39344 comments found.
After making some edits to my website, all of the widgets have disappeared. I thought it may have been the latest WordPress 6.2.2 update, but it’s not. I switched back to the WordPress default theme and widgets are available. Anyone noticing this bug?
Hello @cfadr
What kind of edits were made? also can you please double check if the widgets are disabled from Avada > Global Options > Advanced > Features Tab?
In any case, we will need to take a closer look into this and it may require you to open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
what font awesome version is integrated into the theme? If I were to hard code icons I want to know the class to be use (i.e. fas or fa)
Hello @osee
We use version 5 with Avada, if you need further assistance with this, please open a support ticket and our team will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I would like to know why my “Image Before & After” don’t have rounded corners even though I have set it up both in the element design section and in the general options on “Avada builder elements”
Hello @bbaldachhini
This area is not meant for support and we will surely need to take a closer look into your site for this, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
if buy three,can i get a discount or get more license? as from the third purchase,i would need less and less after-sale service,even need no after-sale
Hi there,
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Solved
Hi
Thank you for the update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
After purchasing the Extended license, will auto-update be active for other domains where I installed Avada?
Hi
Updates for Avada do not require any additional purchase and we offer updates for life even with the regular licence. Please do note, a single license is valid for a single site
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I tried the Layout Section builder, I can set the condition to show the section on specified pages. But it not work with Buddypress’s user profile where the URL is /members/username. The condition only work for for “members” page, but the dynamic username is not working even I had assign “members” page under “Children of specific pages” option
Hi
For now, the layout builder is not meant for buddypress plugin (in the content area). Please use default buddypress page for this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
My website homepage is crashing again with garbled characters can you tell me why this is
Hi
It would be difficult to assess/advise on the issue via the comments section
Our support team would need to make a check for the issue. I do see that you have valid support so please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Our team will get back to you shortly. We look forward to helping you!
Thank you, Shaminder
For the link text decoration, is there a way to only use it only on the main content and not on anywhere else? Right now it is showing up even on the footer and social sharing link.
Hi,
That will be possible with a bit of CSS. By default the link styling you see will apply to links in multiple areas.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I do not have access to post a support ticket after 6 months. Is there a way to solve it?
Hello @Yandao
We do not provide support here at comments section, however if you want you can follow our guidelines on how to use custom CSS with Avada here => https://avada.com/documentation/how-to-add-custom-css-in-avada/
Thanks
-Ammar
How to increase Live Search Results Container width? while retaining the ability to adapt to different screen sizes
Hi
The live search result container’s width depends on the width of the search element which in turn depends on the width of the column in which it is nested. You can add the search element in a column based on the column width you prefer and it will adapt to it
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how do I disassociate a purchase code with an install from here (not the website)?
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/ Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/NFHtNk7sDtQC Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/75kvnLOndV3z Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/d39YvL5m0rjQ
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you for the response. It helped.
You are most welcome 
Hi, there is a bug with social sharing when viewed on mobile devices. When I enabled Enable Link Text Decoration and underlined below the link text, it also underlined the social media sharing element on mobile devices. However, it is okay when viewed on the web browser. Could you please check and fix it?
Hello @Yandao
I will do a test on specific element further, however if you need our assistance with this or any other issue, please know that this is not our area for support or bug reports, we recommend you to please open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, as for the font size, do you recommend using px or rem?
Hello @Yandao
This is certainly your own choice, we already have a responsive typography options for the headers in Avada that means they will be responsively sized depending on the platform you are checking them on, secondly for the body font the same size is being used but it totally depends on what unit user wants to use themselves.
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I can’t register to themefusion This is what I get each time I register. There was an error when attempting to register your account.
The password used is too short.
Hi there
That is rather an odd error. Please try a different browser, and if that fails please email us at support@avada.com so that we can assist you adn get you set up.
Thank you, MB
I have tried on 3 browsers already
Hi there
In that case, please email us at support@avada.com so that we can assist you and get you set up.
Thank you, MB
Hi there
In that case, please email us at support@avada.com so that we can assist you and get you set up.
Thank you, MB
My theme installation is not working, I submitted a ticket but it has not been accepted, why is my ticket number 493414
Hello @zhouz12
Your ticket has been received and will be responded by our team.
Thanks
-Ammar
Does anyone know if there’s a way to adjust the speed of the autoplay option on an image carousel? seems like the most basic of function, but can’t seem to find a way to change it.
Hello @ifx84
You can find the element options such as carousel speed from Avada > Global Options > Builder Elements > Carousel Element in this case.
If you need further assistance with this, please open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your quick response. I appreciate the prompt assistance and it speaks volumes about your commitment to customer service.
However, I realized that my initial question may not have been specific enough. Is it possible to change the carousel speed per carousel, rather than having a global setting that affects all carousels on all pages? This would be a helpful feature for me and I imagine for others as well.
Also, I wanted to mention that I do have a license for Avada for an old site I still manage – though support ran out long ago on this particular install and I didn’t really use Avada until long after it had already run out, so never got to use the support option anyway.
Having said that, this is also a question I would have had prior to purchasing Avada. It’s an option that I assumed every carousel widget would have automatically, but it’s not easy to find out any other way than posting a comment on here. I spent a few hours trying to search for the answer and there’s nothing anywhere that I can find.
If I could work out how to get Avada to do some of the other things I need it to do, then I’d purchase more copies of it. However, due to the limitations and difficulty finding information, I’ve been mostly switching sites from Elementor themes over to Bricks Builder in recent times. But this current Avada site that I still manage, I don’t have time to move just yet, so trying to work out if Avada is still worth sticking with. And don’t get me started on Elementor 
even though it has more options and flexibility than Avada, the issues I’ve run into with Elementor (speed and excessive DOM elements) FAR outweigh any advantages so I’d still choose Avada over it.
Thank you again for your help.
Hello @ifx84
Individual carousel speed adjustment is not an option right now, you can use advanced sliders such as revolution slider that we offer as bundled plugin in this case.
Regarding the difficulty in getting to understand the elements and what each element can do, we have a very comprehensive documentation on each and every element as well as the features that Avada has which you can access here => https://avada.com/documentation/, simply searching for any term there should show you different results from where you can choose which one you want to know more about, other than that we have a premium support option which is there to assist you with everything.
Avada is evolving at a very rapid pace and new features and options are being added in almost every release, this means that customers as well need to be aware of what new changes have been introduced and for that purpose we do release a changelog as well as a newsletter when required.
Other than that, if you have any feature that you think can benefit you, we are always hearing our customers and adding the features on the popular demand, you can make your vote count as well as submit any new feature request here => https://my.avada.com/make-a-request/
Thanks
-Ammar
I bought and registered Avada years ago for my principal website, now I want to do changes on a staging copy but I’m being asked to register it and that the URL is going to be sent to your servers to find a match. Can I register it on the staging site too or this would cause problems in the original one?
Hello @SIEMCare
You should be able to use the same license with the staging server without any issues, considering that your staging server setup and URL follow our guidelines here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Support Team,
I am writing to bring to your attention some inconsistencies I have encountered with your account creation and error reporting system. I am facing a peculiar situation where I am unable to log in to my account in order to report an error, but the error I need to report is that I am not receiving any emails on my designated mailbox. This creates a paradoxical situation as I cannot connect to my account to contact support if I am unable to receive the necessary communication.
Additionally, during the account creation process, I am required to add a key. However, my account already has the three keys that I purchased, causing further confusion and hindrance in the account setup.
To resolve these issues, I kindly request that you contact me at tricksteur@gmail.com. This alternative email address will allow us to communicate effectively and address the problems I am experiencing.
I appreciate your prompt attention to this matter, as it is crucial for me to be able to access my account and resolve the email delivery issue. Thank you for your understanding and assistance.
Sincerely,
Hello @tricksteur
There should be no issues with the account creation, however we will indeed get back to you on the provided email address and see what is causing this hinderance and get this resolved.
Thanks
-Ammar
I purchased a support extension but its still not visible in MyAvada – I urgently need to open a ticket
Hi
Please do ensure you log into my.avada.com and update/refresh your support period, Screenshot here
For more details, please refer the documentation https://avada.com/documentation/extending-and-renewing-envato-item-support
We look forward to helping you!
Thank you, Shaminder
Reload worked! Thanks!
Glad to hear it worked.
Hi Team Avada,
We are using Avada theme and love it!
The issue with which we write to you is… So, we are using rank math plugin for SEO. But we are facing multiple compatibility issues with Avada and Rankmath, specifically with Content Analysis.
Below details of the support tickets raised with rank math and their replies:
First Ticket RANKING SCORE IN ‘POST DETAILS’ NOT MATCHING WITH ‘ALL POST’ LIST!!
Response: Avada is not compatible with our plugin and that could be the reason that the tool to recalculate scores is not working as expected. You can get in touch with Avada and ask them to add compatibility for our plugin: https://rankmath.com/kb/content-analysis-api/
Second Ticket ALT TAG OF IMAGES NOT BEING READ BY RANKMATH, ONLY FEATURED IMAGE ALT TAG BEING ACCEPTED AS RANKING WITH KEYWORD
Response: Please note that the Avada Fusion builder is not compatible with Rank Math, so the image alt tests may not work. You may ignore the error if the alt tags are properly displayed on the frontend. You may refer to this guide on how we address this type of issue: https://rankmath.com/kb/content-analysis-api/. This may require you to contact the developers from Avada as well.
PLEASE HELP US WITH A SOLUTION Team Avada! We love using Avada and would like to stick to using Rankmath SEO as well. Please let us know how we can better the compatibility.
REQUESTING AN URGENT SOLUTION as we are loosing our struggling to manage our websites SEO as the data we are getting is confusing and inaccurate. Please help with a solution with this incompatibility.
Regards and many thanks
Hello Ememoriesofabutterfly
Regarding your query on the content analysis for Rankmath, we already have an item for this in development however it requires the developer of plugin(s) to work with us, our team have contacted them and as soon as there is any update on this we will add this feature. Regarding the image tag please make sure you are on latest version of Avada as we have added compatibility for breadcrumbs and image in our 7.0 version.
Also, we have a feature voting section where you can make your vote count for this specific item, you can vote for this here => https://my.avada.com/feature-voting/
Apart from that, you can always use Yoast SEO which is 100% compatible with Avada for your SEO requirements as well.
Please know that this area is not meant for support or general inquiries, if you need to get in touch with our support, we recommend you to please open a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for getting back to us. I understand that improvements are one way.
In the meanwhile, do please clarify one thing…
Rankmath suggested we use a code based on this article to fix content analysis with Avada: – https://rankmath.com/kb/content-analysis-api/ -
Shall we do this for now, please let us know if you feel this is safe. Would appreciate your opinion on this please
Hello There
We have not checked this fix on our end so can not really provide any response for that, right now the Content AI results in you get will not be accurate as RankMath’s Content AI will be looking into the complete syntax of builder and not only content.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
