Hello, I’ve just replied your ticket. That is the Top banner dummy content. You may replace the content with your own or just disable it from Theme Options / Top Banner

Hello, Please open a ticket on our support form and we’ll be happy to assist you! https://support.uicore.co/

Hello, go to Appearance – Menus and click Screen Options (top right), then enable Theme Builder. You should be able to see your current mega menu and add it to your header.

Hi there! Astra is indeed an awesome theme!

However, we also take pride in our own themes here at UiCore. Our goal was to create a product that’s incredibly user-friendly and offers extensive customization options, all without the need for a multitude of plugins. In fact, our themes only require three plugins: Elementor, Element Pack Pro, and UiCore Framework.

When it comes to customer support, we strive to provide the kind of support we would want to receive ourselves. And we’re happy to say that our efforts have paid off – we have received excellent feedback from our customers, and many of them choose us again for their future projects. We genuinely value our clients and aim to go above and beyond to assist them.

Unfortunately, that’s not possible. You can only use the default theme submenu, or the theme builder mega menu if you need a custom submenu.

I know that. I’m not saying that I’ll use both the menus. I’ve created a mega menu from theme builder https://pasteboard.co/dCUD0xRIylMP.png & a submenu created under elementor template using element pack pro https://pasteboard.co/Z4enHKzPZniK.png

Now, the mega menu looks like this https://pasteboard.co/IMbF1DMWM2JU.png & here is the submenu https://pasteboard.co/CoLKvjjVeSbv.png

My question is, how can I replace this submenu https://pasteboard.co/IMbF1DMWM2JU.png with this https://pasteboard.co/CoLKvjjVeSbv.png

Your tutorial shows how to create a submenu https://www.youtube.com/watch?v=YuwB964kQMw but you didn’t mention anything about the assignment of this submenu under a mega menu.

You just need to create a new Mega Menu item, and copy / paste the content from your custom submenu using Elementor. Then, assign that Mega Menu item to your menu using the guide above.

Hello, the theme will only work with Elementor. You can use the default WordPress builder (Gutenberg) for blog posts, but all the other content is built using Elementor.

The animations can be disabled globally, from Theme Options.

Hello, this is a known issue in Elementor and it happens from time to time. Unfortunately, there is no fix for it, other than creating a new page and moving the sections that can be deleted to that page, in order to recover content.

Hello, sorry, but we only got the outlined SVG file from the designer, and we don’t have access to the source file.

Hi, we replied to your ticket.

Hello, this issue has already been reported to Elementor a while ago, but unfortunately, there is no solution for it. The workaround is to create a new page, and copy / paste the “working” sections to that page.

Thank you for your reply.

I have tried to create a new page and copy/paste but issue is still there.

I will try to solve it.

Thank you again.

Regards

Copying the sections that can be deleted (the “working” ones) to a new page allows you to save the existing content so you don’t have to redo it. Unfortunately, the sections that can’t be deleted are compromised.

Hello, Element Pack Pro is pre-activated within the theme, so you don’t need to purchase it separately.

Hi, this theme will only work with Elementor.

Hello, yes, the theme is fully RTL compatible.

I fixed my issue by modifying my server PHP limits to match the required specifications I found at support website

Hi, here we are: https://freeimage.host/i/Hg05TUg That’s how the demo “emai marketing” is displayed on my pc. Maybe is just a bug on my browser?

It’s probably a caching issue. Try clearing the browser cache (Ctrl + Shift + R), or testing in a private tab.

Regardless of the problem, thank you for taking your time to report this.

Thanks, solved! I will buy the theme very soon though

Hi, we replied to your ticket. Unfortunately, we weren’t able to resolve the server error.

Hi Tasos, thanks for your support and appreciation.

We already have a dropdown for filtering categories in Elementor, plus a search bar. Unfortunately, we’re limited on the functionalities Elementor has to offer for the template library. On our public library page, we agree, filters and sorting would be useful. We’ll try to implement this soon.

As for WooCommerce, the first round of updates is almost ready and will be published in a future update. Hopefully, round 2 will come with new features and even more improvements.

Hello, yes, the theme is compatible with ACF Pro. You can use the included Advanced Post Grid widget to display your custom posts and also show meta information based on custom fields. Keep in mind though, that if you want to link Elementor widgets to custom fields, you will need Elementor Pro (for the Dynamic Content feature).

I made another purchase, but once I installed the framework plugin, there was a 502 Bad Gateway error.

Hi, there are multiple causes of this error, and some solutions are outlined here: https://jetpack.com/blog/how-to-fix-the-502-bad-gateway-error-in-wordpress/

If nothing works, please set up temporary admin access at https://support.uicore.co/ and we’ll try to debug it.

Please check support # 2875

Hello, please set up temporary admin access to your install at https://support.uicore.co/ and we’ll assist you.