39271 comments found.
I can’t register to themefusion This is what I get each time I register. There was an error when attempting to register your account.
The password used is too short.
Hi there
That is rather an odd error. Please try a different browser, and if that fails please email us at support@avada.com so that we can assist you adn get you set up.
Thank you, MB
I have tried on 3 browsers already
Hi there
In that case, please email us at support@avada.com so that we can assist you and get you set up.
Thank you, MB
Hi there
In that case, please email us at support@avada.com so that we can assist you and get you set up.
Thank you, MB
My theme installation is not working, I submitted a ticket but it has not been accepted, why is my ticket number 493414
Hello @zhouz12
Your ticket has been received and will be responded by our team.
Thanks
-Ammar
Does anyone know if there’s a way to adjust the speed of the autoplay option on an image carousel? seems like the most basic of function, but can’t seem to find a way to change it.
Hello @ifx84
You can find the element options such as carousel speed from Avada > Global Options > Builder Elements > Carousel Element in this case.
If you need further assistance with this, please open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your quick response. I appreciate the prompt assistance and it speaks volumes about your commitment to customer service.
However, I realized that my initial question may not have been specific enough. Is it possible to change the carousel speed per carousel, rather than having a global setting that affects all carousels on all pages? This would be a helpful feature for me and I imagine for others as well.
Also, I wanted to mention that I do have a license for Avada for an old site I still manage – though support ran out long ago on this particular install and I didn’t really use Avada until long after it had already run out, so never got to use the support option anyway.
Having said that, this is also a question I would have had prior to purchasing Avada. It’s an option that I assumed every carousel widget would have automatically, but it’s not easy to find out any other way than posting a comment on here. I spent a few hours trying to search for the answer and there’s nothing anywhere that I can find.
If I could work out how to get Avada to do some of the other things I need it to do, then I’d purchase more copies of it. However, due to the limitations and difficulty finding information, I’ve been mostly switching sites from Elementor themes over to Bricks Builder in recent times. But this current Avada site that I still manage, I don’t have time to move just yet, so trying to work out if Avada is still worth sticking with. And don’t get me started on Elementor 
even though it has more options and flexibility than Avada, the issues I’ve run into with Elementor (speed and excessive DOM elements) FAR outweigh any advantages so I’d still choose Avada over it.
Thank you again for your help.
Hello @ifx84
Individual carousel speed adjustment is not an option right now, you can use advanced sliders such as revolution slider that we offer as bundled plugin in this case.
Regarding the difficulty in getting to understand the elements and what each element can do, we have a very comprehensive documentation on each and every element as well as the features that Avada has which you can access here => https://avada.com/documentation/, simply searching for any term there should show you different results from where you can choose which one you want to know more about, other than that we have a premium support option which is there to assist you with everything.
Avada is evolving at a very rapid pace and new features and options are being added in almost every release, this means that customers as well need to be aware of what new changes have been introduced and for that purpose we do release a changelog as well as a newsletter when required.
Other than that, if you have any feature that you think can benefit you, we are always hearing our customers and adding the features on the popular demand, you can make your vote count as well as submit any new feature request here => https://my.avada.com/make-a-request/
Thanks 
-Ammar
I bought and registered Avada years ago for my principal website, now I want to do changes on a staging copy but I’m being asked to register it and that the URL is going to be sent to your servers to find a match. Can I register it on the staging site too or this would cause problems in the original one?
Hello @SIEMCare
You should be able to use the same license with the staging server without any issues, considering that your staging server setup and URL follow our guidelines here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Support Team,
I am writing to bring to your attention some inconsistencies I have encountered with your account creation and error reporting system. I am facing a peculiar situation where I am unable to log in to my account in order to report an error, but the error I need to report is that I am not receiving any emails on my designated mailbox. This creates a paradoxical situation as I cannot connect to my account to contact support if I am unable to receive the necessary communication.
Additionally, during the account creation process, I am required to add a key. However, my account already has the three keys that I purchased, causing further confusion and hindrance in the account setup.
To resolve these issues, I kindly request that you contact me at tricksteur@gmail.com. This alternative email address will allow us to communicate effectively and address the problems I am experiencing.
I appreciate your prompt attention to this matter, as it is crucial for me to be able to access my account and resolve the email delivery issue. Thank you for your understanding and assistance.
Sincerely,
Hello @tricksteur
There should be no issues with the account creation, however we will indeed get back to you on the provided email address and see what is causing this hinderance and get this resolved.
Thanks
-Ammar
I purchased a support extension but its still not visible in MyAvada – I urgently need to open a ticket
Hi
Please do ensure you log into my.avada.com and update/refresh your support period, Screenshot here
For more details, please refer the documentation https://avada.com/documentation/extending-and-renewing-envato-item-support
We look forward to helping you!
Thank you, Shaminder
Reload worked! Thanks!
Glad to hear it worked.
Hi Team Avada,
We are using Avada theme and love it!
The issue with which we write to you is… So, we are using rank math plugin for SEO. But we are facing multiple compatibility issues with Avada and Rankmath, specifically with Content Analysis.
Below details of the support tickets raised with rank math and their replies:
First Ticket RANKING SCORE IN ‘POST DETAILS’ NOT MATCHING WITH ‘ALL POST’ LIST!!
Response: Avada is not compatible with our plugin and that could be the reason that the tool to recalculate scores is not working as expected. You can get in touch with Avada and ask them to add compatibility for our plugin: https://rankmath.com/kb/content-analysis-api/
Second Ticket ALT TAG OF IMAGES NOT BEING READ BY RANKMATH, ONLY FEATURED IMAGE ALT TAG BEING ACCEPTED AS RANKING WITH KEYWORD
Response: Please note that the Avada Fusion builder is not compatible with Rank Math, so the image alt tests may not work. You may ignore the error if the alt tags are properly displayed on the frontend. You may refer to this guide on how we address this type of issue: https://rankmath.com/kb/content-analysis-api/. This may require you to contact the developers from Avada as well.
PLEASE HELP US WITH A SOLUTION Team Avada! We love using Avada and would like to stick to using Rankmath SEO as well. Please let us know how we can better the compatibility.
REQUESTING AN URGENT SOLUTION as we are loosing our struggling to manage our websites SEO as the data we are getting is confusing and inaccurate. Please help with a solution with this incompatibility.
Regards and many thanks
Hello Ememoriesofabutterfly
Regarding your query on the content analysis for Rankmath, we already have an item for this in development however it requires the developer of plugin(s) to work with us, our team have contacted them and as soon as there is any update on this we will add this feature. Regarding the image tag please make sure you are on latest version of Avada as we have added compatibility for breadcrumbs and image in our 7.0 version.
Also, we have a feature voting section where you can make your vote count for this specific item, you can vote for this here => https://my.avada.com/feature-voting/
Apart from that, you can always use Yoast SEO which is 100% compatible with Avada for your SEO requirements as well.
Please know that this area is not meant for support or general inquiries, if you need to get in touch with our support, we recommend you to please open a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for getting back to us. I understand that improvements are one way.
In the meanwhile, do please clarify one thing…
Rankmath suggested we use a code based on this article to fix content analysis with Avada: – https://rankmath.com/kb/content-analysis-api/ -
Shall we do this for now, please let us know if you feel this is safe. Would appreciate your opinion on this please
Hello There
We have not checked this fix on our end so can not really provide any response for that, right now the Content AI results in you get will not be accurate as RankMath’s Content AI will be looking into the complete syntax of builder and not only content.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello I want to use my license for another website because the other website is no longer active. How can I go about it? Thanks
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hey guys, not sure when this happened but my Avada speeds are, all of a sudden, really awesome. They’re on Elementor level, which is something I haven’t seen before and I purchased Avada 6 years ago. All without WP Rocket installed or anything. Really great job guys.
Hello @aeteest
Glad to hear that your site speeds have improved, we are continuously optimising Avada on every level introducing features such as performance wizard and much more, we strongly recommend our users to stay updated towards the latest version in such cases and check read lots for any performance related updates.
If you need any further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi support team kindly chek my ticket need help ASAP. thank you
Hello @ramia30
We have received your ticket and it will be responded soon by our support team, please wait for our response there.
Thanks
-Ammar
As we understand, your original community forum has been replaced by a new website. Can you share that website one more time? Also, are you guys going to transfer the wealth of information contained in the original community forum to your new website? The information was valuable to all of your Avada users. Thank you.
Hi
Currently we do not have plans to add back the theme-fusion.com forums. Also, as the WP and Avada are in a dynamic environment, information for older versions really does not apply that well for newer versions
However, if you any feedback, you can always submit it via my.avada.com (via the engage area)
Thank you, Shaminder
Hi team, I am interested in your theme, but i have 2 queries?
(1) How many plugins will come inbuilt with theme? and can you please share the list of plugins?
(2) If i bought this theme for my main domain, then can i use the same for my Sub domain also? or i need to buy separately for sub domain?
Hope, you reply asap!
Hello @newtondesk
We are glad to hear that you are interested in Avada, regarding your query please find my response below.
1. You can find the list of the plugin(s) that are offered in our document post here => https://avada.com/documentation/avadas-bundled-premium-plugins/
2. Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Thank you for your response,
But before going to placed order, could you please clear some more queries?
(1) which SEO plugin is best for Avada theme “Yoest Seo” or “Rank Math” ?
(2) Which contact form is best suited for Avada “Contact 7”, “Mail chimp” & “WP Forms” plugin ?
(3) and which free cache plugin best suited with your Avada theme, “Litespeed Cache”, “Wp-Optimize”, “W3 Total Cache” or any other? or you are giving any paid plugin with your theme?
Hi,
Majority of our users use YOAST SEO, so that’s something I’d recommend trying out.
For the contact form, our own Avada Form is pretty good so I’d recommend that.
For cache plugins, I’d suggest Super Cache or WP Rocket but any of those will work. You would need to consult the plugin documentation in order to configure the cache plugin for best results as there isn’t a single universal setting we could suggest for each plugin.
Thank you. – Abbas
We would like to test one of your templates using a staging site:
(1) How can we accomplish this? (2) Can we upload one of your templates directly into our staging site without worrying about license issues? (3) Do you have documentation explaining the process?
Thank you.
Hi,
For that, please adjust your subdomain/domain name for the staging/dev site to the below format and it should work without issues even if you register Avada on both the staging and live site at the same time:
TLDs – Top-level Domains (domain endings):
.dev (example.dev) *.local (example.local) *.staging (example.staging) *.test (example.test)
Subdomains (domain prefixes):
dev. (dev.example.com) local.* (local.example.com) staging.* (staging.example.com) test.* (test.example.com) wpdev.* (wpdev.example.com) webdev.* (webdev.example.com) devsite.* (devsite.example.com)
Staging domains of hosting providers:
stagingN.* (where N is an unsigned integer) .wpengine.com *.flywheelstaging.com *.dreamhosters.com *.stage.site *.kinsta.cloud *.pantheonsite.io *.myftpupload.com *.cloudwaysapps.com *.staging.wpmu.host *.pressdns.com *.wpcomstaging.com *-liquidwebsites.com *.wpstage.net *.updraftclone.com
Local setups:
localhost* 127.0.0.0
For details, please see: https://avada.com/documentation/avada-registration-and-licensing-faq/
For staging setup please check with your server admin / hosting company.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you. Very helpful. If at all possible, can you guys add the info your shared to your knowledgebase? Otherwise, it will fade away or get buried in the comments forum. Cheers.
Hi
We already do have documentation for the same added here, https://avada.com/documentation/how-to-set-up-an-avada-staging-site/#staging-licensing
Thank you, Shaminder
Bought a product, couldn’t register at the website. It says:
“There was an error when attempting to register your account.
The password used is too short.”
lmao. Tried 50+ symbols password it still gives the same output. Such simple bug during registration process already scares me as hell. Couldn’t imagine what’s waiting me next. And as a unregistered user I am not able to reach support XD Unbelievable.
Hi
There is no such reported bug by any user and we have also tested the same and it does work well, Video here
You can try to recreate an account and check if any browser addons are causing any issues
Thank you
Hi, I noticed the image style type is showing on the live builder. However, it became none when viewed from the actual front end. Is this a bug?
Hi,
We’d need to check your issue page for this for proper assessment.
As this area is not a support platform and is meant for pre-sale queries/generalities please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Why can’t I install the theme into my wordpress hosting
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will assist you with the installation issue you’re facing.
Click Here To Get Avada Support
Thank you. – Abbas
What is the reason why my Avada theme is installed in my wordpress and cannot run normally?
Hello @zhouz12
I am not entirely sure what you mean by normally here? it would be better if you can simply open a support ticket with our team as you already have an active support and should be able to open a support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
I just waited for ten minutes and none of you answered my question
I messaged your team, but I didn’t get any response
Hi
The support team would need sometime to get back to your. Please do await a response from them
We look forward to helping you!
Thank you, Shaminder
does this theme work with WORDPRESS: 6.2.1?
Hi,
Definitely. The latest Avada 7.10.1 version is compatible with the latest WP version.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi. I can’t update Fusion Core plugin, after updating Avada Theme the website brokes, I can’t access to wp-admin page. Can I have a link to download it and update it manually?
Hello @ueikap
You can easily download the plugin(s) from your my.avada.com account, go to the downloads tab here => https://my.avada.com/downloads/ you should be able to download the plugin(s) from there, also please make sure that you have completely remove your older versions of both Avada Core and Avada Builder before installing the latest ones.
If you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Duplicate
Hello, im having issue with the fonts performance, it gives me over 1,5sec loading time, here is screenshot : https://prnt.sc/lfyGJwEu_t00 how to reduce this time to avoid
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi! I have imported Charity template, on desktop I have a slider and on mobile phones there is another image, how can I change on mobile phone to be the same?
Hello @atcor
We are actually using rendering logic further to disable the primary container on that prebuilt website, what you will need to do in this case is simply change the rendering option further, you can read more about it here => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
If you need further assistance with anything else, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
