130 comments found.
How can I make the pages (without elementor) to not be full width and not have sidebar??
Because page layout settings gives only 3 choices: full width, left sidebar, right sidebar
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. I found that the theme has an error that occurs when registering a new account.
I managed to find out that there is a bug in the file /wp-content/themes/sandbox/inc/frontend/signin-signup-form.php line 197 do_action(‘wp_login’, $user_login);
I fixed it this way do_action(‘wp_login’, $username, $user); and now it works without error
Please fix this bug in the next update. Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I’ve just bought your WP theme. Is there any demo for a ecommerce website, or could you advice a demo ecommerce friendly ?
Thanks in advance, Anto
Hi,
You can use WooCommerce plugin for your website: https://demo.oceanthemes.site/sandbox/shop/
Thank you!
Could you please provide a new link, as this one is not working?
Hi, Please check again, shop page is work fine now. Thanks!
Thanks, but after testing it the theme is not optmised for woocommerce yet. It could be great to have this option one day on this theme.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
My support time expired unfortunately, so i can’t send you any messages : I installed woocommerce and tried to set all parameters, as I told you woocommerce does not adapt to the theme, moreover I have an alert telling me that some pages are obsolete or missing or not compatible with woocommerce.
For each woocommerce element to be added to the pages (short codes), I had to rework everything, margins, containers, in order to display the shopping cart, checkout, purchase confirmation sections …. otherwise everything was out of sync with the theme and very wrongly positioned.
More, the theme’s basic blue css is applied to the woocommerce forms and I had to rework the entire css to apply my colors and arrange the sections. Frankly, I’ve lost a lot of time and I’m still not happy with the result; the design of the theme on woocommerce pages is still very poor. It’s a pity that this theme is not conformed. But i still appreciate your job guys. For me you’re 5 stars. Regards,
Hi,
Sorry, this is a business theme and this is not a store theme. So the store part was not well optimized.
We focus on styles for some basic WooCommerce pages such as the shop page, cart page, checkout page, my account page, single product page, etc…
Thank you for your five-star review of Sandbox theme.
Thank you for using our theme!
I am having trouble finding where to change the color of the button on a header once it’s scrolled and stickied to the top of a page. It always goes from whatever color I make it to the default sandbox light blue. Where do I change the color of this light blue? I’ve looked everywhere in the customize options. Please help!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I am using version Version 1.1.0 of the theme and have built my website and added content/layouts using this theme.
I have updated to the latest version of Wordpress (6.2.2), updated all plugins and everything is good.
If I update to the latest verion of the theme (Version 1.1.1), will all my current content, settings and layouts be saved?
Note: I will use All-In-One WP Migration plugin to backup my website before I make update the theme.
Many thanks, Maurice.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I am having a strange issue with the theme. It is successfully added to wordpress. However, the footer is stuck on the header. I have checked theme customization and then header is set to a menu header. When I view the header in header builder I can see it fine. When I view the site in theme customize header it shows the footer. The footer is also showing fine at the bottom, but is also overlapping the header as well.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there.
I have bought this theme, but there is a little problem. each slide does not display the full image, you have to click several times before it will appear everything. secondly I have trouble changing the logo and pavicon please explain. Thank you for your help
regards
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there,
A few questions about your theme please:
1. With your service, will you help me if I need a hand while I am building my website? For example If I cant get a layout to work or something to look right? Will you assist so I get it right? Good support is very important.
2. Does the theme come with all of the icons? In many of your pages such homepage 19 there are many icons in different colours etc. Are these included and are they customizable in terms of colour etc?
3. I see that this theme hasn’t been updated since March. Is this a theme that is a priority for your team to work on and improve or is it on the backburner? Updates and improvements are very improtant and I don’t want to be stuck with a possible gitch.
4. Lastly, I couldn’t see any speed tests or SEO optimization features. What was the speedscore and is this theme SEO optimized?
Thank you.
Paul
Hi,
1, We provide 6 months free support, developers will directly participate in customer support during the use of the product. Help customers build the best website.
2, The theme comes with all icons, you will have all the icons to use for your website, easily change the color for each icon.
3, We always test the theme with the latest WordPress version and plugins. Will update the theme immediately if an error is found. The theme will always be improved and bugs fixed in about one to two months. This theme is still in our update and improvement plan.
4, Our theme support SEO, compatible with the popular SEO plugins.
Thank you for your interest in our theme!
I need help to build websI need help setting up my company website. Can you help me? Do you have a dedicated service to assist me with the start-up?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I need help with changing the video on the homepage for this sandbox webpage.
https://preview.themeforest.net/item/sandbox-modern-multipurpose-bootstrap-5-template/full_screen_preview/32441701?_ga=2.53186152.1767180879.1683086070-1391452169.1683086070Kindly help
Hi,
Please tell us, what version are you using? HTML template or WordPress theme?
1, If you are using the html version, please contact the author of the HTML for assistance: https://themeforest.net/item/sandbox-modern-multipurpose-bootstrap-5-template/32441701/comments
2, If you are using the WordPress version, please submit a ticket to our support system for assistance: https://oceanthemes.ticksy.com/
Thank you!
Hi,
I have the html version, but even though I haven’t used it, I like the design and now want to buy this wp version.
1. Is this wp version already stable? I read other comment and reviews and seems there are still bugs here and there.
2. Do you have an online demo for this wp version (not the html version)?.
3. Let me know when you offer a discount again, like the previous one.
Best Regards,
Hi,
1, We have fixed all the bugs that customers who are using the theme encountered.
2, Please check the online demo for Sandbox WordPress here: https://oceanthemes.site/intro/sandbox/index.html
3, Sorry, we don’t have a discount plan, as this is our lowest price at $39, we plan to increase it to $59 in the near future.
Thank you for your interest in our theme!
Hello,
Thank you for your response,
Additional questions:
4. Is there any Sandbox WordPress videos for the admin, how to use the theme?
5. When the next new version will be available?
Best Regards
Hi,
4, Yes, we have the Documentation online: https://oceanthemes.net/docs/sandbox/
5, Sorry, we have no plans for a new version yet.
Thank you!
dear sir, My website faczo.in when viewed in desktop shows my logo but when viewed in mobile doesn’t show the logo instead it shows sandbox logo. Can you please help me in this.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello great theme so i have 2 questions. 1.How can i clear in the main menu the language select and login buton. 2. Is it posible to show the grid of blog post with 2 boxes post x file. Actually show 1 box x file, and the pic is so big. Thanks
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How to replace sandbox name with company name
You can change it in the Dashboard > Settings
Hi
I found this theme on envato, it is indeed a good theme but there is an issue, the Layout 30 of this theme, the homepage is not mobile friendly, Please look into the matter and do the needful.
Thanks in Advance.
Hi, we’ll check it and fix soon. Thanks for this.
Hello Team
Till when the issue will be resolved.
Thank you
Hello!
Nice theme! It is beautiful with a great variety of blocks. Only two things are missing that I am going to need and I am not sure if I will be able to nicely integrate them in your theme with external plugins since they are not integrated by you:
1. Countdown 2. Events (a nice carousel or list of upcoming events in the frontpage)
Do you have any recommendations on those?
Thanks!
Hi,
Sorry, our theme does not support the Countdown and Events widgets. We’ll update in the future for these widgets.
Thank you!
I’m considering to buy this theme. Have been using the HTML version.
Have the issues around “Elementor Containers” (Elementor Containers as default for structure & pre-built elements) been updated/fixed?
If not, what’s the ETA? Thanks!!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Why not respond here? It’s a straightforward question. Thanks for the help
Hi,
We are working on this, please do not use the Elementor Container feature until we release an update and detailed instructions.
Thank you for your interest in our theme!
That’s great. Thanks for the heads up. Looking forward to the update
Hi,
We examined the details of Elementor’s new feature “Flexbox Container”.
1, Test, set “Flexbox Container” to active and then import demo content -> demo content still works fine: https://prnt.sc/4PsOyGqLDYjI
2, Elementor is support convert the Section to Container: https://prnt.sc/Sexu7RHmrb6H
=> In conclusion, this is a new feature of Elementor and is still in beta, so the old content built on Sections, and Columns is not broken layout and still works very well.
Thank you for your interest in our theme!
Sounds good. Thanks for the information. My question was based on a comment here, and review from another user.
But if it works, good to know. I will order the theme now. Thanks
Great, Thank you!
Can I get PSD files of the images used with this theme?
Sorry, we do have not PSD files for this theme, Thank you!
How can I edit 404 page, I am not to find it anywhere in my wordpress theme!
And website is not perfectly mobile friendly as promised.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hi can you help me for this theme i perched the Sandbox – Modern & Multipurpose Bootstrap 5 Template but i need the WordPress can you
Hi,
You can buy the Sandbox WordPress theme from us and use for your website.
Thank you!
