624 comments found.
Really dissappointed in the support licensing system for Ewebot. I own two licenses for this theme. Just a word of caution for new purchasers – once your support expires you will no longer be able to import any of the sample / demo content within the Elementor editor (never seen this in another theme before).
Please learn how to tie the Themeforest API to your support license codes for renewals. That way, after a user renews their support license – it will actually work and re-enable access to theme functions…
Right now, I’ve paid your company for a support license – but the theme doesn’t report that the license has been renewed (bad API call?). It’s been about 30 minutes.
Essentially, the 1 year period has started for the support license – but it’s not useable yet. That doesn’t seem fair / right… Please fix.
Hi there! Thanks for your feedback. 1. If you mean GT3 Theme Kits, yes, you should have an active support, it’s explained in the product description. The theme demo import tool works even if the purchase code is not registered. 2. We know how the API works, but the data must be synchronized with Envato and it can’t be done very often, because the Envato has the limit for a number of calls. That’s why it is synchronized every hour. Your support has been renewed, please check it.
While I appreciate that you’ve added this information to the product description, I honestly feel that many of us purchasers feel pretty ripped off when we discover the theme elements (GT3 Kits) are not usable beyond our initial license period.
This is the first theme I’ve ever seen a theme use this funcitonality and is why I’ve been pretty outspoken on the theme comments. I noticed the most recent comment here is about the same subject (once people notice we are actually paying for a subscription to use default theme elements).
I don’t want any “support” (what you’re calling it), I just want access to the theme elements. Perhaps making these theme elements (GT3 Kits) a separate subsciprtion would be less “shady”...
VS forcing people to pay for a full support plan that they don’t really need.
Or perhaps you could have a default set of theme elements that never require a subscription, and any GT3Kit updates beyond the theme purchase can be sold separately? Just trying to help you understand my frustration. Never encountered this “model” before.
FWIW, I do appreciate you renewing the support as you did, that was a nice gesture. Honestly not trying to “bust your balls”, just hoping you see this from the end-user point of view. I also get as a developer you don’t get paid for updating the theme, but I think that’s kind of a given in the world of WP theming (or has been).
Thanks for your honest feedback, we do appreciate it. We will take it into consideration. Thanks a lot.
I see the discount text in the template page ( Limited Time Offer. Save $16! ) but when i to checkout page there is no discount
Hi there! It was a cache issue. The deal expired.
Hello, I have a presale question. I like several homepages, is it possible to select 1 homepage and easily copy elements / blocks from other homepages? How does this work?
What about the inner pages, can we use elements/blocks from the homepages and paste / use them in the inner pages?
Many thanks in advance!
Hello! Yes, you can copy/pase elements through the website
Hi I am only looking to create homepage from this theme and use the remaining website as it is because there are over 150 pages. However, while changing the theme of the website it brings up title page and empty space on all the pages other than homepage. Is there a way to disable them?
Dear Team,
We have a website that automatically random string generated in the URL
Main URL: https://yourbulksms.com/ automatically created: https://yourbulksms.com/?_gl=1%2A23cqf6%2A_up%2AMQ..%2A_ga%2ANzA4MjE0NzM1LjE2ODgzODMzODg.%2A_ga_SV847QWVC2%2AMTY4ODM4NjI3NS4yLjEuMTY4ODM4NjUwNC4wLjAuMA
I want to download the demo. Can you send me the link to download
Hello! Once you purchase the theme, you will be able to import the demo content via a theme option.
hi, i checked the demos. Except for the homepages, the themes of the other pages look the same. Are other custom pages available for each theme?
Hello! That’s correct. The inner pages have one style. You can check all inner pages on the demo.
Customization not possible on inner pages? For example, I don’t want the title to change on other pages
You can any changes to content, colors, typography etc
WP DAddy, plugin to modify the menu, doesn’t work… it continuously regenerates but it’s impossible to access it. How come?
can your themes be edited in DIVI builder?
Hello! Our theme is based on Elementor.
I see version 2.9.7, which is the new update of the theme, but I have version 2.9.6 installed. I’m downloading a new file to install, but the file I’m downloading is also version 2.9.6, why isn’t there an updated package? Also the automatic theme update doesn’t work, it works on all the themes I bought but yours doesn’t? Is your theme so low quality?
how to solve the problem “Update package not available.”, am not trying to enable auto update though, i just uploading update theme and still its not working.
Hi, we have quite a few pre-sales questions to make sure we’re making the right decision.
1: Can you please confirm if the “Update Package not available error has been fixed?
2: Has WPDaddy Builder been updated? One of your users has reported that it hasn’t been updated for 2 years.
3: Have all the demos listed been made available to import? One of your answers says it’s due to be released (Agency 16).
4: Do you withhold updates once the free 6 months support has expired and/or unless Themeforest support has been purchased? Or do you provide lifetime updates?
5: Are all of your plugins used full versions or restricted?
6: Does the slider now use srcset?
7: Is the theme and the plugin it uses compatible with PHP 8.2?
8: Can you confirm there is no need to repurchase a license when switching domains (for example, from a development domain to a live domain).
9: Are you having a good day? 
Thank you!
Hello! 1. The user can get this message only when the support package expired and the user tries to use auto update option. 2. The WPDaddy builder is updated regularly, maybe they mentioned its free version available on wp.org 3. Yes, that’s correct. The recent theme update includes even Agency 16 4. The updates are always available on Themeforest even if your support package expired. The only difference, you have to download the latest theme version and update it manually. With an active support, you can do that via your WP dashboard. 5. Yes, correct. The only limit is Revolution slider extra effects library. 6. Are you referring to Revolution slider? 7. Please note that we don’t recommend to use PHP 8.2 at the moment, because not all the plugins support it and there are even errors in WP. Our theme is compatible with PHP 8.0. It will be compatible with the higher versions once they are fully supported by the plugins and WP. 8. New license is NOT required when you switch from dev domain to a live one. You detach the code on the dev. and active it on a live one. That’s easy. 10. Yeap! Sure that you have a great day as well!
Hello I posted a support ticket but I’m not seeing the home page 16 – Agency New in the home pages demo importer. Here is the demo: https://ewebotwp.com/home-agency
Am I missing something?
Hello! This demo will be released on Monday.
I have an issue with page title header.. i raised the ticket also..but didnt get support.
I request gt3 theme support many times..but you didnt reply..why?
Hello! Your initial ticket has been responded. For more information please check business working hours. You will be updated via a ticket
Hi, does the theme work on Hostinger now ?
Hello! We do not recommend this hosting provider because it’s not optimized for WordPress
from what i’ve read it has been since 2021, all the comparators I’ve seen attest to its quality and all my sites work well with it, I don’t understand why this particular theme doesn’t work with it? can you explain the technical details please?
We don’t say that our theme does not work on their servers. We say that it’s not optimized for WordPress and Elementor. We had a lot of customers using their hosting service and had many problems with the hosting configuration. Many things did not work or failed to work properly. Also their support is not professional, instead of the real help they always claim that everything works fine on their end and it’s a theme or plugin-related issue. Though when we recommend our customers move to other hosting companies, everything works smoothly, without any issue from the very beginning. We have a disclaimer on the item page regarding Hosting, Godaddy and Namecheap. That’s the experience that we have with these companies and we do not wish to spend our and customers’ time on resolving the hosting configuration issues. That’s why we have this disclaimer on our item page.
Okay i understand, so which hosting did you recommend me to use this theme ? I would like to have the same loading time than your demo, can you tell me which plugin to use and which hosting ? If yes i’m okay to buy this theme, i find it pretty nice
We use the dedicated custom servers for our demos. It’s hard to recommend the hosing, because it depend on your budget, server location, options etc. We don’t use any optimization plugin on our demo website, only built-in optimization tools.
All the illustrations were downloaded from https://www.freepik.com/ it is mentioned in the item description
HI! I really like your theme. I want to make my site in 3 languages, is it compatible with translation plugins?
Hello! Yes, sure, you can do that with PolyLang or WPML plugins
Tks!
You are welcome. Have a great day!
Hi, your theme looks fantastic, it seems to have the best design for our website, the only thing that makes me uneasy before I make the purchase is that with the massive popularity of ChatGPT artificial intelligence will be a major point in the purchase decision. My question is: Are you going to have an AI demo, with all the artificial intelligence style? It would be something interesting to see it done by you in EWEBOT style.
Hello! Thanks for your kind words. Yes, we consider to add such a demo according to its popularity.
That’s pretty awesome, please let me know when it happens by leaving a comment here, hope to know about you soon!
It’s better to follow us on twitter or Facebook to get news and updates . Thanks
I just want to let you know that when you update the theme with the new version, the options there were available, do not appear in the wordpress customization area in the appearance menu, and not in the elementor options.
I even have deactivated, then delete the theme, reinstall, and still no all the theme options like before. And yes, i’ve read your documentation, but if you install the latest theme version in an a previous ewebot theme installation, the options will not appear.
Hello! It’s impossible. Please submit a support request and our team will check it on your end
Sure. I can show you. Thank you.
just a note: new required plugins weren’t installed. after it, theme was updated and options became available.
Is everything ok now?
Yes, everything is ok. After update theme from an old version. new plugins must be installed to everything be ok.
Do i need to buy any other plugin on WordPress if i purchase this theme?
Hello! This theme has all pre-packaged plugins. You don’t need to buy any plugin to have the same functionality you see on our demo website.
