39372 comments found.
what is the logo size of avada classis theme
Hello @irohithg
The size is 280×66 for the Classic Avada Prebuilt website, if you need any further assistance with this please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Will it include the mentioned paid plugins with the installation zip?
Hello @cryptoAssetRating
Yes, the zip files of the bundled plugin(s) are included in the complete download and can also be downloaded from our company site once you have a valid license.
Thanks
-Ammar
When using the attach options in the Form section, would this make the website or server vulnerable to being hacked or with a malware virus?
Hello Mel67
Any site can get infected with malware if proper preparation is not done to safeguard so, you can read our article regarding this here => https://bit.ly/43IgXnS
Also, you can always disable certain files from being uploaded to your WordPress, if you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
My wordpress instance is crashed and I want to use my purchased license on a complete new instance. Could you please un-register my license from old domain. Domain is 44.210.255.192
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
In Avada Spa demo, there’s text under the menu items (menu descriptions) but I do not see how to edit them to change the text. I found in a previous comment but your link to the screenshot showing the answer no longer works. I just need to edit the text under the main spa menu items from the demo.
Hi,
You can edit the description/label for that when editing your menu – like so:
https://share.getcloudapp.com/04u2bWnX
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I discovered a problem on the theme classic shop page. If there is only one photo on the single product page, it looks very nice and organized.
Example: https://prnt.sc/cxQu3PI8llnB
If we upload more than one photo, the photos stay left aligned.
Example: https://prnt.sc/MYjS67QgJX6h
I tried a lot but I couldn’t solve the problem, can you please tell me how to fix it. I can’t send a ticket, please write here..
Hello @Aj
This could be a setup specific issue as there is no issue assigning multiple product images to the product, in order to further assist you with this issue we will be needing your complete site details, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello,i noticed that in your country-butcher demo the social media row isn’t visible. I can confirm that the same thing happens when importing the specific prebuilt website . The only thing showing is “FOLLOW US:” . I’ve tried adding url for every social ,but nothing works.
Hello @inifn1ty
I have checked the prebuilt website and I can see the social icons just fine and good there without any issues, please make sure that you do not have any browser extension such as AD Blocker that might be blocking those icons.
If you need further assistance with this, please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Yes you were right, it is an ad block issue. Is there a workaround for web browsers with ad block?
Hello @inifin1ty
This is a browser extension specific issue so I am not entirely sure about that I am afraid.
Thanks
-Ammar
I’m facing issue with contact form 7 with avada theme. On form load I see a box beneath form. See screenshot: https://prnt.sc/_w-E-uWxjR8_ And during submission I do not see wordpress loader. But these two issues are not showing in my localhost. Any hints how can I fix it in live? Thanks!
Hello @ashique12009
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
does it supports Wordpress 6.2? Can I safely update?
Hi
Yes, Avada is fully compatible with WordPress 6.2. Please do ensure you’re on the latest Avada 7.10.1 version though.
Thank you. – Abbas
The latest update for Avada Builder has an issue with Mappress. I have reached out to their author. It works with other themes as there is another website similar to ours that uses it too. It works fine on there. So I hope this issue gets resolved asap with another update with Avada or a patch.
Hi,
We haven’t officially tested that plugin with Avada – so chances are it might not be compatible with Avada. As you can imagine it’s not possible for us to ensure compatibility with every 3rd party plugin out there.
As this area is not a support platform and is meant for pre-sale queries/generalities, for this please create a support ticket with our team on the below page and we can check this for you and get back to you:
Click Here To Get Avada Support
Thank you. – Abbas
Thanks for replying. It has worked with mappress all this time and now whatever changes were just recently made, it has caused an issue.
Hi,
Compatibility between any two pieces of software can change after an update so likely something changed in Avada/WP/mappress during an update.
Please reach us via a ticket link above so our team can take a look at this for you.
Thank you. – Abbas
There are also other issues with the latest Avada theme. When you go into the dashboard it’s just a row of text down the left side. Only after refreshing the screen, will it come back. I have a new computer also so it’s no that. Like I said, I have used Avada for several years now.
It is definitely the Avada theme that is not compatible suddenly now. Lots of issues going on besides this one too. I just tried it in another wordpress theme and it works fine.
Hi there
No single theme can guarantee 100% compatibility with every single 3rd party plugin available on the market. It simply is not possible.
Now saying that the comments section is also not geared up for support. I suggest you submit a support ticket (you have active support), and we can assist you. If there is an issue with the 3rd party plugin itself, we will defer you to the plugin developer.
Also, keep in mind that Avada provides an integrated OpenStreetMap Element.
Thank you, MB
I am in the process of adding a new font to my website. Now I can easily change the titles (h1,h2,h3,h4,h5) to the new font and it does that just fine, but I can’t get the body content (paragraph) to change.
Where exactly can I change the content (paragraph)? Can you advise me on this?
First this was the body typography, but i can’t find that option…
Hi,
You can change that either globally or on a local element like so:
https://share.getcloudapp.com/RBurrPreAs this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, The website where the Avada purchase code is registered has been reset. and now I can’t register my purchase code. Could you please cancel the registration?
Hello @smd21
You can log into your support account, navigate to the “Purchase Codes” tab and manage the domain registration there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
If you need further assistance, please open a support ticket following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Hi ! a buy avada license for my old domain. now i don’t use it anymore. and i wanna apply the theme for my new domain. how i can do it. cause it’s say Item Purchase Code already used !!
Hi there,
You can log into your support account, navigate to the “Purchase Codes” tab and manage the sub-domain and top-level domain registration there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you, MB
Avada classic shop theme shows the sidebar on the left side of the product shop page. When entering any category, the sidebar option does not appear. Could you please tell me how to do this? I am submitting a ticket because my support period has expired.
https://prnt.sc/XrC0J4Qp5GT_ https://prnt.sc/j0OGdQo5T2ptHi
You can assign sidebars for category pages by going to WordPress admin panel dashboard → Avada → Options → Sidebars ⇒ WooCommerce Archives
Thank you, Shaminder
Good morning, how can I turn off capitalize in the Avada Sliders (heading + caption)?It seems to be a span style added to the class, but I can’t find where it is. I tried using this css code but it doesn’t works:
.title-heading-center .title-heading-tag .fusion-responsive-typography-calculated { text-transform: normal !important; }
.fusion-title .title .fusion-title-4 .fusion-sep-none .fusion-title-center .fusion-title-text .fusion-title-size-div { text-transform: normal !important; }
Thank you.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page about this and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Ok, I sent you a ticket… waiting for an answer, thank you.
Hello @franfar
We will get back to you very soon 
Thanks
-Ammar
I’m trying to reset my purchase code. I no longer have access to the domain. Am i in the right place?
Hello @fyfmedia
I am not exactly sure where are you trying to do that but in order to reset the purchase code you need to be logged into your support account, Please reset / unregister the purchase code from your support account here -> https://theme-fusion.com/support/purchase-codes/ You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Unregister button. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. My support expired but the issue I’m having is my site isn’t updating. I’ve unregistered the site and registered both through your system and via the website. I’m just trying to update the theme and the plugins to the latest versions. I’ve downloaded the theme and was going to install manually but was curious if there was something I’m missing. Thanks. Did want to add this is an awesome theme and up till now no issues whatsoever. Keep up the good work.
Hello @ArkAngel
When you say not updating, what exactly does that mean? is it not showing the update notification or are you getting any error while trying to update? can you please provide some more information, also we appreciate if you open a support ticket with our team so this can be dealt and looked into details.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. It does not show available updates. Its showing version 7.8.2 as current, while the actual current is 7.10. I initially built this site on different infrastructure than the client’s. Then we had issues transferring it to their site, so they ended up having to get an entirely new host. It was updating until the last host. I’d go in and change the registration and it would work again but since the last move nothing. Thanks
Hello @ArkAngel
In that case please make sure of two things.
1. That your site is properly registered with a valid purchase code.
2. That you have a default WP theme installed (not activated) alongside with Avada too.
Thanks
-Ammar
Two white squares connected together. is There HTML sharing. thank you
Hi,
Those two floating buttons are unique to our prebuilts site. However you can easily setup something like that with a floating buttons WP plugin. We definitely have a social sharing element that could be used for sharing.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
thanks
Hi
We are happy to help
Thank you, Shaminder
I want to go for this theme and appreciate it if you could confirm that using your page builder I can create a minimalist style fast loading layout on my own. Just to give you an example I have found the Squaretype theme here quite fast and I want to know if I could make a similar fast-loading layout using AVADA.
Hello @smuhammadiqbal
We have given complete freedom to our users in terms of what kind of design or layout they want to build with Avada, along with that we have a performance wizard which will then identify and disable all the extra features, elements and options that you are not using once you have completely built your site, this helps in reducing the resources being used, so yes this is certainly doable with Avada
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
Please take a look at this page ::: https://yatrahelpline.com/bhangarh/
on that page you can see that the first Media Slider is aligned in center, but at the bottom of the page, under 5 number point, its not aligned in center. After very long time, I’ve found that If we place a Media Slider below any TABS Element, then it can’t be aligned in center. Please fix this issue.
Hello @saroj_ghumna
You should always be able to center any content in the Avada Builder without any issues, however if you need assistance with this please open a support ticket as we do need to see how you have set it up further to provide more assistance on this.
Click Here to Get Avada Support
Thanks
-Ammar
Please read everything carefully and understand my issue.
Take a look at my 8 months older comment here regarding Instagram posts ::: https://themeforest.net/comments/28532268
You guys replied (dated 29 July 2022) to my comment that there was no issue at all with the Instagram Element, But few days later I received a notification with the details below – Patch: 420731 Date: Aug. 25, 2022 Description: Fixes Instagram element load more posts.
That means I was right, but you guys denied the existence of that problem at all and later fixed it.
So I request you guys to take a look again into this new issue and try to get it fixed. I’m not asking for the support, I’m asking for a fix to an item what I’ve purchased.
Thank You.
Hello @Saroj_ghumna
We get lots of issues reported via comments and as much as we’d like to initiate a fix from here, majority of them are setup specific only, here is a test page I have created for you on a test site where you can see the media slider is being centred just fine below the tabs => https://bit.ly/3zJcinB
For any other assistance on this, we request you to please open a support ticket with our team further following the link above.
Thanks
-Ammar
