218 comments found.
How can I update the Slider Revolution plugin as it’s not in the Theme update package and it doesn’t allow automatic updating either as it’s part of the theme and I can’t activate it.
I have the theme updated via the Envato Market Plugin and I also have the Wavo Elementor Addons updated.
Updated. Thanks.
ok 
Hi, does anyone know how to install one page parallax demo store I can’t find that in drop down. Not all demo are listed when you install this theme some of them are missing. Thank you
Hi there,
Please install the Main Demo, which has over 10+ homepages including one-page demo. After you installed it successfuly, you can select the one page as your homepage from: Dashboard > Settings > Reading > Homepage.
Please feel free to submit a ticket on our support desk and our team will gladly help you out with your issues.
Thanks
How can I migrate license key to new website? I have changed my business name so do domain url. I can’t activate the theme when I’m trying to proceed with current code. TICKET #3561070
Hi there,
Please check your ticket again. As per your request, we disconnected your lisense code on your old domain so you can use it on your new domain.
Thanks
Hello! How can i remove the hero title from the pages of my template? i selected in page options no title and added h1 in the class, also tried by code but still there. thanks
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi, will the portfolio plugin allow more than 4 rows in a “masonry” theme, no gutters and fullwidth of page as it expands? Is there a way to see this interface for the portfolio? The selections available? Thanks.
Need to know now please, otherwise, moving on….
Hi there,
Apologises for the delay.
Yes, it’s possible in this theme.
Thanks
Awesome! I was looking up the tutorial that talks about how to rig the header using Elementor: however the video is down .https://ninetheme.com/docs/header-options/ I’m assuming every aspect of typography and logo placement and header padding can be addressed in this UI?
I would like to take a look at samples of the UI regarding setting up the Portfolio layout. Is this available? It is very important to my design
Hey,
I took a short video about the theme portfolio settings for you:
https://www.loom.com/share/2653245e05e74f5f8426643f739526c3?sid=467741f7-747f-4967-90b5-2747e8cb06f5Thanks
Wow! Amazing! thank you. I can see there is a way to adjust the padding between images, which is what I was concerned about. This helps. And thank you for the “drive-through” speed response.
You’re most welcome. I’m glad if that was helpfull
Have a nice day!
I purchased the Theme and I am trying to understand where you are in this video you posted. My UI does not look like that at all. What tab are you in inside the wordpress admin? Im on a Mac running Safari
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
PRE-SALE Questions
1. Can we add multiple images on project / portfolio detail page ? In carousel or any other way?
2. Can Youtube Videos also be incorporated on this project / portfolio detail page?
3. Project / portfolio detail page admin panel will be in Add post format?
Hi there,
Apologises for the delay.
You can use Elementor page builder on your portfolio details page and use any elementor widgets including carousel or video widgets as well.
Thanks
Hi, thank you for creating the WAVO theme, it’s awesome and we love it. We’ve been using it for some time, and now noticed that on mobile devices, when the site loads, the content slider only shows a grey background. the images and words only load when user scrolls down. I suspect it’s a lazy load issue but I don’t know how to rectify it. could you help to point me in the right direction? thank you so much. Here’s our link: https://banah.co
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
I have to disconnect the license from my domain, what can I do? please it’s urgent thank you
Hi there,
Sure, I just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Appreciate your support as I got an issue while activating the theme in wordpress it’s shows an error (our server does not match the recommended settings. Import the BASIC Demo only, or adjust your settings. “max_input_vars=1000”.
Is there a possible way to fix this from the theme file? or changing the value of “max_input_vars”
Hi
Our customer support will assist you quickly. Please open a ticket here: https://9theme.ticksy.com/tickets/
Hey,
You may dismiss that notice as it is just a recommandation for an optimal server settings. However, if you still don’t want to see that notice, you may contact to your hosting provider to increase your server values.
Thanks
I need to unregister this theme purchase code. Please help
Nevermind. Just sent a ticket!
Hi there,
Thanks for reaching out.
I just disconnect your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Hello. I’m facing a strange problem. I installed a normal theme, but when I entered Elementor editing, most of the content (slider, image, text, etc.) was blank/missing. I need your solution to solve this. Please respond quickly.
Hi
Please open a ticket here: https://9theme.ticksy.com/tickets/
v10 demo does not appear in the theme I purchased
https://prnt.sc/snsVQZdkbBEDHi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello, if I use “Locomotive Template” as Pagelayout all my anchor-links within the page doesnt work anymore. What am I doing wrong?
Greetings
Hi there
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
if the theme completing more than one year when purchased. it still will receive theme update even though i didn’t renew the support?
Hello there,
Thanks for reaching out.
Yes, regardless your support period, once you purchase a lisense, you’re entitled to get a lifetime update. The current version of this theme is 2.2.3 If you have an old version, you can update your theme with the Envato Market plugin, which is bundled with this theme.
Thanks
how to renew wavo theme before expired
Hi
Check the Add To Cart area on the right side of this page, there is information about your support period. Check the support extension field in this area and purchase the extension if you wish.
https://themeforest.net/item/wavo-creative-portfolio-agency-theme/26552218my theme will expire after 2 days. and i want to renew it now
Hi,
Sure, if you like to extend your support, you may check the following link:
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-SupportThanks
hey I can’t activate my purchase code for the theme. It says its invalid.
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
How to remove the domain used for the license I have?
Hi
Please open a ticket : https://9theme.ticksy.com/tickets/
After upgrading to the version 2.2.2, the menu button on mobile is not anymore clickable. Can you please check that?
Hi there,
Thanks for reaching out.
We just checked this question on our local server using different devices but couldn’t see any problem with the menu button on mobile.
Just in case, please post a message to our support account by providing your site credentials and we’ll have a look it on your site.
Thanks
Hello! How do I reactivate theme..
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hi, I need to get this theme https://ninetheme.com/themes/wavo/ (home light 1) but I am unable to do it.
Hi there,
Thanks for reaching out.
Once you import the Main Demo, which has 19 homepages including the home light, you can select any of those homepages as your fronpage: https://prnt.sc/lU3PKQFo5-J6
If any help is neeed with the demo installation, please feel free to submit a ticket our support desk and our team will gladly install any demo you want.
Thanks
