3271 comments found.
Hello, I added the ticket https://help.averta.org/tickets/2284340648 for an urgent matter and would like to confirm receipt and expected response
My friend, we replied 1 hour after your msg, please follow your ticket
Thank you, following
you are welcome
what is the difference between free and pro
Hi. Accessing to premium demos, accessing bundled plugins, unlocking many premium options to customize your website shop, magazine, pro options, priority support and etc
Quick question: can your menu be at the top and sticky?
Hi. Yes of course. you have option to enable sticky top header
This template is beautiful, but for a beginner I find it difficult to create a site that is compatible with the phone. Please take this point into consideration
https://help.averta.org/
suuport does not respond to my complaints
Looking forward to hearing from you.
Hello I need support, but I dont know how to renew the support? Here it says “averta has decided to no longer offer support for this item.” On averta help center there is no button to renew it, only the link to Themeforest. I am stuck. And I have a problem in mobile version of my website (the menu is broken).
Hi, I am so sorry for this issue, that was a mistake and we do provide support for Phlox, simply just give it another try and if you face any issue extending your support please let us know
Hi,
Does this theme have the ability to assign custom urls to different providers? Sort of like affiliate marketing. And will you have the option or admin to see how many sales you will make at the end of the month?
Hi again, we replied you to a same question 1 month ago, and I am sorry we do not support affiliate option in Phlox and if you want to use Phlox for this you need to do it by your own with a third party plugin which we do not know which one works the best
Bought the theme and the license activation does not work, I input may purchase code and then it just freezes on license activation.
Hi, please have a look at this documentation https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website
If still got an issue please send us a ticket on our help center
I need to modify the social links of a header built in elementor.
Information from the documentation (https://docs.phlox.pro/article/134-setting-up-social-media) it can be modified from the theme customizer, following the path “General>Website Socials” but not I can find this option.
Hi there, Please navigate to appearance / customize . header / header templates / edit with header builder. On header builder you will see the Social Element. if that is not what you are asking please submit a ticket on our help center
HI. This theme was purchased in past. Now again when I want to use it, it says purchase code already used on any domain. Unfortunately, that domain is expired, I guess. I even cant remember what was the domain name. How can I use this ?
Hi, have a look at this link if that does not help submit a ticket on our help center https://docs.phlox.pro/article/174-transfer-license
i purchased premium themes and issues in footer with elementor, i already generate 4-5 tickets in support system but no one can help me on it. waste time and money with this theme, dont purchase theme because 0 customer support.
My friend , there is no ticket from your account on our help center. please give us the ticket numbers for those tickets that you are talking about. If there was no help on your tickets we will accept your refund request. here is our help center link https://help.averta.org/
Hey, i want to buy the theme but i need a full RTL support. I plan to install the “trend agency” demo. Is it easy to switch between the elements sides? also header and everything There’s any button that does that? how it works?
Hi, Phlox is RTL but its templates are not, so you need to make them RTL by your own
Hello,
The alert from WooCommerce enclosed within the ... appears briefly. How can I adjust this so that the duration is extended?
Thank you.
Hi, please submit a ticket on our help center
Hiii….can’t access your live demo site
Hi. Our website was briefly under maintenance and now everything is back to normal.
do you have any pay back option after buying Phlox Pro e.g. 15 days etc ?
Hi we do follow envato themeforest refund policy, so please have a look at there and on those cases , yes we do accept refund request
Sound good ! I am interested in lifetime licence of Phlox Pro 
I did not see any life time price but only regular price 39USD. _______ What is the life time price for Phlox Pro ?
hi yes the life time product but 6 months support and if you need to have support after that you need to purchase only support
Great ! 1) Could you please some recommend something to comply with GDPR things ? ________ 2) if Phlox Pro takes care of GDPR ____or _______ 3) I should buy some other plugin you may please suggest for GDPR compliance perhaps ? _ Thanks
First installation was fine. I changed the site, removed licence following steps here https://docs.phlox.pro/article/174-transfer-license and tried multiple time to install plugin on correct domain. Installation Phlox Pro fail for “something missing”. Opened ticket with Averta. Hope they will reply
EDIT: after 5 minutes, support wrote me an email with successuful installation made by them!
we are happy to hear that,
Create nice website with Phlox
Hi dear, Can you use your themes only with elementor? I don’t want to ise Backery page builder. Thanks
Hi you can use Phlox with Elementor and no need to use any other page builder
I was under the impression that I would get all updates once I purchased the theme, but now I’m seeing I can’t update Element Pack Pro because my support has expired?
I changed the site, redid the installation on another domain, and the license is not working
Hello
Where to embed the Search Console verification code please?
THANKS best regards
Hi. Can you be more specific, please? What are you trying to do exactly? Please note that contacting us through our help center is a better choice for this kind of question.
how to allow comments on Portfolios?
Hi. Portfolio post type is not intended to have comments because of its showcasing nature. That being said, you can easily add comments to it with Advanced Custom Fields plugin. Please submit a ticket if you need more details about this.
submitted a ticket
Did you use you TagerOnline account? bcz we cannot find your ticket with this account
