26721 comments found.
Hi, it’s possible to have 2 levels in the fullscreen menu ?
Hi there,
Thanks for writing in! Yes you can have 2nd level menus within the fullscreen menu.
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I can’t change the order of my portfolio items using the “order” section. It just orders the items through the publish date. Is there any way to change it so as to use the order numbers?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi there,
We do see that you are in contact with our support team on your ticker #220176 so please continue the conversation with them so they can help you.
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We have a problem after last update. We have have never had an issue with this theme until now.
We are using this theme:
https://demo.qodeinteractive.com/bridge96/ (please view this and compare to our site)All of sudden after last update (29.5), our website is off margin. The logo isn’t appearing and the settings are screwed up. The website is supper skinny (not full width).
I made sure that Bridge Core is update and active. I’ve checked settings. I even restored a backup from 6 months ago, it did the same thing.
How do I have you check. Do I really need to buy support?
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
The latest version is 29.5 and Bridge Core is 3.0.5 once you have updated the theme do always just in case navigate to Qode Options and hit Save, so your options ca. be generated after the update.
We hope this helped.
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Yes, I thought I had said that in my original note. We updated to 29.5, then updated Bridge Core (3.0.8) then saved Qode Options to no help. Even restored a backup and repeated the process. It is still screwed up. Please advise if you will help or do I have to purchase support. Thanks.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end, since it is a bit hard to tell from here.
Thanks.
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Hello. On your demos I can see that product photos can not be zoomed in. When I try to zoom photo on the mobile device, the center of the photo stayed fixed and started falling out of the screen. Is there any way to fix this as I can see it on every demo that you have. Thanks!
Hi there,
We do have an option to Enable the Default WooCoomerce Product Gallery Features in Qode Options -> WooCommerce however please explain this a bit more as on our demos Lightbox is opened once you click on the product images, you can also share your website Url or one of our demos.
Thanks
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My website: browseyeslips.com Go to any product photo (use your phone not desktop). Click on any photo in the product gallery, once you open it please try to zoom the photo (with fingers on the screen)- photo is going out of the screen.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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I’m using the Bridge313 Tobacco theme and want to use WP Bakery as the builder (not Elementor) – I’ve selected all page / post option w/in the Role manager – but the only option for editing the home pg is with Elementor – is there a way to turn off Elementor and make WP Bakery the default builder tool?
Hi there,
Thanks for writing in! The Tobacco demo is an Elementor demo so once you import the demo content it will come with Elementor pages. You could always use WPBakery but you will need to build your own content with it, or perhaps import a WPBakery demo that is similar to this one.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi there, a quick question: I’m currently running Bridge 29.5 (latest version) on WP 6.1.1 – is it safe to update to WP 6.2?
Thanks in advance!
Hi there,
Thanks for writing in! Yes it is safe to use the latest WordPress version!
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How do I show header widgets on mobile with the menu dropdown?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, is it possible to get a refund if I don’t like the theme?
Please! >>> Don’t link to me the article https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- like you do in the other comments, because in this article there is no answer to the question I wrote above
Hi there,
Refunds are handled through Envato and best practice would be that you first turn to our support team so they can investigate and perhaps help you with the theme. So please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello. Is there a possibility to hide the categories that appear at the top of the portfolio page? I don’t want to put categories and I can’t hide the ALL option in categories. Thanks.
Hi there,
Could you please provide us with your website URL to that page. If you do not wish to use category filter within our portfolio list you can simple disable that feature of course.
But in order to be sure what you wish to achieve please provide us with your website URL.
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Is this possible to display Login & Register buttons on header?
Hi there,
When it comes to theme’s Qode Membership plugin, please note that this plugin extends functionality of Qode LMS or Qode Listing and it cannot be used separately from these plugins.
If you use the listing and membership plugin you can always add youR Login widget from Appearance > WIDGETS > Header widget area.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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I want to use theme for E-Commerce purpose. I want login and register links on header. Is it possible without using membership plugin?
Hi there,
Thanks for writing in! The theme is WooCommerce compatible and you can use it for your shop functionality, The membership plugins allow you to have a cart and user login, but you do not have to use it. You can simply add a direct link to my-account page which is there by default.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi there,
I use this theme for woocommerce:https://bridge373.qodeinteractive.com/?_ga=2.44169895.227335448.1678019813-660175364.1678019813
There’s some questions: 1. The “add to cart” button is too close to the number on mobile device, how can I fix it? 2. How can I edit checkout page? Can’t find in WooCommerce -> Settings -> Checkout -> Checkout Options -> Cart Page. My page don’t have this option. 3. I’m using Chinese version, but some words in Chinese some still in English in checkout page, how can I fix it?
Thanks for your time, here’s the website: https://youpink.com.tw/
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I update from 18.1 to the latest version without crashing everything
Hi there,
Thanks for writing in! As you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
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Thank you very much for the assistance 
Hi there,
Glad we could help!
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Hey everyone, Are there any known issues with updates to the theme and title tags not working? My h1-h6 tags are all behaving strangely.
I even tried to create a test blog post, with different h1 – h5 tags on there and they’re all coming out different than what they’re supposed to look like from what I set on the Qode Options.
Thank you!
Oh, and the issues only take place in blog posts. Title tags work normally when used on pages, but not on blog posts.
This wasn’t happening before.
Thank you!
Hi there,
Thanks for writing in!
This cannot be achieved through Theme Options. To make these changes it is necessary to modify blog_single-loop.php template located on this path: wp-content\themes\bridge\templates\blog_single-loop.php
and change the h2 to h1. This is necessary to do for every post type ( standard, audio, video, gallery… ).
Other option is to enable Qode Title on posts and set “Text Size” to “Large”, this way h1 tag will be used for the title in title area.
We hope this helped and if you need any further assistance, feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.
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Hello,
I created a Single Product template with Elementor Pro by setting the display condition on products however when I display a WooCommerce product, the template is not displayed, it is the product from your theme that is displayed : https://wood-art-resin.com/produit/produit-type/. Why is this?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi, ticket opened : https://helpcenter.qodeinteractive.com/hc/en-us/requests/219685. Please check. Thanks !
Hi there,
We do see that your request is responded so please continue the conversation with our support team for any further assistance.
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I am sooo angry with this theme designer. I am trying to open a support ticket, it says I am registered with an old theme, i try to deregsiter the theme, impossible. There is no button to add a new theme to my support profil. Therefore I cannot even create a support ticket ! Its insane. Just spent 1 hour trying everything on their support site and i gave up !
Such a basic process is not managed with their support site and its so locked up, its impossible to create a simple ticket if you had a previous theme registered.
Anyone can help ?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, my Bridge theme is v.18.1. It is incompatible with the latest Woo Commerce version. When I try to upgrade the theme it breaks the site. Can I just replace the old Woo Commerce files with the newest files?
Thank you!
Hi there,
Thanks for writing in!
As you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the detailed instructions!
Hi there,
Glad we could help and you should always know that you can submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Can I use your Bridge Theme with Elementor upgraded to Elementor Pro or will this cause issues?
Thanks!
Hi there,
Thanks for writing in! Our theme comes with Elementor regular version and it is not Elementor Pro supported.
Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks – but can Elementor Pro be purchased and used with your Bridge theme? (i understand the pro version is NOT supplied with the theme)
as in I upgrade to PRO.
.
Hi there,
Demos made with Elementor are using free Elementor version and it is not necessary to use Elementor Pro as all of the features displayed in the demos can be achieved with theme options and free Elementor version.
The Elementor Pro widgets are compatible. You could get access to Elementor Pro widgets for sure using the Pro version of the plugin, it is just a matter of the custom header and footer feature that you will need to make some minor adjustments and you can get help from our support team with that. Otherwise than that you should know that our theme does have a variety of options that you can use to build your website.
Thanks for understanding and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great answer – thankyou!
Hi there,
Glad to help we are here if you have any additional questions.
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Hi where can I edit single product page? Under Qode Woocommerce section I missing option for editing single page add to cart button as well as qty (colour and font).
Hi there,
The single page is already predefined template and you can access the templates within Qode Options > WooCommerce > Single Product
Also if you need assistance with this please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello, I want to change the size of the H2 titles only on the articles, but when I modify on CSS, it does’nt work, could you help me ? Thanks
Hi there,
Thanks for writing in! This cannot be achieved through Theme Options. To make these changes it is necessary to modify blog_single-loop.php template located on this path: wp-content\themes\bridge\templates\blog_single-loop.php
and change the h2 to h1. This is necessary to do for every post type ( standard, audio, video, gallery… ).
Other option is to enable Qode Title on posts and set “Text Size” to “Large”, this way h1 tag will be used for the title in title area.
We hope this helped and if you need any further assistance, feel free to submit a ticket on our Help Center.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
