26721 comments found.
Hi,i`ve got a licence for bridge theme. I deleted all the files on the domain before desactivate the licence. Now i cant get to wordpress dashboard to desactivate the licence and use it in another domain…How can I desactivate it? THX
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case, if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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I did core updates on all my bridge sites around 10 of them…..after the update all of them don’t have a license key in the qode dashboard and they don’t have qode options. I need to speak with someone – how do I tell them apart?
Hi there,
Please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hello, I’ve installed the theme and have been attempting to register it but it just says “please wait”. It’s been over and hour. Could you please look into this. I’m not able to proceed with what I need to do until this is done. Thanks.
Nevermind. I’ll figure this out. Thanks.
Hi there,
We are happy to hear that this has been resolved! You should know that you can always submit a ticket to our Help Center in case you need any further assistance, and one of our support agents will assist you.
Thanks
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Ticket submitted 2 days ago and still no reply from support Ticket Id #223719
IMPORTANT Please do not refer me to any tutorials or troubleshooting documents. All have been tried**
Theme uploaded successfully Original Bridge demo (Elementor) would not download via one click method so followed xml guide (deactivating all plugins unrelated to the demo as recommended) Then downloaded widgets and options The demo looks terrible. Hard to know what’s wrong but text and pages have no style. I cannot proceed and need. support urgently
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
We couldn’t reproduce this on our end. Could you please let us know if you’ve made some changes to your installation prior to getting this error (like PHP update)?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello no. Can I email you admin credentials so you can have a look?
Hi, I just checked the php and looks like the hosting company changed the php version to 8.0 as the versions below that are outdated. And looks like the theme not compatible with php version 8.0.
Hi there,
Our theme is compatible with PHP 8 so please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
You can also share your URL address so we can check.
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I updated the theme and plugins, I got several other issues: elements on the website pages were broken, theme options was not showing, so I reverted and reinstalled the old theme. However, the old theme is showing a critical error. Apparently, the error is coming from a file inside the folder header-appearances. So currently I have changed the path of that folder in order to hide the error. The problem is that with this solution our website has not header. Here’s the website: https://www.teflconnect.com/ As you can see, there’s no header. Once I change folder name having the header file, the error is visible. PLEASE WE NEED AND URGENT SOLUTION.
Hi there,
We are not sure, but once we check your website now we do see the header https://i.imgur.com/fSQAMfV.png
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Bought and installed this theme – imported original Bridge demo through xml import following all instructions on your guide video. All the layouts are unrecognisable – CSS missing? Submitted 2 tickets days ago – no response. I cannot proceed with my website build until resolved. Ticket Id #223719.
PLEASE RESPOND WITH SUPPORT ASSISTANCE
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! Does this theme support WordPress version 6.2?
Thank you so much
Hello,
The theme is compatible with the latest version of WordPress.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Organic Market Theme (Bakery – not the one pager ( full site) – Content bottom on home page will not go way – Code options off, widget deleted, on page set to no. – Why is it still showing? All other pages content bottom is doing what it suppose do – Help!
Hello,
It could be that different “Content Bottom” options are set on the page. Local page options will override global theme options and you can find more in this article – Understanding Global And Page Settings In The Bridge WordPress Theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please I need an URGENT solution. Thanks
By the way I can’t find the theme options under my theme
Hello,
Latest version of the theme is compatible with PHP 8.0.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is there a way please to see wich domain names are linked to my bridge licenses ? Thanks
Hello,
Please contact us through this email, include your purchase codes in the email, and our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have purchased this theme for 7 client websites since 2016. Have loved without a hitch up to now. Just tried to update the theme on an older site, which needed the Envato plug in enabled. Just tried three times to input the Purchase Code and email and the whole Registration Page is hanging….Please Wait? It’s been ages and never had this before. Whilst the whole site looks terrible, not happy with this?
Okay, really getting stressed about this. I have downloaded the theme folder again from Envato and done a clean theme install. Gone back to register and agin, it’s just hanging, not moving from …Please Wait. I realise this is comments only but cannot get into Support, help urgently needed.
It’s the Core Dashboard!!! PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /home/sites/7a/4/4f666b7df5/public_html/wp-content/plugins/bridge-core/modules/core-dashboard/core-dashboard.php:168 How can this be fixed.
Hello,
Please try the suggestions from this article – How To Fix The Please Wait Error During Registration Process.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Tried that link off a Google Search yesterday and it did not fix anything. The Theme update is showing at 29.5, which is odd. I think it’s in the update, so I rolled back before the update to a back up and the website has luckily come back. But this is not a solution, I have seven other websites using Bridge and there is no way I am going to update these. I see others are getting PHP errors on the new update, please check that there are no issues with the new update?
The theme is working correctly on our end. Please note that the theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server so this could be the reason why the site is not being shown correctly.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Already submitted ticket. Just replied to it as had nothing back from you. I had to roll back to another back up to get the website back after all the problems. So still have huge issues!. Eight years using this theme, I consider myself quite expert on Bridge, but this is insane!
Ticket 223902
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Hi, How to use TikTok icon via Qode Social Icon?
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought my template two years ago. I keep it updated and optimized. And in the last year it has started to malfunction. It has a performance of 9 according to PageSpeed. I have tried to optimize it as much as possible, I have a good posting, I have followed all the tips and it is still doing terrible. I am very disappointed.
Hello,
There are many ways and tricks for improving WordPress site speed and you can see some of our recommendations here.
A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am working a site with Bridge and when we enable the sliderrev the menu goes away. How do we get it back
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Since the latest theme update, it’s not possible to updatedthe WPBakery Page Builder plugin. Please can you advise if this will be available soon? I’m not sure if it’s related, however the image slider I used on my homepage has since stopped working. I created it originally with WPBakery but most recently edited the slider with Elementor.
Hello,
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Please note that WPBakery and Elementor page builder are not interchangeable and the content built with WPBakery cannot be edited with Elementor. Once you pick a page builder you wish to use, you should stick to that plugin and make sure that the other one is Deactivated. Having both page builders installed and activated at the same time can have a significant impact on your website speed and overall performance.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I just updated theme but a couple of plugins didn’t update along with it. I tried to go in and update them manually but was only successful updating the LayerSlider plugin from the downloaded zip.
I can’t find the WPBakery Page Builder plugin file to reupload. I also tried to submit a ticket in the help center but I haven’t been able to because I bought this theme a while ago.
Hello,
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, thanks for your response, I’ve done this (Updated the theme, and installed all the required plugins in Appearance > Install plugins. BUT in my plugins page, the WPBakery Page Builder and LayerSlider still require updates.
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Hi We have 5 licences of Bridge and need to renew the support licence for a specific produto but on’t know which licence it has Can you please tell us the 5 licences to which purchace code they belong.
Hello,
Please contact us through this email, include your purchase codes in the email, and our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am interested to buy this template. (Construction firm demo) I want to know if it is possible to click and enter a new page to display each project with complete details in the project display section on a main page? Because I want to buy this template for a construction website and I need to display all their projects with complete details..
Hello,
You can achieve this by creating a portfolio list for each project and add projects as portfolio singles.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey team,
Could you please confirm If I can have a menu like the one you have on demo site? Check the photo for more info https://ibb.co/NKwvnLk
I would like to have this menu as my primary menu/header.
Thank you!
Hello,
You can try achieving this by importing Bridge Landing demo (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have three licenses of this theme and I have them installed in three installations, but in two of them when updating the theme it tells me that the license is in use, how can I manage the licenses to remove them from installations that are no longer in use… ?
Thank you
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
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