6665 comments found.
Like so many others, the theme is not working correctly for me too. The interface is poorly designed and illogical to use. But in addition to that, no matter how many times I change the font and colors in the header builder, it keeps reverting back to it’s own settings which I don’t want.
Do you have anyone who is from GEN X that can work at your company please?
Hello, wlm2015,
Thank you for reaching out to us. We understand that you are facing an issue with the header on your site. Based on our experience, the issue you are facing could be due to any one of the following reasons:
1. Custom Header: It’s possible that a custom header is being used on your site, and you need to edit it as well. Please navigate to Theme Options > Header Builder > Multiple headers and edit the custom header for the Front page.
2. Child Theme Customization: If you are using a Child Theme on your site with your own customization, please try switching to the Parent Theme and see if the issue persists. If the issue goes away, then it’s likely that your Child Theme Customization Code is causing the issue. In this case, we recommend contacting your developer for further assistance.
3. Third-Party Plugin Confliction: It could be due to any third-party plugin conflict on your site. Please disable all the third-party plugins on your site and check if the issue persists. If the issue goes away, then try activating the third-party plugins one by one to identify the culprit.
4. Cache: Try disabling the Menu cache and static blocks cache via Theme Options > Speed Optimization.
5. Clear Cache: Clear the cache of your browser. If you are using a cache plugin or CDN, clear the cache there as well.
We recommend reading our theme documentation article on “Can’t see changes in the header on the home page” for further assistance. Here’s the link: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
We hope this helps in resolving the issue you are facing. If you have any further questions, please don’t hesitate to reach out to us.
Best regards,
8Themes Team.
Thank you for the response. 1. There is no option called: Theme Options > Header Builder > Multiple headers It simply doesn’t exist… 4. This turned out to be the thing that was causing the errors. Once I toggled off some of the items, the theme started working correctly.
Hopefully you can fix the theme’s bugs and Theme Options UI design in future updates.
Hello, Wlm2015,
Thank you for your response.
1/ Here it is – https://prnt.sc/VNbcF70PPAc1
2/ Thank you for letting us know. Menu cache and static blocks cache work, fine, but they need to activate after doing all changes on site, it improves loading time.
If you have any other questions, contact us via form on this page – https://themeforest.net/user/8theme . You can do this even if your support period has expired.
Kind Regards,
8theme team
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Hello, I have imported the fashion theme demo “https://xstore.8theme.com/elementor/demos/fashion/” but the logo and header for the homepage is still loading that of the main demo. Other pages show the newly designed header and my logo but the homepage doesn’t. It loads it from the demo. I have deleted the default logo image image but it still loads from the default demo. How do I go about that.
Hello, Michaelteye,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
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8theme team
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I bought xstore theme 2 days ago in an offer I want to return this theme and get my money back please help me
Hello, Contactrahulsahu,
We kindly ask that you please review our Refund Policy located at https://themeforest.net/page/customer_refund_policy.
If you would like to submit a refund request, please visit this page– https://themeforest.net/refund_requests/new
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Hello, I am building a mulitsite with sub directory just like this
ooo.com – ooo.com/store1 – ooo.com/store2
I activated my main domain but sub directory is not working Do I need to purchase each all license number of sub-directory?
Hello, Kiwonuhm,
Thank you for contacting us and for using XStore.
In case mentioned sites mean 1 end project you do not need to buy separate licenses.
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular
Please contact us via form on this page – https://themeforest.net/user/8theme , and provide your purchase code.
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8theme team
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This Theme are the best I have ever used, and it’s getting many after all. What I not like then, are that the last update, deleted left cart view without showing the products, it only show a new “button” – “SHOPPING CART”..
Secound, my PayPal Woocommerce stopped working…...and without remaining support time, this are the only opportunity I have to reach out, at something I mean are a update issue , not a “tech.support issus”...even it’s under tech support,. 
You get the point.
Maybe it’s on my side, but as it happened just after the update….I can’t see other connection.
But again – the best theme ever…..will recommend anyone that want a commerce website to choose this theme.
Hello, Oaanesta,
Thank you for using XStore.
Please contact us via form on this page – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi, what happens with the display of products at the bottom of the page?
https://xstore.8theme.com/elementor2/luxury-jewelry/product-category/earrings/?et_per_page=36Hello, Lecoincom,
Thank you for reaching out to us. We have successfully resolved the issue on the demo.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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So now how do I solve this problem on the demo I installed?
Hello, Lecoincom,
Thank you for your response.
Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Excerpt Length (Symbols) > set 86.
It is because the excerpt contains tags, and when a part of the excerpt is taken to show, some unclosed tags cause the problem. You can change the Excerpt Length or replace the demo content with your own.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Does the Xstore theme v9 work without any issues with WordPress 6.2?
Hello, Zoomitnow,
Thank you for contacting us and for using XStore.
You can find information about compatibility between different versions here – https://xstore.8theme.com/update-history/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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This is midleading….. Compatible: WooCommerce 7.5.x, WordPress 6.x, Elementor & Elementor PRO
It implies compatible with Woo 7.5+ when its 7.4.1 – I have issues also with Extra Product Options plugin as per.message abover from other user. ...
https://themeforest.net/user/Alexio454Hi,
After updating to the latest theme version and WooCommerce 7.5.1, i have a problem with plugin Extra product options EPO (https://codecanyon.net/item/woocommerce-extra-product-options/7908619).
When i try to add to cart, i get an error message saying “xxxx is a required field.” even though fields have values. When i change themes or downgrade to WooCommerce 7.41 it works again.
Can you please take a look at WooCommerce 7.51 compatibility with your theme ?
Kind Regards
Hello, Websitedude1985,
Thank you for contacting us and for using XStore.
Here is our changelog – https://xstore.8theme.com/update-history/ Compatibility with the latest WC will be added in the next theme update.
We would recommend you contact us via the form on this page – https://themeforest.net/user/8theme and provide the URL of the product from your site with the problem. Also, provide temporary wp-admin and FTP access, so we can take a closer look at the situation and help you.
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8theme team
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How can I change the “Free shipping over 49$” that appears on the cart side slider?
Thanks
Hello, VictorVitamin,
Thank you for contacting us and for using XStore.
Theme Options > Header builder > Multiple headers > edit custom Header > Cart > Mini-Cart Promo Message > content from Text tab.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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I USE IN MY WEBSITE THIS PLUGIN SHOW IN HEADER LOOK THIS https://kursikantorbandung.com
Hello, Hans_yi,
Thank you for getting in touch with us.
We suggest that you reach out to our team by filling out the form on this page – https://themeforest.net/user/8theme and providing more information about your query/issue. You can do this even if your support period has expired.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hi, I lost my domain a while back and I currently cant move my license to the new domain as I don’t have access. How can I move it?
Hello, Brew25,
Thank you for contacting us and for using XStore.
Please contact us via form on this page https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hello, I got this message while I try to purchase the theme (Unfortunately Credit Card processing is not working at the moment. In the meantime, you can use one of our alternative methods, or you can try again later.) any suggestions?
Hello, Obaidey,
Thank you for your interest in purchasing XStore.
Please open an Envato Customer support Help ticket – http://enva.to/Help Envato Customer support team will be happy to assist you.
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8theme team
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Hello, thank you for your response, I already opened a ticket with the support team waiting for their reply, by the way the store demo not working, there is no live preview. Best regards
Hello, Obaidey,
Thank you for your response.
Could you please provide the URL of the demo page that is not functioning correctly?
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8theme team
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Hello, Obaidey,
Thank you for your response.
We do not see the problem. Please let us know what browser you use, what device, and from which country.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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hello, I’m using Google chrome on Macbook Pro from Iraq and this is the website result I got
snipboard.io/JZMyUP.jpg
Hello, Obaidey,
Thank you for your comprehensive response. We suggest you use a VPN.
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Dear，How about the theme?
Hello, Nwnuyhs,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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How can I attach PDF file to email built with your Email Builder ?
Hello, Samsoniiksvk,
Thank you for getting in touch with us.
We do not have specific settings for this, so it works the same as with the default emails.
In our Email Builder, you can add a button with a custom link to the file.
If you have some PHP skills, you may add WC hook element to the email builder, select one of the actions from it’s list, then write your custom php code that will work as you want for the specific type of email.
Additional customization in files is out of our basic support scope.
If you have any additional questions or concerns, please do not hesitate to reach out to us via contact form – https://themeforest.net/user/8theme
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8theme team
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Hello
I get this warning at the top of the title
Hello, Fatihfetheder,
Thank you for contacting us and for using XStore.
To enable the Classic Widgets Panel, please navigate to Theme Options > General and set the Enable Classic Widgets Panel option to On. Then go to Appearance > Widgets > Header banner > re-select static block or delete widget from this area – https://prnt.sc/nR0XFx_45ije
We kindly request that you submit new questions via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Thank You
Hello, Fatihfetheder,
You’re welcome!
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8theme team
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You’ve mentioned before that you were looking at alternatives to Massive Addons plugin (Wordfence now giving warnings about it being an abandoned plugin).
Specifically, what are you doing about it getting maintained or finding an alternative that’ll NOT include users having to redesign their sites to suit another similar plugin when Massive Addons ceases working, please?
Hello, Valueweb,
We have reviewed your inquiry and are aware of the issue you have raised. We have made every effort to address the problem and have contacted the plugin developer. Unfortunately, we have not received a response. Therefore, it does not make sense to continue relying on WPBackery, given its declining popularity. Our team will focus our efforts on Elementor going forward.
Thank you for bringing this to our attention.
Kind Regards,
8theme team
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Thank you for the information. If this is the pathway that you take your theme down then will you be producing a tool for the thousands of customers that have built their site using WPBakery to easily convert them to Elementor builder?
Hello, Valueweb,
We will consider about it, thank you for your idea.
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8theme team
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is it possible for multiple currency? is the plugin included?
Hello, Nurilariefin,
Thank you for your inquiry.
Unfortunately, the multi-currency feature is not included in our theme. However, there are a number of plugins available that allow for the implementation of this feature.
Please read this WooCommerce article – https://woocommerce.com/document/shop-currency/
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8theme team
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Hi,
After updating to the latest theme version and WooCommerce 7.5.1, i have a problem with plugin Extra product options EPO (https://codecanyon.net/item/woocommerce-extra-product-options/7908619).
When i try to add to cart, i get an error message saying “xxxx is a required field.” even though fields have values. When i change themes or downgrade to WooCommerce 7.41 it works again.
Can you please take a look at WooCommerce 7.51 compatibility with your theme ?
Kind Regards
Hello, Alexio454,
Thank you for getting in touch with us.
Please refer to the following link for our changelog: https://xstore.8theme.com/update-history/. Until compatibility with the latest version of WooCommerce is indicated on the changelog, we kindly ask that you refrain from updating WooCommerce. We will include compatibility with the latest version of WooCommerce in our next theme update.
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
We would recommend you contact us via the form on this page – https://themeforest.net/user/8theme and provide the URL of the product from your site with the problem. Also, provide temporary wp-admin and FTP access, so we can take a closer look at the situation.
Kind Regards,
8theme team
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Hi, I just purchased the theme. I’m going to install it on the staging version of the site that i have to restyle, if I add purchase key on the staging site in order to import a demo, then can i use it on the production site too? Thanks.
Hello, Maxim-74,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Yes, you can activate the theme on both sites in case they are 1 end project. Please read more – https://themeforest.net/licenses/terms/regular
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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I accidently deactivated my theme and now when i activiate it, it is giving me error saying activation number limit occured
Hello, Merchantsvr,
Thank you for getting in touch with us.
You can ativate XStore now.
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