26721 comments found.
my banner section is not showing, I just transferred my site from my local server to a live hosting then suddenly, the banner in every pages is not showing
found the culprit, the image location was still pointing on my local drive. just need to know now how to edit this
welp, it seems like with Qode theme, I shoudln’t be migrating my site manually. the best way to do it was with a plugin. I’m trying to use migration guru, I wonder what others use for this theme…
Hi there,
You can always try to save your Qode Options > General Settings after migration as well as reset your Permalinks in Settings > Permalinks.
This should be enough to make the images point to the right direction.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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How do i get the purchase code??? We have 3 license but never got any purchase code. At the time we bought the theme there was no purchase code.
Hello,
Please check this article – Where Is My Purchase Code.
If you are perhaps referring to the bundled plugins license, then please check this article – Activating Licenses For Bundled Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
After deleting my old websites, I submitted an urgent message to support requesting assistance in resetting my purchase codes. However, the system support has informed me that my codes have already expired. which i understand but i all i need for u to resent my purchased codes here the ticket number i submitted ticket number # 225598 its urgent please
Hello,
We’ve checked and we see that your ticket has now been updated with response.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a problem I changed the styles of the links from the theme option and they are no longer clickable. I update the theme, I delete custom css, roll bak to previus wordpress version. I don’t know what else to do.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. We are trying to figure out an issue that it happens only on the demo Print Design that we have used for our portfolio website.
We are busting out heads on how to make the homepage with the Interctive Project List to have links on images and not only on the project titles. The othe demo, Interactive Links Portfolio, seems to not have this issue.
Is there a way, setting that we have not found to enable the project urls to be clickable on image on mobile view?
Our website is project496.com
Thank you in advance!
Hi there,
Thanks for writing in! We do have 2 different Elements
one is Interactive Links: https://i.imgur.com/JnzU08l.jpeg
and the one you are using is Interactive Project List: https://i.imgur.com/yzpRmYg.png
So please try to use the Interactive links instead on your side, since they have different appearance on mobile.
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Hi – I’m trying to align the logo to the LHS on mobile and tablet by overridding;
@media only screen and (max-width: 1000px) .logo_wrapper { left: 50%; }
to
@media only screen and (max-width: 1000px) .logo_wrapper { left: 5%!important; }
But the dynamic CSS does not seem to overidden when added to QODE CSS – is there a way to align the logo to the LHS on mobile and tablet?
Thanks
Hi there,
Thanks for writing in! Could you please at least provide us with your website URL so we can check this.
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The WPbakery Page Builder plugin does not appear in the the Install Plugins page:
wp-admin/themes.php?page=install-required-plugins
But it has a needed updated from 6.10to 6.11. I’m not sure how to proceed.
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
The theme will for sure be updated and the latest versions will be included within the theme update.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, it’s impossible to translate the elementor product list widget, always appears in english.
Hi there,
Thank you for reaching us!
The theme is fully translatable and you can check this tutorial for help here
If you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just uploaded the latest version on the same website and Iam getting this error message. Code is already registered for other domain. Please note the site is still on the same domain.
How can I know which domain it refers to?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Resolved!! Thank you very much for your help
Hi there,
We are happy to hear this!
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Hi, When will there be an update of the theme in regards to the WP Bakery Builder and Layerslider plugin updates? Thank you for your answer.
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
The theme will for sure be updated and the latest versions will be included within the theme update.
Thank you for your patience.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there, I am manually updating my theme files due to some problems with the newest PHP 8.0 compatibility. Just one question > Should i only update the BRIDGE folder or also BRIDGE CHILD folder?? Thank you
and how do i update LayerSlider WP and WPBakery Page Builder plugins?
Hi there,
Thanks for writing in! Please check if you have the latest version of Bridge theme and you can see its change log. You can follow the guidance on how to update the theme and its plugins here. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-PluginsDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there, thank you for the link. i have already did this and updated theme to latest version. Just how do i update LayerSlider WP and WPBakery Page Builder plugins? because they keep being outdated…
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys would you ever consider making your Listing demo https://bridge384.qodeinteractive.com/ compatible with WPGeodirectory plugin? There is definitely a market for that. Thanks!
Hi there,
Thanks for writing in and your suggestion, we have not included WPGeodirectory but we will for sure pass your suggestion to our dev team for consideration.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, love the theme.
I have a small issue regarding my Demo import. The page headers don’t seem to be right (spacing is all off) and I’m hoping you can let me know how to fix it.
http://s953323266.online-home.ca/blog/Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, we were assigned to update a WordPress site which we later found that it uses your theme. It has a pretty old version of Bridge.
Where can we find your theme’s changelog so that we can prove to the client that his website is using a pretty old version of your theme?
Kindest regards
Hi there,
Thanks for writing in! You can see the themes change log and if you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped!
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Hello is there a way to get a simple autoplay video lightbox on the site wherever there is a youtube link (buttons, images etc). I have tried with a number of plugins but none of them seem to work without affecting the rest of the theme and preventing images from loading up.
Hi there,
We do have our Video Box element which will have an image and youtube/vimeo link that will be opened in a light box but autoplay is not an option it does open only when you click on it.
Thank for understanding and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just uploaded the latest version on the same website and Iam getting this error message. Code is already registered for other domain. Please note the site is still on the same domain.
I have the Purchase Code and the email. How do i reset or what i it that i need to do because this theme has only been on one domain and one domain only
This has been sorted on Qodeinteractive help center. Thank you.
Hi there,
We are happy to hear this!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the site informs me that the wpbakery is outdated, I have downloaded the theme again but version 6.11.0 is not available WHEN DO YOU ESTIMATE IT WILL BE AVAILABLE? tHANKS
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
It will of course be included in the next theme updated.
Thank you.
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My support period has ended. But this is important, this problem was not there before and appears now. How can i fix this?
It’s important and it’s not my fault that bugs appear after the support period ends.
It’s not fair. Please help me.
<aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; outline: none;” tabindex=”1”>
Hi there,
Could you please provide us with the direct URL to that page so we can check this in detail.
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Thank you very much
Hi,
The site is being displayed correctly on our end, please see screenshot.
Could you please explain in more detail what it is that you find troublesome?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
According to my browsing analysis: “tabindex” is greater than 0
https://prnt.sc/GsjDERQ_Dbhj<aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; esquema: ninguno;” tabindex=”1”>
According to my browsing analysis: “tabindex” is greater than 0
https://prnt.sc/GsjDERQ_Dbhj<aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; outline: none;” tabindex=”1”>
According to my browsing analysis: “tabindex” is greater than 0
https://prnt.sc/GsjDERQ_Dbhj<aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; outline: none;” tabindex=”1”>
According to my browsing analysis: “tabindex” is greater than 0
<aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; outline: none;” tabindex=”1”>
According to my browsing analysis: “tabindex” is greater than 0
https://prnt.sc/GsjDERQ_Dbhj <aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; outline: none;” tabindex=”1”>According to my browsing analysis: “tabindex” is greater than 0
https://prnt.sc/GsjDERQ_Dbhj<aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; outline: none;” tabindex=”1”>
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Hello. Could you provide a WXR in.xml format of this theme?
This is really urgent, and I have also submit a request about this. Could you please help to solve this?
Hi there,
You should know that you can always import an XML as well as if you still need assistance with this, you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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