21596 comments found.
I just installed the Theme, but I dont have the theme options to get access to edit the footer, header…
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
How can i de-register my purchase code on website that no longer exists? I need to use the theme for another project.
Hello!
Thanks for asking!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Hid did you guys also offer extra custom support if we need some changes or customizations that are not available in The7?
Resuming, you guys also offer custom work if we need? We send the requirements you send the quote, we pay extra and your team do the job?
Hello!
If you require a couple of simple CSS tweaks, you can ask our support https://support.dream-theme.com/ for free. Otherwise, you can ask if it can be done here.
Hello, how do i remove the “in this article” and “share on social media” located within every blog post. theme in use is elementor business. thanks
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi. do not worry i was able to figure it out. Great theme too.
Thank you! We are glad you were able to figure it out.
Making a Global Footer. Possible?
Hello,
Yes.
Please get in touch with our support at https://support.dream-theme.com if you need assistance with it.
Thanks!
When I installed “7” on May 5, the following pages were gone. Removed?
https://the7.io/elementor-main/product-category/shop-home/Which page will replace it?
Hello,
Demo content was last packaged well over a week ago. There’s a high chance page you are looking for is still there.
Also note that we update our demo content from time to time. So pages may be added/removed/changed.
After the last update, almost all of my pages lost the menu. What happened? How can I fix it?
I submitted a ticket.
Thank you for submitting a ticket!
So you actually need to buy Elementor Pro to use the Theme Builder?
Hello! You can use its free alternative – Pro Elements.
Hi would like ask if I have the same domain with 2 different domains for 2 different languages is it ok to be used with 1 license
https://en.abc.com and https://fr.abc.comis basically the same website with different language
Thanks
Hi! Yes, it’s okay. Thanks for asking!
Hello, I just bought the theme and wanted to immediately start working on it. But first I make a version in Local, it asks me to register the theme but it says that the domain will be registered. Which of course right now is local and temporary until I upload it to the final hosting service. What happens in this case? Will I have problems if I register it right now and later upload it to the server?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ It’s okay to register the theme on a localhost.
I bought it. When editing using wpbakery, it is editing a fixed page, but even if you replace the image, it will not be reflected. changed in the edit screen. Do I need to purchase the wpbakery option?
Hello! Could you please make sure it is not a matter of cache: caching plugins or server-side cache. If this is not the case, please submit a ticket at https://support.dream-theme.com/
No, you don’t need to make any extra purchases.
I have purchased a license for my website and activated it on my domain. Now, I want to activate another WordPress panel as a subdomain with the same theme on the same domain. Do I need to buy another license or can I use the same previous license that I bought to activate another site on the same domain as a subdomain with an active theme?
Hello! Thanks for asking!
If this subdomain is a logical part of your main domain, you can apply the same license for both websites. If the subdomain is an independent website, you need to have an individual license for this site.
I bought it. When editing using wpbakery, it is editing a fixed page, but even if you replace the image, it will not be reflected. changed in the edit screen. Do I need to purchase the wpbakery option?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
I just bought it and I’m totally disappointed, I’ve used the previous versions and when I was going to customize the site I had many more options, when I go to customize the site a page appears telling me to do it now by the elements, but not all the options appear as regular modify menu and etc. I went to change the logo by the Elementor as indicated in this link and it does not replace it on the site, it is simply horrible
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
We understand it might be a bit unusual to switch to a new page builder. If you have more questions, could you please submit a ticket at https://support.dream-theme.com/ – we would be glad to assist.
Hello,
Before making the purchase I want to make sure if with elementor I can work on the structure already assembled and only perform the drag and drop so to speak or with elementor is only to create pages from scratch?
I am interested in working on what you have already built, I only have to change texts and images. If so, I will proceed to purchase.
I look forward to hearing from you, thank you.
Hello!
Yes, you can simply import our Elementor demos https://the7.io/#!/demos and edit their content. No need to create it from scratch.
I get this error during plugin installation
The package could not be installed. No valid plugins were found.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi. Why does the downloaded package from Themeforest contain version 11.6.1 of the theme? Is 11.6.4 not the most recent version? Best regards Pernille
Hi Pernille!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
I update via ftp so I will just have to wait 
Hello,
I am writing to you because I have purchased your template, The7, and have built my website using it. However, I would like to make some modifications and I have noticed that you no longer offer a demo website for photographers. Therefore, I was wondering if you are planning to create a demo website specifically for wedding photographers. I am very interested and would like to know if you are planning to invest in a demo website for professional photographers specializing in weddings.
Hello!
You still can find this demo under The7 -> Pre-made websites https://imgsh.net/a/dMmAtpS.png
Hi, If a user is logged in on my wp, the menu doesn’t work.What can I do?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
done
Hi! I am not able to edit any footer widgets. When I try to Appearance> Widgets I get this error: There has been a critical error on this website. Please check your site admin email inbox for instructions. Otherwise the website works fine.
Hello!
Could you please try deactivating all third-party plugins. If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
