3259 comments found.
Hiii….can’t access your live demo site
Hi. Our website was briefly under maintenance and now everything is back to normal.
do you have any pay back option after buying Phlox Pro e.g. 15 days etc ?
Hi we do follow envato themeforest refund policy, so please have a look at there and on those cases , yes we do accept refund request
Sound good ! I am interested in lifetime licence of Phlox Pro 
I did not see any life time price but only regular price 39USD. _______ What is the life time price for Phlox Pro ?
hi yes the life time product but 6 months support and if you need to have support after that you need to purchase only support
Great ! 1) Could you please some recommend something to comply with GDPR things ? ________ 2) if Phlox Pro takes care of GDPR ____or _______ 3) I should buy some other plugin you may please suggest for GDPR compliance perhaps ? _ Thanks
First installation was fine. I changed the site, removed licence following steps here https://docs.phlox.pro/article/174-transfer-license and tried multiple time to install plugin on correct domain. Installation Phlox Pro fail for “something missing”. Opened ticket with Averta. Hope they will reply
EDIT: after 5 minutes, support wrote me an email with successuful installation made by them!
we are happy to hear that,
Create nice website with Phlox 
Hi dear, Can you use your themes only with elementor? I don’t want to ise Backery page builder. Thanks
Hi you can use Phlox with Elementor and no need to use any other page builder
I was under the impression that I would get all updates once I purchased the theme, but now I’m seeing I can’t update Element Pack Pro because my support has expired?
I changed the site, redid the installation on another domain, and the license is not working
Hello
Where to embed the Search Console verification code please?
THANKS best regards
Hi. Can you be more specific, please? What are you trying to do exactly? Please note that contacting us through our help center is a better choice for this kind of question.
how to allow comments on Portfolios?
Hi. Portfolio post type is not intended to have comments because of its showcasing nature. That being said, you can easily add comments to it with Advanced Custom Fields plugin. Please submit a ticket if you need more details about this.
submitted a ticket
Did you use you TagerOnline account? bcz we cannot find your ticket with this account
Hello, I submitted a ticket support but I figure out I might be able to get the response faster here.
Basically I am very interested to purchase Phlox Pro, but here’s the funny thing. Rather than using one of your available templates, I actually would like to mimic your website homepage https://www.phlox.pro/#live-demos
I am building a directory/listing website, and your homepage basically has the design that I need. However, most of the currently available listing templates are optimized toward woocommerce kind of website, so their “one click installer” doesn’t work for me, because they always look for woocommerce store pages instead of normal posts. When I checked your homepage phlox.pro, I figure out this is exactly the kind of template I want to have.
Does Phlox also allow me to use the template that you use in your own homepage? If yes, can you tell me which one is it from your own selection? Because I have see some of them (App Landing, Construction, Dark Creative, etc.) most of them do not mimic your own homepage.
Hi. I’m glad that you are interested in the Phlox Pro theme. ?Please note that although the Phlox homepage is made with the Phlox theme, there are some customization and hand-codes parts that are done because of the nature and the purpose of our landing page. There is no ready-to-use template that matches exactly the Phlox Pro homepage but if you take your time, you can make it happen with available widgets and options. But creating pages like our landing page is out of our support scope and you need to have enough knowledge to do this.
Regards
Hi! I just have a small problem to change the licence attribution. We took a long time to finish the website, and now I want to move it in the definitive domain, but impossible to make it in your support center, it says “The purchase key is registered for another customer”, even if I am connected through Envato. Thanks for your help! Best regards
Hi. I have checked that there is no license associated with your current username here. We have contacted you via email for more investigation. Please follow up.
Hey Averta, I bought the Phlox Pro but after newest wordpress update I can’t edit the pages. Give me some error. I wrote several notes to customer service but no one answer me. And I received some e-mails with updating Phlox Pro but when I entered downloads – https://themeforest.net/ I have nothing. Please tell me what to do? Should I buy again the theme or?
Hi, I am sorry but this account has no Phlox Pro license, means you did not purchase Phlox Pro with this account, so please submit a ticket with the account you used to purchase Phlox Pro, and we will try to help you, which it should be no issue for you to use Phlox Pro if you purchased it from Themeforest
Regards
Help Please, I was editing one of the pages, I created a template of one of the sections that I want to use in multiple pages “pricing table” and once I tried to use it on a new page, It is now appearing on all pages and I don’t know where to remove it from. I can’t edit it from any page using elementor and I can;t see or edit anything behind it.
Hi. Chances are that you have created a global template in the Elementor and add your widget in it. Anyway, the best place for asking this kind of questions is our help center where you can interact with our support agents more responsively. Please submit a ticket and provide necessary details.
It seems that bdthemes-element-pack has not been updated for a long time since Dec 2022, is the new version of the element pack not compatible with the theme or something else?
Hi there, no the latest versions are not compatible and we are talking to their Dev team to fix their code, we will let you know the result soon
Hi, just bought, installed, activated, imported Green Business demo. PHP 8.2.4 – Warning: The magic method GW_GoPricing_Elementor::__wakeup() must have public visibility in C:\xampp\htdocs\phlox\wp-content\plugins\go_pricing\includes\vendors\elementor\class-elementor.php on line 46
Hi. As the error indicates, the warning is coming from the Go Pricing plugin and it seems that incompatibility with PHP 8.2.4 is the reason for that. If it’s possible please downgrade your PHP version and see if it helps. It may take a few time to update the code for the author plugins to make it compatible with a higher PHP version. So a better way for now is to downgrade it
Regards
Can I use Phlox Pro for APK website, On that APK website we provide apps and games for free. I am copying the style of this website
Hi, please explain a bit more of what you are going to do
Hello,
Do any of the shop demos have an option for affiliates? e.g. the Electronic Shop demo?
Thanks!
Hi, can you please explain more what exactly you want? and what option do you expect?
I need to have an affiliate program in my ecommerce, would I have the option? for example in the demo Electronic Shop?
Hi again,I am afraid there is no option on Phlox and you need to use a third party plugin in Phlox to have what you want
Hi,
In that case, could a plugin like Dokan or WCFM be included to be able to manage the sales made by the assigned vendors?
Hi there,I am afraid not, and you may need to do some things by yourself if you want to use those plugins in Phlox. and plugins for affiliate to use in Phlox is the same, we cannot recommend use any of them and we are not sure which one works the best with Phlox since we do not support affiliate option officially, and you need to do it by your own with a third party plugin
Hi, When I use the language translator, I cannot translate the button, where can I do it? i use Polylang
https://ibb.co/mtNbZ2mMay I ask you to submit a ticket on our help center about your issue use below links
Three issues: 1. I have an open support ticket that is 2 months old that is not solved. 2. I sent several messages where I need to activate my theme on a new domain. It let me deactivate the old domain, but it wont let me activate the new domain (Same issues everyone is having with this) 3. Current gallery widget for this theme plugin has errors. On mobile the gallery pictures wont show. It shows an error. Then when you login to ELementor for that gallery the error message shows. On desktop, the gallery shows fine. I talked with a wordpress developer and they verified the issue from your gallery plugin and theme.
elementor most of the time not able to load. I have checked the php memory time and it is high and Deactivated most of the plugin and it is still doing the same.
Hi, If the Elementor does not load, it means that there is a PHP error happening on your server. The best thing to do is to follow the error message to find the source of the problem and that is done by enabling the debug mode and regenerating the same situation.
The best thing to do is to contact us at our help center. Our support agents will assist you every step of the way.
Hi,
this demo from Mobile is full of problems: https://demo.phlox.pro/book-store/
Like in these screens: - https://i.ibb.co/rQ5z3N8/screen.png - https://i.ibb.co/VLfc6hD/screen2.png
Can you solve it so i can use it? Thanks a lot
Hi there, Thanks for reporting this to us, we will try to fix this. For now if you want us to help you . Please submit a ticket on our help center we will try to guide you to achieve what you are looking for
