3288 comments found.
Help Please, I was editing one of the pages, I created a template of one of the sections that I want to use in multiple pages “pricing table” and once I tried to use it on a new page, It is now appearing on all pages and I don’t know where to remove it from. I can’t edit it from any page using elementor and I can;t see or edit anything behind it.
Hi. Chances are that you have created a global template in the Elementor and add your widget in it. Anyway, the best place for asking this kind of questions is our help center where you can interact with our support agents more responsively. Please submit a ticket and provide necessary details.
It seems that bdthemes-element-pack has not been updated for a long time since Dec 2022, is the new version of the element pack not compatible with the theme or something else?
Hi there, no the latest versions are not compatible and we are talking to their Dev team to fix their code, we will let you know the result soon
Hi, just bought, installed, activated, imported Green Business demo. PHP 8.2.4 – Warning: The magic method GW_GoPricing_Elementor::__wakeup() must have public visibility in C:\xampp\htdocs\phlox\wp-content\plugins\go_pricing\includes\vendors\elementor\class-elementor.php on line 46
Hi. As the error indicates, the warning is coming from the Go Pricing plugin and it seems that incompatibility with PHP 8.2.4 is the reason for that. If it’s possible please downgrade your PHP version and see if it helps. It may take a few time to update the code for the author plugins to make it compatible with a higher PHP version. So a better way for now is to downgrade it
Regards
Can I use Phlox Pro for APK website, On that APK website we provide apps and games for free. I am copying the style of this website
Hi, please explain a bit more of what you are going to do
Hello,
Do any of the shop demos have an option for affiliates? e.g. the Electronic Shop demo?
Thanks!
Hi, can you please explain more what exactly you want? and what option do you expect?
I need to have an affiliate program in my ecommerce, would I have the option? for example in the demo Electronic Shop?
Hi again,I am afraid there is no option on Phlox and you need to use a third party plugin in Phlox to have what you want
Hi,
In that case, could a plugin like Dokan or WCFM be included to be able to manage the sales made by the assigned vendors?
Hi there,I am afraid not, and you may need to do some things by yourself if you want to use those plugins in Phlox. and plugins for affiliate to use in Phlox is the same, we cannot recommend use any of them and we are not sure which one works the best with Phlox since we do not support affiliate option officially, and you need to do it by your own with a third party plugin
Hi, When I use the language translator, I cannot translate the button, where can I do it? i use Polylang
https://ibb.co/mtNbZ2mMay I ask you to submit a ticket on our help center about your issue use below links
Three issues: 1. I have an open support ticket that is 2 months old that is not solved. 2. I sent several messages where I need to activate my theme on a new domain. It let me deactivate the old domain, but it wont let me activate the new domain (Same issues everyone is having with this) 3. Current gallery widget for this theme plugin has errors. On mobile the gallery pictures wont show. It shows an error. Then when you login to ELementor for that gallery the error message shows. On desktop, the gallery shows fine. I talked with a wordpress developer and they verified the issue from your gallery plugin and theme.
elementor most of the time not able to load. I have checked the php memory time and it is high and Deactivated most of the plugin and it is still doing the same.
Hi, If the Elementor does not load, it means that there is a PHP error happening on your server. The best thing to do is to follow the error message to find the source of the problem and that is done by enabling the debug mode and regenerating the same situation.
The best thing to do is to contact us at our help center. Our support agents will assist you every step of the way.
Hi,
this demo from Mobile is full of problems: https://demo.phlox.pro/book-store/
Like in these screens: - https://i.ibb.co/rQ5z3N8/screen.png - https://i.ibb.co/VLfc6hD/screen2.png
Can you solve it so i can use it? Thanks a lot
Hi there, Thanks for reporting this to us, we will try to fix this. For now if you want us to help you . Please submit a ticket on our help center we will try to guide you to achieve what you are looking for
I have installed the theme and activate it, when all plugins are activated, it redirects me to the this url and refresh the page consistently https://howow-studio.com/wp-admin/undefined What is the issue behind this? Also I have submitted the ticket but no response yet.
Hi. I can see the we have already responded to your ticket at our help center. If there is anything else please feel free to contact us again there.
Hi, I would like to know if there are any possibilities to open an image in lightbox by clicking on a button?
Hi. If you use the ?Advance image? element, there is an option for it that you can enable. Submit a ticket if you need more details
Phlox Shop plugin has been disabled automatically due to following reason:
Phlox Core Elements plugin is required in order to use this plugin. Please install and activate the plugin. How to upgrade
Hi. The Phlox Core elements is essential for the Phlox theme to work and it needs to be activated on your website. We need to see if there is any problem preventing it to be properly installed and activated on your website.
Please submit a ticket at Averta help center and we will do our best to assist you resolve the situation.
I want to change my registered domain.
As they said long before me, is too SLOW! I am thinking of asking for refund. I can’t understand how is possible, you have so many sales and you haven’t done anything to fix this. I have made the settings as you suggest and the improvement is very small. It is clean without almost any extras and plugins.
Hi, please submit a ticket on our help center and we try to help you fix this issue on your site, since it depends to the situation and many things on your site so we need to have a look there and then we can help you
Is it possible to import portfolio demos after our theme has already been configured?
Hi. It?s possible but we do not recommend it. There will be functional conflicts but most probably some styles will override each other. Please read our documentation on how to use the ?Export Section? for this:
https://docs.phlox.pro/article/232-export-sectionHello there,
I have already sent three messages to your technical support team, but have only received one response with a procedure that did not work. This was two days ago. I was asked for my license number, which I promptly sent in response to the request. However, it is not possible that I have ever used this theme before, and when I did use it, it was on a test domain that no longer exists after a month. Therefore, the license does not work.
I urgently need to install the theme that I purchased, but I am unable to do so at this time. As a business owner, I believe that faster responses are necessary, as every minute that passes is a loss. Therefore, I kindly request that my license be renewed so that I can use it.
Thank you very much and I look forward to your response.
Hi. Sorry for not getting back to you sooner. We have responded to your ticket. Please follow up at the Averta help center.
Hi,
I my copy of Phlox Pro is attached to a domain that doesn’t exist anymore, I need to attach it to another domain. Please can you help with this?
Hi, how long should I wait for a reply
Hi. Please see our guideline for transferring the license here:
https://docs.phlox.pro/article/174-transfer-licenseHi I would just like to know how do I solve this problem if there is a solution in the settings I would like the product photos below the main one can be seen to slider or all in a horizontal row this is what I get with the current settings I am attaching a picture to better explain the problem : https://www.awesomescreenshot.com/image/39050296?key=0cfd5c1624219c4c980c4e5e2e348038
Hi. For questions like this the best thing to do is to contact our support agents at Averta help center. We can communicate and assist you better via that channel.
3 days and counting for you to get back to me with my tickets.. Anyone there??
Update: after 4.5 days you got back to me said everything looks good – now say it looks good and sent me a photo with the gap issue at the top of the header that only appears in Bing browser that I can not get rid of.? I sent you a video showing the issue, I sent you a photo showing you this is an issue - Do you even read the emails very frustrating
Hello again. We are in contact with your at our help center and if there is a misunderstanding in communication about your issue on your website the best thing to do is continue the conversation with our support agents. We are here for you and will do our best to resolve your situation. so please follow your ticket and reply us there
hi, i’m unable to update my phlox theme: “Download failed. A valid URL was not provided.”
Hi That was an temporary problem and it?s fixed by now. If that?s not the case for you please contact us at the Averta help center and we will investigate your website.
