26935 comments found.
How do I remove the tagdiv banner from my admin dashboard, I don’t want an advertisement floating around my dashboard, there has to be an option to close or disable it.
read earlier comments and found out how to turn it off, very odd place to put a turn off button, intutively I looked under ads in theme panel to see an option there. But i have been getting annoyed for a while with that ad 
Especially the fact that I did send in a response and did not receive a reply makes it worse
Hi,
Sorry for the delay, we don’t provide support over the weekend unfortunately https://forum.tagdiv.com/newspaper-theme-support/ I see you mentioned that you found the setting eventually, and disabled the advertisements. We are very sorry for the inconvenience.
Regards, Simion C.
Feature request: Can you add Pagination ‘Normal Numbered” to Flex Block 1. Also perhaps other styles to customize the pagination.
Thank you
Also another option could be ability to add Icons before titles. For example in a Category/Tags list, display an icon before the list, so it can look like a bullet list or similar. Currently it only has a ‘Separator’ which you can align to the titles/list, but it doesn’t look good.
Hi,
Both requests are noted. let us know at any time if you have more suggestions, everything will be considered.
Regards, Simion C.
Hi,
I want 2 different search templates, one for post type “post” and second for “custom post type”
Can you please help, how i can get this?
Thank you
Hi,
There can be only one search results page, and it can’t use 2 templates at the same time. Maybe it can be done somehow using one search template. I suggest to send us an email at contact@tagdiv.com and provide an example of what you would like to do.
Regards, Simion C.
how do you use the new Delay option
Hi,
The option is available in the composer for mega-menus https://prnt.sc/KYVob9E2RSy- and for the popup elements https://prnt.sc/hy_fR456j2aL Please give them a try, and let us know if you have more questions https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
I am trying to install the Momentum Pro demo locally on the latest version of xampp. The demo installs only the homepage without header, footer, posts, etc.
I don’t see templates from this demo in the Cloud library.
Everything is green on the system status page.
Hi,
Could we take a look at this directly on your website? On our side the demos are installing fully and correctly, but perhaps there are some cases when the installation fails. We will investigate the problem. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login. Let us know.
Regards, Simion C.
Thanks for the reply, I sent the email.
Hi,
It looks like none of the templates are being imported, only the homepage. As a suggestion, please try adding the wp memory code before the “That’s all, stop editing…” comment -> https://prnt.sc/puW9H1IVYlGX Then check in the theme system status to see it the value is correct. In case the demo still cannot be installed, please send us an email at contact@tagdiv.com and provide a link to the website and admin login, we will take a look at it. In our tests the demo is installing correctly, we can’t recreate the problem. But we will investigate the problem directly on your website. Let us know.
Regards, Simion C.
Hello, please help me How to change the image of the top header background?
Hi,
That image is set as a background on this row -> https://prnt.sc/yv0zM4b9Pu02 As a note if you plan to change it, be sure to select an appropriate size for the new image when setting it https://prnt.sc/GMDQ4uUGwZkf Usually the full size is better for the best results. Please let us know if we can help with something else https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Hello, the update brought a new excellent demo, Liberty Case, but when trying to install it fails, it just installs the homepage missing the other contents such as header, footer, categories, single post and the like… how to solve this?
Hi,
That is indeed a nice demo. I tried it on my test install, it seems to import correctly. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login. We will take a look at it.
Regards, Simion C.
Thanks for the reply, I already sent the email.
Hello, where can you turn on the new “bookmark posts”? Thank you Greetings Jack
Hi,
We will be adding a guide for the new bookmark features. Basically you can activate the bookmark option on the blocks https://prnt.sc/PZbsnR4LTvIK You can also add a bookmark counter https://prnt.sc/pKJv21oORvm- which can be used to direct the visitor to a bookmark page https://prnt.sc/Q3ytdpxKEGSp In a bookmark page you can use a block filtered by bookmarked posts https://prnt.sc/T9YSF9G_kQEQ The website visitors can easily bookmark the posts they want, and then check them all in the bookmark page. But we will add a guide for this new feature in the theme documentation soon. In the meantime please let us know at any time if you have more questions https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Dear Simion, wow. Merci. Have a nice day. Best regards Jack (-;
i can’t use the cloud library all the time Loading templates… i’m typing
Hi,
We will take a look at it. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login. Let us know.
Regards, Simion C.
Hi,
That is possible. The theme reviews can be used regardless of what demo or post template you are using https://forum.tagdiv.com/reviews-2/ Please let me know if you have more questions.
Regards, Simion C.
users cant subscribe, cause they never get the confirmation link
Hi,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Calin N.
Hello sir, I made footer and header by cloud template, It shows on desktop but it does not shows in mobile. and how can i hide some items in mobile only.
Hello,
First you’ll need to make sure that you do not use the mobile theme plugin or mobile page template and you have the responsive version. You can hide elements on view port using tagDiv Composer – https://i.imgur.com/hYYHwZ1.png
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Calin N.
I do not use mobile plugin, but it does not show mobile menu. when i try to edit as mobile template, it shows this error, not able to edit header and footer. https://prnt.sc/4BaI8Qk6JZa4
Hi,
If you are using a mobile template, then you need to convert the cloud header and footer – https://i.imgur.com/iIl3mYu.png
For further assistance please contact us on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Calin N.
homepage content is not properlly shows in mobile, is that we have to create a mobile homepage as well? can you please show me mobile document
Hi,
Please contact us via email contact@tagdiv.com or forum – https://forum.tagdiv.com/forum/newspaper/ and please provide a link to your website and some screenshots of the problems you are facing.
Thank you for your understanding! Calin N.
Hello. I am using your service since 4 years. Now I am facing a critical issue, my advertiser provides me with a Java script ads code.
I applied it as previously I did, but this code contains a player that is not executable. we are using the latest theme version, and the ads code is perfectly set up everywhere but it’s not visible or shown anywhere, so we can’t generate impressions.
Please suggest something, I will provide all the necessary details like website login info, etc if you need that.
Here is the code:
<script src=’https://e.displayfly.com/106010/js/router.js' async></script> <script> window.flyLoaderQueue = window.flyLoaderQueue || []; window.flyLoaderQueue.push(() => { flyLoader.run([ { zoneId: 3571 } ]) }); </script>
Hello,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you! Calin N.
Hi,
We received your email and we’ll check it as soon as possible.
Thank you! Calin N.
Hello, I want to add a short code generated by a plugin inside newspaper builder. This short code will generate a form. It works fine on a page/post when I use the classic editor but I am not sure which element should I use to input the short code using the page builder.
Hello,
The shortcode can be set using the tagDiv Composer in raw html, column text and text with title elements -> https://imgur.com/xn721m6 -> https://imgur.com/D475ZN0
If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/
Thank you! Calin N.
Dear TagDiv Support Team,
I am writing this email to report an error that I encountered while trying to activate my theme on my website. The error message that I received was: “You have reached the maximum activation count. Please contact us via contact@tagdiv.com and we will solve this ASAP. Sorry about this.”
I understand that this error message indicates that I have exceeded the maximum number of activations allowed for my theme. I would like to request your assistance in resolving this issue as soon as possible so that I can continue using my theme on my website.
Could you please provide me with further guidance on how to resolve this issue? I would appreciate it if you could reset my activation count so that I can activate my theme again. Alternatively, if there is any other solution to this problem, please let me know.
I apologize for any inconvenience caused by this error and appreciate your prompt attention to this matter. Please do not hesitate to contact me if you require any additional information or if you need further assistance from me.
Thank you for your understanding and support.
NOTE I have already emailed you my username and purchase code.
Hi,
I have replied by email. Please check as well.
Regards, Simion C.
Hi,
I want to have a android and ios app of the website where i have installed this theme.
Please let me know how you can help me?
Thank you
Hi,
The theme doesn’t have such features unfortunately. But our custom work department could provide a solution https://tagdiv.com/web-development-services/ If you are interested and you would like to know more, please submit a request using this form https://tagdiv.com/submit-a-request/ My colleagues will reply as soon as possible.
Regards, Simion C.
You created this nice theme with nice features, i thought you can easily provide us a mobile app too, which can install on both devices ios and android.
please see this i need like this https://cweb.com/mobile-app.pngThank you
Hi,
Maybe in the future we will provide a solution for this as well, but at this time we don’t have one unfortunately. I am very sorry for the inconvenience. We have many plans for new features, and in time we will add more.
Regards, Simion C.
1. My add to cart button doesn’t redirect to cart eventho I’ve enabled it in woocommce plugin. 2. User login and registrations arnt redirecting users.
Woocommerce version on the theme is out of data according to the system status. Newspaper/woocommerce/archive-product.php, /home4/vvgxdjmy/public_html/wp-content/plugins/td-woo/templates/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.4.0, I need these issues resolved quickly. Please help.
I’ve already sent an invite to contact@tagdiv.com and added the account as admin to fix the problems.
Hi,
We will take a look at the issues as soon as possible. If possible please provide a few details in the email as well, or some examples of the issues, so we can make sure to test exactly those.
Regards, Simion C.
I’ve sent an email with details and a screenshot.
I’m having difficulty updating my theme. I’ve sent an email to you guys with my purchase key information. It keeps saying there’s an error validating the key.
Hi,
Please let us know if there are still issues updating the theme. It should work fine now. But in case there is a problem please send us an email at contact@tagdiv.com and we will take a look.
Regards, Simion C.
Hi , I need to settings length excerpts in homepage.
need length is small but it’s long words
I tried setting excerpts type to letter, but it didn’t show any message.
how to settings ?
this is my website : https://bit.ly/ideasbann
Hi,
Setting the excerpt by letters provides better control over the excerpt length. The best control is however setting a manual custom excerpt for the posts https://prnt.sc/dKUc7phT_zMG because it will be displayed exactly as you set it. I’m looking at the website, but I can’t tell if there is a problem or not with the excerpts. Please send us an email at contact@tagdiv.com and provide admin login for the website, and an example of the issue. We will check as soon as possible.
Regards, Simion C.
Hi,
In search form there is no clear input field button, and no loading icon or something so when we type it should show that something is loading.
Clear input field button is not there so i have to clear input field manually.
Please let me know if you have clear button.
Thank you
Hi,
I’m not quite sure what you mean. The search form provides a field to type in, and then use the search button. It has a few customization options as well. But it doesn’t have a clear input button and there is no loading icon for it as it doesn’t have live search. Only the header search has a live search. So its a simpler search form basically. I could add these as requests on our list, could you maybe provide an example of a search form with these elements? Please let me know.
Regards, Simion C.
See this please https://cweb.com/clear-field-icon.png
Hi,
I understand now, thank you for the example. I will add this request on our list. It will be considered for a future update, as it will be a useful option to have.
Regards, Simion C.
