416 comments found.
How do I change the color of the theme? I’ve looked everywhere and it’s not at the Wilmer Options First color, Second Color anymore. Do I have to edit in Css
Hello,
First Main color won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
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Hi, I opened a support ticket but nobody is answering me and it is taking me a long time to present my idea to the client who needs it urgently. I see that several people ask my questions, but instead of putting here the answer you make us go to the support and wait …. unfortunately I need help because there are many things in the theme that can not be customized, I need to remove the blue color #00235a that have the photo galleries and the orange color #FF5E14 of the links in the footer. As well as change the search text of the search engine that appears in English placeholder=”Type your search”, or buttons like read more in blog or Find out more in portfolios. Also i cant edit “PREVIOUS POST” and “Related Posts” in single blog
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Also, we recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Hi We are encountering repeated instances of the import process getting stuck while attempting to import the demo data. Please look into it. Thanks
Hello,
The theme and demo import are working correctly on our end.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
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Hi,
Its been 2 days we have submitted a ticket. Can you please look into this and reply ASAP.
Thanks
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
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Where can I edit the header section with the phone number, email, hours of operaton. I’m not able to find the area to edit it. Thanks
Hello,
They are added as widgets in header widget areas which you can find in Appearance > Widgets.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I”m having issues importing the demo site. It’s not giving me the option in the menu in the theme tutorial. Can you please assist?
Hello,
The import option should be located in Wilmer Dashboard > Import (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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My license text file did not come with a Slider Revolution license key… I’m trying to import the demo site, but it’s not giving me the option. I see other people are having this issue as well.
Please assist with the:
-slider license key -installing demo content
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
These plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
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Thank you!
Support
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Hi , i am working on client website using this theme,
i want to increase the height of logo how i can do ? because it is looking small i want to make it big
Hello,
We recommend checking this article here and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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We are having trouble to register our purchase code..its simply showing please wait for a long time..we have raised a ticket and did not get a response yet.
Hi there,
Please take a look at the following article.
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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you have mentioned we will get support within 1 business day. I have replied for your update.but did not get reply even after 2 business days..and we are unable to register the theme yet
Hi,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that the ticket #228360 has been marked as resolved at the moment.
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your support team taking too much time for each response.my import error issue is not reolved yet.without doing the basic import properly how will we able to start working on this theme?
We are experiencing a bit greater number of tickets than usual so our response time got a delayed a little.
If your live installation is still having issues with demo import you can try to install the theme and import demo content on the localhost and then migrate it.
Support
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its been more than 10 days and still we are unable to import the theme properly.you are support is taking too much time to reply for each ticket.we tried to install and import in local server,its working on local server properly but after migrating it to live server the widgets are showing error.
Hi,
This is due to the insufficient resources. The block-based widgets added in WP 5.8 do require a bit more demanding resources and you can see some of our recommendations here – Recommended PHP Versions And Resources And How To Set Them.
Alternatively, you can use this plugin which reverts widgets back to classic. Classic widgets were used originally with the theme and they do require a lot less resources from the server.
Support
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hello! is there not a page type / demo for a single service?
there is no option in the menu for a single service page and the examples in the footer are all blog posts
please respond as that is the only thing holding me back from buying
Hello,
You can set up a single page site using Wilmer theme and you can find more info on how to create anchor sections and add anchor links to the menu in this article here.
Once you install the theme and import our demo content you will get all the pages and settings which you can adjust to your needs and the footer can also be adjusted.
Do let us know if you have any additional questions.
Support
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Dear I make a site with woocommerce but when access products page, i can not click in product image & only show product image (dont have product title…) please help. this my site: https://pc.biz.vn/san-pham/
Hello,
The products listed on shop pages are linked to the product single pages and on the product single page you can open the lightbox when you click on the product image.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Widgets dont show up. Please Help. I am running out of time. Regards
Hello,
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hello, I am experiencing an issue with my Shop page on my website. I have the WPML plugin installed, but the header title from the Mikado theme is not translating correctly with WPML. I have tried using different languages, but it is not working. While the WooCommerce page is translated, the header is not. Can you please assist me in resolving this issue? Thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Registration is delayed. I am waiting 30 Minutes for Registration. Why?
Hi there,
Please check this article that can help you as well as if you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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I have installed the theme but I am facing few issues such as missing rev slider, no footer and header CSS is not working fine.
Hi there,
Thanks for writing in! If you are missing the slider you can always import them manually and when it comes to the CSS this need to be checked from your end so please submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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- 219062 its been around 24 hours since I raised this issue. I am waiting for this issue to get fixed. I have already provided my site credentials to the support team. I cannot wait any longer. I want this fixed ASAP
Hi there,
We do see that your request has been answered so please continue the conversation with our support team.
Thank you.
Support
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This code was already used to register another domain. Please deregister your code there so that you can use it for registering here. The previous domain is expired and I am not using that anymore, now how can i activate license to new domain?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Mikado Portfolio part of
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Hola, no entiendo como mi web: www.gestiplac.cat – Núm1 >> Google indexa *Núm2>> Puden explicarmelo? gracias
Núm1 >> <html lang=”ca”> <head>
<meta charset=”UTF-8”/>
<link rel=”profile” href=”http://gmpg.org/xfn/11”/>
<script type=”text/javascript”
id=”Cookiebot”
src=”https://consent.cookiebot.com/uc.js”
data-cbid=”c749bcde-a266-4688-8fbb-1d2b69b75ca7”
async ></script>
<!- Google Analytics opt-out snippet added by Site Kit ->
<script type=”text/javascript”>
<meta name="viewport" content="width=device-width,initial-scale=1,user-scalable=yes"><!- This site is optimized with the Yoast SEO plugin v19.0 – https://yoast.com/wordpress/plugins/seo/ ->
<title>Gestiplac, especialistes en construcció seca a base de guix laminat</title>
<meta name=”description” content=”Construcció i instal·lació de sistemes de guix laminat, falsos sostres, aïllaments acústics, tèrmics… en tot tipus d’edificacions; residencials, hospitalaris, equipaments…” />
<link rel=”canonical” href=”https://www.gestiplac.cat/” />
<meta property=”og:locale” content=”ca_ES” />
<meta property=”og:type” content=”website” />
<meta property=”og:title” content=”Gestiplac, especialistes en construcció seca a base de guix laminat” />
<meta property=”og:description” content=”Construcció i instal·lació de sistemes de guix laminat, falsos sostres, aïllaments acústics, tèrmics… en tot tipus d’edificacions; residencials, hospitalaris, equipaments…” /
*Núm2 >>
<!DOCTYPE html> <html lang=”en-GB” class=” touchevents”><head> <meta name=”robots” content=”index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1” /> <meta name=”keywords” content=”Men’s Clothing, Hats & Caps, Made in USA Winter Felt Men´s with Grosgrain Band Summer-Winter Stetson Oakdale VitaFelt Hat Men” /> <meta name=”description” content=”Free Next Day Delivery on Prime Eligible Fashion Orders Free 30-Days Returns gestiplac.cat” />
<!- This site is optimized with the Yoast SEO plugin v19.0 - https://yoast.com/wordpress/plugins/seo/ ->
<title>Men's Clothing Made in USA Winter Felt Men´s with Grosgrain Band Summer-Winter Stetson Oakdale VitaFelt Hat Men gestiplac.cat</title>Hi there,
Thank you for reaching us!
Perhaps this article can help you here and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Hi there, why is the support so slow even with the 8hr-12hrs no response. I have issues and I now need the support # 217231
Hi there,
We do see that your request was responded so if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
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Yes I have replied as well.
Hi there,
Thank you, our team has responded so please continue the conversation with our support team.
Support
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I am frustrated with the support given as no one seems to pay attention to what I have asked.
Hi,
We are sorry to hear this.
Please understand that sometimes additional troubleshooting and explanation from the user is needed in order to find the cause of the unexpected behavior. Please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
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Hello, Recently purchased this theme but the Demo import option not working it gets stuck at 4%, the highest percentage reached was 48%. All the settings are to meet the requirements! Any help will be much appreciated. Thanks in advance.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, The manual import did the job, but there are few problems with the demo I imported, Things are not the same as it shows in preview. And there is no footer in our website? any reason for it. I checked the theme option and other settings, everything related is enabled but still no footer in website.
Hi there,
Please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Am I going to receive a reply for my ticket in Help Center anytime, or there is more wait time?
Hi there,
We do see that your request is responded so please continue the conversation with our support team.
Thank you for your patience.
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Good morning, I purchased this theme, I imported the demo content and it’s nothing like what I saw in Demo, images are not displaying, text are scattered, and I reach out to support and it’s 24hrs no response yet. Please help it is very urgent.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Thank you, but using the XML file option, I can’t find the WordPress-importer plugin.
Hi there,
Please try to navigate to Tools > Import > WordPress and click on Run Importer. This way you will install the Importer and will be able to import the XML file.
We hope this helped.
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Okay, thanks
Hi there,
We hope this helped!
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Not at all, I can’t fine the XML file, I still can’t work on the site because of the scattered import elements, I’ve messaged the support with the admin login but nothing from them yet for like 3 days now. I’m running out of time
Hi there,
We do see that you managed to resolve this and if you have any additional questions please continue the conversation with our support team as they can help.
Thanks.
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The cpanel server finds a virus in the file to wilmer.zip https://prnt.sc/6vUv6x23lzRI
“The file you uploaded, wilmer.zip, contains a virus so the upload was canceled: Sanesecurity.Foxhole.Zip_Js_Js.UNOFFICIAL FOUND”
I need this to be solved, as I have to work on the theme. Please consider matter as TOP Urgent.
I trust themeforest for so many years. I have also bought from you in the past (for example zuhaus and others).
It is so frustrating to see that there is a virus in your theme.
Hi there,
Thanks for writing in! We have tested and scanned our theme and looked for suspicious files within ourtheme but found none. So this is most probably a false positive scenario, that may appear because the amount of javascript files within the theme or the fact that it contains minified files named xxxx.min.js ( seeing the files as double extension and triggering the false positive ) as you can see here
We also do see that your request has been responded so if you need any further assistance feel free to continue the conversation with our support team.
Thank you
Support
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