1226 comments found.
Jusqu’à présent, leur support ne m’a jamais aidé. Je regrette d’avoir effectué l’achat de ce thème, car je suis bloqué dans le développement de mon site sur la version mobile 3. Aucune donnée de démarrage rapide n’a été importée. J’ai contacté le support, mais personne ne répond. Je ne sais plus comment travailler sur mon site. Les développeurs ne se soucient pas du travail de leurs clients. Je regrette cette situation.
Hello,
We have received your ticket and responded. Please do not create new tickets with the same content
Thanks!
Oui exactement ! Mais Je suis un peu triste du retard de vos réponses. Pourriez-vous s’il vous plaît m’aider à résoudre mon problème une fois pour toutes afin que je puisse terminer mon travail ? Vous avez ajouté les données de démarrage rapide, ce qui est bien, mais il reste quelques éléments à régler pour que tout soit parfait et facilite mon travail.
Hello,
About your issues please give us via ticket. Our developer will check and help you there.
Thanks!
Vous avez reçu mes messages concernant le ticket 14649, mais vous ne m’avez jamais répondu. Cela fait déjà près de 48 heures et cela fait presque une semaine que vous n’avez toujours pas résolu définitivement mon problème.
Hello,
We replied your ticket within 24 hours. Please check again
Thanks!
Vous avez un message non répondu pouvez-vous répondre svp
Hello,
We replied your ticket. Please check
Thanks!
Item ID: 20492674 please help me.
Hello,
Thank you so much for contacting us.
We have checked and responded to your request. Please check…
Thanks!
Envato Help suggested me a refund.I submitted a refund application. You also agreed to refund me. I used a credit card to purchase the purchase. I would like to ask if the credit card can be refunded. Because you have not responded to me for more than a day.
Hello,
We agree change to Emarket Opencart Theme. First, please purchase eMarket Opencart theme (https://1.envato.market/so_emarket) and then send us the purchase code of eMarket Opencart. After checking and confirming the purchase, we will give you this refund.
Thanks!
I just purchased the eMarket Opencart theme.please checking and confirming the purchase.please deal with it as soon as possible. Item ID:。 20843842
Hello,
We have just confirmed your request. You will receive your refund within the next few days
Thanks!
I want my Refund this theme have alot of problems
Hello,
Thank you so much for contacting us.
We have checked and responded to your request and ticket. Please check…
Thanks!
Updating Plugin: Elementor Pro Downloading update from https://plugin-downloads.elementor.com/v2/package_download/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJsaWNlbnNlIjoiYWN0aXZhdGVkIiwidXJsIjoiaHR0cHM6Ly90dGVpLmNvbS5hdSIsImRvd25sb2FkX2JldGEiOmZhbHNlLCJmaWxlX2tleSI6IjEiLCJpYXQiOjE2OTM2NjQ4MDQsImV4cCI6MTY5Mzc1MTIwNH0.HID201Fly5vU0iM_WqcS_FiZMNzvssbbRpusoJ8YSLU/package_download…
Download failed. Unauthorized
Hello,
Thank you so much for contacting us.
Maybe Elementor’s download link is having problems. Now please submit a ticket via this link: https://support.wpthemego.com. Our team will send you the latest version of Elementor Pro
Thanks!
I’m asking for a refund, your theme is too complicated and my client doesn’t like it, please refund me, I sent a ticket for refund and you didn’t agree to refund me.
Hello,
Thank you so much for contacting us and we are so sorry for all inconvenience you got from our theme.
We have checked all your tickets and found that our team has solved all the problems so we can not agree your refund.
If you need help please submit a ticket via this link: https://support.wpthemego.com/. Our team will check and help you there.
Thanks!
hi, pagination does not work for Search results page. that shows only 10 prodcuts out of 900products. how can i solve this problem?
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin…). Our developer will check and help you there.
Thanks!
hi, my support ticket has been expired, I did not use till now but i am using now. Can i get a support please?
Hi
1 – How to disable newsletter popup
2- I translated the texts of SW Add To Cart Notification plugin to the French language with loco translate but it is still displayed in English, no change. also for the translation of the theme, no change.
3- How to change the color of the promotion sticker on the product in promotion, it is yellow and I want to put it in red.
4 – I want the product price on the home page to be in a red square
Hello,
Thank you so much for contacting us. Here are our answers:
1/ To disable Newsletter popup, please go to the admin => templates => popup => edit newsletter popup => click on the update options => display conditions => then remove all display conditions of popup here
2/ Please provide us your site info including admin account, FTP or cpanel info via our help center. We need to check it first
3/ I haven’t got clear. Do you mean the sale icon?
4/ Please create a new ticket on our help center. Our supporter will check and give you some custom css code
All problems please submit a ticket via this link: https://support.wpthemego.com. Our team will check and help you there.
Thanks!
Will this theme work for dropshipping
Elementor Pro is lifetime free in this theme or have to be updated
Hello,
Thank you so much for contacting us.
1. Our theme is compatible with dropshipping 2. We will support Elementor pro activation by our license without fee for the first year. After that, if you still want to use Elementor pro, we can support you with the license with a sale of 65% of the price, so you only need to pay $20/year instead of $65/year and you save $45/year
If you have nay questions please let us know
Thanks!
Hello. I’d like to change the the Title Primary menu to Main Menu and Vertical Menu to Display Categories when viewed on mobile.
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
Hi, I want to customize the page product on mobile how i can doing it !
Hello,
Thank you so much for contacting us.
Please give us all your request via this link: https://www.magentech.com/custom-work-service
Our customize team will check and help you do it.
Thanks!
Hello I purchase your theme I mnage to see some things but in your guide that you have is not very helpful in some things such as when create a page I cannot find the actual file to edit the code I search everywhere in the internet but nothing
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
Hi there,
I’m interested in your theme, does any theme have sticky menu/navigation? I check the demo but it does not display any sticky menu. Thanks
Hello,
Thank you so much for contacting us.
You can refer this video: https://www.youtube.com/watch?v=K4DpQI3fYto&t=10s to enable sticky menu using elementor in Wordpress. If you have any questions please let us know.
Thanks!
I am having a problem to open a support ticket. It says I should indicate order number, I have item ID and purchase code. Neither are working. I used the purchase code before but today it is indicating it should have numerical values only. what should I do?
Please respond
Hello,
Thank you so much for contacting us.
Please choose “Themeforest” https://prnt.sc/OZxFZoj0AF8i and Insert the purchase code.
Thanks!
Can I reuse the website as many as possible?
Hello,
Thank you so much for contacting us.
Please note that 1 time purchase we only support on 1 domain. If you want to use multiple domains you must purchase the theme again. Please let us know if you have any questions.
Thanks!
is it possible to change the domain?
Hello,
You can change the domain. But if you need support on more than one domain you need buy our theme again. 1 time buy we only support 1 domain.
Thanks!
Can you share any links of live sites using your theme to build their multivendor store portal?
Hello,
Thank you so much for contacting us.
eMarket theme is fully compatible with the top multi-vendor marketplace plugins. You can easily build your multi-vendor marketplace with Dokan MarketPlace, WC Vendors, MultiVendorX or WCFM MarketPlace plugin. Here are the demo links about multivendor you can refer:
Dokan: https://demo.wpthemego.com/themes/sw_emarket/dokan/store/vendor1/
WC VENDOR: https://demo.wpthemego.com/themes/sw_emarket/wcvendor/vendors/vendor1/#
MultiVendorX: https://demo.wpthemego.com/themes/sw_emarket/marketplace/vendor/vendor2/
WCFM MARKETPLACE: https://demo.wpthemego.com/themes/sw_emarket/wcfm/store/vendor1/
Thanks!
i did not ask for demo links i ask for live sites links running by your customers.
Hello,
We cannot provide the customer’s site because it is related to the security of customer information.
But we are sure our theme is compatible with Dokan MarketPlace, WC Vendors, MultiVendorX or WCFM MarketPlace plugin.
If you have any questions please let us know.
Thanks!
And how we can get the license of JetSmartFIlter !? is n included on the theme ?
Hello,
Thank you so much for contacting us.
This is a 3rd party plugin so we don’t provide license. You need purchase this plugin to use.
Thanks!
Hi, How to disable the sticky menu , it s not working for me ? any help ! and also i want to add js to my child theme but it doesnt work also !
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
I am very interested in this theme and am positively considering purchasing it, but I would like to ask you a few questions before I make the purchase below.
1. I want to build a website that is compatible with both WordPress and WooCommerce.
2. I want to know if your theme includes all the features to manage multi-vendor, i.e. I would like to know to install any additional plugins or programs for it. if there are any additional plugins or programs that I need, please let me know.
3. The website I’m creating will be a shopping mall with many sellers, so I need to allow multiple vendors to list their products and view their sales information.
4. The site administrator should be able to block vendors’ stores and products if it is necessary.
5. The site administrator should be able to gradually restrict vendors’ product listing permissions. For example, product listings can be pended for publication, and only published after site administrators review them.
6. I want to integrate product payments with an e-payment system that is compatible with WooCommerce and only accepts payments from Korea. I want to know if there is no problem.
Hello,
Thank you so much for contacting us. Here are our answers:
1. Our theme is compatible with both Wordpress and Woocommerce
2. Our theme is compatible with Multivendor plugins like Dokan Multivendor, WC Vendors and WC MarketPlace and WCFM MarketPlace.
3,4,5: Please contact the plugin’s author directly for more details about the features
6. We haven’t tested it so we can’t be sure. If possible please send us the plugin to check
If you have nay questions please let us know.
Thanks!
Its been a week, Please reply to the Ticket ID: #13422
(It always taking minimum 1 week to get a reply from you people)
Hello,
We’re sorry, we missed your ticket. We checked and replied your ticket. Please check again…
Thanks!
hi i would like to request refund for me extended support, as no replies were made to my threat, on date 22.03.2023 15:53:01
Hello,
Thank you so much for contacting us.
We checked the ticket system but there are no new tickets from you https://prnt.sc/DhxLPEU31HLF
We control all via this ticket system: https://support.wpthemego.com/ So please submit a ticket again. We will check and help you resolve.
Thanks!
hi, please proceed on refund as client cancelled on us
hi how do i request for refund
Hello,
Thank you so much for contacting us.
We checked the ticket system but there are no new tickets from you https://prnt.sc/DhxLPEU31HLF
We control all via this ticket system: https://support.wpthemego.com/ So please submit a ticket again. We will check and help you resolve. We cannot refund without knowing what your problem is. So please cooperate.
Thanks!
10564 please check this ticket, i realise i was redirected to https://www.magentech.com/support/tickets?envato_item_id=20492674 when i click on envato support, nvm please help fix my problem, no refund required for now
Viewing Ticket: #10564 – please check this ticket, and the item support link from themeforest leads to the wrong site earlier
Hello,
Our team has answered your ticket. Please check and follow…
Thanks!
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
