21602 comments found.
Great tool 
Merci beaucoup 
I’ve the theme and I want to rebuild my site so I’ve installed another copy of The7, registered but when I try to import a pre-made site I get an almost balnk page
https://i.imgur.com/mGvvY66.pngso I’m not able to go on. I want to rebuil my site and deregister and delete the old one but it’s impossible to go on and I cannot send a ticket since my support period is over. thanks
Hi!
1) We allow submitting tickets even when the support period is over 
2) Could you please try this approach https://support.dream-theme.com/knowledgebase/pre-made-website-content-missing/
That worked, you’re the best!
As well as our buyers are
Hi could you let me know on the CREATIVE LIGHT theme it features square boxes with two rounded corners. Can these easily be changed to circle placements rather than squares? Thank you
Hi! Yes, sure. It can be adjusted!
The7 theme is broken on our site. https://gunnip.com/
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
The included “Ultimate Addons for WPBakery Page Builder” Plugin is not compatible with PHP 8.1, but they shipped already an update in January, which is sadly not yet updated in The7 theme. When will you update it?
Hello!
Thanks, I will remind our team to update the plugin. But I should say that even WordPress itself is only beta-compatible with PHP 8.1 https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/ It may return notices. Therefore, we recommend to keep using PHP 8.0
Hi!
You can update the plugin under The7 -> Plugins.
I created a custom Post_Type “Events” and I want to pull the post from the blog list but the post is not showing on the list.
How can I pull the post_type “Events” from the blog list correctly? Thank you.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I just installed the Theme, but I dont have the theme options to get access to edit the footer, header…
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
How can i de-register my purchase code on website that no longer exists? I need to use the theme for another project.
Hello!
Thanks for asking!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Hid did you guys also offer extra custom support if we need some changes or customizations that are not available in The7?
Resuming, you guys also offer custom work if we need? We send the requirements you send the quote, we pay extra and your team do the job?
Hello!
If you require a couple of simple CSS tweaks, you can ask our support https://support.dream-theme.com/ for free. Otherwise, you can ask if it can be done here.
Hello, how do i remove the “in this article” and “share on social media” located within every blog post. theme in use is elementor business. thanks
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi. do not worry i was able to figure it out. Great theme too.
Thank you! We are glad you were able to figure it out.
Making a Global Footer. Possible?
Hello,
Yes.
Please get in touch with our support at https://support.dream-theme.com if you need assistance with it.
Thanks!
When I installed “7” on May 5, the following pages were gone. Removed?
https://the7.io/elementor-main/product-category/shop-home/Which page will replace it?
Hello,
Demo content was last packaged well over a week ago. There’s a high chance page you are looking for is still there.
Also note that we update our demo content from time to time. So pages may be added/removed/changed.
After the last update, almost all of my pages lost the menu. What happened? How can I fix it?
I submitted a ticket.
Thank you for submitting a ticket!
So you actually need to buy Elementor Pro to use the Theme Builder?
Hello! You can use its free alternative – Pro Elements.
Hi would like ask if I have the same domain with 2 different domains for 2 different languages is it ok to be used with 1 license
https://en.abc.com and https://fr.abc.comis basically the same website with different language
Thanks
Hi! Yes, it’s okay. Thanks for asking!
Hello, I just bought the theme and wanted to immediately start working on it. But first I make a version in Local, it asks me to register the theme but it says that the domain will be registered. Which of course right now is local and temporary until I upload it to the final hosting service. What happens in this case? Will I have problems if I register it right now and later upload it to the server?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ It’s okay to register the theme on a localhost.
I bought it. When editing using wpbakery, it is editing a fixed page, but even if you replace the image, it will not be reflected. changed in the edit screen. Do I need to purchase the wpbakery option?
Hello! Could you please make sure it is not a matter of cache: caching plugins or server-side cache. If this is not the case, please submit a ticket at https://support.dream-theme.com/
No, you don’t need to make any extra purchases.
I have purchased a license for my website and activated it on my domain. Now, I want to activate another WordPress panel as a subdomain with the same theme on the same domain. Do I need to buy another license or can I use the same previous license that I bought to activate another site on the same domain as a subdomain with an active theme?
Hello! Thanks for asking!
If this subdomain is a logical part of your main domain, you can apply the same license for both websites. If the subdomain is an independent website, you need to have an individual license for this site.
I bought it. When editing using wpbakery, it is editing a fixed page, but even if you replace the image, it will not be reflected. changed in the edit screen. Do I need to purchase the wpbakery option?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
I just bought it and I’m totally disappointed, I’ve used the previous versions and when I was going to customize the site I had many more options, when I go to customize the site a page appears telling me to do it now by the elements, but not all the options appear as regular modify menu and etc. I went to change the logo by the Elementor as indicated in this link and it does not replace it on the site, it is simply horrible
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
We understand it might be a bit unusual to switch to a new page builder. If you have more questions, could you please submit a ticket at https://support.dream-theme.com/ – we would be glad to assist.
