366 comments found.
Hi Steel Themes,
On your theme – Creote Corp & Consulting Business WordPress Theme we facing Following Issues:
- We can't Use WP Bakery Editor in Header & Footer Features
- We are facing difficulty in Adding Brand Logo in Header and Footer
Section
- Social Icons are not responding according to theme.
Kindly provide support for our website and provide us clear documentation.
Thanks & regards,
Osan Studio – Creative Agency Team.
Hi ,
1) You want to enable wpbakery for custom post type https://tinyurl.com/24xlec6h
2) After Enable wpbkery for header and footer > go to header -> edit the header -> click the header widgets -> click header content tab -> change the logo -> https://tinyurl.com/25fakku6
3) We update the icons so please use fab instead of fa—> fab fa-facebook -> https://tinyurl.com/26v5ys5u
4) Any other issues submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hi
We can’t enable wpbakery custom post type. In WpBakery – Default template for post types, we can’t enable any options.
We need Support for these issues. Do need to support for this issues.
Hi,
Please submit ticket here https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hello,
On mobile; How can i set preloader show time? If we don’t click X; preloader stays on the screen.
Hi ,
1). Please check with any other device may me caches issues.
2). Or some plugin have problem
3). Did you optimised the site ?
Submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Thank you very much. I applied what you suggested on ticket. Thanks.
I need to delete a link that is attached to the Header Logo of my website. My website address is www.wiredplans.com. and everytime I click the header logo this is what will pop up:
https://i0.wp.com/wiredplans.com/wp-content/uploads/2022/10/cropped-wired-plans.png?ssl=1This is a BUG and is destroying my business’ reputation.
Hi ,
1) This is not a bug.
2) I don’t know how did you miss the link we added ?
3) You changed the logo, below is the link we added, so check the screenshot and blank the link or add your link?
Please any other issues submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
I already have submitted a ticket yesterday and I still have not received any feedback about it.
Hi , sorry for the inconvenience
1) We can’t reply on your ticket , there is an issues on that.
2). So we replied on your old ticket please check that ticket. -> https://steelthemes.ticksy.com/ticket/3208486/ before 20hours we replied your ticket please check and let us know. https://tinyurl.com/2krzldeyThanks
Hi! I’d like to ask assistance on how to update my theme to the latest version. I also like to ask assistance on how to change the destination link of a Logo in my homepage.
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
I have submitted a ticket already for this yesterday and until now I still have not received any feedback
Hi, is it possible to have different footer and header on different pages?
Hi,
yes, it is possible to change different header and footer for different pages by using page options -https://themepanthers.com/documentation/creote-documentation/page.html#pageoptions
Any other issues please submit your ticket here https://steelthemes.ticksy.com/home/100019165/
Thanks
My social media icons not visible in website. What is the actual issue ? How we can rectify this ?
https://wecarescc.comHi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
Dear Team,
1. How do you disable the search icon on mobile devices? The header settings only disable it on the desktop.
2. How do you adjust the slide change speed on SliderV1?
Please help to fix these issues.
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
buy the license and install the theme on a client, currently I have to cancel that website and I want to transfer that license to another website. How should i do?
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will with this asap.
Thanks
my support tells me that it’s finished, I just want to know how to cancel the license on that site and use it on another
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license
Hi,
You want to renew support for further support. Also u want to buy new license for new site. For more info, Please mail to steelthemeshelp@gmail.com
Thanks
Hi,
we are using Testimonial V1 element, and there is problem with time frame between each testimonial (3000 ms between each of them).
How can we increase time between each testimonial for example on 6000 ms), because there is no option inside element itself?
Thank you and best regards,
Hi ,
Please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you asap.
Thanks
Hello,
Creote Theme Purchase Code: 2731c0f3-b650-47e9-988b-92bf8c73baa6
We just finished setting up our new website dev area, using the Creote theme and imported demo content.
The ONE home page demo my client wants to use is Home Page 13. That is the ONE homepage your demo did NOT import.
Other Problems: The Demo Import did not bring in any revolution slider. The Demo Import did not correctly setup the mega menus ( Mega Menu headers all look broken )
Please help us to get the Demo Homepage v13 all of the Slider Revolution demos imported, and the Mega Menus working correctly.
Here are the login credentials for our demo site:
https://dev.ximbalo.space/PWD/wp-admin/ User: Ximbalo Pass: S3tup!!2023.01Hi ,
1) You want to import sliders manually => https://youtu.be/dGWIVPzw5Dw
2) We clearly mention the demos number in import area => https://www.awesomescreenshot.com/image/40064149?key=8643d2719ed40f9b2701b413a99bccb0
3) I think you sort out the menu collapsed problem
Any other issues please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you ASAP.
Thanks
Hello,
Is it possible to add filter to services? https://www.de-ak.com/hizmetler/ https://imgur.com/qmrY6F6Hi ,
Really sorry can’t change project post type to service.
Any other issues please submit your ticket here => https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you ASAP.
Thanks
Hi I have successfully installed the Creote theme unfortunately website keeps loading. Please help.
Hi,
Please submit your ticket here – https://steelthemes.ticksy.com/home/100019165/
Our support team will assist you ASAP.
Thanks
Hello,
please, can you help me with my WP template Creote, which I have used for my website https://renata.azurewebsites.net/. The content on the website looks completely different then in admin interface. What can I do for unification content from admin with website?
Thank you for your help.
Regards Renata Kokiová
Hi,
Please submit your ticket here – https://steelthemes.ticksy.com/submit/#100019994
Our support team will assist you ASAP.
Thanks
Hello, is there slug change settings for services, portfolios, projects? I think services are page. But what about projects?
Hi ,
Both service and projects are seperate post type , We will help you to change the slug name.
Thanks
Hello, i purchased it. I will let you know. But i see that there is an important speed issue. Is the theme compl. with WP Rocket? I need your info. Thanks.
Hi ,
This is what we done on our demo site to improve the loading time. You could try to follow it to improve your website’s speed.
1) Choose a good host
When starting out, a shared host might seem like a bargain if you don’t have too many visitor. We are using a hosting of Stablehost for our demo site. But if you have more than 1000 visitors per day, you should use a VPS, or at least a higher plan of a sharing hosting.
2) Use an effective caching plugin
WordPress plugins are obviously quite useful, but some of the best fall under the caching category, as they drastically improve page loads time, and best of all, all of them on WordPress.org are free and easy to use.
We are using Litespeed cache pluign for our demo site.
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Any Other Issues submit your tickt here => https://steelthemes.ticksy.com/submit/#100019994
Our support team will assist you ASAP.
Thanks
I created ticket.
Hello, waiting for slug support. Thanks.
Hello ,
Please check the ticket and let us know through ticket
Thanks
It’s a pretty flexible and comfortable theme, your support is very good. You are very involved. Thanks.
Hi,
Thanks for your valuable words. 
Highly appreciated.
Hello. I have some issues with the template, especially with backery because it has som bugs in blog page and single blog pages.
I have some screenshot showing the problems like:
1. Backery backend is not working for blog page o single blog entrances. I even installed another template to check if there was a bug with wordpress or backery, but it showed no trouble with the blog area.
2. Cannot translate some text areas like POSTED BY, POST COMENT, the word SHARE and icons at the end of the blog.
if there is a way to send you the screenshots, please let me know
thanks
Hi ,
Send me the screenshot through => https://steelthemes.ticksy.com/home/100019165/
We will check and let you know
Thanks
Hi, I’ve just purchased and deployed your template to our site. I am now beginning to template. At a first glance the website loads very slow. Can you please give some first steps guidelines?
Hi,
if site is slow means that not because of theme it depends on your hosting and plan.
We are here to help you. please submit ticket here – https://steelthemes.ticksy.com/submit/#100019994
Our support team will assist you ASAP.
Thanks
thanks. I created PRIVATE TICKET #3366316 please respond asap
I noticed all of the text/title/image box elementor widgets only allows us to align left, center and right. It is missing a very important one – justify.
Is it possible for you to add in support for this?
Hi,
Please mail your issues to steelthemeshelp@gmail.com. Our support team will assist you asap.
Thanks
Hello, your theme repeats the contents three times on the page. I am using for example homePage Six and the content is repeated three times. From the Elementor editor I see everything correctly, but when I view the site all the page elements are replicated three times. I tried reinstalling the theme but the problem didn’t go away. Can you solve it?
Hi , Please mail to steelthemeshelp@gmail.com . Our support team will help you asap.
Thanks
Hi,
I have just bought your beaytiful theme. But I have a small experience and made a mistake. I need wordpress theme, but have bought for another system (I even do not understand for what system this is. ) Could you please help me to get wordpress theme? Could you refund, and I will by wordpress verion? Or is there different way? Thank you in advance, Julia
Hi,
Please purchase WordPress version and give refund request for html version.
Thanks
Hey!
Could you please tell me what to do to have the description show first not the reviews on the PRODUCT page?
Hi,
Please mail your issues to steelthemeshelp@gmail.com. Our support team will assist you asap.
Thanks
ok thank you!