23187 comments found.
Hi, I contacted Aizaz to help me with the plugin conflict issue and I found out that it is now being worked on. I would like to know how long the processing time of the problem is. Because my site is running, and both Google Ads and GMC are active, I can’t keep my site down for too long, so I need an accurate processing time so I can prepare accordingly. I have contacted Aizaz but he has not responded to me, it has been an hour, I am very urgent and need your reply as soon as possible, thank you.
Hello, @myhigrow,
Sorry for the inconveniance but one of our support agent replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly and please do not write here about the support tickets, you will always get the reply when your ticket will be resolved. So always please be patience.
Regards, P-THEMES.
Hi, Team
I mentioned the sliding submenus features before and want to metion this again here. Can we add this feature to Porto in the future: Sliding submenus. More and more developers are incorporating this mobile menus into their woocommerce theme which has been widely used in Shopify themes.
This kind of mobile menu can save a lot of space for mobile devices and look concise and convenient. The woocommerce theme examples are https://demo.theme-sky.com/druco/ and Goldsmith theme.
I know tabbed mobile menus have been recently adopted in Porto theme, but this design was really old and adopted by Xstore (8 theme) a couple of years ago. Let us add this feature into the Porto please
The above feature request has been added into discord. I tried to use the feature request in the porto, but it won’t let me sign in and do not know why.
Regards
Hello, @crazy_cube,
Thank you for your feature request. We are glad to hear your feedback and we will forward your request to our development department. They will take note of it for future updates of the theme.
Regarding the sign-in issue on our forum, we apologize for any inconvenience you may have experienced. Could you please try to sign in again with Google and let us know if the issue has been resolved? Our team is constantly working to improve the user experience, and your feedback is important to us.
If you encounter any further issues, please do not hesitate to reach out to us. We appreciate your support and look forward to providing you with the best possible service.
Regards, P-THEMES.
Thanks for help to forward to your development team. If applied in the theme, this feature will defintely make Porto stand out immediately in the themeforest. The Flatsome and woodmart have not started this yet, but I believe they will do it some days.
Sorry, mate. I do not want to use google account to log in.
Hello, @crazy_cube,
Ok No problem, Thanks for your feature request, and for contacting us. Have a nice weekend.
Regards, P-THEMES.
Hello! The color of the buttons on my website cannot be changed, even if I change the color in the theme settings, it remains the same.
Hello, @xiangcong,
Which button color is not changed on your site? Could you please share the screenshot and also please share the live URL of your site as well so that I will check it for you and help you out accordingly?
Check the Elementor settings: Make sure that the button color is not set in the Elementor settings. You can do this by selecting the button widget and checking the style settings.
Clear the cache: Sometimes, the changes you make may not appear immediately due to browser caching. Try clearing your browser cache or try accessing the website in incognito mode to see if the changes take effect.
Regards, P-THEMES.
Please check it for me today, otherwise it will be next week. #19257
Hello, @xiangcong,
We have already replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Hello, @optimizgroup,
In order to change the style of the filter sidebar, you have to go to Porto >> Theme Options >> WooCommerce >> Product Archives and change the style as per your requirements, please refer to this screenshot: https://postimg.cc/hzYYr9PT
Regards, P-THEMES.
Thank you, but no. I know where is this. So I selected the one with the possibility to display or not the sidebar, but by default is not displayed. How to change this?
Hello, @optimizgroup,
Yes, you are right, by default, on page load, it closed and you have to open it by clicking the button, this is how it works. If you want it to be open by default then you can request it as a feature request on our forum here, so that our development department will read it and note it down for future upcoming updates of the theme.
https://www.portotheme.com/forums/topic/feature-request/Regards, P-THEMES.
It request a login/pass to be able to post on this page. Maybe that’s why you don’t have a lot of suggestions? How to have this login/pass?
Hello, @optimizgroup,
Please try to Login with Google and it will work for you easily.
Regards, P-THEMES.
how can i remove the date in the post category
Hello, @ilikevitama,
Could you please share the URL of the page and the screenshot having marked on it which date in the post category you want to remove so that I will check and assist you accordingly?
Regards, P-THEMES.
Hello, @ilikevitama,
Thanks for providing me the URL, Please copy and paste the below given CSS code to Porto >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.
.page-wrapper .porto-gb-fb380b999a9103a733cc7a9874512b98 {
display: none !important;
}
The result should look like this: https://postimg.cc/wRJqzx1y
Regards, P-THEMES.
thanks you
You’re Most Welcome!!
You guys seriously need to do something about the pop up when editing products or coupons. Even when you click “dont show this message again” It still appears.
Since the past 4 updates same ISSUE – PLEASE REMOVE THIS POP UP : You Should Know Now Your site has been optimized. We recommend to uncheck Optimize WPBakery & Shortcodes during page edit.
Don’t show this message again. Go To Speed Optimize Wizard Ignore
Hello, @matod,
Sorry for the inconvenience that you faced with the issue with working on our theme.
But we have already solved this issue in our latest theme updates, please make sure that you are using the very latest version of the theme and plugins on your site.
At that time, the modal doesn’t show for 7 days with cookies.
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi Porto,
Getting a strange error
“Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in F:\xampp\htdocs\empirecl\wp-content\themes\porto\inc\admin\ReduxCore\inc\extensions\customizer\extension_customizer.php on line 420”
Live site is fine but when I made and checked backup with all in one mig i got this error. Any ideas that i do not have to pay for lol.
Thanks Badd.
Hello, @badd,
Please check if your PHP version is compatible with the theme requirements. PHP version 7.4 is the most stable one, please try to set php version as 7.4 and recheck again.
OR
If you are using the old version of the theme or porto functionality plugin then please try update them first and recheck again, you can follow the instructions written in our theme documentation to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/ and you can check the changelog of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
OR
If you are using any Customizer plugin or extension then please disable it and recheck again.
Regards, P-THEMES.
Hi PT, Thank you for the speedy response. Yes it is a PHP issue updating from an old 5.6.3. This error results from PHP 7.4 error in extension_customizer.php with continue: Will try your suggestions.
Great support very much appreciated. See that Buy Porto and you are satisfied!
Hello, @badd,
Sure, take your time and thanks for your appriciation, we always tried to help our customers will every possible way.
Thanks for contacting us. Have a nice day.
Regards, P-THEMES.
How do I enable the porto builder in the template builder section?
Hello, @kharmachanic,
If you are using the WP Bakery page builder on your site, then you can turn it ON for the template builder under WP-Dashboard >> WP Bakery >> Role Manager and change the Post Type as Custom and finally choose “porto_builder” save changes and recheck your site after clearing the browser cache: https://postimg.cc/kV34pLhs
OR
If you are using the Elementor page builder on your site, then you can turn it ON for the template builder under WP-Dashboard >> Elementor >> Settings >> General and choose the “Template Builder” save changes and recheck your site after clearing the browser cache: https://postimg.cc/3khTPpTM
Regards, P-THEMES.
Ticket Id #19070
I have created a ticket in your support system, but it has not been answered yet. As it is urgent, I would like to convey my requests for help with photos. Regarding the issues, first of all, updates that I make on the site are not reflected, even though I am not using any caching plugin. Also, I have figured out the Shop system to some extent, but the registration and store creation steps are complicated. I purchased the WooCommerce Rental plugin, but I could not integrate it into the Shop system. I will ask for their help on this issue, but could you please inform me if there is any action to be taken on your side?
We have made a fresh start, I hope everything goes well. Thank you.
Hello, @encoticaret,
We have replied to your support ticket #19070 please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
hello, I have tried and changed many times the logo max width, but it doesn’t update on the website, (somehow it shows only in customizer) can you assist?
Hello, @mhnasv,
This can happen for a few different reasons, but most probably because of the cache:
Clear your browser cache: Sometimes changes made in WordPress don’t show up on your website because your browser is still showing you a cached version of the page. Try clearing your browser cache and refreshing the page to see if that helps.
Otherwise, please share the live URL of your site so that I will check it for you and assist you accordingly.
Regards, P-THEMES.
Hi, Blur for out-of-stock (focus only the available products) variation swatches works up to 30 variations, when more of 30 it doesn’t work.
Hello, @lukezed,
This is not our theme but the default WooCommerce issue, This issue has already been reported to the WooCommerce, and here is the thread: https://wordpress.org/support/topic/increasing-product-variation-limit-from-30/ please follow the instructions instructed in that thread and it will help you in solving your issue.
And please read official WooCommerce documentation on this issue as well here: https://woocommerce.com/document/change-limit-on-number-of-variations-for-dynamic-variable-product-dropdowns/
Regards, P-THEMES.
How to disable easy-responsive-tabs.min.js? I want this JS file not to be loaded.
Hello, @cookchan,
Unfortunately, it’s not possible, as it requires extra Customization and if you simply remove any of the theme files from being loaded it might have some effect on your site as well.
Regards, P-THEMES.
Hi there,
I was wondering if I can tag the product second hand and add the brand new one on the same page?
Hello, @cakanhakan,
Yes, you can create a single product page on the theme and add both the second-hand and brand-new versions of the product to the same page.
To do this, you can create a variable product that allows customers to choose between the different product variations (i.e., the brand-new version and the second-hand version).
Regards, P-THEMES.
how can i make theme automatic update ?
Hello, @Kyo_Kusanagi,
To enable automatic updates for your WordPress theme, you can follow these steps:
Log in to your WordPress website and go to the "Appearance" section.
Click on the "Themes" option to see a list of installed themes.
Locate the theme you want to enable automatic updates for and click on the "Theme Details" button.
In the "Theme Details" window, you should see a "Enable auto-updates" button. Click on it to turn on automatic updates for that theme.Regards, P-THEMES.
I have an issue with theme I would like to discuss on your Support System however I cannot Create Support Account. I’m getting an error: ‘Purchase code already used’ which is impossible since I’ve never registered there. Nobody responds on my e-mail as well. Thanks in advance!
Hello, @Viveroth,
Could you please write to us via my email aizazawan55@yahoo.com with your theme purchase code PDF file and with your email which you want to use for the support system account, so that I will check it for you and help you out.
Regards, P-THEMES.
Is there something in your awesome porto theme causing auto scroll to the bottom of cart page using woocommerce? When a customer adds an item to the cart or visits the cart page … the cart items go grey then auto scrolls to the bottom of the page ?!. I thought I had it fixed – but I just noticed it stopped working after updating your theme. See previous fix that does not work now: https://wordpress.org/support/topic/woocommerce-cart-fix-to-stop-auto-scrolling
Hello, @Robert_ITman,
Unfortunately, NO, there is nothing in our theme update related to this, this seems to be the third-party plugin confliction issue on your site, Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well. I also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Good day, Does the theme require activation to be able to import demo contents ? or can demo contents be installed without activating the theme
Hello, @prodevglobal,
First of all, thanks for showing your interest in Porto WordPress 
Yes, the activation is required to Import the Demo. Without activating the theme with license purchase code, you will not be able to Import the demo.
Regards, P-THEMES.
porto-functionality/porto-woo.php this keeps showing it needs a update even after updating
Hello, @Freespirit,
Please make sure that you are using the very latest version of the Theme and Plugin, If no then update and check back again and if yes then please try to check the patches under Porto >> Patcher and apply those patches and check back again.
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hi! I submitted support #18831
Hello, @xiangcong,
We have solved and replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Hello. I’ve been written to https://p-themes.zendesk.com/ but there’s no answer. I need to reset my license activation, and activate it on my new domain. Can you please help me to reset the license key? Thank you
UPD: nevermind, found the answer below ) Thank you
Hello, @katelab,
Sound’s Good!! that you found the solution here and it helped you in resolving your issue and also I can see that you already solved your issue ticket as well.
If you need further help, feel free to write back to us anytime, we are always here to help you.
Regards, P-THEMES.
