23140 comments found.
we have quite a serious ongoing problem on site with the theme apparently throwing up errors in the footer.
/nas/content/live/fasttrackjtg/wp-content/themes/porto/footer.php on line 237, referer:
Hello @jamesw115
Sorry for inconvenience with the theme. Could you give me your admin account via support https://www.portotheme.com/support
Kind regards.
I want to add a color to the sidebar of the custom product archive page, for example gray, where should I add it?
Hello, @xiangcong,
Which color are you talking about? Do you want to add the color for filtering the product? Please explain your issue more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
Hello, @xiangcong,
Please copy and paste the below given CSS code to the particular page’s Custom CSS section and check back to your site after clearing the browser cache, the result should look like this: https://postimg.cc/yWmyf050
.col-lg-3.sidebar.porto-woo-category-sidebar.left-sidebar.mobile-sidebar {
background-color: #c7c7c7 !important;
}
Regards, P-THEMES.
I’ve updated to the last version but now the website is down with this problem—> undefined method PortoBuildersType::get_instance()
Hello @albertodotta
Sorry for inconvenience with the theme. Could you give me your admin and cpanel account via support https://www.portotheme.com/support
Kind regards.
Thanks for the quick update… I haven’t a cPanel ‘cause of I use Plesk… what can we do?
Hello @albertodotta
Ok please share the Plesk and WP Admin Login details with us via our support system so that we will look into it further for you and help you out.
Regards, P-THEMES.
I went through all posts in your documentation but I couldn’t find how I’ll edit sticky header on shop 35 demo. Can you guide me how? For product pages, There is no sticky add to cart feature on documentation either. I’d like to add it to my product pages . Please guide me
Hello @cakanhakan
Thanks you for contacting us. Sorry for inconvenience with the theme. If you use product builder, please go to Porto>Template Builder>Single Product. And edit builder page. We have provided widget for sticky add to cart. And second, if you don’t use product builder, you can also change option in theme options.
Kind regards.
I use shop 35 demo and wp bakery (because it’s required) but I couldn’t find none of the options you guided me. Can you share a ss?
Hello @cakanhakan
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
You’re the best. I’m doing it now
Thank you 
Does your theme have any inbuilt maintenance mode options?
Hello @nationalpcinfo
Thank you for contacting us. Porto has maintenance mode on theme options. Create maintenance page and select it on theme options. Or you can also use maintenance mode in elementor default tools.
Kind regards.
Hey there, I’m still very interested in purchasing your theme but I need to doublecheck if it supports light/dark header change on scroll: Is it possible to set light/dark header style on a per row basis so e. g. I can have initially the light header and change it to dark header for sections with dark backgrounds?
Here’s an example where the hamburger icon changes its color based on the single rows: http://www.gastrotheme.com/home/slide/
Hello, @wutzelmutz,
First of all, thanks for showing your interest in Porto WordPress
You can change/set the color for the main header and for the sticky header differently as well, using the theme options.
Regards, P-THEMES.
So the header color can only be set on a per page basis and not per row?
Hello, @wutzelmutz,
Yes right, but if you want to change the color based on rows, you can using Custom CSS easily.
Regards, P-THEMES.
Hello, @xiangcong,
You can change the style of the product from Porto >> Theme Options >> WooCommerce >> Product Archives and change the product layout as per your requirements.
OR
You can change/create your own style for the products using possible elements under the Porto >> Template Builder >> Post Type as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/ & https://www.portotheme.com/wordpress/porto/documentation/porto-post-grid-widget/
OR
You can use the Custom CSS for change the styling as per your requirements.
Regards, P-THEMES.
Hello, How do I change the primary color on the menus and buttons? The colors seem on the skin aren’t working
Hello, @marloneos,
You can change the color of the Menu from Porto >> Theme Options >> Menu >> Menu Styling as per your requirements, and most of the buttons are picking the styling from the skin color and most of them from element settings, so you have to edit those elements and make sure to set the color from there as well.
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Also how do I feature the footer on new pages?
Hello, @marloneos,
What do you mean by feature the footer? Could you please explain it more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
Grocery 2 Gutenberg theme issues with the carousel banner on home page. Have a few licences and issue is present across all despite no changes other than update.
Hello, @dazoosh,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you no your site help you out.
Regards, P-THEMES.
its a great template but before need to add informatin to people know whic demo needed whic plugins to install demo website.
ps: I have lisance on other account i forget to write from there
Hello, @zekikaynaktr,
Thank you for your inquiry. We appreciate your interest in our products and services.
To answer your question, please check our demo site here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html.
You will be able to filter the available demos with different page builders, as shown in this screenshot: https://postimg.cc/xXVDKFnq.
This feature allows you to see the demos available to import with a particular page builder and choose the one that better suits your requirements.
Please let us know if you have any further questions or concerns. We are always happy to assist you.
Regards, P-THEMES.
Thanks for answer but i think i cant explain correct. My mean for example I want to install shop1 demo. I want to know whic plugin I need install before for shop1 work very well. Because template have o lot of plugin possible to install..
Hello, @zekikaynaktr,
You can Install the plugins listed below before Importing the Demo Shop1.
Porto Functionality
Page Builder Plugin
WooCommerce
Dynamic Featured Image
Yith WooCommerce Ajax Search
Yith WooCommerce Ajax Filter
Yith WooCommerce Wishlist
Yith WooCommerce Compare
Contact FormRegards, P-THEMES.
Ask If I have an item in the shopping cart but increase it from one item to 3 items, there is no button Update shopping cart in the shopping cart
Hello, @WESTTOWN,
Please Login to your WP-Dashboard and go to WooCommerce >> Settings >> General and check YES the option: “Enable the use of coupon codes” save changes and check back to your site cart page after re-adding the product to the cart.
Regards, P-THEMES.
Thank you it worked
You’re Most Welcome!!
Hello, I want to upload a category based price discount plugin. I installed and tested several such plugins, but each one shows me the following error: Warning: Division by zero in /home/...........wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 33 Can you advise me what to do to solve the problem it is urgent. Thank you and send greetings.
Hello, @gs-webcreator,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello. Extended support. I need your help. Site theme version 6.3.2 When updating to new versions, all products disappear from the store. Tried different versions of updates, the result is always the same. I also can’t translate the site’s theme into Russian in the admin part. I translate with the plugin Loco Translate. I translate the theme separately and the theme plugin separately. In files, the translation is saved in the admin part and is not reflected.
Hello, @denlvov,
Thanks for extending your item support, It is necessary to gain the help from support on theme related issues.
The latest version of the theme is 6.8.3 which we released on Mar 20th.2023 and the version you are using on your site is 6.3.2 which was released on May 22th.2022 and in between you missed around 17 updates including 5+ major updates, in which the theme design and functionality changed alot, which is not possible to revert back again without customziation.
So, from my opinion, I should suggest you to start on a fresh new WordPress from scratch.
OR If you only want to update the theme on your current site, then follow the steps listed below:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.2. Deactivate all the third-party plugins before updating the Theme.3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.9. You have to again Activate the Child Theme.10. Again activate all the third-party plugins one by one.And regarding the translation issue, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi. 3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
How to do it ? Thank you
Hello, @denlvov,
If you are using the Custom Code in Child Theme then simply Activate the Parent Theme on your site.
OR If you have the Custom JS or CSS code under Theme Options >> Skin >> Custom CSS and Custom JS or under page Custom CSS and JS sections, then you have to copy that code and remove it from your site, after that update you can again paste that code.
Regards, P-THEMES.
Hello. Updated the theme, found a plugin with which there is a conflict. Strange, but this is Polyland. When this plugin is activated, all products are no longer displayed in the store, but you can go to the page of one product.
I still have a problem with translating theme setting into Russian. When I go to the admin part / Porto … I see the translation of the topics in Russian … But when I go to the theme setting everything remains in English
https://ibb.co/mv4Q3pSHow can this be fixed? Thank you.
Hello. Updated the theme, found a plugin with which there is a conflict. Strange, but this is Polyland. When this plugin is activated, all products are no longer displayed in the store, but you can go to the page of one product.
I still have a problem with translating theme settings into Russian. When I go to the admin part / Porto … I see the translation of the topics in Russian … But when I go to to the theme settings, everything remains in English
https://ibb.co/mv4Q3pSHow can this be fixed? Thank you.
Hello, @denlvov,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi. I emailed you at newsmartwave@gmail.com with no response. Tell me how can I contact you through the support system? Thank you.
Hello, @denlvov,
Please share your theme purchase code PDF file with us via our email aizazawan55@yahoo.com so that we will check/verify and help you out in creating the new support account for you.
Regards, P-THEMES.
Hi. Wrote you to this email. Didn’t receive an answer. How long do you usually answer emails ? Thank you.
Hello, @denlvov,
Sorry for the inconveniance, but I have replied to your email, please check back to your email reply now and then reply to it accordingly.
Regards, P-THEMES.
Hi, I contacted Aizaz to help me with the plugin conflict issue and I found out that it is now being worked on. I would like to know how long the processing time of the problem is. Because my site is running, and both Google Ads and GMC are active, I can’t keep my site down for too long, so I need an accurate processing time so I can prepare accordingly. I have contacted Aizaz but he has not responded to me, it has been an hour, I am very urgent and need your reply as soon as possible, thank you.
Hello, @myhigrow,
Sorry for the inconveniance but one of our support agent replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly and please do not write here about the support tickets, you will always get the reply when your ticket will be resolved. So always please be patience.
Regards, P-THEMES.
Hi, Team
I mentioned the sliding submenus features before and want to metion this again here. Can we add this feature to Porto in the future: Sliding submenus. More and more developers are incorporating this mobile menus into their woocommerce theme which has been widely used in Shopify themes.
This kind of mobile menu can save a lot of space for mobile devices and look concise and convenient. The woocommerce theme examples are https://demo.theme-sky.com/druco/ and Goldsmith theme.
I know tabbed mobile menus have been recently adopted in Porto theme, but this design was really old and adopted by Xstore (8 theme) a couple of years ago. Let us add this feature into the Porto please
The above feature request has been added into discord. I tried to use the feature request in the porto, but it won’t let me sign in and do not know why.
Regards
Hello, @crazy_cube,
Thank you for your feature request. We are glad to hear your feedback and we will forward your request to our development department. They will take note of it for future updates of the theme.
Regarding the sign-in issue on our forum, we apologize for any inconvenience you may have experienced. Could you please try to sign in again with Google and let us know if the issue has been resolved? Our team is constantly working to improve the user experience, and your feedback is important to us.
If you encounter any further issues, please do not hesitate to reach out to us. We appreciate your support and look forward to providing you with the best possible service.
Regards, P-THEMES.
Thanks for help to forward to your development team. If applied in the theme, this feature will defintely make Porto stand out immediately in the themeforest. The Flatsome and woodmart have not started this yet, but I believe they will do it some days.
Sorry, mate. I do not want to use google account to log in.
Hello, @crazy_cube,
Ok No problem, Thanks for your feature request, and for contacting us. Have a nice weekend.
Regards, P-THEMES.
Hello! The color of the buttons on my website cannot be changed, even if I change the color in the theme settings, it remains the same.
Hello, @xiangcong,
Which button color is not changed on your site? Could you please share the screenshot and also please share the live URL of your site as well so that I will check it for you and help you out accordingly?
Check the Elementor settings: Make sure that the button color is not set in the Elementor settings. You can do this by selecting the button widget and checking the style settings.
Clear the cache: Sometimes, the changes you make may not appear immediately due to browser caching. Try clearing your browser cache or try accessing the website in incognito mode to see if the changes take effect.
Regards, P-THEMES.
Please check it for me today, otherwise it will be next week. #19257
Hello, @xiangcong,
We have already replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Hello, @optimizgroup,
In order to change the style of the filter sidebar, you have to go to Porto >> Theme Options >> WooCommerce >> Product Archives and change the style as per your requirements, please refer to this screenshot: https://postimg.cc/hzYYr9PT
Regards, P-THEMES.
Thank you, but no. I know where is this. So I selected the one with the possibility to display or not the sidebar, but by default is not displayed. How to change this?
Hello, @optimizgroup,
Yes, you are right, by default, on page load, it closed and you have to open it by clicking the button, this is how it works. If you want it to be open by default then you can request it as a feature request on our forum here, so that our development department will read it and note it down for future upcoming updates of the theme.
https://www.portotheme.com/forums/topic/feature-request/Regards, P-THEMES.
It request a login/pass to be able to post on this page. Maybe that’s why you don’t have a lot of suggestions? How to have this login/pass?
Hello, @optimizgroup,
Please try to Login with Google and it will work for you easily.
Regards, P-THEMES.
how can i remove the date in the post category
Hello, @ilikevitama,
Could you please share the URL of the page and the screenshot having marked on it which date in the post category you want to remove so that I will check and assist you accordingly?
Regards, P-THEMES.
Hello, @ilikevitama,
Thanks for providing me the URL, Please copy and paste the below given CSS code to Porto >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.
.page-wrapper .porto-gb-fb380b999a9103a733cc7a9874512b98 {
display: none !important;
}
The result should look like this: https://postimg.cc/wRJqzx1y
Regards, P-THEMES.
thanks you
You’re Most Welcome!!
You guys seriously need to do something about the pop up when editing products or coupons. Even when you click “dont show this message again” It still appears.
Since the past 4 updates same ISSUE – PLEASE REMOVE THIS POP UP : You Should Know Now Your site has been optimized. We recommend to uncheck Optimize WPBakery & Shortcodes during page edit.
Don’t show this message again. Go To Speed Optimize Wizard Ignore
Hello, @matod,
Sorry for the inconvenience that you faced with the issue with working on our theme.
But we have already solved this issue in our latest theme updates, please make sure that you are using the very latest version of the theme and plugins on your site.
At that time, the modal doesn’t show for 7 days with cookies.
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi Porto,
Getting a strange error
“Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in F:\xampp\htdocs\empirecl\wp-content\themes\porto\inc\admin\ReduxCore\inc\extensions\customizer\extension_customizer.php on line 420”
Live site is fine but when I made and checked backup with all in one mig i got this error. Any ideas that i do not have to pay for lol.
Thanks Badd.
Hello, @badd,
Please check if your PHP version is compatible with the theme requirements. PHP version 7.4 is the most stable one, please try to set php version as 7.4 and recheck again.
OR
If you are using the old version of the theme or porto functionality plugin then please try update them first and recheck again, you can follow the instructions written in our theme documentation to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/ and you can check the changelog of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
OR
If you are using any Customizer plugin or extension then please disable it and recheck again.
Regards, P-THEMES.
Hi PT, Thank you for the speedy response. Yes it is a PHP issue updating from an old 5.6.3. This error results from PHP 7.4 error in extension_customizer.php with continue: Will try your suggestions.
Great support very much appreciated. See that Buy Porto and you are satisfied!
Hello, @badd,
Sure, take your time and thanks for your appriciation, we always tried to help our customers will every possible way.
Thanks for contacting us. Have a nice day.
Regards, P-THEMES.
