2369 comments found.
hello,
on test.mysite.com i have made a new site, to move to mysite.com …
after that, my error log on public html is full with this kind of lines..
PHP Warning: Trying to access array offset on value of type bool in /home/xxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/themes/builder/blocks/class.ffThemeBuilderBlock_Backgrounds.php on line 169
[31-Jul-2023 06:45:15 UTC] PHP Warning: filesize(): stat failed for https://mysite.com/files/2017/11/curs-pedagog-recuperare.jpg in /home/xxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/extern/freshizer/freshizer.php on line 204
please, advice!
Hi cursuriccse!
It looks like a server file permission issue. Based on the log entry, it’s just a warning though, not a breaking error. If you continue getting these, please send server information through the support form.
Thanks and cheers! 
Hi, Can you please add the demo content in the downloadable file? It is extremely frustrating to try and import a demo content as 9 out of 10 times the Ark importer sucks and would crash while importing or it would not import the all content or when it does it it would do it with lots of bugs and some of the pages would hit with a php error message.
I tried to do it on a clean wordpress installation btw.
Hi unu_in_plus!
Please send a message through the support form (it’s faster there) with your site URL and hosting information.
Thanks and cheers!
Sent.
hi. this error is from today. i didn’t change anything on the site…......
An error of type E_ERROR occurred on line 229 of file /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php:229 Stack trace: #0 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffLicensing.php(80): ffLicensing->_sendApiRequest(Array) #1 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/themes/dashboard/class.ffAdminScreenDashboardViewDefault.php(234): ffLicensing->getInformationsForLicenseKey(‘getInformations…’) #2 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/themes/dashboard/class.ffAdminScreenDashboardViewDefault.php(197): ffAdminScreenDashboardViewDefault->_printDashboardTabRegister() #3 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/adminScreens/class.ffAdminScreenView.php(37): ffAdminScreenDashboardViewDefault->_render() #4 /home/mysite/public_html/wp-content/plugins/fresh-framework/framework/adminScreens/class.ffAdminScreen.php(33): ffAdmin
Hi cursuriccse!
Please send a message through the support form with your site URL for the page where the error is printed and visible.
Thanks and cheers!
is not a specific page.. is admin Ark dashboard
https://prnt.sc/wFkOrG-tf4IrHi cursuriccse!
Please scroll down to the changelog section here: https://themeforest.net/item/the-ark/19016121
You will find the official Envato Market plugin mentioned there which you can use to update the theme version because you are not on the latest version (1.67.0) but behind it.
Alternatively, you can also access latest files from ThemeForest.net > My Account > Downloads > The Ark.
Should you have more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
theme cannot be activated, there is no box where you can enter the license key.
Hi medzied!
You can use the official Envato Market WordPress plugin to keep all your themes and plugins purchased on Envato Market up-to-date.
Should you have more questions about this, please send a message through the support form (it’s faster there).
Thanks and cheers!
Hello, thanks for the answer.
Even after installing the evanto plugin, it is not possible to activate the theme, the box where the key should be given doesn’t exist.
Hi medzied!
That is correct, you can just use it as-is with the plugin you have installed, it’s already activated.
Thanks and cheers!
hello, sir,
can you add a option, in the verry next version or Ark, for uploading file in the form, like this ? https://prnt.sc/mGk6Hv_T-duy
or what options do we have, in this case?
thanks!
Hi cursuriccse!
If you need a file upload feature then there some great plugins out there that already handle this that you could just install (they are usually free), for example Contact Form 7.
Thanks and cheers!
I can’t move my license key to a new domain because of the License API URL issue. You suggest updating the theme in other comments, but I’m already on the latest version. Can you maybe release a hotfix with a new API URL? Visitors of my website cannot submit the form request because of the licensing issue:
ERROR for site owner: Invalid domain for site key
hello, I notice to you a problem related to your theme, in connection with the ACF plugin,
when I create a new field attached to the comment form, this additional field makes the field in which I enter the actual comment uneditable.
why?
printscreen: https://prnt.sc/yk3rEq3eZJNU
link demo: https://adi.sparkcomputers.ro/2023/05/31/hello-world/
please, advice! this is an old bug, not a config issue.
Hi cursuriccse!
The other fields have (column-like) float on them so you should also float your new ACF field like that. Example CSS that you can add via Appearance > Custom Code:
.acf-comment-fields {
position: static;
}
.acf-comment-fields .acf-field {
float: left;
width: 100%;
padding-right: 15px;
padding-left: 15px;
}
Should you have more questions about this, please send a message through the support form here (it’s faster there).
Thanks and cheers!
I entered the code in the “sitemap>blog single” section. and everything was resolved.
https://prnt.sc/lYLqdrTzHdSYBut I wonder if this change or option (??) should be introduced in a future version of the ark theme.
Thank you!
p.s.
it works even with
.acf-comment-fields { position: static; }
Hi cursuriccse!
Happy to hear it’s resolved on your side. Yes, it will be added in the future version as well. Hope this helps.
Thanks and cheers!
hello,
after I updated the theme to version 1.67, the website menu became very small.. why?
look https://prnt.sc/sstR4xsgwf-g
P.S.: i use default header… other headers works fine.
Hello and sorry for my english. Since 1.67 update, problem with accordion title … < class=”panel-title”>Title
Ok sorry for my comment. Just change the “Title HTML tag” once. Get back to what you want next. Everything works perfectly then!
Hi Photographeauteur!
Happy to hear it’s all good now. Should you have any more questions please feel free to reach out to support through the form here (link).
Thanks and cheers!
Hi,
I’m using the “Contact Form 1” in my site and it currently causes my site to load very slowly, because a request to “https://themes.freshface.net/ark/wp-content/uploads/2016/08/10-1.jpg” responds with a 522 after 15s.
Apparently this resource is set as background for the form. Please fix.
Hi tps90!
You could swap that background yourself in the editor. If you would like further instructions on how/where please reach out to support with your specific site URL through the form here (link).
Thanks and cheers!
having this error when trying to add he licence
object(WP_Error)#4572 (3) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(59) “cURL error 28: Connection timed out after 5001 milliseconds” } } [“error_data”]=> array(0) { } [additional_data array(0) { } }
Hi ggabsi!
you can safely ignore this message, it will go away in the next Ark update. You can now use the new product update method using the official Envato Market plugin to update here: https://www.envato.com/lp/market-plugin/
Thanks and cheers!
My various Ark websites have been unable to connect to your license server for a few days now. I’m sure you’re probably aware of it and working on a fix, but just wanted to let you know
Thanks for being an amazing developer and creating such a great theme!
Hi hirstmusic!
you can safely ignore this message, it will go away in the next Ark update. You can now use the new product update method using the official Envato Market plugin to update here: https://www.envato.com/lp/market-plugin/
Thanks and cheers!
Where can I find the demos? I see you talk about it, but no actual demos for one to review before purchase? I did already buy, but want to see how the demos look before i do the one click and then have to start over if I do not like? Thanks
Hi marcomediastudio!
The online demos are being redone now so you can’t take a look at the moment. You could use a localhost server on your machine to install multiple websites by the way. The preferred way with Ark is to actually not use any demos at all and just build what you need, the editor is very flexible and already contains all the demo content you mentioned broken into little “sections”, which you can just stack under each other as needed in a few minutes. This feature is called “Section Library” and you can access it with one of these buttons at the bottom of the editor. Importing full demo content usually presents more work for you because you need to remove all the content you do not like everywhere and there is usually much more content imported that way than one needs for their website. Just try it and should you have any questions it’s best to reach support directly using the form here (link).
Thanks and cheers!
Hi, after I update the plugin and update my php to 8.0, it break some of my page. I suspect it will break the page that contain video. I had been using this plugin for 3 years. Is there any fix for this?
replied via support ticket
Thanks! The support manage to fix my issue promptly.
accordion element use h4 tag for panel-title, any possible change to h3?
Hi dennis5495!
Ok, will be fixed with a new option to change that tag in the next version.
Thanks and cheers!
perfect support! waiting for next update!
Good Day~ I update to 1.6.7 via envatomarket, I cannot find where to change accordion’s title from H4 to H3, would you please advise, thanks
Hi dennis5495!
It’s in the General tab settings of the Accordion element, below the content fields.
Thanks and cheers!
your site has ben broken https://arktheme.com/ for a few days ago. why? I´m worried about you are going to shut down.
Hi Eramirez84!
Please search through the other comments for “HSTS”, it will explain a bug happening directly in your own browser (which is most likely Chrome) and offer some workarounds. This will not affect your own site, it is not related to the Ark theme at all. Other than that there is nothing to worry about. Should you need anything, you can always reach out for support.
Thanks and cheers!
Hi Eramirez84!
You have just sent a second support ticket about the same contact form plugin question, but the first one was already answered, so please check your spam folder.
Thanks and cheers!
Hey.
I’m interested in the theme.
Would be be difficult to make a Casino affiliate website with The Ark?
Basically there are 3 things I’m after in a theme:
1. Listing Casinos in a grid with page navigation after 30 Casinos is displayed. 2. A simple review page for all Casinos. 3. A review and rating system.
Regards,
Edgar
Hi gem24!
Yes, you can build pretty much anything with Ark, you would need some specific plugins for the review/rating system. That plus ACF and Custom Post Type UI plugins are recommended to build out the content types beyond native WordPress (which are only Posts and Pages). ACF is already included for free in Ark and the CPT UI plugin is free from the WordPress plugin repository.
Thanks and cheers!
Thanks Freshface, just what I wanted to hear
Would be great if it was possible to test it before buying, as it’s always a risk when you buy something untested that it sometimes ends up not being what you had anticipated.
I will spend some time checking the demos and reading a bit more about it, then I’ll take my decision. Do you have a refund policy in case It’s not suitable for my project, or in case I don’t like using it?
Regards,
Edgar
Hi gem24!
Yes, you can ask for a refund via support ticket. Best to just try it out and see if you can make it work for you.
Thanks and cheers!
Thanks Freshface!
In case I want to request a refund, can you approve it straight away? Also what should I put as a reason in that case?
If that’s okay, I will purchase it and see how it goes!
Regards,
Edgar
Hi gem24!
Yes, you can put there what you would like. Good luck with the project.
Thanks and cheers!
Hello, Where can I find version 1.63.00 of Ark theme? I need it to roll back for 2 websites I have. Thank you.
Thanks for your great help, all good with php8 now!
I have updated to the latest version and I will deactivate the Google Fonts. But the font looks in the frontend in Firefox thinner and in Safari bolder. What I can do to make the Fonts looks similar to the Font when enable Google Fonts in the Settings.
I have also the Problem with ACF. I updatet directly to the Version 1.66 and I cant find the ACF Plugin.
Thanks very much for your respond.
Advanced Custom Fields PRO When will the update be available for this plugin? It is a security update and was not included in the last theme update.
Hi Innvio!
Ark 1.65.0 should already include the latest ACF which is 6.0.7. Updates for these bundled plugins can be found under “Appearance > Install Plugins”. Please confirm.
Thanks and cheers!
I am on Ark 1.66.0 but when I try to update ACF here: “Appearance > Install Plugins” I get this error: Update package not available.
https://tinyurl.com/2zd8af7r https://tinyurl.com/2hxrkf4f https://tinyurl.com/2ochjbgvThis is happening on all of my Ark installations. Please advise.
Hi Innvio!
Try going to WP-admin > Plugins, deactivate and then delete the ACF plugin. Then try to install it again from WP-admin > Appearance > Install Plugins.
Thanks and cheers!
That worked! Thank you very much.
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