39364 comments found.
does it supports Wordpress 6.2? Can I safely update?
Hi
Yes, Avada is fully compatible with WordPress 6.2. Please do ensure you’re on the latest Avada 7.10.1 version though.
Thank you. – Abbas
The latest update for Avada Builder has an issue with Mappress. I have reached out to their author. It works with other themes as there is another website similar to ours that uses it too. It works fine on there. So I hope this issue gets resolved asap with another update with Avada or a patch.
Hi,
We haven’t officially tested that plugin with Avada – so chances are it might not be compatible with Avada. As you can imagine it’s not possible for us to ensure compatibility with every 3rd party plugin out there.
As this area is not a support platform and is meant for pre-sale queries/generalities, for this please create a support ticket with our team on the below page and we can check this for you and get back to you:
Click Here To Get Avada Support
Thank you. – Abbas
Thanks for replying. It has worked with mappress all this time and now whatever changes were just recently made, it has caused an issue.
Hi,
Compatibility between any two pieces of software can change after an update so likely something changed in Avada/WP/mappress during an update.
Please reach us via a ticket link above so our team can take a look at this for you.
Thank you. – Abbas
There are also other issues with the latest Avada theme. When you go into the dashboard it’s just a row of text down the left side. Only after refreshing the screen, will it come back. I have a new computer also so it’s no that. Like I said, I have used Avada for several years now.
It is definitely the Avada theme that is not compatible suddenly now. Lots of issues going on besides this one too. I just tried it in another wordpress theme and it works fine.
Hi there
No single theme can guarantee 100% compatibility with every single 3rd party plugin available on the market. It simply is not possible.
Now saying that the comments section is also not geared up for support. I suggest you submit a support ticket (you have active support), and we can assist you. If there is an issue with the 3rd party plugin itself, we will defer you to the plugin developer.
Also, keep in mind that Avada provides an integrated OpenStreetMap Element.
Thank you, MB
I am in the process of adding a new font to my website. Now I can easily change the titles (h1,h2,h3,h4,h5) to the new font and it does that just fine, but I can’t get the body content (paragraph) to change.
Where exactly can I change the content (paragraph)? Can you advise me on this?
First this was the body typography, but i can’t find that option…
Hi,
You can change that either globally or on a local element like so:
https://share.getcloudapp.com/RBurrPreAs this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, The website where the Avada purchase code is registered has been reset. and now I can’t register my purchase code. Could you please cancel the registration?
Hello @smd21
You can log into your support account, navigate to the “Purchase Codes” tab and manage the domain registration there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
If you need further assistance, please open a support ticket following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Hi ! a buy avada license for my old domain. now i don’t use it anymore. and i wanna apply the theme for my new domain. how i can do it. cause it’s say Item Purchase Code already used !!
Hi there,
You can log into your support account, navigate to the “Purchase Codes” tab and manage the sub-domain and top-level domain registration there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you, MB
Avada classic shop theme shows the sidebar on the left side of the product shop page. When entering any category, the sidebar option does not appear. Could you please tell me how to do this? I am submitting a ticket because my support period has expired.
https://prnt.sc/XrC0J4Qp5GT_ https://prnt.sc/j0OGdQo5T2ptHi
You can assign sidebars for category pages by going to WordPress admin panel dashboard → Avada → Options → Sidebars ⇒ WooCommerce Archives
Thank you, Shaminder
Good morning, how can I turn off capitalize in the Avada Sliders (heading + caption)?It seems to be a span style added to the class, but I can’t find where it is. I tried using this css code but it doesn’t works:
.title-heading-center .title-heading-tag .fusion-responsive-typography-calculated { text-transform: normal !important; }
.fusion-title .title .fusion-title-4 .fusion-sep-none .fusion-title-center .fusion-title-text .fusion-title-size-div { text-transform: normal !important; }
Thank you.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page about this and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Ok, I sent you a ticket… waiting for an answer, thank you.
Hello @franfar
We will get back to you very soon 
Thanks
-Ammar
I’m trying to reset my purchase code. I no longer have access to the domain. Am i in the right place?
Hello @fyfmedia
I am not exactly sure where are you trying to do that but in order to reset the purchase code you need to be logged into your support account, Please reset / unregister the purchase code from your support account here -> https://theme-fusion.com/support/purchase-codes/ You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Unregister button. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. My support expired but the issue I’m having is my site isn’t updating. I’ve unregistered the site and registered both through your system and via the website. I’m just trying to update the theme and the plugins to the latest versions. I’ve downloaded the theme and was going to install manually but was curious if there was something I’m missing. Thanks. Did want to add this is an awesome theme and up till now no issues whatsoever. Keep up the good work.
Hello @ArkAngel
When you say not updating, what exactly does that mean? is it not showing the update notification or are you getting any error while trying to update? can you please provide some more information, also we appreciate if you open a support ticket with our team so this can be dealt and looked into details.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. It does not show available updates. Its showing version 7.8.2 as current, while the actual current is 7.10. I initially built this site on different infrastructure than the client’s. Then we had issues transferring it to their site, so they ended up having to get an entirely new host. It was updating until the last host. I’d go in and change the registration and it would work again but since the last move nothing. Thanks
Hello @ArkAngel
In that case please make sure of two things.
1. That your site is properly registered with a valid purchase code.
2. That you have a default WP theme installed (not activated) alongside with Avada too.
Thanks
-Ammar
Two white squares connected together. is There HTML sharing. thank you
Hi,
Those two floating buttons are unique to our prebuilts site. However you can easily setup something like that with a floating buttons WP plugin. We definitely have a social sharing element that could be used for sharing.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
thanks
Hi
We are happy to help
Thank you, Shaminder
I want to go for this theme and appreciate it if you could confirm that using your page builder I can create a minimalist style fast loading layout on my own. Just to give you an example I have found the Squaretype theme here quite fast and I want to know if I could make a similar fast-loading layout using AVADA.
Hello @smuhammadiqbal
We have given complete freedom to our users in terms of what kind of design or layout they want to build with Avada, along with that we have a performance wizard which will then identify and disable all the extra features, elements and options that you are not using once you have completely built your site, this helps in reducing the resources being used, so yes this is certainly doable with Avada
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
Please take a look at this page ::: https://yatrahelpline.com/bhangarh/
on that page you can see that the first Media Slider is aligned in center, but at the bottom of the page, under 5 number point, its not aligned in center. After very long time, I’ve found that If we place a Media Slider below any TABS Element, then it can’t be aligned in center. Please fix this issue.
Hello @saroj_ghumna
You should always be able to center any content in the Avada Builder without any issues, however if you need assistance with this please open a support ticket as we do need to see how you have set it up further to provide more assistance on this.
Click Here to Get Avada Support
Thanks
-Ammar
Please read everything carefully and understand my issue.
Take a look at my 8 months older comment here regarding Instagram posts ::: https://themeforest.net/comments/28532268
You guys replied (dated 29 July 2022) to my comment that there was no issue at all with the Instagram Element, But few days later I received a notification with the details below – Patch: 420731 Date: Aug. 25, 2022 Description: Fixes Instagram element load more posts.
That means I was right, but you guys denied the existence of that problem at all and later fixed it.
So I request you guys to take a look again into this new issue and try to get it fixed. I’m not asking for the support, I’m asking for a fix to an item what I’ve purchased.
Thank You.
Hello @Saroj_ghumna
We get lots of issues reported via comments and as much as we’d like to initiate a fix from here, majority of them are setup specific only, here is a test page I have created for you on a test site where you can see the media slider is being centred just fine below the tabs => https://bit.ly/3zJcinB
For any other assistance on this, we request you to please open a support ticket with our team further following the link above.
Thanks
-Ammar
When searching for my site on google, the author name is displayed in the search result, and when you click on it you get redirected to the author (wordpress profile) page. Why is the author name visibile in the result, can this be hidden?
Hello @Moofrad
This can be disabled using the Rich snippets option which you can find inside Avada > Global Options > Advance > Features Tab, if you need further assistance with this, please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
How to remove date schema from all pages?
Hello @mahlx_com
Please go to Avada > Global Options > Advanced > Features Tab and disable the rich snippets from there, if you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
hi does your theme works with Terawallet plugin and the Dokan for multi vendors ?
Hello @youss717
We have not officially tested both the plugin(s) with Avada so can not provide you with a response regarding that, we suggest you get in touch with the plugin(s) author about their compatibility with Avada.
Thanks
-Ammar
I am asking here as I can’t use the Support site because none of my purchase codes are accepted. I’ve bought lots of your licences so its frustrating. Anyway my question is simple. I have created 3 columns. Each column has a heading, a photo and a button. How can I ensure that each photo is cropped to the same size? My client keeps changing the photos (which is fine) but the photos look different size/dimension each time. I want each column to look the same height and photos to look same size.
Hi,
This should be possible with a bit of CSS which our team can provide or just by added the images as background in a nested column inside each parent Column and add some padding to the nested column to control how much of the BG image shows/gets cropped.
If you still see issues, we’d like to take a look at your content/columns for this – for this you can reach us via the form on this page directly and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, when i change the Tabs Border Color in Avada Builder Elements, it doesn’t take effect, i test on different brownser, i don’t have cahe enable
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I’m getting an error when logging into the admin panel. Can you help me.
Fatal error: Uncaught Error: Class ‘PLL_Lingotek’ not found in /home/turcarka/public_html/wp-content/plugins/polylang/modules/lingotek/load.php:13 Stack trace: #0 /home/turcarka/public_html/wp-content/plugins/polylang/include/class-polylang.php(247): require_once() #1 /home/turcarka/public_html/wp-includes/class-wp-hook.php(307): Polylang->init(’’) #2 /home/turcarka/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /home/turcarka/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #4 /home/turcarka/public_html/wp-settings.php(461): do_action(‘plugins_loaded’) #5 /home/turcarka/public_html/wp-config.php(98): require_once(’/home/turcarka/...’) #6 /home/turcarka/public_html/wp-load.php(50): require_once(’/home/turcarka/...’) #7 /home/turcarka/public_html/wp-admin/admin.php(34): require_once(’/home/turcarka/...’) #8 /home/turcarka/public_html/wp-admin/index.php(10): require_once(’/home/turcarka/...’) #9 {main} thrown in /home/turcarka/public_html/wp-content/plugins/polylang/modules/lingotek/load.php on line 13
Notice: is_embed fonksiyonu hatalı çağırıldı. Koşula bağlı sorgu etiketleri sorgu çalışmadan önce çalışmazlar. Öncesinde her zaman yanlış değeri döndürürler. Daha fazla bilgi için lütfen WordPress hata ayıklama adresine bakın. (Bu mesaj 3.1.0 sürümünde eklendi.) in /home/turcarka/public_html/wp-includes/functions.php on line 5833
Notice: is_search fonksiyonu hatalı çağırıldı. Koşula bağlı sorgu etiketleri sorgu çalışmadan önce çalışmazlar. Öncesinde her zaman yanlış değeri döndürürler. Daha fazla bilgi için lütfen WordPress hata ayıklama adresine bakın. (Bu mesaj 3.1.0 sürümünde eklendi.) in /home/turcarka/public_html/wp-includes/functions.php on line 5833
Hi,
This error seems to be related to the Polylang plugin. If you do not have access to the dashboard at all, you can rename that plugin folder and see if the dashboard becomes accessible.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
i have two licenses, one is not updating to register it may have something to do with moving site. Is there a solution?
Hi,
Are you seeing a particular error/issue when you saying its ‘not updating to register’?
For purchase code management, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this and see where the purchase code is registered or hit the unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Thanks, works
You are most welcome
Hello,
I just want to say that some of your prebuilt websites, such as “Driving School” and Avada Mechanic” are bugged when going to edit them, and even viewing them. There is no problem on my end when Importing them and all their stuff. All of it shows up, media and everything. But when trying to view the site there are no images showing. The only way I can see the site with the images is by going in to your “Live Builder”, which I don’t use. I don’t use frontend builders never have… But it doesn’t matter because even when in your “live builder” it still doesn’t show anything when you make any changes to the site when viewed…
And I know it’s nothing on my end and I also tested it on some of your older prebuilt sites like the “Yoga” site and the “Bakery” site… everything works just fine there and I can up load the prebuilt template and view it just fine with all images. The others I can’t, “Driving School” and Avada Mechanic”.
Hi,
That definitely doesn’t sound normal and something must be off on the installation to cause this.
As this is not a support platform, please reach us via the form on this page below and explain your issue and we’ll investigate this further for you: http://bit.ly/2NJoU51
Thank you. – Abbas
Ok thank you, I put in the form on the page my problem and look forward to hearing back from you. Yeah never had this kind of problem with you temps before, don’t know why now. But also never used those two either, “Driving School” and Avada Mechanic”.
Thank you for your time.
Hello @Alex712
We will get back to you very soon
Thanks
-Ammar
