23139 comments found.
Hi, I’m still at the version 6.5.3 on a production website. Is there any order or special procedure that I need to follow to not broke my website during the upgrade to the latest theme version? Any help would appreciated!
Hello, @soliddop,
Please read and follow the instructions written in the thread: https://www.portotheme.com/forums/topic/php-fatal-errors-after-updating/#post-821 and I am sure you will not face any issue.
Regards, P-THEMES.
Is there a trick to have the top navigation menu above the header display on desktop and mobile? And have the top navigation sticky?
Hello, @joeyherz,
Which page builder are you using on your site? Is it WP Bakery or Elementor page builder?
You can use the navigation element of the page builder and choose Main Menu to show with it, and then copy the shortcode of that element and paste under Porto >> Theme Options >> Layout >> HTML Blocks, (Top), it should show above the header on your site.
Regards, P-THEMES.
I am using WP Bakery.
Hello, @joeyherz,
Alright, Let me explain.
First of all, you need to create a block in the PORTO >> Template Builder >> Add New >> and set the content/menu in it as per your need. Just like I created see the image: https://postimg.cc/f3Xf2GtJ
After that Go to the Dashboard >> Porto >> Theme Options >> Layouts >> HTML Blocks >> and set the block shortcode in the very first box like this: https://postimg.cc/vgYxrkWR
Then save settings and check back to your site the content you set in the block will appear at the top of the website see the image: https://postimg.cc/0rm1Gjys This way you can achieve it.
I hope I make it clear enough to understand. Have a nice day.
Regards, P-THEMES.
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how can I remove this stars, I don’t want it . screenshot: https://prnt.sc/3PUzu3QcCM6W thanks
Hello, @adrstars,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.sticky-product .star-rating {
display: none !important;
}
Regards, P-THEMES.
I do the steps you provided and its very easy after your guidance. screenshot: https://prnt.sc/TOi9Ey_nEPy4
its SOLVED .
Now I have 2 years with you and I’m really enjoying with your them PORTO and I recommend it to anyone else .
Thank you for your constant and distinguished interest in your customers.
Hello, @adrstars,
Thank you so much for your kind words and positive feedback! I’m thrilled to hear that the steps I provided were helpful and that you found them easy to follow. It’s great to know that you’ve been enjoying using the Porto theme for the past 2 years and that you would recommend it to others. Your satisfaction as a customer is my top priority, and I appreciate your recognition of my constant and dedicated support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your trust and loyalty!
Regards, P-THEMES.
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Hello 1. In shop 36 there is a top banner ‘shop now’ , hot to manage from admin? 2. The menu and the home page is always getting stuck. This is caused by the toggle menu all departments which open a div of the size of the screen, and nothings works, only if you scroll the page unstuck but not in the upper of the page. Also I can’t remove the toggle menu 3. How I will show in the home page ” Become a seller” for marketplace? Thank you
Hello, @projectmano,
1. That top banner has been made using the Custom HTML and you can modify the content from Porto >> Theme Options >> Layouts >> HTML Blocks as per your requirements, please refer to this screenshot: https://postimg.cc/BLF6WC2C
2. Well the screen is not stucking at my end, and it is working perfectly fine for me If you are facing such an issue, please prepare a small video clip of your issue and share with us via our support forum and with your site WP Admin Login details so that our experts will check it for you on your site and help you out, and if you want to remove that Toggle Menu, then please navigate to Porto >> Theme Options >> Header >> Header Type >> Header Builder in Customizer and remove the “Main Toggle Menu” header element from there, publish it and check back to your site after clearing the browser cache, please refer to this screenshot: https://postimg.cc/RN2JYNr9
3. You can Install the Multivendor plugin and then you can use the button or text with a link to the account page and name it as “Become a seller” as simple as that, on clicking it redirects the used to my account page where the user can create the account as vendor on your site.
Regards, P-THEMES.
Ok thank you 1. Ok 2. here the inspection: #main-toggle-menu:not(.closed)::before { content: ’’; position: fixed; width: 100vw; height: 100vh; left: 0; top: 0; background: rgba(34,37,41,.3); z-index: 999; display: block; } *, ::before, ::after { box-sizing: border-box;
This is the div that covers the page before scrolling downwards Probably that happen after changing some settings froma admin. Only in desktop
3. Yes I have found the option to enable “become a Seller” but where is the setting to manage where will be apperared in the page, I cant see it
Kindly regards Manolis
Hello, @projectmano,
1. You’re Most Welcome!!
2. I see, I would like to suggest you that please prepare a small video clip of your issue and share with us via our support forum and with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
3. What do you mean? Could you please explain in detail, if possible with some screenshots for my better understanding?
Regards, P-THEMES.
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Hello. Im unable to update (Porto Functionality) It said ’’fail” and this causing issue on the website. Can you please help Also having this message on dashboard. Porto VC Addon is enabled but not effective. It requires Visual Composer to work.
Hello, @classia,
Please navigate to Porto >> Dashboard and unregister the theme from there and then again register with the same purchase code. After that please go to Appearance >> Install Plugins and try to update the plugin from there.
Alternatively, please contact us via our support forum with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out in resolving your issue.
And regarding the Porto VC Addon notification, simply disable and delete that plugin from your site because it will not work with out Visual Composer plugin and Visual Composer plugin is no more compaitable with our theme.
Regards, P-THEMES.
WPBakery Builder not work on template builder, this is bug ? Editing Footer Block now so hard.
Hello, @ezralds,
Please navigate to WP-Dashboard >> WP Bakery >> Role Manager and make sure to check YES “porto_builder” from there, save changes, and check back to your site after clearing the browser cache.
Please refer to this screenshot: https://postimg.cc/tYW7BSfP
Regards, P-THEMES.
Thanks for help, recommended theme. Maybe u need give instruction on setup wizard im already frustated for some day before going here.
Hello, @ezralds,
You’re welcome! I’m glad I could help you and that you liked the recommended theme. I apologize for any frustration you’ve experienced with the setup wizard. I understand it can be challenging at times. Well, I will forward your idea to the development department for the upcoming updates of the theme.
Thanks for your understanding.
Regards, P-THEMES.
Hi, best theme, but my license code used by my abandoned project. Can you reset my license key? I want to create e-store for my dad. Thank you.
Hello, @nitzrecords,
Could you please share the first eight digits of your purchase code, so that I will check/verify and reset it for you.
Regards, P-THEMES.
8c063c56
Hello, @nitzrecords,
I have checked in our DB and do not find such code activated on any of the sites, What exact issue you are facing with the license, could you please share the screenshot for my better understanding?
Regards, P-THEMES.
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Hello, the template builder for the real estate theme is not working when I try to edit or create a template. I am only using the WPBakery Builder plugin. The builder is not loading when editing, only showing the short-codes.
Hello, @joeyherz,
Please navigate to WP-Dashboard >> WP Bakery >> Role Manager and make sure to check YES “porto_builder” from there, save changes and check back to your site after clearing the browser cache.
Please refer to this screenshot: https://postimg.cc/tYW7BSfP
Regards, P-THEMES.
Perfect, that worked!
Sound’s Good!! 
Where can I change the background color of the Top Menu
Hello, @WESTTOWN,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
#header .header-top .container {
background-color: green !important;
}
#header .header-top {
background-color: green !important;
}
Regards, P-THEMES.
could you implement a fix in the form of a setting or code snippet to load the standard WooCommerce product gallery template to let ” Advanced Product Fields for WooCommerce plugin ” works properly ?
Hello, @madelab,
Please try to use the default layout for the single product page from Porto >> Theme Options >> WooCommerce >> Single Product and check back again,
Regards, P-THEMES.
Hi Porto,
Please, how I could add a small part of text above of my product category?
https://candleart.es/woocommerce.JPGPlease is very important, thanks,
Joaquín
Hello, @Joaquim_,
Please try the following steps to achieve your desired result.
1. Please navigate to Porto >> Template Builder >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, and you will find the Content top option.
6. Paste the block slug name in the Content Top Option and save the changes.
7. Finally check your site after removing the browser cache.OR
You can create your own layout for the Product Category pages under Porto >> Template Builder >> Product Archives and place the product category description element at any place as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/shop-builder-elements/
Regards, P-THEMES.
Hello Porto,
Those procedures are quite complex for me. Can you please provide me a code to insert in a code snippet to add a small text before the product categories ? Like a short second description before the product categories. These one would be very useful for us.
https://candleart.es/woocommerce.JPGregards, Joaquín
Hello, @Joaquim_,
Ok then if you are not using the Custom Layout for the Shop/Category page but the default one, then please navigate to Products >> Categories and edit the particular category, and then add the description to it, save changes and check back to your site after clearing the browser cache, now that description will show above the content automatically.
Please refer to these screenshots: https://postimg.cc/gXjp2XFg & https://postimg.cc/9rZh0HKH
Regards, P-THEMES.
Hi Porto, I mean, I need the possibility to fill 2 descriptions texts on the category.
https://www.candleart.es/query1.png https://candleart.es/seconddescription.JPGthanks, Joaquín
Hello, @Joaquim_,
I see then you have to try with Custom Layout using Template Builder.
Regards, P-THEMES.
Hi Porto, Yes, can you explain me in a short video how to add a short description above the categories photo products ? If Porto have this possibility in the layout.
Thanks, Joaquín Candle Art
Hello, @Joaquim_,
Please watch and follow the instructions shown in this video I have captured for you: https://www.veed.io/view/dced6384-491c-4096-9ff4-d94bff350250?sharingWidget=true&panel=share
Regards, P-THEMES.
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Hello Porto, I have 20 categories by languaje and with translations with wpml. To edit the above short description (different in each one) I should create 20 different layouts ? In case of yes, can be translated to the rest of languajes?
thanks,
Hello, @Joaquim_
Yes those can be translated with the WPML plugin, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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thanks you Porto is very usefull,
If for example (is not my intention) doing this procedure, if I have other template I will not be able to see this change I made ? Will be only available if I have Porto ?
thanks,
Hello, @Joaquim_,
Exactly that block is Porto default functionality so it only available with Porto.
Regards, P-THEMES.
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Hi Porto,
Regarding your video suggested: https://www.veed.io/view/dced6384-491c-4096-9ff4-d94bff350250?sharingWidget=true&panel=shareI know this query maybe is not inside your scope. But is a good recomendation or good practics or problem if this Custom Layout page have same tittle as the page that I want to insert this custom layout?
I mean regarding the description in: Inner Top Content
thanks, Joaquín
Hello, @Joaquim_,
You can use the Porto Heading element under the block and “Enable Dynamic FIELD” and also choose “Dynamic source” as “Post or Author Info” and “Dynamic Content” as “Title”, Please refer to this screenshot: https://postimg.cc/06P9MsTs
Regards, P-THEMES.
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Hi Porto, Please can you send a short video how to do it? I have tried but I don’t know how to do it. This is better for the google indexation than using a custom layout?
Thanks Joaquin Candle Art
Hello, @Joaquim_,
Sure, I have recorded a complete video of the process to show you how to set the dynamic content for the page title and set the description as well. Here is the video link: https://streamable.com/8csgpc
kindly watch the complete video for a better reference to understand.
I hope it helps. Have a nice day.
Regards, P-THEMES.
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Hi Porto,
I don’t have the same panel like you. https://candleart.es/777.JPGwhy ?
thanks, Joaquin Candle Art
I think I should have the bakery pagebuilder, I have the pluggin but this panel like you does not appear
Hello, @Joaquim_,
Please make sure that you have turned ON the “post_types” under WP Bakery >> Role Manager: https://pasteboard.co/VuwqpcHoMNYT.png
Regards, P-THEMES.
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You think this one procedure is better for header seo purposes than Custom Layout ?
Hello, @Joaquim_,
I am sorry but I do not able to understand your concern, could you please elaborate?
Regards, P-THEMES.
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Hi Porto,
I want to place a small part of text above the products of page category products. A kind of short description text to improve the seo of the page. Thats why I’m asking what to use the: Custom Layout (1) or the Porto heading Element (2)
example done with Custom Layout, creating an extra page and linking with the property “top iner content” in the category page. https://www.candleart.es/velas-ritualizadas/(1) Hello, @Joaquim_,
Please watch and follow the instructions shown in this video I have captured for you: https://www.veed.io/view/dced6384-491c-4096-9ff4-d94bff350250?sharingWidget=true&panel=share
(2) Hello, @Joaquim_,
You can use the Porto Heading element under the block and “Enable Dynamic FIELD” and also choose “Dynamic source” as “Post or Author Info” and “Dynamic Content” as “Title”, Please refer to this screenshot: https://postimg.cc/06P9MsTs
thanks,
Hello, @Joaquim_,
Actually, SEO requires heading tags and some related keywords on the page description and by using the practice it’s possible that it will improve the page SEO, Further, You can hire an SEO expert as well.
And both are best ways for the SEO, you can try with both one by one and choose one which better suits your requirements.
Regards, P-THEMES.
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Hi Porto, ok.
There is a problem of pagination with this. Placing a block in the content inner top. https://www.candleart.es/velones-esotericos https://www.candleart.es/velones-esotericos/page/2/Paragraph above the products is appearing in page 1 and 2. Any way that only appears in page 1?
thanks.
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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hi, my website has gone all white, maybe white screen death… can you please have a look and diagnose the problem?
shop.cerahidentistry.com
thanks
Hello, @kumail110,
Could you please contact us via our support forum with your site WP Admin URL and Credentials and also with Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
cant login to support, tried pwd reset but link doesn’t arrive
Hello, @kumail110,
Please try to create the accont on our support forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ and then generate the support topic.
You can try to Login with Gmail as well.
Regards, P-THEMES.
I have no idea what on earth is wrong with your system, I already had a login before, and there were all past cases in it, but today per your recommendation I used same email in gmail to login, what did I got? NOTHING! I still cannot login in to the support ticketing, this is so mad and sick.
Hello, @kumail110,
Again sorry for the inconveniance, could you please share your theme purchase code PDF file with me via email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
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Hi, What should we do so that the top bar mobile does not appear in shop 36? thanks
Hello, @drcslm,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site now after clearing the browser cache.
@media(max-width: 767px){
#header .header-top {
display: none !important;
}
}
Regards, P-THEMES.
Hi. Questions before purchase
1. All demo data contain elementor version or some of them contain only wp backery?
2. Are this theme contain the products compare plugin or some logic for this?
Hello, @degorych,
First of all, thanks for showing your interest in Porto WordPress
1. We have the demos with Elementor and with WP Bakery as well, you can check them here: https://www.portotheme.com/wordpress/porto_landing/ and please check this screenshot: https://postimg.cc/zyQ6DcqF
2. We have integrated the “YITH WooCommerce Compare” plugin in our theme for the compare functionality.
Regards, P-THEMES.
I just bought the product and the installation caused problems, please repair it, I don’t have much time to waste and wait to finish my project. https://prnt.sc/oNfjh8RTg3Oa
Hello
Thank you for contacting us. Sorry for inconvenience with the theme. Could you provide me your credentials via forums? Sorry again. Kind regards.
Hello Thank you for contacting us. No, in theme, only shows placeholder image for porto. There is no theme settings.
Kind regards.
Thank you for your kind answers, but I no longer understood. Can you help me how to change the place holder image of the products that do not have an image that has the Porto logo? I attach a screenshot of the Home of my page and the sample of the images that I want to change. I hope you can help me. https://ibb.co/rbqf36r
Hello
Sorry for inconvenience with the theme. Porto don’t have any options to change the placeholder image. Sorry again and we’ll add in upcoming version. Please enjoy doing well with Porto Theme. Kind regards.
Entiendo no hay ningún problema, lo haré manualmente. Si pueden avisarme cuando hagan la corrección
Entiendo no hay ningún problema, lo haré manualmente. Si pueden avisarme cuando hagan la corrección
Entiendo no hay ningún problema, lo haré manualmente. Si pueden avisarme cuando hagan la corrección.
Hello, @gera3391,
Thanks for your understanding, You can always track our theme changelog for the new version release: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hello our @customers!!!!
AI is the future.
Porto 6.8, 6.9 comes with AI.
Customers can also see here.
And Elementor includes a new natively integrated AI product, available as a free trial starting in Elementor 3.13.
Benefit from a wide array of use cases available from directly within the Editor to transform the way you build websites.
There is a huge bug in the new version.
In sidebar.php in does not enter the if loop: if ( in_array( $porto_layout, porto_options_sidebars() ) ) :
because $porto_layout=fullwidth, even if in Page Layout it is set to Right Sidebar.
$porto_layout=fullwidth is by the way also not included in the porto_options_sidebars()
Please fix it
Hello @alex
Thank you for contacting us. And sorry for inconvenience with theme.
As you know, you can set the page layout in many places( Theme options(general), special page layout(single product, shop layout or custom post type layout). And also in page meta box, you can set.
So please consider again and if you have any issue still, please contact us via forums with your credentials.
Kind regards.
I set every layout to right sidebar, but I still get porto_layout=fullwidth. It worked before I performed the theme update, but now it does not work.
Hello, @alexandrujecan88,
Could you please contact us via our support forum with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hello, thanks for the amazing theme, is there a way to translate the theme options using polylang …for multilangual usage
Hello, @gounaneaghiles,
Sorry to say that, but this is not possible to translate the WP Backend into multi languages. For more information, please contact the Plugin author support about this.
Regards, P-THEMES.
just letting you know the bulk select in the menu area not working
Hello
Thank you for contacting us.
Sorry for about that, we’ll check as soon as possible. Kind regards.
