39372 comments found.
When searching for my site on google, the author name is displayed in the search result, and when you click on it you get redirected to the author (wordpress profile) page. Why is the author name visibile in the result, can this be hidden?
Hello @Moofrad
This can be disabled using the Rich snippets option which you can find inside Avada > Global Options > Advance > Features Tab, if you need further assistance with this, please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
How to remove date schema from all pages?
Hello @mahlx_com
Please go to Avada > Global Options > Advanced > Features Tab and disable the rich snippets from there, if you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
hi does your theme works with Terawallet plugin and the Dokan for multi vendors ?
Hello @youss717
We have not officially tested both the plugin(s) with Avada so can not provide you with a response regarding that, we suggest you get in touch with the plugin(s) author about their compatibility with Avada.
Thanks
-Ammar
I am asking here as I can’t use the Support site because none of my purchase codes are accepted. I’ve bought lots of your licences so its frustrating. Anyway my question is simple. I have created 3 columns. Each column has a heading, a photo and a button. How can I ensure that each photo is cropped to the same size? My client keeps changing the photos (which is fine) but the photos look different size/dimension each time. I want each column to look the same height and photos to look same size.
Hi,
This should be possible with a bit of CSS which our team can provide or just by added the images as background in a nested column inside each parent Column and add some padding to the nested column to control how much of the BG image shows/gets cropped.
If you still see issues, we’d like to take a look at your content/columns for this – for this you can reach us via the form on this page directly and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, when i change the Tabs Border Color in Avada Builder Elements, it doesn’t take effect, i test on different brownser, i don’t have cahe enable
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I’m getting an error when logging into the admin panel. Can you help me.
Fatal error: Uncaught Error: Class ‘PLL_Lingotek’ not found in /home/turcarka/public_html/wp-content/plugins/polylang/modules/lingotek/load.php:13 Stack trace: #0 /home/turcarka/public_html/wp-content/plugins/polylang/include/class-polylang.php(247): require_once() #1 /home/turcarka/public_html/wp-includes/class-wp-hook.php(307): Polylang->init(’’) #2 /home/turcarka/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /home/turcarka/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #4 /home/turcarka/public_html/wp-settings.php(461): do_action(‘plugins_loaded’) #5 /home/turcarka/public_html/wp-config.php(98): require_once(’/home/turcarka/...’) #6 /home/turcarka/public_html/wp-load.php(50): require_once(’/home/turcarka/...’) #7 /home/turcarka/public_html/wp-admin/admin.php(34): require_once(’/home/turcarka/...’) #8 /home/turcarka/public_html/wp-admin/index.php(10): require_once(’/home/turcarka/...’) #9 {main} thrown in /home/turcarka/public_html/wp-content/plugins/polylang/modules/lingotek/load.php on line 13
Notice: is_embed fonksiyonu hatalı çağırıldı. Koşula bağlı sorgu etiketleri sorgu çalışmadan önce çalışmazlar. Öncesinde her zaman yanlış değeri döndürürler. Daha fazla bilgi için lütfen WordPress hata ayıklama adresine bakın. (Bu mesaj 3.1.0 sürümünde eklendi.) in /home/turcarka/public_html/wp-includes/functions.php on line 5833
Notice: is_search fonksiyonu hatalı çağırıldı. Koşula bağlı sorgu etiketleri sorgu çalışmadan önce çalışmazlar. Öncesinde her zaman yanlış değeri döndürürler. Daha fazla bilgi için lütfen WordPress hata ayıklama adresine bakın. (Bu mesaj 3.1.0 sürümünde eklendi.) in /home/turcarka/public_html/wp-includes/functions.php on line 5833
Hi,
This error seems to be related to the Polylang plugin. If you do not have access to the dashboard at all, you can rename that plugin folder and see if the dashboard becomes accessible.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
i have two licenses, one is not updating to register it may have something to do with moving site. Is there a solution?
Hi,
Are you seeing a particular error/issue when you saying its ‘not updating to register’?
For purchase code management, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this and see where the purchase code is registered or hit the unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Thanks, works
You are most welcome 
Hello,
I just want to say that some of your prebuilt websites, such as “Driving School” and Avada Mechanic” are bugged when going to edit them, and even viewing them. There is no problem on my end when Importing them and all their stuff. All of it shows up, media and everything. But when trying to view the site there are no images showing. The only way I can see the site with the images is by going in to your “Live Builder”, which I don’t use. I don’t use frontend builders never have… But it doesn’t matter because even when in your “live builder” it still doesn’t show anything when you make any changes to the site when viewed…
And I know it’s nothing on my end and I also tested it on some of your older prebuilt sites like the “Yoga” site and the “Bakery” site… everything works just fine there and I can up load the prebuilt template and view it just fine with all images. The others I can’t, “Driving School” and Avada Mechanic”.
Hi,
That definitely doesn’t sound normal and something must be off on the installation to cause this.
As this is not a support platform, please reach us via the form on this page below and explain your issue and we’ll investigate this further for you: http://bit.ly/2NJoU51
Thank you. – Abbas
Ok thank you, I put in the form on the page my problem and look forward to hearing back from you. Yeah never had this kind of problem with you temps before, don’t know why now. But also never used those two either, “Driving School” and Avada Mechanic”.
Thank you for your time.
Hello @Alex712
We will get back to you very soon
Thanks
-Ammar
Hi,
I am a freelancer and creating a website for my client who purchased your theme Avada. But this theme giving issue with RankMath and Yoast SEO plugin, and the error is they giving wrong information of total word count.
I spoke with RankMath and Yoast SEO Team and they said that it is a very common problem raise by Avada Theme users.
Is it true ?
Hi,
We have support for the Rank Math / Yoast content analysis but if you’re referring to their Content AI analysis for Rank Math, that is not yet support. It is on our to-do list though for a future update but we do not have a time frame for when it’ll be added.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance with your Avada project, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How can I disable the hover effect in the content boxes. It shouldn’t change color, just stay that way when I mouse over it.
Hi,
You can add a hover effect in the parent Column’s settings for this. The Column has also has a link URL feature if you need to link the content boxes somewhere as a whole. That’ll take away all hover/click events on inner elements like the content box there.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello am willing to buy the theme, but first need to know if I can achieve my target website! is that am willing to create a simple website for buy/sell products. people will create their profile and post their selling items.
Hi
Avada can be used to create a site where you can sell products. However to allow users to create a profile and allow users to sell products, you will need an additional plugin or custom code
Thank you, Shaminder
After buying the theme, will you help me find the appropriate plugin for this
Hi,
Yes please, send us a ticket and our team can suggest you a few plugins for that. We haven’t officially tested all plugins but you can try a few and see which one works best for you.
Thank you. – Abbas
Thank you for the great theme!
I found my answer in the comments.
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, Version 7.10 has lots of bugs, i.e font files missing in admin for iconmoon, had to create a folder to put it correctly to work, things missing such as hover options, and other bugs which i cant for the life of me think of, this is not the avada standard im used to. Just as well i kept a copy of 7.9 i will be rolling back.
Hello @jynxy
There is no issue with the icomoon files missing, hover options are not missing, we suggest you to please read our changelog as there is a UI change for hover feature, there are no bugs in 7.10 release so please double check that your update was properly done, if you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
So, I have tried to use CONTACT PLUGIN in this theme. It will not send an email to the email I have entered. I do not want to use the theme integrated email system. Why is the CONTACT plugin not working? I have searched the FAQ section on your support site and I can’t find any info on it. Can you please help me. I have written in the FAQ section and not received any help yet. Thanks.
Hello @kmg777
This could be an issue either with the plugin settings or your server mailer function, however it will not be possible to provide a precise response without taking a look at your site, we suggest you to please open a support ticket with our team and we will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Ticket submitted again.
Thanks for letting us know.
We’ll respond to your ticket as soon as possible.
Thank you for your patience. – Abbas
Trying to figure out the ACF Pro links and to use them with the content box. I can get the box to display the link, but it doesn’t return a clickable link. Any assistance would be fantastic.
Hi,
To leverage the power of ACF Pro with Avada, please see our guide here:
https://avada.com/documentation/how-to-use-acf-pro-with-avada/As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I appreciate the reply.
I also three licenses and don’t believe i have submitted a support request, as this last one we purchased we are just working this site now. Can a request be made for this and my support be covered ?
Hi,
Since this query requires taking a look at your setup and then guiding you about particular functionality with Avada + ACF, its not something we can address here as this area is meant for pre sale queries/generalities..
Please reach us via the form on this page and explain your issue/query and we will assist further: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello Avada team, please I want to use the front end editor to edit my website but I can’t find that option. I went through your documentation and it’s say I can use “edit live” option but I can find it on my dashboard. Help please.
Hello @Ektiva
You have a valid support and should be able to open a support ticket with our team already, please do that and provide your site details so assistance can be provided in details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I read a tutorial on how to unregister a purchase code but the website that was registered has been deleted. now I want to reinstall it on another website, how do I want to use the code. Where can I find it
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
To find your purchase code to register on the new installation/domain:
a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads
b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://tinyurl.com/yegnoscv
c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install.
Thank you. – Abbas
Hi,
I just want to ask, is there a way to use the my code on two stagin site?
I have purchased a code for developing a site for my customer. Then I find out I can only use the code on one stagin site.
My situation is I’m working remotely with my customer, and we’re in defferent country. I have to deploy a staing site near my customer’s location for them to preview so that we can discus the designs and contents easier. But because the staing site is hosted afar from where I live, it’s quite slow for me develop on it, thus I need a local staging site.
Then when I set up my local site and register my code. It shows me my code is used on another staging site.
Is there any way to work around this limitation? If not posible, is it ok for me to unregister my code in one staging site then register it in the other staging site back and forth multiple times?
Hi,
I’m afraid a purchase code can be registered only on a single Staging site at a time (in addition to being used on one live/production installation).
I’d advise against register/deregistering multiple times as that’ll get the purchase code flagged.
If you do need to run Avada on multiple staging/development installs, you could purchase an additional license that you can the re-use on a future project.
Avada is a one time purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on second website than an additional license is required.
For more info on licensing, please see our post: https://avada.com/documentation/avada-license-information/
Thank you. – Abbas
I have 4 Purchase code but want to know which purchase code register to which domain.
I want a list of purchase code with following domains. Can you help me..?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
How can I roll back to the previous Avada version? The update 7.10 conflicts with other plugins and causes a fatal error.
Hi
You would need to check with your host if they have a backup and request them to revert. It. You can also reach out to our support and they can check the issue for your
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
