Discussion on Avada | Website Builder For WordPress & eCommerce

Discussion on Avada | Website Builder For WordPress & eCommerce

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No form entries submitted yet. (3 View Entries) Please Help not show any entries.

Hi,

Please see that you’ve the form set to ‘save to database’ under Form Options > Submission > Actions when editing the form, otherwise the entries count will only show the total number of form submissions made.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

I set it Actions Select actions to apply when form submit. (Save to Database)

Database Entries -

There is no entry

Hello @nejckasagic

Can you please make sure that you have a field name set for every field in this case or the field will not save at all without it.

Thanks

-Ammar

hello, I used ACF to create a new post type; however, I now only have 1 “featured image” option instead of the default of 5 featured images to use. It still shows 5 featured image options on the regular post type but not the new created one. How do I add more featured image options to the new post type created through ACF? Thank you

Hi,

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

hey all, i am having an issue with adding the page builder to the events posts. I am using the psychology theme and I can not get the avada builder on the back end or the front end. I looked for documentation only to find covered info on the theme fusion builder but it looks as if the theme fusion builder is now the avada builder. Is there a settings area to the avada builder to enable post types like there was for the fusion theme builder? Please help. thanks in advance.

Hi,

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Sorry my support expired but I have a quick question When I choose in the avada option the flyout menu in the mobile menu section it is empty, however in Dashboard=> Appearances => Menus I selected a mobile navigation, which working OK in the classic and modern but it doesn’t show up in the flyout

Hi

It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them

If you do need to renew support you can refer our link here

Thank you, Shaminder

Thanks a lot I succeeded

We’re glad to hear that. :)

Hi,

Is it a way to build a mobile menu layout in the layout builder and assign it only to a mobile view, because I like to include on the bottom of the mobile menu the social icons? I using the avada daycare website, which has vertical menu with nice social icons, but those are not visible on the mobile. Is exist some workaround, or could you add a more comprehensive mobile menu builder in the future where you can change the sub-menu item colors as well (normal, hover, current) and add other elements as well such as the social icons, address, phone, working hours. Basically all the things you can add to a flyout menu. Is it possible to I use on the mobile view a flyout menu, but on the desktop view not to include the flyout? If yes could you help me to achieve it? I am interested on flyout menu as exist on the Avada Magazine but I wish only appear the flyout on the mobile view

Hi,

Yes, you can set breakpoint for the custom header as needed and it will collapse the vertical header into the mobile menu

Thank you

Thank you very much

We’re glad to assist. :)

Hello, I just purchased this template. I realized within the first hour of owning that it’s not what I need. Would you consider providing a refund?

Hi,

As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51

We’d be happy to assist and get you started with Avada if you want to give us a chance. Just send in a support ticket with any issue you’re facing and our team will get you up to speed in no time.

Click Here To Get Avada Support

Thank you. – Abbas

Hello!

I would like to know if the Avada app is for designing my own website or I can use the system to design web sites for clients as well?

Thanks!

Hi,

Avada is a one time purchase – good for use on a single website/project. You can use Avada to build a professional website in a short time. You get free updates for life. For creating websites for your clients, you can purchase additional licenses for each project.

One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.

For more info on licensing, please see our post here.

Avada also comes with ~90 prebuilt sites so you can import any of those and build from there.

- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/

Thank you. – Abbas

Hello, why doesn’t the form send an attachment? What’s wrong?

Hi,

If you’re referring to Avada Form’s attachments, they will be saved under ’ /wp-content/uploads/fusion-forms/’ and the email will contain the URL for those. The attachments are not sent with the email directly I’m afraid.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Only one more little question – Is it possible to attach PDF files in Avada forms? Or it could be an issue?

Hi,

You can control what file types can be uploaded so yes, you can receive PDF uploads in Avada Form if that is what you’re referring to.

Thank you. – Abbas

Hi AVADA, I wanted to ask if your Theme is compatible with the “Block Visibility” Plugin. I need to set specific days on specific blocks to be visible/ not visible.

Hi,

We haven’t officially tested that plugin with Avada, however you can set any Containers on any page/area with our builder to be published Until or After a specific date and time out of the box.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hi, Its a pre sale request. But I do not need publish before / after, I need publish on Mondays. if you do not offer this compatibility I will not buy another License yet. Thank you

Hello @Taufrisch

We suggest you to get in touch with the author of plugin in this case to see if they are compatible with Avada, as we have not tested that particular plugin with Avada, we can not provide you with a definite response.

Thanks

-Ammar

Hello. I would like to ask if the “Hidden Field” property in Avada Forms will get the URL of the page on which the form is completed.

Hello @Thupro

We are not exactly sure what your requirement is to the form and how you’d want to set the URL in this case, we suggest you to please open a support ticket and provide complete details of your requirement so we can assist you with this further.

Click Here to Get Avada Support

Thanks

-Ammar

Theme is not listing in Dashboard – > Import A Prebuilt Website

https://avada.website/magazine/important-trends-you-need-to-know-about-social-media/

Hello @toolsforsystem

Avada Magazine is definitely available to be downloaded using the alternate import method, can you please clear your browser cache and check again once, if the issue persists please open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @toolsforsystem

If you are checking this from WordPress Dashboard, please make sure that you are on the latest version of Avada that is 7.10.1, if you are not on the latest version you might not see all the new prebuilt websites available to be imported.

Thanks

-Ammar

Hi, before i use other domain names to build, but now i want to change, how can i do? I mean, how do I transfer all the content on the site, and permissions

Hi

You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site

In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/ Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/NFHtNk7sDtQC Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/75kvnLOndV3z Once unregistered, the purchase code can be used once again

If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/d39YvL5m0rjQ

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hello all, Can I have site with Avada on 4 different languages including 3rd country languages) without a plug in – I will translate myself. And can I translate the buttons as well?

If so, what would be the difference of using plug ins (I saw the comments where you advise on plug ins)

Thank you in advance.

Hi

A plugin is needed so that you can have 4 versions of each page (for each of the 4 languages).

Also, you can not really load all translations files in a single set language

Thank you

Hi. Before I buy, can I add Google maps to it? I want to have google store locator on my website, is it achievable with your template?

Hi,

For such a zip code based locator/search you might need to use a 3rd party WP plugin for this along with Avada. There are several solutions you check out for that.

Thank you. – Abbas

what if I have working javascript and html code, can I use it inside your template? I created postcode search bar and it works with my google api and return results on google maps. Is that something I would be able to add into your template?

Hello @novak100

You can use HTML / CSS / JS Code inside the code block in Avada and it should render fine for you, however to provide more assistance on your query specifically we will need to check on your setup, what you can do with Avada is create your own single custom post layout using our Layout Builder which accepts dynamic values and ACF fields.

Thanks

-Ammar

I identified a bug 2 years ago and I keep forgetting to report it although it keeps affecting a website I assist with. I tore down the site, did a fresh install, rebuilt it, uninstalled plugins, renamed pages, etc. I have done everything possible under the sun. I identified the issue although I don’t know why it happens. The issue is this: - https://www.auditpeak.com/resources/ - https://www.auditpeak.com/resources-cloned/

These two pages are identical. As you can see, one is a copy of the other page. However both pages look different because the moment I indicate in wordpress that the “Resources” page is the blog page, it immediately loses any configurations that is visible on the cloned page. I included the cloned page so you can see how the blog page is supposed to look. If I was to assign the clone page as the blog page it would also look like the current Resources page. It’s an obvious bug…I just don’t know why it happens.

Hello @Bequia

This is not actually a bug but intended behaviour of how the auto generated blog page works, as soon as you assign any page as blog page it is then considered as an archive page so the blog loop can be displayed on it, this is standard WP behaviour and is expected, if you want to show blogs and keep the layout of page intact you can simply use our Blog element or even post Card element, this is all mentioned in our documentation post here => https://avada.com/documentation/displaying-blog-posts-on-your-site/

If you need further assistance, please open a support ticket and our team will get back to you soon.

Click Here to Get Avada Support

Thanks

-Ammar

Hello, I just have a short question when and if at all the problem with special characters in Avada forms will be solved. Unfortunately, nothing has changed in this regard in the last updates and special characters are still displayed incorrectly in the form emails. If you enter them e.g. like this ü, the texts are saved correctly, but are gone again the next time. Here it would be very helpful to solve this problem. It exists already longer. Thanks a lot

Hi,

We’d need to check your setup for this.

For your issue you can reach us via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51

Thank you. – Abbas

Hi, I’ll write it there again of my own accord. Then I’ll definitely get the answer I should buy a new support plan. Only now comes my problem. Why should I now spend $50 again for an error and others are happy when it’s fixed and didn’t have to pay anything. Sorry but no thanks. I’ve already bought 8 licenses, but I’m really slowly looking for a new theme.

Hello @Eclipse16V

Where exactly are you seeing this issue? do you mean inside the body email? because you should get the right characters if the encoding option is set, in any case we will need to take a closer look into your issue and get more details before we can assist you with this.

Thanks

-Ammar

Can all Prebuilt Websites be adapted for international use, for example german date and time formats in event calendars?

Hi

You can sure do that. We do allow the option to set date and time format

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hi, can you please reset my license?

Hi

Please reach out to use via our support area and our team will surely assist with this

Please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hi, I’m using the prebuilt lifestyle theme from you and I like it as it is so I don’t want to change anything. However, I do not get the images in the slider changed. If I want to replace the old images with new images, the old ones are still displayed. How can I solve the problem?

Hello @metanic

We are mostly using background images with container in our prebuilt websites, when it comes to the sliders however you will need to change their images from the respective slider settings, we will need to take a closer look into your website to provide further assistance in this case.

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here to Get Avada Support

Thanks

-Ammar

Do WooCommerce and WPML included in this purchase? I don’t have to pay extra for install those plugins?

Hello Jelly012

WooCommerce is already a free to use plugin and can be installed in any WordPress installation, regarding the WPML however it does require an additional license and is not bundled with Avada.

We will be happy for you to be a part of this amazing Community :)

-Ammar

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