6337 comments found.
Hi
Just purchased the theme, can you confirm how we change the Rooms to for example Accommodation on the Modern Hotel theme.
Thanks
Hello,
You can change it in the WordPress admin area via the Custom Post Type UI plugin. On the front end, you can change the naming by editing the Page Template used for rooms.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
I’ ve an Impreza licence. I’m having a little problem, I’ve never asked for help from you before. But the support has ended. However, I would be very grateful if you could help.
The Problem: When i activate the transparent sticky header, the background of the previous line comes out. However, there must be an existing image in the background.
How can i fix it?
Hello,
This is a complicated question. You should now be able to open a ticket at our Support Portal. Please create one and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I want to make dropdown menu 7 column…how can i make it ….only 6 columns choice in setting..
Hello,
Thanks for your feedback! Please create a feature request on the Support Portal, we’ll consider implementing this feature in one of the next updates.
As an alternative solution for now, I can suggest creating a Reusable Block with the needed number of columns and several menu elements in it and using this reusable block as the main menu item.
so can i make a submenu from 7 columns in css or etc…
dropdown menu ( sbumenu)
Hello,
Please create a Customization ticket on the Support Portal, and our team will gladly assist and guide you.
Dear UpSolution Team,
I hope this letter finds you well. My name is Merab and I am reaching out to you on behalf of Gridgum Marketplace. As a fellow Themeforest affiliate, we understand the importance of driving traffic and sales to your templates. That’s why we wanted to extend an offer to you to showcase your templates on our marketplace. For just $25 yearly per template, we can insert them in our marketplace as an affiliate link. This means that when a customer clicks “buy now” on your template, they will be redirected to your Themeforest page to complete the purchase. Not only is this a great way to increase exposure for your templates, but it can also help with SEO as backlinks to your Themeforest page can improve your search engine rankings. At Gridgum Marketplace, we pride ourselves on offering the cheapest prices on the entire web, making it a great option for customers looking for affordable templates. We believe that our offer to showcase your templates on our marketplace can help you reach a wider audience and drive more sales. We also want to assure you that if you decide to list your template on our marketplace, we will handle all of the SEO descriptions and ads for you. This means that you can focus on creating great templates, while we take care of the marketing and promotion. All templates content will be hosted on our Gridgum.com website, which receives high traffic and has a strong reputation in the template marketplace community. By listing your template on our marketplace, you can benefit from our large customer base and extensive marketing efforts. For a demonstration of how the “buy now” button works on our marketplace, please visit our website and check out one of our listed templates. When you click the “buy now” button, you will be redirected to the template’s page on Themeforest, where you can complete the purchase. See here: https://gridgum.com/themes/druco/ If you are interested in this offer, please let us know and we can provide more details on how to get started. We look forward to the opportunity to work with you and help promote your templates. Thank you for your time and consideration.
Best regards, Merab Vacheishvili (Mecona)
Unfortunately, I do not receive any mail for the Test Drive. I try different mail addresses, but none of them seems to work. If I try to register the same address again, it#s already registred.
Hello,
I just tested it with Gmail and it worked correctly on my end. Please give it another try.
Guys, I love your theme and have been using it for many years, but there is one thing that puzzles me. When I create a grid with Posts, and set the «open popup on click» option, everything works fine, but on smartphones and devices with a narrow screen, it looks monstrous — the content popup becomes extremely narrow, and it is inconvenient to use. Is there really no standard setting («out of the box») to indicate that «when the window width is less than XXX pixels, open the post as a regular link, and not „pop up“».
Hello,
You can go to Theme Options > Site Layout > Animation Disable Width and adjust it. For the screen sizes below this value, clicking on the item will open the post directly, instead of opening it in a popup.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello, Do you intend to support EDD (Easy Digital Download) for digital product sales (key, serial, software) website?
Woocommerce contains too many unnecessary details for such a site, and is slower.
Hello,
We haven’t yet tested this plugin, so it’s not on the list of supported ones, and, unfortunately, I can’t say if it’s working smoothly or not with Impreza. You can start a free Test Drive and check how it works.
Hello, There are no EDD listing options in the product edit area on the homepage, so “No EDD Support…”
hi when will the Advanced Custom Fields PRO update be available?
Hello,
It takes some time for the new version to be properly tested for possible issues and compatibility. The stable version will be available for updating within a few days.
My website doesnt work on mobile..please check….https://soulgarden.com.tr/
i can’t click other pages on mobile…
Hello,
I just checked your site, and it seems to be working correctly on my end. I assume you managed to resolve the issue.
If you still need assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
I can’t switch to another place on the main page…. when I click the link I click or the button I choose from the menu, it stays on the homepage, don’t you? Can you try from your mobile phone?
(my product is original licensed)
Check the Theme Options > Pages Layout > Pages > Page Template. It seems that the wrong template with static content is specified and applied to all pages.
nothing has changed…please help
Can you check on your mobile phone?
Please check if the Maintenance Mode is turned off at Theme Options > General.
I cannot get social links to work. I put the full URL in the place and it shows the instagram colors in a circle, but not the instagram logo.
Hello,
Check if the relevant icons library (Font Awesome Brands) is set to Default position at Theme Options > Icons. Also, if you’re using the optimization at Theme Options > Advanced > Optimize JS and CSS, you can press the Auto Optimize button to check if all needed styles are loading.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you
That’s it – THANKS! 
Hi is there an option to set on mobile menue an individual background color, i dont see an option thx
Hello,
The mobile menu is currently designed to share the background color of the Header section it is added to. We plan to improve it in the future, but for now, you can only change this color separately with custom CSS.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
ok, i see, thx, because the header is transparent and therfore not readable
Hello,
This is a Carousel element with the custom Grid Layout.
If you need help setting up one, you can create a ticket on the Support Portal, and our team will gladly assist and guide you.
How can make button and message sentences on slider…with grid layout ?
The easiest way would be to copy this entire demo section to your site. You can enable copying at the side panel on the right, copy and paste it to your page via the “Paste Row/Section.” It will also copy the Grid Layout so that you can adjust it to your site needs.
Wait.. you’re telling me there is no VIDEO BACKGROUND FOR MOBILE available and the excuse is that it create mobile performance issues? Please advise.. I been using one theme from envato for a decade and i wanted to upgrade to this one…even though my old theme support this just fine
Hello,
Background video behavior depends on its settings, source, and browser policies. Please check the relevant FAQ article.
You can check how it works in your case by starting a Test Drive for free.
The LinkedIn and Instagram icons are not showing up on my site. The email, Facebook and Twitter are all fine. Any thoughts about this?
Hello,
Check if the relevant icons library (Font Awesome Brands) is set to Default position at Theme Options > Icons. Also, if you’re using the optimization at Theme Options > Advanced > Optimize JS and CSS, you can press the Auto Optimize button to check if all needed styles are loading.
If it doesn’t help, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Thank you. The Auto Optimize button did it!
Hi there. I just purchased your theme and tried to instal the demo (medical) but it doesn’t look like anything that demo shows. Can you please check at your end if everything is working properly or maybe tell me if I need to do something else than just following the import demo process? Thanks.
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Hello does theme and editor works with imagify?
Hello,
This plugin is not on the list of supported ones, so, unfortunately, I can’t tell if it works smoothly or not with our theme. You can give it a try.
If you’ll need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
the cookie notice does not show any text on chrome, it only shows the button, and I have this issue for a very long time now. do you know what is causing this?
Hello,
It might be an issue with the text color (white text over white background). Check the styling assigned to text at Theme Options > Colors and custom CSS if you use any.
If it won’t help, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi
For the posts, how can I use the gutenberg editor instead of the classic editor?
Hello,
Check the Theme Options > Advanced and activate the “Gutenberg (block editor)” switch.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hi,
The Up-solution core plug-in is conflicting with gravity forms.
You can see all the console errors on this page: https://shireshuttlebus.com.au/tours/
As soon as the up-solution core plug-in is disabled the gravity form errors go away.
I’d appreciate it if you can you please take a look. ( Pls don’t ask me to open a support ticket – I’ve purchased the theme 34 times and the support has ran out. I don’t want to purchase it again now to get support on something that isn’t my fault )
Thanks in advance,
Hello,
I created a ticket on your behalf https://help.us-themes.com/impreza/tickets/59061/. You should now be able to reply to it for 14 days.
This case needs more data to investigate its reason, please provide your WP admin credentials via private reply inside the ticket, so our support team could investigate. Thanks in advance!
Hi team, Can you please fix the demos? They are not working and showing “Error establishing a database connection” My client bought the license and now want to see testimonial modules available in different demos. Can you please fix this asap?
Hello,
It should be working correctly now, please check.
