6691 comments found.
Hi Support team, I need urgent help. I am using this theme. How to change “Login to view price” I want to hide/off this option and Also want to visible price without login to view price. https://www.ukbdoutlet.com/ Best Regards
Hello, Ukbdoutlet2023,
Thank you for contacting us and for using XStore.
Please check settings in Theme Options > WooCommerce > Shop > Catalog mode.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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i have some points that need your help 1- when am try to edit WooCommerce features in theme customization panel it shows “You need a higher level of permission.”
2- am using variable products, is there anyway to make the add to cart button in home page and archive pages to automatically add default product data to the cart without open the product page
3- how to disable Compare feature
thanks in advance
Hello, Diryux,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
Kind Regards,
8theme team
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Welcome I liked the theme Is it possible to remove the bottom bar in the mobile phone? And add a login icon in the top bar next to the cart icon
Hello, Ssaleh5446,
Thank you for your interest in our theme.
Yes, these changes are possible.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Can you see examples of the same required Login icon next to the cart in the top bar on the mobile And without the bottom bar
Hello, Ssaleh5446,
Thank you for your response.
1/ Theme Options > Header Builder > Mobile > https://prnt.sc/isa_lBWGgSvv
2/ Theme Options > Mobile panel > Enable Mobile Panel > Off – https://gyazo.com/6f3443a7e07785a8ae895e598be5cc10 (the panel will disappear from the frontend once you Publish settings after this).
We hope this information is helpful.
Kind Regards,
8theme team
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Hi Support team, I am using this theme. But, here the features are not working properly. theme slide, text heading, etc. When editing and updating elementor. If you want to see previous changes live, the edited work does not show. Best Regards
Hello, Ukbdoutlet2023,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Remove Query Strings From Theme Static Resources to Off.
In case this doesn’t solve the problem, please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi, I bought theme based of number of sales and demo but the whole theme seems very heavy on server and make the website very slow. I tried other themes and they are way faster. Why is this theme so slow and have pressure on server? May I ask for a refund please? Thanks
Hello, Webnegaran,
Thank you for contacting us and for using XStore.
As we can see, you purchased XStore in 2021. Please make sure that you are using the latest version of the theme. Your support period is expired, but we are still ready to check your request, please contact us via form on this page – https://themeforest.net/user/8theme (it is free), and provide the URL of your site.
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8theme team
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Hello we would like to update the WPBakery Page Builder plugin. Would be great if you can let me know how to go about it. Thank you.
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
Please follow this article – https://xstore.helpscoutdocs.com/article/37-plugins-update
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello. Is there a translation for XStore Core?
Hello, Vendpostv,
Thank you for getting in touch with us.
The XStore Core plugin can be translated; simply follow our documentation – https://xstore.helpscoutdocs.com/article/30-base-theme-translation https://www.8theme.com/glotpress/projects/xstore/xstore-core-plugin/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi my friend, since I bought this template, every time I update it, I have menu problem. As always I followed the deletion of the cache, but this time I didn’t solve it, instead of the horizontal menu, I see a text: Array. Please can you fix it once and for all? Thank you.
Hello, Listen,
Thank you for getting in touch with us.
It looks like you updated XStore Core plugin, but now the theme. Please update XStore theme – https://xstore.helpscoutdocs.com/article/63-theme-update
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hello! Can I completely disable the shopping cart and all the buttons associated with it in your theme? Since we want to make an online product catalog and we don’t need a shopping cart.
Hello, alexv139,
Thank you for your interest in our theme.
Of course, you will be able to use catalogue mode with our theme.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
The 8theme Team
Vui lòng kiểm tra lại mã kích hoạt của tôi. Tôi có nhờ người bạn mua hàng giúp và bây giờ tôi không thể update, key bị mất support 24/7. Item ID: 15780546
Hello, Thanhvommb,
Thank you for getting in touch with us.
Please contact us via contact form on this page – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hello. Need a marketplace, tell me what works best with your theme? Dokan or MultiVendorX? Which is better?
Hello, Vendpostv,
Thank you for your interest in our theme.
XStore is compatible with both plugins, so you can check documentation of plugins and select any of them.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
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Hello when i update theme and all plugins wpbaker wont update and it doesnt show in the update plugins list under the theme. how do i get the update for wp baker.
Hello, Custmcreations,
Thank you for contacting us and for using XStore.
The latest version of the plugin you can download from this page – https://www.8theme.com/downloads (register an account using your purchase code from XStore on 8theme site).
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
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I just registered with the support system to change my domain name. My support period has expired. Please help me. Paying money to change domain name is ridiculous.
Hello, Gokimediaaa,
Thank you for using XStore.
Please contact us via the form on this page and provide your purchase code – https://themeforest.net/user/8theme (it is free).
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Kindly respond to the email sent to you and help resolve the issue, its very urgent. I purchased the XSTORE theme for $61 (processing incl) but I’m unable to activate it as every attempt leads to critical error on the website.
Looking forwards, thanks.
Hello, Thetemitopeojo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We’ve answered to your email. Please check.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
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Please refer to the new email sent few minutes ago. Do note that, the error still persists upon activation as I am unable to successfully import demo its showing: “Parse error: syntax error, unexpected ‘)’ in /home/temigoja/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/shop-categories.php on line 42” across the website. Pls it’s urgent
Hello, Thetemitopeojo,
Thank you for your response.
The problem is caused by your PHP version. We’ve answered to your email. Please check.
Kind Regards,
8theme team
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Hi! When I want to change the logo and menu, it does not change on the main page. All other pages change. Help me, please!
the logo on the main page is not updated 
Help me
found )))))))
Hello, Akvideo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read our documentation – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi, my support has expired but I noticed an error notification on the child template recently.
xstore-child/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0.
Are there any missing updates from the theme? Or do I need to renew support to get it resolved?
Hello, Nyc17,
Thank you for contacting us and for using XStore.
Do you have this notice when XStore parent theme is activated?
If the problem persists with the child theme only, you need to check your custom changes there.
Please note that we are not responsible for custom changes that you do in the child theme.
If you have any additional questions or concerns, please do not hesitate to reach out to us, contact form on this page https://themeforest.net/user/8theme is free.
Kind Regards,
8theme team
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Hello! An error occurred while activating the theme: “Parse error: syntax error, unexpected ‘)’ in …................www/wp-content/themes/xstore/framework/custom-metaboxes.php on line 641” . Help me, please!
Hello, Akvideo,
Thank you for getting in touch with us.
Please, make sure you have checked all the server requirements before the installation https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
We kindly ask that you submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , as we have not received any reports from other customers regarding this situation. We would like to take a closer look at your installation.
Thank you for your cooperation.
Kind Regards,
8theme team
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Установив ще раз. Допомогло 
Thanks
Hello, Akvideo,
We are pleased that you were able to resolve the issue. Thank you for informing us.
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8theme team
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Pre-Purchase question. The Elementor Engineer Template. I need to use a “Bulk Variations” plugin from Barn2 and just want to be sure this and other Woo plugins are compatible with your Great theme.
Hello, Wildturkeyway,
Thank you for your interest in our theme.
We did not test our theme with this plugin to guarantee 100% compatibility. Anyway, if you face any compatibility issues with our theme just contact us and we either fix it or give you a refund if the problem could not be solved.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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very good app my website is https://jhansikart.com/
Hello, Contactrahulsahu,
Thank you for choosing XStore as your WooCommerce WordPress theme.
If you have any questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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This is the most versatile theme I know. I love it, and the support service is very good. I use it for over 5 years if I’m not mistaken. But the problem with this theme is that with more than 20 demos, how can there be only one license? Sometimes we install it to do a demonstration for a client or to start a personal project that we drop after a few days and if we need to use it again we have to buy a new license for $59. How can the team fix this?
Hello, Samticket,
Thank you for contacting us and for using XStore.
We are working according to the ThemeForest license policy – https://themeforest.net/licenses/terms/regular , it is the same for all themes on ThemeForest.
If you want to install XStore on a new site, just unregister https://prnt.sc/gfqct5D_mW6q and delete it from the old site.
Please contact us via the form on this page – https://themeforest.net/user/8theme to get personal assistance by email.
Kind Regards,
8theme team
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I did it but the system keeps telling me “You have reached activation number limit”.
Please try again.
That works! Thank you for your unfailing support as always.
You are welcome!
