114 comments found.
Does this template support PHP 8.x.x ?
Hi,
Theme can use PHP 8.x or higher.
Thanks.
Hello, after update PHP to 83 my footer’s gone. How to replace it?
Hi,
Please create a topic on this forum https://help.thimpress.com/ Our developer will check then give you a solution asap.
Thanks
Hi, I recently purchased the Starkid theme, but when I try to upload it to WordPress, I receive an error stating that the ZIP file is missing the stylesheet. If someone could please assist me in resolving this issue? Thanks.
Hi,
You can refer to the article https://help.thimpress.com/hc/articles/2/4/3/how-to-fix-broken-theme-andor-stylesheets-missing-error-in-wordpress
Thanks.
hi how can i edit gallery page?
Hi,
Please, you can go to page => gallery => edit page
Thanks.
Hello,
I want to extend my support but I cannot find a way to buy it. I have already purchased ‘extended support’ twice before. Are there any limitations to extending support?
Thanks,
Hi,
You can refer to the article https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Thanks.
Hi,How can i make the theme rtl?
i opened new topic in thimpress ,please anwser there.
You can go to your dashboard -> Settings -> General -> Language -> Change language to Arabic -> Save
How do we activate the Slider Revolution that’s included with this theme?
Hi,
Please go to Dashboard / Starkid / Plugins
hi i purchased the template can you tell me how do I convert it to rtl
Please reply here to solve the problem https://thimpress.com/forums/topic/rtl-5/#post-924010
Hi,
We have replied to your topic. Please follow your topic.
I have replied to your reply https://thimpress.com/forums/topic/rtl-5/#post-924010
We have replied to your topic. Please follow your topic.
hi, i want to buy this theme but i have a question. I will make all the articles in the theme in Turkish, is it possible?
Yes, it is possible.
in the learn press lesson I cannot find the icon which student can click to mark complete this lesson and make a true sign green , where is the complete or finish button for the lesson
Hi,
When the student learn course, if they click completed a item, the item will auto change the icon to green.
Thanks & Regards,
ThimPress – Customer Service
where can I put the license code for the second liecence in my another website
Hi,
Our system will auto-detect if you install it on the second website, you don’t need to submit it.
Thanks & Regards,
ThimPress – Customer Service
Hi,
Please create a topic on this forum: https://thimpress.com/forums/forum/starkid/ Our developer will check then give you a solution asap.
Thanks & Regards,
ThimPress – Customer Service
Hi, I have a pre-sale questions:
1. Can the teacher see all details for each students? - Their classes - Their Lessons - Their progress etc
2. Can I create interactive courses with progress tracking? So student has to finished the course according to timetable and can only move to another step once the previous one is done?
3. I want to use this system for baby and child care. To track down their growing progress, have the care giver to to exercises with them and report the progress. Can this plugin accommodate this?
Thanks
Hi,
1. Yes, the Gradebook add-on included in this theme can help you.
2. Yes, we have this feature.
3. So sorry, we don’t have this feature.
Thanks & Regards,
ThimPress – Customer Service
After the last update, the site runs terribly hard. This problem was not there before this update. I followed all the steps recommended by Wordpress for optimization but in vain. It seems I’m not the only one with this problem but no viable solution is offered.
Hi,
Please create a new topic at the forum https://thimpress.com/forums/forum/learnpress-plugin for support better. Our support team will check and then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
My site is very very slow after installing. When I was trying to create a ticket to support, my credentials are wrong and Worpdress site login is opening… Password reset is not working… Bad ticket system and bad theme. First load in Google Page speed is 17 seconds… I don’t reccomend to buy this theme.
Hi,
We apologize for the inconvenience. Please take a screenshot when you can’t reset your password. And with the problem of your website being slow, you can refer here: https://thimpress.com/improve-website-speed-wordpress-website-slow-fix/
Sincerely
I found the problem. When I unninstall of turn off BuilderPress than site is very fast. But site is not showing all images and modules. Is there any solution for this?
Hi,
Please create a topic on this forum: https://thimpress.com/forums/forum/starkid/ Our developer will check then give you a solution asap.
Thanks & Regards,
ThimPress – Customer Service
Hi, I have elementor Pro. I wish to create a Single Post template for Learnpress course page. But i could not find a way to do it. If possible, Can you guide pls.
Hi,
Unfortunately, you cannot create a Single course page template with Elementor Pro.
Sincerely
Hello,H5P is not available? I cannot find it.
Hi,
Unfortunately, the Learnpress – H5P add-on is not included with the purchase of the theme. To use it, you need to buy it separately.
Sincerely
I have problems with google search the position field is missing (Breadcrumbs)
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Starkid forum: https://thimpress.com/forums/forum/starkid/ and create your topic. We will check your issue.
Sincerely
Hi! Is Visual Composer included? Or do I need to purchase the license separately?
Hi,
The WP Bakery plugin is included in the theme, no license is required for the plugin.
Sincerely
my site is very slow after installing your starkid theme with buildpress (with elementor) I check with query plugin and found this
SELECT post_id, meta_key, meta_value FROM wp_xxxpostmeta WHERE post_id IN (909,910,911,912,913,914) ORDER BY meta_id ASCupdate_meta_cache() Plugin: builderpress 403 (Rows) 0.0049 (Time)
When I deactivate BuildPress, the site is fast. Can you help?
and these
SELECT t2.slug, t2.name FROM wp_xxxterm_taxonomy AS t1 INNER JOIN wp_xxxterms AS t2 ON t1.term_id = t2.term_id WHERE t1.taxonomy = ‘course_category’ 2,208
2,208 calls Plugin: builderpress 2,208 calls 10 calls BuilderPress_El_Widget->get_name() 2,180 calls BuilderPress_El_Widget->options() 4 calls BuilderPress_El_Widget->get_group() 4 calls BuilderPress_El_Widget->get_base() 6 calls BuilderPress_El_Widget->get_script_depends() 2 calls BuilderPress_El_Widget->get_style_depends() 2 calls
BuilderPress_El_Widget->__construct()Hi,
Please create a new ticket on the forum so we can check it for you.
Sincerely
Hello There,
I need assistance with the theme and whenever I go to the site, submit my purchase code in order to open a ticket, it redirects me to the homepage.
My issue is that the FAQ drop down area. I need to edit this so that after every period, it allows for 2 or more spaces to be inserted (per correct US English punctuation).
Please assist.
DC
Hi,
Please create a new account on thimpress.com. You can read more here: https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the support forum: https://thimpress.com/forums/ and create your topic. We will check your issue.
Sincerely
As I’ve explained, the link from the forum page ‘https://thimpress.com/forums' redirects me to the following link: ‘https://themeforest.net/item/starkid-kindergarten-wordpress-theme/23451388?s_rank=1' which is the product page for the theme that I need assistance with.
Also, the instruction link that’s been provided does not reflect the current signup process. There is no wordpress signup page like that under the
“If you are an Envato user and you want to ask for support for the items that you purchased from us?”
section of the instructions.
At any rate, I have 2 accounts registered with your site DigitalChica and DigitalChica2 … and I am not able to get to where I need to go to seek assistance for the issue that I am encountering.
Hi,
Here is the Starkid theme support forum, please create a topic there https://thimpress.com/forums/forum/starkid/
Sincerely
