26721 comments found.
This is just to report a conflict of Bridge Core with WPML translation plugin. Site will crash when adding a custom WPbakery module (Product List) which is created by the theme and settings the “Show Category Filter” option to “Yes”.
Once I disable the Category Filter, the error is gone. I also tested this on a new page and I see the same behavior. Please check here: https://files.fm/f/akv6vrwpu
Our developers found that the problem is a term obtained when adding the filter appears to be invalid. This might be because of how the term is attempted to be obtained. get_term_link() is called on an ID, and the ID is not an integer, but a string!
This makes the logic to try to get a term by its slug and because no slug matches, the error is returned.
To fix this created a full backup then try the following workaround:
1. Go to wp-content/plugins/bridge-core/modules/shortcodes/shortcode-elements/product-list/product-list.php 2. On line 559, replace the following code: 1
$category_html .= ‘
With: 1
$category_html .= ‘
The changes will be overridden once update the Bridge Core plugin, hence report to Bridge theme.
I have used another widget to bypass this potential crash, but just to report this error.
can’t paste the updated code in, so add a screenshot of the updated code here: https://d.pr/i/xoUdvi
Hi there,
Thank you for your clear information and suggestion. We have passed this to our dev team so they can check everything and make an update with a fix to this.
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How in the world do I submit a support ticket? Its so annoying. I click on submit ticket and the help centre page loads again and there is no way to submit a ticket? Please advise. 
Hi there,
Please try to access direct link after you logged in to our help center.
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Hello, i have the last version installed of template Bridge but there is some problem with WPBakery Page Builder when edit page from topbar admin will redirect to article section. I can’t open a ticket because system not read my license activation. please send me a email where i contact your support with my license and purchase support. Thank you
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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hello,
Where can i see with domains are activate?
Hi there,
You can use the ‘Deregister Theme’ option at Qode Help Center to find which license is attached to which domain:
Deregister Qode Interactive themes via the Help Center
Just select the theme in the deregistration form, enter a random domain, enter your purchase code in the field below, and hit Submit – below you’ll get a notification where the purchase code is registered:
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hello! I’m trying to change the styles of the text editor in elementor and it doesn’t work, it doesn’t change the color, the size or the type of font, it stays the same. Any solution please? Thank you.
solved, thanks
Hi there,
We are glad to hear that you resolved this, if you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
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Hi,
I’d like to import demo: https://bridge373.qodeinteractive.com/ to my website, but I can’t find the theme import option.
Should I still follow this article step: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
or there's a new way to do it? Thanks for your time 
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – I’m moving from Bridge WP Bakery to Elementor and having some issue targeting elements in elementor with custom CSS.
Applying a custom class in the elementor general tab of an element it does not seem to be targeted via Qode custom CSS.
1 – Should all custom CSS be added via Qode Options / Custom Code?
2 – Can i upgrade Elementor to the pro version – or will this cause issues?
Also – the elementor text editor does not reflect any changes on the text when used with your bridge theme – how do you fix this?
Hi there,
Since author’s dashboard is meant for pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good afternoon, I have purchased this theme twice, for both our websites, but for one of my sites (which has been under construction for a long time) I need to register again with my purchase code. However, when I register the purchase code I read the following: Code is already registered for other domain.
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I request a refund of the purchase?
Hello,
Refunds are handled on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, could you tell me how I remove ALL from the posrtfolio category menu?
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have two licenses that I activated on two sites that no longer exist, I want to use them on new sites but I can’t because it tells me that the licenses are already used. I don’t have access to support, how should I proceed?
Hello,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m updating a clients plugins on a staging site and the option to set a row as “in grid” vs Full width is no longer present so the style is now incorrect. Has anyone had this issue?
Hi there,
We could not replicate this issue at all since the Row has an option where you can set it to be within Grid or Fullscreen.
Have you updated the theme and its plugins according to our tutorial here?
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Does the bridge theme work with IDX Broker? Real Estate
Hi there,
Thanks for writing in! We haven’t tested this plugin, but we also didn’t get any complain so far. But please note that we cannot guaranty theme compatibility since the plugin has not been tested with our theme.
If you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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hi there, in php 8 there re some warnings in the Bridge theme. Maybe you can check these out?
The magic method QodeInstagramApi::__wakeup() must have public visibility
qode-instagram-widget/lib/qode-instagram-api.php on line 90
The magic method QodeTwitterApi::__wakeup() must have public visibility
qode-twitter-feed/lib/qode-twitter-api.php on line 91
bridge-core/modules/shortcodes/lib/shortcode-loader.php on line 27
The magic method Bridge\Shortcodes\Lib\ShortcodeLoader::__wakeup() must have public visibilityHi there,
Thanks for writing in! Are you using the latest theme and plugins versions? Because we can not replicate this issue within the latest version of the theme. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and if you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello, thank you for your reply. It seems we had an older version and not the latest one. We didn’t get an update notification. But now it is fixed. Thanks.
Hi there,
We are happy to hear this!
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Dear Bridge Support Team,
I am writing to seek your assistance with an issue I am facing on the WooCommerce product detail page of my website using the Bridge theme. Currently, when multiple product thumbnail images are added to a product, they are displayed on the page all at once and without the horizontal scrolling carousel functionality that most other themes offer. I would like to add a carousel that allows users to easily browse through all of the product images.
Could you please provide me with instructions or code snippets to enable the product thumbnail carousel functionality on the Bridge theme product detail page? I believe this feature will greatly improve the user experience of my website.
Thank you for your attention to this matter. I look forward to hearing back from you soon.
Best regards
Hi there,
Thanks for writing in! We do have only Wide Gallery and Tabs on Bottom product type which you can use on your end. These templates are already predefined and have a specific layout, so there is no option to create a slider for the thumbnails unfortunately.
We will for sure forward your suggestion to our dev team so they can consider including this within some of the future updates.
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Dear Bridge team,
Thank you for your reply. I have been using Bridge since 2014 and I have always found it to be one of the most visually appealing themes available. However, due to the lack of slider functionality for the thumbnails on product detail pages, I had to switch to other WooCommerce compatible themes.
Recently, a client of mine requested a design similar to one of the demos on Bridge, and I decided to give it another try. Unfortunately, I still noticed that the thumbnail images do not have slider functionality.
I would like to sincerely request that you consider adding this feature to Bridge as soon as possible. It would greatly enhance the user experience and add more value to your already amazing theme.
Best regards,
Hi there,
Thank you, we have forwarded this to our dev team for sure, so they can consider adding such a feature in one of the themes future updates.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Loving the theme soo far, one thing in WooCommerce the category admin-ajax load takes forever. Any ideas to speed it up? Rest of the site is lightning quick and scores 92 on pagespeed. It’s jarring to change categories with how slow it is…
Hi there,
Thank you for reaching us!
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix. Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
If you still need assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, is explore bridge page as seen in Demo ( tour ) is possible to import ? Its cool. Also if I use element is it possible to add via elementor page sections of pre built pages ( instead of whole demo import ) ?
Hi there,
Thanks for writing in! You should know that our https://bridgelanding.qodeinteractive.com/tour/ and https://qodeinteractive.com/catalog does not come included within our Bridge theme since it is used for promotion of our services and showcase of different demos. Sorry about this, however you do have a lot of demos with different features which you can use with our Bridge theme. You can check them all here: https://bridgelanding.qodeinteractive.com/ So our Bridge Tour is used and developed specifically for our presentation purpose.
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Hi, the theme doesn’t works with php 8 Thanks
Hi there,
The theme is fully compatible with PHP 8 and if you do have any issues please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you, since we do not have enough information from your end. And our team will be able to check everything from your side.
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Hi, I have updated your theme to the latest version and now there is a critical error on the site. I have removed and deactivated plugins. I have manually installed the Bridge core plugin. As soon as I activate your theme I get the error. Please advise? https://wordpress-677705-3323628.cloudwaysapps.com/
Hi there,
We still do see that your theme is using a much older version of the theme.
As you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped!
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Thank you, I had already updated the theme so maybe you’re weren’t looking at the dev url I provided? Anyway, I removed the toolkit plugin and it works now. Thanks.
Hi there,
Glad it works correctly now!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi All , hope you are all well?
I have taken over a site that is made with your Bridge theme, its currently on V18.2 and i would have to purchase again, as the previous developers have ceased trading, if i did purchase again, what would you suggest the best way to get the site up to the latest version.
Cheers
Mark
Hi there,
Thanks for writing in! If you purchase the theme from your account you will have access to the latest update files, and you can follow this tutorial on how to update the theme and its plugins.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
