559 comments found.
Hi loolou,
There is no such options available. Let me know if you need more help.
Regards, Sumit
I already have this item and used my purchase token, but i will remove the website from web because i will not work with it anymore, i can put the token in another website and cancel on the old?
Hi wavrik,
You can use the theme license on another website if the previous one is not active.
If you face any issues with it then please submit the ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
One Website different Logi in the Header!
Is it possible with Exponent to use different logos on some pages (in the header)? E.g. 1 main logi and on 2 other subpages a different one for side projects?
Is there a way?
Hi Newunbentmedia,
Yes, it is possible using the Tatsu header builder only.
You have to design two headers on the Tatsu header and then assign them to each page as per your requirements.
If you face any issues with it then please submit the ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi 
And whats about Oshine? Is it possible there, too?
Cause i could not find a Header Builder there?
Using different logos on some pages (in the header)? E.g. 1 main logi and on 2 other subpages a different one for side projects?
Is there a way?
Thanky you
Hi there,
Exponent recent post is suddenly not working leaving a blank space instead of the latest blog article.
Can you explain me why ?
Best regards,
Hi leaf_it,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi! Thank you for beautiful theme! Can you help me with mega menu? I turned it on in header tatsu builder as you promote on your documentation page, but it doesn’t look as it could. It just show every menu items horizontal (in submenu), but no in 1/3, 2/3, 3/3 widgets, if you understand. What could I do to have mega menu as you have for example in your “shop” demo?
Hi sava_a,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello , i’m trying to sort(portfolio items) of filterable portfolio and(portfolio categories) of filterable portfolio. Can you please tell me: 1)how the default sorting for categories works? 2)how default sorting for portfolio items works? 3)how to change default sorting?
thanks!
i found it myself 
1) Order by name 2) Order by Date 3)PHP
Finally i had an issue in frontend and sorting were crashed, the issue was: big titles & no margins
thanks
Hi ufo21,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Why i cant use the elementor plugin to build a custom single product page?
Hi Excellentcreative,
You can use the Elementor plugin for custom pages. If you face any issues with it then please submit a support ticket on the below-given link. So we will check and help you to fix the issue.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812,Regards, Sumit
I am trying to view the demos but firefox and google chrome is blocking the demo pages because my browser detects a security threat? If that can be fixed, thanks!
Hi Dopefetish,
We are aware of this issue and the technical team is working on it.
I will keep you posted with further updates soon.
Regards, Sumit
Hi Dopefetish,
The issue is fixed now please clear the browser cache and then check.
Regards, Sumit
Hi, since a few months the modules and importing demo’s is changed to a ‘pro’ version of Tatsu. While this has always been part of the theme and license we bought. Please make it available again or make Pro part of the theme. You cannot change what is part of a license after it has been bought.
Hi Stevenvd,
The previous version of tatsu is the free version version of tatsu and it is still available with the theme.
In the pro version of tatsu have some extra modules. That you can as per your requirements.
Do let me know if you need more help.
Regards, Sumit
Hi, well that is not correct. The modules used to be available in the Tatsu editor that comes with the Exponent theme. Therefor that is part of the purchase. Only after several years now the modules have been made ‘pro’. So we have bought the template which included all modules and suddenly they are not available anymore. So you have changed what you offer after purchase, that is legally not allowed. So please either add the pro version to Exponent Theme, or enable the modules again on the theme as they used to be. Please let me what you will do to fix the unlegal license change?
Hi Stevenvd,
I request you to please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Good day, If you get this error what could be wrong?
Fatal error: Uncaught Error: Call to undefined function coursector_get_wp_post() in /home/kasielabs/public_html/wp-content/plugins/coursector-elementor/page-fields.php:165 Stack trace: #0 /home/kasielabs/public_html/wp-admin/includes/template.php(1445): coursector_page_new_meta_box(Object(WP_Post), Array) #1 /home/kasielabs/public_html/wp-admin/includes/post.php(2269): do_meta_boxes(Object(WP_Screen), ‘normal’, Object(WP_Post)) #2 /home/kasielabs/public_html/wp-admin/edit-form-blocks.php(316): the_block_editor_meta_boxes() #3 /home/kasielabs/public_html/wp-admin/post.php(187): require(’/home/kasielabs…’) #4 {main} thrown in /home/kasielabs/public_html/wp-content/plugins/coursector-elementor/page-fields.php on line 165 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi Sanagumede,
Please submit a support ticket on the below-given link. So we will check and help you to fix the issue.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812,Regards, Sumit
Can you please update about Elementor Version Release date
Hi hemantkumar9064,
Please submit a support ticket on the below-given link. So we will check and help you to fix the issue.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812,Regards, Sumit
Hi,
You still not helped me! I need your help NOW! Please answer my mails, if you cant help me, then tell me that????
Im stil waiting and didnt get any help to solve the problem. Please help me to solve this theme issue!!!!
Hi,
Im still waiting for you help. I dont understand why you ignorere me and dont help me with the theme issue.
I really help your soon, orelse i have to say it to themeforest support because i dont get any support from you.
I REALLY PISSED!!!
Hi Ramazan85,
We would like to extend our sincere apologies for any inconvenience you may have experienced. Please be assured that our technical team is working diligently to resolve the matter and provide a solution as soon as possible. We appreciate your patience in this matter.
We will be sure to keep you updated on the progress and provide you with a resolution promptly.
Thank you for your understanding and cooperation.
Best regards, Sumit
Hi,
I STILL HAVE THE THEME ISSUE, AND DIDNT GET ANY HELP!
PLEASE HELP ME, I HAD THIS THEME ISSUE IN 2-3 WEEKS NOW, AND NOBODY HELP ME!!!
Hi Ramazan85,
We are facing some issues with our ticketing system and it is fixed now. Now you will get the replies from our support team.
Sorry for the inconvenience you have faced.
Regards, Sumit
Hi Sumit,
I also send mail to you, not only created ticket in your system.
I still have this issue, so hope you can fix it now. I have waited very long time for it.
Regards Ramazan
Im still waiting! WOW!!
Hi Ramazan85,
We would like to extend our sincere apologies for any inconvenience you may have experienced. Please be assured that our technical team is working diligently to resolve the matter and provide a solution as soon as possible. We appreciate your patience in this matter.
We will be sure to keep you updated on the progress and provide you with a resolution promptly.
Thank you for your understanding and cooperation.
Best regards, Sumit
Hi,
I still need your help. Please help me with the theme issue soon as possible.
Regards Ramazan
Hi Ramazan85,
We have replied you on your ticket request please check.
Regards, Sumit
Hi,
I have big theme issue. PLEASE HELP me soon as possible.
I already sent you 2 mails but you dont answer me. Please help me with the theme issue soon as possilbe!
Hi Ramazan85,
We hereby acknowledge the receipt of your ticket request and would like to inform you that we will revert to you at the earliest possible opportunity through the same channel.
Best regards, Sumit
Hi Sumit,
OK – im still waiting, hope you can fix it soon! :(((
Hi, if I switch to php 8 I have an error with the tabs in my product pages
“Warning: Undefined array key “title” in /home/clients/1c57a13001724b50af43562e521512f5/sites/nonmaisoui.com/wp-content/plugins/woocommerce/templates/single-product/tabs/tab”
I asked woocommerce for support and their response is that Exponent is not up to date with woocommerce templates. https://prnt.sc/mkhzLqnUPQ6Z https://prnt.sc/NB2XrTkgvyvPMoreover I did a test by activating another theme (Twenty Twenty) and the error message disappeared. So it comes from Exponent.
Hi Loolou,
We kindly request that you submit a support ticket via the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812. This will enable us to review the issue you are experiencing and provide you with appropriate assistance.
Thank you for your cooperation.
Best regards, Sumit
Hello,
Just wondering if there was any admin demo available for this? I have used Oshine many many times, but because this is on sale I am wondering if it is much different functional wise, as we do our own designs.
Thanks.
Dear Gutterboy,
Thank you for your recent message. I regret to inform you that we currently do not offer an admin demo for our theme. However, I would like to recommend that you refer to our theme documentation available at https://exponentwptheme.com/documentation/ for more detailed information.
Should you have any further issues or questions, please do not hesitate to submit a ticket request through the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812.Thank you for your interest in our theme. We appreciate your support.
Best regards, Sumit
Hi,
Last week I asked via support if you could deactivate my license so I can use it on another domain. Can you please do this for me?
Thankyou
Hi Melvingraca,
Sorry for the delay in response. Please share the email address with that you submitted the support ticket so that I can check and provide a quick solution.
Regards, Sumit
Hi, is it possible for you to fix it today?
Hi melvingraca,
I have replied you please check.
Regards, Sumit
