6411 comments found.
Unable to install version 11.0.8. Version is downloaded is still 11.0.7. What’s going on?
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
Thank you
There is an update loop on the new 11.0.8 – We have updated but keeps saying to update.
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
Thank you
There is an issue with the new update, it keeps showing here is an update..
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
Thank you
something wrong with version 11.0.8 – its not getting updated, it keeps showing version 11.0.7 even after the update.
my site got messed after this update – in fact my site home page is gone, has so many posts all of them are not showing on the home page – its an issue with Essential Plugin I think
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
for the home page issue, could you please give more information, could you share your site url, you can share your information privately in our forum
Click Here To Get JNews Support
Thank you
HI,
Little problem related to the last update:
After downloading and uploading the last version of JNews – WordPress Newspaper Magazine Blog AMP Theme I noticed that the style.css file is not up to date. While analyzing the file I noticed that it still reflects Version 11.0.7, but it should be Version 11.0.8. On the other hand, the readme.txt file displays the correct version. In addition to the above, I also noticed that the WPBakery Page Builder Design Options plugin is outdated.
(7 hours ago I sent an email to your technical support but I have not got an answer yet)
I appreciate your help to solve this problem.
Thank you!
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
We are usually online around 09.00 am – 06.00 pm GMT+8. Please allow us to answer your question up to 48 Hours on Monday – Friday, and 72 hours on Saturday & Sunday
Thank you
Extremely buggy. Things not loading. Ads appearing in random places. I’m very disappointed.
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. please attach url of your site and the ads that you are referring, you can share your site information privately in our forum
Click Here To Get JNews Support
our support team will be happy to help you
Thank you
It doesn’t update. new Version: 11.0.8 after upgrade Version: 11.0.7 showing
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
Thank you
new Version: 11.0.8 after upgrade it’s show Version: 11.0.7 @@
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
Thank you
Whenever I am trying to create a thread at https://support.jegtheme.com/new-topic/, I get error
You cannot create new topics. It may because your support license is expire, or you haven’t bought this themes yet.
I recently bought the theme, envato account is linked and yet it won’t let me create a thread.
The issue I was asking about:
Please tell me a way to unlink the dates in jnews theme to post URLs. It is linked on posts and archives both. I don’t the dates to be linked to anything. Can you please help?
Hi,
if you can’t create a ticket in the support form, please try to refresh the license in the support forum
sorry, we can’t quite understand by unlinking the dates, do you want to change the permalink structure for the post and archive?
if that is the case, the permalink structure configuration is not related to our theme, you can change it from WordPress settings, please go to Settings > Permalinks
and then you can select the permalink structure that you want
Thank you
Hi, is there any way to change the url /account/ to /my-account/ in Account menu?? Now if you clic on My Account goes to “account page” (this is new from theme) but i need that goes to the basic page on Woccommerce “my account”. I was trying to find in theme, but is impossible. Any idea how to do that??
Hi MOTOREXTREMO,
unfortunately we don’t have option to change the url of the account page, by default it will go the the account page that jnews theme provide
if you want to change the url of the account page you need to add additional PHP code that apply filter to ‘jnews_account_page_endpoint’
you can check the code of the nav account in
jnews/class/AccountPage.php
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
Yes, I did it yesterday. There isn’t another choice. Thanks for your help…
Hello, How we can change URL of Social icons in the top header and footer?
Hi cyberwebmaster,
if you want to change the URL of the social icon on the header and footer please go to Dashboard > Appearance > Customize > JNews : Social, LIke & View > Social Icon
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Can you fixed the Personal Blog and Classic Blog demo? The demos are not showing right.
Hi dzulfriday,
thanks for reporting we already fixed the personal blog and classic blog in the latest version of jnews
Thank you
Hello, Team.
I am using JNEWS from past 5 Years & I am loving it.
For the very first time I am facing a unique issue.
First I am unable to change fonts on the Modules. Then I disabled Lazyload on my website and I was able to change the fonts but now I am unable to change the background colour of the header.
Please check the below screen shot.
Colour Changed – https://prnt.sc/wm_pAZHV8zw1
Colour not working on front – https://prnt.sc/SAmVEtRPbhmW
Hi amiralishahbangi,
we’ve checked the header color at our side and it still working, please check the link below
if you are not using the latest version of JNews, please try to update it
if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
Is the Control Panel, Options, and Management of the theme available in Brazilian Portuguese?
Hi INformigados,
yes, you can translate the dashboard and frontend of jnews using our built in jnews frontend translate plugin and loco translate.
Thank you
Hi. I have a pre-sales question: Do you offer a “Follow Author” and “Follow Topic” feature? i.e, Where visitors can follow specific authors or topics of interest? Users who follow an author should presented with news posts from that particular author through personalized blocks. Does your theme offer this feature?
Hi _steve3,
unfortunately at this point we don’t have option to allow visitor to follow only specific author or topics
Thank you
My navigation at the single post on mobile is not stable.
This makes users uncomfortable staying long on my site. And I want to know if there’s something I am doing wrong. This is the link to prove what I am saying. And please kindly open it with the phone so you will understand me well.
Check the link below https://dehotpress.com/scenes-as-dome-kwabenya-constituency-heads-for/Thank you.
Hi,
we checked the link and we saw that the ads in the content is overlapping
Regarding this thing, please try to open a new support ticket on our forum.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello, Our center inherited a site created in WordPress. We recently did a “check” for ADA compliance (using this site: https://www.accessibilitychecker.org/The first item on the list of critical issues is that our social icons don’t have a detailed description.) A WordPress group on Facebook said that the theme (which is JNews) does not give the option to customize the share buttons at the moment. How can we add this information so that we are ADA compliant?
Hi aedwards67,
we’ve checked the link that you attached but it seems the page is not found, please check the link below
sorry, just want to make sure, have you bought Jnews license? because we didn’t see purchased label in your account
Thank you
The link above was just a checker for ADA compliance. Our website is https://www.theinvadingsea.com/
wp-admin > Posts > Categories > “Override Single Post Option” is not working, no matter what changes you make, they will not apply to the posts under that category,
Probably issue with Customize Detail Category or Extended Category Option plugins.
Please check and fix this in the next update
EDIT: Never mind, it seems I have to select the post Primary Category for it to work, thank you
Hi Amine-CH,
yes, if you want to override the single post option from wp-admin > Posts > Categories > “Override Single Post Option” you need to set the primary category for the posts
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
I am facing issues with updating Fonts when changing domains, but my support package has expired. Can you assist me here? I’ve noticed that many people encounter Font-related problems like mine.
Thank you. If you refuse to support common issues that are not mentioned in the documentation, it reflects very poorly on your support service
Hi hotantien,
could you please give us detailed information about an issue that you are facing ?, you can share the screenshot of people that got similar problems as yours, or maybe a video or screenshot and website your URL will be helpful
Thank you
Hi, I am a purchased urser. I write some custom css style files and added in function.php. but it removed automatically. Why ?
Hi toolsforsystem,
did you update the theme before the code is missing on function.php? if that the case, the code is missing because when the theme got updated it will replace all the file in jnews theme folder with new files.
if you want to add additional or custom css you can add it from Dashboard > Appearance > Customizer > Additional CSS
the code on additional css will be saved on Wordpress database
Thank you
This difficult to maintain large css. Appearance > Customizer > Additional CSS. So i created style sheet file. I am not update the theme. Is the theme automatically update ? If means, then how i can stop the auto update.
Hi toolsforsystem,
If this is the case, try to use the JNews Child theme. So when there’s a new update for JNews, your custom style doesn’t remove.
Please check this documentation about working with child theme https://support.jegtheme.com/documentation/child-theme-3/
Thank you
