6332 comments found.
Guys, I love your theme and have been using it for many years, but there is one thing that puzzles me. When I create a grid with Posts, and set the «open popup on click» option, everything works fine, but on smartphones and devices with a narrow screen, it looks monstrous — the content popup becomes extremely narrow, and it is inconvenient to use. Is there really no standard setting («out of the box») to indicate that «when the window width is less than XXX pixels, open the post as a regular link, and not „pop up“».
Hello,
You can go to Theme Options > Site Layout > Animation Disable Width and adjust it. For the screen sizes below this value, clicking on the item will open the post directly, instead of opening it in a popup.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello, Do you intend to support EDD (Easy Digital Download) for digital product sales (key, serial, software) website?
Woocommerce contains too many unnecessary details for such a site, and is slower.
Hello,
We haven’t yet tested this plugin, so it’s not on the list of supported ones, and, unfortunately, I can’t say if it’s working smoothly or not with Impreza. You can start a free Test Drive and check how it works.
Hello, There are no EDD listing options in the product edit area on the homepage, so “No EDD Support…”
hi when will the Advanced Custom Fields PRO update be available?
Hello,
It takes some time for the new version to be properly tested for possible issues and compatibility. The stable version will be available for updating within a few days.
My website doesnt work on mobile..please check….https://soulgarden.com.tr/
i can’t click other pages on mobile…
Hello,
I just checked your site, and it seems to be working correctly on my end. I assume you managed to resolve the issue.
If you still need assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
I can’t switch to another place on the main page…. when I click the link I click or the button I choose from the menu, it stays on the homepage, don’t you? Can you try from your mobile phone?
(my product is original licensed)
Check the Theme Options > Pages Layout > Pages > Page Template. It seems that the wrong template with static content is specified and applied to all pages.
nothing has changed…please help
Can you check on your mobile phone?
Please check if the Maintenance Mode is turned off at Theme Options > General.
I cannot get social links to work. I put the full URL in the place and it shows the instagram colors in a circle, but not the instagram logo.
Hello,
Check if the relevant icons library (Font Awesome Brands) is set to Default position at Theme Options > Icons. Also, if you’re using the optimization at Theme Options > Advanced > Optimize JS and CSS, you can press the Auto Optimize button to check if all needed styles are loading.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you
That’s it – THANKS! 
Hi is there an option to set on mobile menue an individual background color, i dont see an option thx
Hello,
The mobile menu is currently designed to share the background color of the Header section it is added to. We plan to improve it in the future, but for now, you can only change this color separately with custom CSS.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
ok, i see, thx, because the header is transparent and therfore not readable
Hello,
This is a Carousel element with the custom Grid Layout.
If you need help setting up one, you can create a ticket on the Support Portal, and our team will gladly assist and guide you.
How can make button and message sentences on slider…with grid layout ?
The easiest way would be to copy this entire demo section to your site. You can enable copying at the side panel on the right, copy and paste it to your page via the “Paste Row/Section.” It will also copy the Grid Layout so that you can adjust it to your site needs.
Wait.. you’re telling me there is no VIDEO BACKGROUND FOR MOBILE available and the excuse is that it create mobile performance issues? Please advise.. I been using one theme from envato for a decade and i wanted to upgrade to this one…even though my old theme support this just fine
Hello,
Background video behavior depends on its settings, source, and browser policies. Please check the relevant FAQ article.
You can check how it works in your case by starting a Test Drive for free.
The LinkedIn and Instagram icons are not showing up on my site. The email, Facebook and Twitter are all fine. Any thoughts about this?
Hello,
Check if the relevant icons library (Font Awesome Brands) is set to Default position at Theme Options > Icons. Also, if you’re using the optimization at Theme Options > Advanced > Optimize JS and CSS, you can press the Auto Optimize button to check if all needed styles are loading.
If it doesn’t help, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Thank you. The Auto Optimize button did it!
Hi there. I just purchased your theme and tried to instal the demo (medical) but it doesn’t look like anything that demo shows. Can you please check at your end if everything is working properly or maybe tell me if I need to do something else than just following the import demo process? Thanks.
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Hello does theme and editor works with imagify?
Hello,
This plugin is not on the list of supported ones, so, unfortunately, I can’t tell if it works smoothly or not with our theme. You can give it a try.
If you’ll need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
the cookie notice does not show any text on chrome, it only shows the button, and I have this issue for a very long time now. do you know what is causing this?
Hello,
It might be an issue with the text color (white text over white background). Check the styling assigned to text at Theme Options > Colors and custom CSS if you use any.
If it won’t help, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi
For the posts, how can I use the gutenberg editor instead of the classic editor?
Hello,
Check the Theme Options > Advanced and activate the “Gutenberg (block editor)” switch.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hi,
The Up-solution core plug-in is conflicting with gravity forms.
You can see all the console errors on this page: https://shireshuttlebus.com.au/tours/
As soon as the up-solution core plug-in is disabled the gravity form errors go away.
I’d appreciate it if you can you please take a look. ( Pls don’t ask me to open a support ticket – I’ve purchased the theme 34 times and the support has ran out. I don’t want to purchase it again now to get support on something that isn’t my fault )
Thanks in advance,
Hello,
I created a ticket on your behalf https://help.us-themes.com/impreza/tickets/59061/. You should now be able to reply to it for 14 days.
This case needs more data to investigate its reason, please provide your WP admin credentials via private reply inside the ticket, so our support team could investigate. Thanks in advance!
Hi team, Can you please fix the demos? They are not working and showing “Error establishing a database connection” My client bought the license and now want to see testimonial modules available in different demos. Can you please fix this asap?
Hello,
It should be working correctly now, please check.
Live preview of theme on themeforest gives Error establishing a database connection
Hello,
I couldn’t replicate the issue. Please specify if it could have been a temporary connection issue or if you can still replicate it.
Hi there. What custom class should I use to activate smooth scroll on hyperlinks in one page website? Can’t figure it out. Smooth scroll only works on the menu items. [Web Developer demo content imported]
Hello,
Adding the class=”smooth-scroll” should resolve the issue. If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
individual posts pages seem to be making multiple admin-ajax requests per load. These are posts with layouts designed in the content templates area.. could this be the reason for all the ajax calls?
there is caching on the site but each page load is making quite a few ajax calls
Hello,
This is a complicated question, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I have a pre-sales question. Is there a way to add product comparison functionality, where customers can select products to compare? Specifically, I’d like to add this functionality to archive / category pages that show all products in a category. If the theme doesn’t have this functionality, can you recommend a third-party plugin that would work well with Impreza? See screenshot for an example.
Hello,
Impreza doesn’t provide the feature of comparing products, and we didn’t test any third-party plugins with this functionality. Thus, unfortunately, I can’t recommend anything specific.
If you know any third-party plugin that might fit your use case, you can Test Drive Impreza for free and check how it works.
Hi, is it possible to have a different header for certain page? I see just that i can do so for or pages or aritcles or portfolio, but i have one page that needs a different header. THX
Hello,
When you edit a page or any other post, there’s a “Page Layout” box, which you can use to specify a header specific for this exact page/post.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
