6627 comments found.
Hi, I bought theme based of number of sales and demo but the whole theme seems very heavy on server and make the website very slow. I tried other themes and they are way faster. Why is this theme so slow and have pressure on server? May I ask for a refund please? Thanks
Hello, Webnegaran,
Thank you for contacting us and for using XStore.
As we can see, you purchased XStore in 2021. Please make sure that you are using the latest version of the theme. Your support period is expired, but we are still ready to check your request, please contact us via form on this page – https://themeforest.net/user/8theme (it is free), and provide the URL of your site.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello we would like to update the WPBakery Page Builder plugin. Would be great if you can let me know how to go about it. Thank you.
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
Please follow this article – https://xstore.helpscoutdocs.com/article/37-plugins-update
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello. Is there a translation for XStore Core?
Hello, Vendpostv,
Thank you for getting in touch with us.
The XStore Core plugin can be translated; simply follow our documentation – https://xstore.helpscoutdocs.com/article/30-base-theme-translation https://www.8theme.com/glotpress/projects/xstore/xstore-core-plugin/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi my friend, since I bought this template, every time I update it, I have menu problem. As always I followed the deletion of the cache, but this time I didn’t solve it, instead of the horizontal menu, I see a text: Array. Please can you fix it once and for all? Thank you.
Hello, Listen,
Thank you for getting in touch with us.
It looks like you updated XStore Core plugin, but now the theme. Please update XStore theme – https://xstore.helpscoutdocs.com/article/63-theme-update
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello! Can I completely disable the shopping cart and all the buttons associated with it in your theme? Since we want to make an online product catalog and we don’t need a shopping cart.
Hello, alexv139,
Thank you for your interest in our theme.
Of course, you will be able to use catalogue mode with our theme.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
The 8theme Team
Vui lòng kiểm tra lại mã kích hoạt của tôi. Tôi có nhờ người bạn mua hàng giúp và bây giờ tôi không thể update, key bị mất support 24/7. Item ID: 15780546
Hello, Thanhvommb,
Thank you for getting in touch with us.
Please contact us via contact form on this page – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello. Need a marketplace, tell me what works best with your theme? Dokan or MultiVendorX? Which is better?
Hello, Vendpostv,
Thank you for your interest in our theme.
XStore is compatible with both plugins, so you can check documentation of plugins and select any of them.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello when i update theme and all plugins wpbaker wont update and it doesnt show in the update plugins list under the theme. how do i get the update for wp baker.
Hello, Custmcreations,
Thank you for contacting us and for using XStore.
The latest version of the plugin you can download from this page – https://www.8theme.com/downloads (register an account using your purchase code from XStore on 8theme site).
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I just registered with the support system to change my domain name. My support period has expired. Please help me. Paying money to change domain name is ridiculous.
Hello, Gokimediaaa,
Thank you for using XStore.
Please contact us via the form on this page and provide your purchase code – https://themeforest.net/user/8theme (it is free).
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Kindly respond to the email sent to you and help resolve the issue, its very urgent. I purchased the XSTORE theme for $61 (processing incl) but I’m unable to activate it as every attempt leads to critical error on the website.
Looking forwards, thanks.
Hello, Thetemitopeojo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We’ve answered to your email. Please check.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Please refer to the new email sent few minutes ago. Do note that, the error still persists upon activation as I am unable to successfully import demo its showing: “Parse error: syntax error, unexpected ‘)’ in /home/temigoja/public_html/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop-elements/shop-categories.php on line 42” across the website. Pls it’s urgent
Hello, Thetemitopeojo,
Thank you for your response.
The problem is caused by your PHP version. We’ve answered to your email. Please check.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi! When I want to change the logo and menu, it does not change on the main page. All other pages change. Help me, please!
the logo on the main page is not updated 
Help me
found )))))))
Hello, Akvideo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read our documentation – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, my support has expired but I noticed an error notification on the child template recently.
xstore-child/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0.
Are there any missing updates from the theme? Or do I need to renew support to get it resolved?
Hello, Nyc17,
Thank you for contacting us and for using XStore.
Do you have this notice when XStore parent theme is activated?
If the problem persists with the child theme only, you need to check your custom changes there.
Please note that we are not responsible for custom changes that you do in the child theme.
If you have any additional questions or concerns, please do not hesitate to reach out to us, contact form on this page https://themeforest.net/user/8theme is free.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello! An error occurred while activating the theme: “Parse error: syntax error, unexpected ‘)’ in …................www/wp-content/themes/xstore/framework/custom-metaboxes.php on line 641” . Help me, please!
Hello, Akvideo,
Thank you for getting in touch with us.
Please, make sure you have checked all the server requirements before the installation https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
We kindly ask that you submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , as we have not received any reports from other customers regarding this situation. We would like to take a closer look at your installation.
Thank you for your cooperation.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Установив ще раз. Допомогло 
Thanks
Hello, Akvideo,
We are pleased that you were able to resolve the issue. Thank you for informing us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Pre-Purchase question. The Elementor Engineer Template. I need to use a “Bulk Variations” plugin from Barn2 and just want to be sure this and other Woo plugins are compatible with your Great theme.
Hello, Wildturkeyway,
Thank you for your interest in our theme.
We did not test our theme with this plugin to guarantee 100% compatibility. Anyway, if you face any compatibility issues with our theme just contact us and we either fix it or give you a refund if the problem could not be solved.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
very good app my website is https://jhansikart.com/
Hello, Contactrahulsahu,
Thank you for choosing XStore as your WooCommerce WordPress theme.
If you have any questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
This is the most versatile theme I know. I love it, and the support service is very good. I use it for over 5 years if I’m not mistaken. But the problem with this theme is that with more than 20 demos, how can there be only one license? Sometimes we install it to do a demonstration for a client or to start a personal project that we drop after a few days and if we need to use it again we have to buy a new license for $59. How can the team fix this?
Hello, Samticket,
Thank you for contacting us and for using XStore.
We are working according to the ThemeForest license policy – https://themeforest.net/licenses/terms/regular , it is the same for all themes on ThemeForest.
If you want to install XStore on a new site, just unregister https://prnt.sc/gfqct5D_mW6q and delete it from the old site.
Please contact us via the form on this page – https://themeforest.net/user/8theme to get personal assistance by email.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I did it but the system keeps telling me “You have reached activation number limit”.
Please try again.
That works! Thank you for your unfailing support as always.
You are welcome!
Hi, I purchased the theme. I cannot find the lang file for Dutch. It doesnt come with theme? How do i install this?
Hello, SoesIT,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Here is a link to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and a link to translation files – https://www.8theme.com/glotpress/projects/xstore/xstore/
Please watch this video – https://youtu.be/WYBlzdJs5PU
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the forum.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thank you for your reply. i will try this. in the most cases developers bundle the lang files within the WP theme. Much easier for the customer.
Hello, SoesIT,
You’re welcome! Thank you for understanding.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, we enabled the New Label to be labeled for 30 days. We had some products that where published in 2022 we changed the publish date into 2023 so on those products started to appear the NEW label… But we have another problem here We added new products but that specific products are not new we changed the dates to 2022 but still showing the NEW Label on them… Please explain us why is that happening?
Hello, Ohanyan,
Thank you for getting in touch with us.
The New Label takes into account the “last update or modification date” of the product. You can disable this label via Theme Options >> WooCommerce >> Shop Elements >> Product badges. If you want to change the functionality of this label, you can send a request to our dev team here – https://www.8theme.com/taskboard/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, Crazyhosts,
Thank you for getting in touch with us.
Please check this topic – https://www.8theme.com/topic/mini-cart-doesnt-show-products-after-update/#post-352485
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Can the “Compare” feature be activated on all of your demo sites?
Hello, Thriver37,
Thank you for your interest in our theme.
The “Compare” feature is available on all of our demo sites. You can find this feature in Theme Options > WooCommerce > Built-in Compare.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
