39372 comments found.
Hi! I have imported Charity template, on desktop I have a slider and on mobile phones there is another image, how can I change on mobile phone to be the same?
Hello @atcor
We are actually using rendering logic further to disable the primary container on that prebuilt website, what you will need to do in this case is simply change the rendering option further, you can read more about it here => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
If you need further assistance with anything else, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Love Avada. Hate the fact that you have moved support topics and all links in Google now redirect to the home page of your new site. Soooooo frustrating!
Hi,
We’ve added redirects for most guides/articles such that they will take you the relevant page on Avada.com
If you see issues with a particularly set of URLs, as this is not a support platform, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, is there an option to toggle open and close to the table of content?
Hello @Yandao
The TOC is supposed to show all the headers actually so they can be accessed, if you want a toggle you should be using a custom menu with dropdown instead and link them to your anchors or pages.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I’m thinking of buying a new license for a new website. I would like to make a website for an aesthetic clinic to expose the procedures that we offer. In addition, I would like to run marketing campaigns to attract people to the site and sell aesthetic procedures on the site, but the appointments will be at the clinic. My question is if the regular license is enough
Hello @rodrigofalci88
We are glad to hear that you are thinking to use Avada, regarding the product licensing yes, the regular license will be enough for this purpose, For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello Team Avada,
May I please ask what happened to the community forum – was it closed or is it just unavailable when support expired?
Hello @we-are-ferris
The community forum has been closed permanently now as we are migrating towards different mode of community engagement such as our Facebook group and twitter.
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
Thanks
-Ammar
Hello,
I would like to purchase additional support for an existing site – so I don’t need a new license. How can I do that?
Thank you, -Mariana
Hi,
To extend or renew your Avada support – please see: https://avada.com/documentation/extending-and-renewing-envato-item-support/
Thank you. – Abbas
Can I copy form field data to another form field via a check box? For example, if you have some street address fields and you want to copy these to the mailing address form fields if they are the same?
Hi,
I’m afraid we don’t have an option to copy another field’s value into a field. You can however show/hide certain fields based on values of other fields so e.g. a radio button can show hide certain fields under it.
For more info on creating/editing Avada Forms, please see our guide here: https://avada.com/documentation/how-to-use-avada-forms/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further helps, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi when i upgrade my avada from 5.8.2 to 7.10.1 it breaks the layout of my site can you advise
Hi,
Please see that you update to Avada 5.9.1 and then Avada 7.10.1 version using the method below.
I’d recommend first creating a full backup of your site’s files/database.
The download button for Avada 5.9.1 on below link will show only after you login to our support website there
https://avada.com/documentation/updating-avada-older-versions/
Please also see the following update part/important update info before proceeding:
https://avada.com/documentation/updating-avada-older-versions/Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
As this area is meant for presale queries, if you still see issues you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Purchased and installed for arunodoy.com. Hosting changed and now the registration is showing “used in another domain”
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
duplicate
I am using the Avada form on my product page to allow customers to ask questions about my products. However, I would like to include the current link in the email notification I receive, so I know which product the customer is asking about. Can you please advise on how to achieve this?
Thank you for your assistance.
Best regards,
Hi
You can add a hidden field element in the form and dynamically ask it to load the page title. This will send the page title details in the form
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you for your answer, but i need the link of the page not the title
Hi,
I’m afraid Avada form doesn’t offer a way to send the page URL like that but you can use one of the many WooCommerce Catalog plugins that will add a query form on each product page and you will get relevant info about what product the query is about when you receive the submission.
Thank you. – Abbas
I successfully solved the problem and I wanted to share my solution in case someone else is facing a similar issue. To obtain the page ID, I utilized a hidden field with the Field Value. Then, I appended the text “mywebsite/index.php?page_id=” before the value. As a result, I obtained a direct link that allows me to access the desired page.
Hello @stepacker05
Glad to hear you have worked this out 
Do you have any prebuilt website for a Laundromat website?
Hi,
We don’t have a laundry prebuilt but do have a closer example to that in form of our Cleaning Services prebuilt:
https://avada.website/cleaning-services/
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hi.
I have an off-canvas, for a newsletter subscription, that have a faulty behavior. Please take a look at it here: www.hisparo.com.
When you click on the field to enter the email, you cannot write in it. You first have to click on the Subscribe button, and only after that the input field is habilítate.
Is there an easy solution to this? Thank you so much!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello Avada Team I would like to I enabled Polylang and in the main language of my site the footer is not working properly. The background turns white and the widgets come in center. I tried CSS but it didn’t work any idea what to look up for?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello! I just updated Avada, but found out, that some of new elements are not avaliable on my site – for example info circle (I cannot even download pre-made from Avada Studio), Table of contents, open street maps. Column animations also don’t work for me. How to fix it? Thanks! Nika
Hi,
Please see that the particular elements are not disabled from Avada Builder settings page.
The Avada Builder Settings are now under the “Options” menu’s dropdown i.e. if you go to WP dashboard -> Avada -> Options page. Then hover over Options at the top, it’ll show a dropdown – from there you can go to the Builder Options as shown below:
screenshot: https://share.getcloudapp.com/rRu7nEnY video: https://share.getcloudapp.com/d5uyNnZ7
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi I am trying to change the banner but each time I move to change it it disappears please help?
See here https://www.dropbox.com/s/y8glsf3kgzv946h/Screen%20Recording%202023-05-09%20at%2011.38.51.mov?dl=0
Hi,
For situations where the UI elements cannot be interacted with like that, you can use the Navigator to jump to settings for each element as guided here.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
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Glad to hear its working for you.
If you see issues again, please let us know.
Thank you. – Abbas
Hi I have few questions before I purchase Avada.
1. I want to a customizable booking system ( for gym classes with various Trainers), does Avada support something like that(if so can toy please tell me what plugin do you recommend) 2. I would need multiple language support, English and Slovak, is WPML supported by Avada.
Hello @greenfitmachine
1. We use WooCommerce for all our e-commerce requirements so you will be needing a 3rd party plugin for this as well, we have not officially checked any specific plugin so can not provide any recommendation, we will suggest getting in touch with the author(s) of different plugin(s) regarding this.
2. Yes, Avada is truly compatible with WPML and Polylang both and you can have a multilanguage site without any issues.
We will be happy for you to be a part of this community
Thanks
-Ammar
We purchased a new support license but when we try to apply it, we get this message:
“Registration could not be completed because the value entered above is a purchase code. A token key is needed to register. Please read the directions below to find out how to create a token key to complete registration.”
There are no other instructions. How do we fix that and move forward with the theme update? Our current version is 7.1.1
Hello @atrbom
That is because you are on a very older version of Avada and that requires you to actually update this manually towards our latest version in order to use the purchase code to register the site, right now the version you are on uses a token instead which is not same as purchase code, with that being said you will actually need to follow the instructions here => https://bit.ly/3NQYPCI
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi , I purchased the theme a couple of years ago for a website/domain that is no longer active. Can I use the same license on a different domain since the other one is no longer in use?
Hi,
Definitely. For that, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain/installation).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
As a website owner, I am facing a couple of challenges that are impacting my site’s performance. Firstly, my Avada version is V7.7.1 and while I can create a new form using the form builder, I am unable to edit it due to the absence of form elements. I would appreciate it if anyone could share any insight on how to resolve this issue.
Secondly, my website is quite large, with 4.37 GB of data in backups. I am concerned that this may be causing a slowdown in its speed. Can anyone offer any help or advice on how to tackle this problem? Your suggestions will be much appreciated.
Hi,
For forms, please ensure you update to the latest version (7.10.1 as we speak) and have form elements enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://prnt.sc/NmeVPfMma5lW ) → Builder options
For the other issues,It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
