39271 comments found.
Hi, i bought your great theme and support expired but it’s a very simple question, I would appreciate your help:
I have a onepage with a menu with anchors, and then another page which menu goes back to main page with anchors, for example: https://mysite.com/help, but when I return to my homepage with the anchor, all items on the menu are selected as active.
Thanks.
Hi
Please make use of two different headers one where the menu links are relative and one where the menu links are absolute . The relative one would need to be used on the homepage. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
If you need to renew support then check the link here
We look forward to helping you!
Thank you, Shaminder
Hello,
Awesome theme. Great support!
I’ve installed two licenses on company1.com and company2.com.
Now both the companies have merged into one and the management has decided to have both entities under one domain viz. newcompany.com/company1 and newcompany.com/company2. Both will be independent WP installs.
My question here is: 1) Can I use only one license on both WP installs as they are under one domain? 2) Can I then use the spare license on another domain with another website?
Do guide.
Hi,
Each live production site requires its own separate license so in most cases you will need to purchase a license for each of the installation/site e.g. on subdomains or multisites. There are a few exceptions to this rule as guided in the “Do I need to buy a new license if I use the theme on a subdomain?” section on below page:
https://avada.com/documentation/avada-registration-and-licensing-faq/ https://avada.com/documentation/avada-license-information/You can check that out for more details.
Thank you. – Abbas
Hi, I just bought a license for my site but when I try to add gave to me this error: No domain was passed on in the request, this is needed to confirm registration. How can I solve it? Thanks for the help
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Any idea on when the new “Instrument Sans” font from Google will be natively available in Avada?
Hi,
We rely on the Google Fonts API for bundled fonts. It is up to Google when they decide to add/remove any fonts from there so I’m afraid we don’t have any information regarding the new fonts.
Thank you. – Abbas
Hello,
When I use these plugins in Avada Editor, I cannot upload images to the site. Could you help?
Hello @sertacgul
I am not sure which plugin(s) as they are not mentioned, but it simply sounds like an issue with the plugin(s) itself, please try checking on a default WP theme with same plugin(s), if the issue persists please open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
this is the name of the plugin: Avada Builder I can’t open a request because I don’t have support period. would you make my victim
When I activate this plugin, I can’t do many things, I deleted and reinstalled my problem.
Hi,
As this area is meant for presale queries / generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
i just extended my support but not show on myavada account.
Hello @myj111
We can definitely see that you have active support, please follow the instructions here to apply the support extension from your my.avada account => https://avada.com/documentation/extending-and-renewing-envato-item-support/#toc_How_To_Apply_Support_Extension
If you need further assistance, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, many thanks for the advice on the GoDaddy hosting issue. It has resolved some issues but I am still not seeing the logos change. I appreciate your response has been very timely to my ticket but could I urge you to have a look at the logo issue as soon as possible. My ticket number is 2256507287 Thanks
Many thanks, superb support
Hi
We are happy we could help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
After making some edits to my website, all of the widgets have disappeared. I thought it may have been the latest WordPress 6.2.2 update, but it’s not. I switched back to the WordPress default theme and widgets are available. Anyone noticing this bug?
Hello @cfadr
What kind of edits were made? also can you please double check if the widgets are disabled from Avada > Global Options > Advanced > Features Tab?
In any case, we will need to take a closer look into this and it may require you to open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
what font awesome version is integrated into the theme? If I were to hard code icons I want to know the class to be use (i.e. fas or fa)
Hello @osee
We use version 5 with Avada, if you need further assistance with this, please open a support ticket and our team will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I would like to know why my “Image Before & After” don’t have rounded corners even though I have set it up both in the element design section and in the general options on “Avada builder elements”
Hello @bbaldachhini
This area is not meant for support and we will surely need to take a closer look into your site for this, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
if buy three,can i get a discount or get more license? as from the third purchase,i would need less and less after-sale service,even need no after-sale
Hi there,
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Solved
Hi
Thank you for the update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
After purchasing the Extended license, will auto-update be active for other domains where I installed Avada?
Hi
Updates for Avada do not require any additional purchase and we offer updates for life even with the regular licence. Please do note, a single license is valid for a single site
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I tried the Layout Section builder, I can set the condition to show the section on specified pages. But it not work with Buddypress’s user profile where the URL is /members/username. The condition only work for for “members” page, but the dynamic username is not working even I had assign “members” page under “Children of specific pages” option
Hi
For now, the layout builder is not meant for buddypress plugin (in the content area). Please use default buddypress page for this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
My website homepage is crashing again with garbled characters can you tell me why this is
Hi
It would be difficult to assess/advise on the issue via the comments section
Our support team would need to make a check for the issue. I do see that you have valid support so please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Our team will get back to you shortly. We look forward to helping you!
Thank you, Shaminder
For the link text decoration, is there a way to only use it only on the main content and not on anywhere else? Right now it is showing up even on the footer and social sharing link.
Hi,
That will be possible with a bit of CSS. By default the link styling you see will apply to links in multiple areas.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I do not have access to post a support ticket after 6 months. Is there a way to solve it?
Hello @Yandao
We do not provide support here at comments section, however if you want you can follow our guidelines on how to use custom CSS with Avada here => https://avada.com/documentation/how-to-add-custom-css-in-avada/
Thanks
-Ammar
How to increase Live Search Results Container width? while retaining the ability to adapt to different screen sizes
Hi
The live search result container’s width depends on the width of the search element which in turn depends on the width of the column in which it is nested. You can add the search element in a column based on the column width you prefer and it will adapt to it
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how do I disassociate a purchase code with an install from here (not the website)?
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/ Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/NFHtNk7sDtQC Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/75kvnLOndV3z Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/d39YvL5m0rjQ
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you for the response. It helped.
You are most welcome 
Hi, there is a bug with social sharing when viewed on mobile devices. When I enabled Enable Link Text Decoration and underlined below the link text, it also underlined the social media sharing element on mobile devices. However, it is okay when viewed on the web browser. Could you please check and fix it?
Hello @Yandao
I will do a test on specific element further, however if you need our assistance with this or any other issue, please know that this is not our area for support or bug reports, we recommend you to please open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, as for the font size, do you recommend using px or rem?
Hello @Yandao
This is certainly your own choice, we already have a responsive typography options for the headers in Avada that means they will be responsively sized depending on the platform you are checking them on, secondly for the body font the same size is being used but it totally depends on what unit user wants to use themselves.
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
