Hello, @edwardr723,

We regret to inform you that it is not possible with the current theme version and requires extra customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to avail of paid customization services, please submit a customization request to the to: https://www.portotheme.com/customization/

Regards, P-THEMES.

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Perhaps you can consider it for a future upgrade, it would be much nicer for such as powerful theme.

Hello, @edwardr723,

Please submit it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/

Regards, P-THEMES.

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Hello, @JasonWeber987,

Sorry for the inconveniance, please try to go with this link: https://discord.gg/UNdv3MXk35

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Hello, @yoannbouffard,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
    white-space: normal !important;
}

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Hello, @Rembrandt_Lights,

Please navigate to Porto >> Template Builder >> Popup and from there edit the particular popup and remove the condition: https://www.portotheme.com/wordpress/porto/documentation/display-condition/ OR simply and completely delete the popup from your site and from trash as well, and it should solve your issue.

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Thanks ! Removed the condition.

Sound’s Good!!

Hello, @digikomid,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

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Hello, @jayeshbihani,

Thank you for expressing your appreciation for our customer care team. We value your feedback and understand your concerns regarding the temporary solution provided. We apologize for any inconvenience caused by this approach.

We strive to offer effective problem resolution to our customers, and we acknowledge the importance of taking responsibility if there is any fault on our end. Your experience matters to us, and we are committed to addressing any issues in a satisfactory manner.

We appreciate your patience and understanding, and we assure you that we will carefully review your feedback to improve our services. If there is anything else we can assist you with, please do not hesitate to reach out to us.

Thank you again for bringing this matter to our attention.

Regards, P-THEMES.

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Now, there is another problem on the website. I request you to check my support ticket and get it resolved.

Hello, @jayeshbihani,

We have again replied to your support tickets, please check back our reply there and please do not write here for the support tickets.

Regards, P-THEMES.

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Hello, @dee-uk,

Please navigate to Porto >> Theme License and unregister the theme from there and then again register the theme with the same purchase code and then try to check under Appearance >> Install Plugins.

Regards, P-THEMES.

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Hello, @baspax1989,

I have just checked your site now and it is working perfectly fine for me, here is the screenshot: https://postimg.cc/Z98qWx6R it must be the cache issue at your end nothing else, please try to clear the cache and check back again.

Regards, P-THEMES.

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Thank you very much for your reply, i see that im using cloud flare and so i had cache from outside of the backend settings so cleared and everything ok!

Sound’s Good!!

Support has fixed this issue – Thanks PT Support

Hello, @TukMike,

Thank you for letting me know that the issue has been resolved by the support team. I appreciate their assistance. If you need any further help or have any other questions, please don’t hesitate to reach out.

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I haven’t received any response yet. And the same problem is happening again.

The whole layout of the website has changed again. Like, it is in a box.

The same thing is happening again with the website. I cannot create a website again and again because of this.

I humbly, request you to look into it and get is fixed ASAP!

Hello, @jayeshbihani,

We have again replied to your support ticket, please check back to your support ticket reply now and then reply back to it accordingly.

Regards, P-THEMES.

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Hello, @mimikss,

I can see you are using the FVM cache plugin, you are using the lightspeed cache server end as well, so we suggest you that first of all, please deactivate the cache plugins from your site and remove the complete cache from server end as well till you are in the development process.

And then please try to change the color from Porto >> Theme Options:

Header >> Header Styling Menu >> Menu Styling Breadcrumbs >> Breadcrumbs Styling Footer >> Footer Styling WooCommerce >> Styling

Finally check back to your site after clearing the browser cache.

Please note that some sections color have been overidden by the elements setting, in that case you have to edit the page and then edit the element, and under the element settings change the color as per your requirements.

If still you need any help, you can reach out to us via our support forum with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.

Regards, P-THEMES.

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Hello, @thecreativelabnet,

Please navigate to Porto >> Setup Wizard >> Full Site Editing and un-check the option from there, save changes and check back the options of the Post again and let me know the result.

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Hello, @sfantagiro,

Sorry for the inconveniance but we are in the testing process of those plugins update with our theme, and we will upload both of those plugins with in next 6 hours to download from your site.

If you want the latest plugins files to download and update manually then please contact us via our support system so that we will provide you the latest files.

Thanks for your understanding.

Regards, P-THEMES.

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Hello, yes: https://ibb.co/4461Nck

The page is behind a maintenance plugin

Hello, @edwardr723,

I see, Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.

Regards, P-THEMES.

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Thanks for the answer. The Porto functionality plugin is up to date but the problem persists. Please, do you have any idea what I could try to solve this problem before bothering you further?

I see that it is a conflict between WPBakery and Visual composer which are active at the same time on the site. If I disable Visual composer, unused shortcode optimization works again. I also just noticed that this conflict crashes the site in php 8.0 if the two plugins are active at the same time. what do you recommend please?

Hello, @Ermane,

Great!! We really appritiate your debugging and patience, you are great!!

Yes the issue might be because of the conflict, so we suggest not to use the visual compose plugin, as Porto is no more compaitable with the visual composer plugin.

Tthe thing is that actually after every Update of this Plugin, a compatibility issue arises with almost every Theme that’s why all the major Themes are discontinuing this Plugin and are moving to future-best Plugin (i.e. Elementor and WPBAKERY). We are also doing the same so that your Site doesn’t get distorted every time when the VC plugin update arises. That’s why we have removed the Plugin compatibility with the Theme and soon enough we will also remove the VC plugin from the Theme package and it will no more be supported too.

Thanks for your understanding.

Regards, P-THEMES.

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Hello, @bhoudek,

Sorry for the inconveniance, but could you please contact us via our support system so that we will check and provide you with the very latest update of the plugin.

And we will also update it to our site soon, so you will be able to update it from your website.

Regards, P-THEMES.

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Thank you for the prompt reply as always

You’re Most Welcome!!

Hello, @mgp2739,

We understand that you are eager to receive a response, and we kindly request your patience as we work diligently to address your concerns.

Rest assured that our support team is actively working on resolving your support ticket, and you can expect to receive a reply that adequately addresses your inquiries in due course.

We greatly appreciate your understanding and cooperation during this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are committed to providing you with the best possible support experience.

Thank you once again for your patience.

Regards, P-THEMES.

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Hello, @nfleming,

Could you please contact us via our support system so that we will check and help you out in solving your issue or provide you the plugin updated file.

Regards, P-THEMES.

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Hello, @yd-media,

Please make sure that you have completed the purchase of the product on your site after that payment and approval, because the query will work when the purchase will be completed, not with only add to cart or on checkout.

And sometimes, because of the cookies it does not work properly, so please clear the cookies and check back again.

OR the issue might be because of any third-party plugin confliction, Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.

Note: Please take the complete backup of your site before following the above steps as that might affect your site.

Regards, P-THEMES.

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