. I wish there was a bulk purchase benefit of the porto theme. Can you support the possible parts in the next update? thank you
Hello, @ozkoapp,
I would like to take this opportunity to express our sincerest appreciation for your recent feature request for our theme. Your input is highly valued as it helps us to constantly improve our product and cater to the needs of our valued customers.
We understand that your needs are unique and we are grateful that you took the time to share your suggestions with us. Your feedback has been carefully reviewed by our development team and we are excited to inform you that we will be working diligently to implement the features you requested as soon as possible.
We request you to please write your feature requests on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team directly read them and note them down.
Also, we would like to request you to please join our Discord community as well: https://discord.gg/UNdv3MXk35
At pthemes, we strive to provide our customers with the best user experience and we are confident that the new features will enhance the usability and functionality of our theme. We believe that our customers are the driving force behind our success and we are grateful for your continued support.
Once again, we appreciate your feedback and thank you for your contribution to our product development process. If you have any further suggestions or feedback, please do not hesitate to contact us. Our team is always available and eager to assist you.
Regards, P-THEMES.
I dont know what is your response timeframe? Do i have to wait 24-48 hrs just to setup my demo? its been 2 days and I am not able to setup the demo correctly…Your support guy replied to one query and then disappeared…Here you’re active and proving support..
Hello, @sajid1218,
I have just confirmed from the support department and they said that they already replied to your support ticket yesterday twice with complete debugging and proper solution as you have 5 issues in the same ticket.
And then you came up again with another issue, which they solved and again replied to your ticket as well, so please check back to your support ticket reply now and then reply to it accordingly and please always be patience, you will always get the reply to your support ticket when it will be fixed.
Thanks for your understanding.
Regards, P-THEMES.
No…there has been no solution yet…I just wanted to install the demo correctly as shown in your Demo site..I didnt raised 5 queries….Your support guy is ying..It was all related to Demo installation and I didnt came with any new issue..from last 2 days I am just trying to get the exact demo site nothing else…If you want I can share screenshot of the queries here itself..So please ask your support guy where are 5 different queries?? its all related to Demo installation nothing else…AND FYI SOLUTION IS NOT YET PROVIDED…he just told me to clear the server cache which I am not using at all….
I just want the demo to be installed correctly nothing else…
NOW AFTER POSTING HERE.. SUPPORT GUY REPLIED…
Hello, @sajid1218,
Please clear the cache and try to check back the ticket replies again.
Regards, P-THEMES.
Hi! When new version to compatible with WooCommerce 7.5.0.?
Hello, @mihvas,
Our latest version of the theme 6.8.2 is fully compataible with the latest version of the WooCommerce 7.5.0 so you can use it.
Regards, P-THEMES.
I have left a query in their support yesterday and they do not respond. And if the ticket platform doesn’t work very well, it won’t let me recover my password.
Hello, @pablomiki,
I have just confirmed from the support department and they said that they already replied to your support tickets and solved your issues as well. Please check back to your support ticket replies now and then reply to them accordingly.
Regards, P-THEMES.
When I’m logged in, the (Sign In / Register ) button in the header should show my name or anything indicating that I’m logged in, but it appears like this https://postimg.cc/w7gFJzDb ,,, how to change it ?
Hello, @bakrmohamed84,
I can see your header had been made using the Porto >> Template Builder >> Header using Elementor page builder, you can use the my account element or the header builder and set it as dropdown to show, please refer to this screenshot: https://postimg.cc/xJr4cTMp
Regards, P-THEMES.
Hi,,, can I make my website multilingual if I used this method https://postimg.cc/XXjYPdvQ , I mean if I translated the default po file to ar.po and fr.po can I display my website in all these languages beside english ?
and how to manage the languages from admin panel if I used manually translation
Hello, @bakrmohamed84,
If you want to use and make your site multilingual then you have to use the multilingual plugin such as WPML, it is compaitable with your theme.
Regards, P-THEMES.
Hello,, what is the translation options for the theme other than WPML
Hello, @bakrmohamed84,
If you want to translate and use the theme in a single language only then you can use the Loco translate plugin for it.
OR
If you want to translate and use the theme in multi languages then you can use the Polylang plugin as well.
Regards, P-THEMES.
Can we please have a changelog for the patcher tool to see what kind of changes the patches make.
thanks.
Hello @candycrusher
Thank you for contacting us. Your request is already added our roadmap. Thank you for your advice. We’ll develop soon.
Best regards.
Hello, I have a problem with the “blocks” function of Porto. There is “] that was calling
Hello, @megabricksfrance,
Have you used the block shortcode somewhere on your site and faced this issue?
It seems like there is a syntax error in the code, specifically an unclosed bracket. The error message ”’]’ was unexpected” suggests that there is a closing bracket without a matching opening bracket.
To fix this issue, you should carefully review the code where the error occurred and check for any missing or extra brackets. Make sure that all opening brackets have a corresponding closing bracket and that they are used in the correct order.
You may also want to try commenting out or removing the problematic line of code and seeing if the issue persists. This can help you isolate the problem and determine if it is related to the specific line of code or a more general issue with the function or codebase.
If you are still having trouble resolving the issue, then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hello, @banprestofrance,
Could you please describe your issue more clearly for my better understanding?
Regards, P-THEMES.
