131 comments found.
Is there a way to adjust the Search option? As when I enter a search on the site it searches the whole site and I then have the ‘edit’ the settings box before it brings back any results.
Hello Sir,
Yes, When you search anything from the search box then it will display results on the search page with all matchable results. No need to select ‘edit’ the settings box. If matchable text is found then it will display results. Also sir your support time is already expire so please renew your support time also and then you can contact us via support site at https://support.themetechmount.com/
Thanks, Mark
on my website the awesome font libraries no longer work, why? only the internal icons of the bodman special icon website work. thank you, Danilo
Hello Sir,
We need to check it on your website so can you please contact us via our official support site at https://support.themetechmount.com/ and create a new support ticket so I will check on this as soon as possible.
Thanks, Mark
Hi, I’m reaching out regarding a support ticket I opened some time back, to which I haven’t received a response yet. I recently installed the Overlay Header Demo using Elementor, as indicated on the demo website for its compatibility. However, I encountered an issue where it displayed extensive coding rather than the expected elements. To address this, I installed WP Bakery, which seems to be working fine. The challenge I’m facing is the necessity for this feature to be compatible with Elementor. Any assistance or guidance on how to resolve this issue would be greatly appreciated.
Thank you for your attention to this matter.
Hello,
Sorry for the inconvenience. I’m not sure what your ticket number is, so can you please contact us via our support system at https://support.themetechmount.com/ and create a new support ticket so i will check on this as soon as possible.
Thanks, Mark
Hi,is there any code/option to reduce the logo in the header in the mobile version but without reducing it in the desktop version?
Hello,
Sorry for the inconvenience. We need to check it on your site so can you please contact us via our official support system at http://support.themetechmount.com/ and send us your site url with wp-admin details in support ticket so our team will help you on this asap.
Thanks, Mark
Great theme you got here, am interested! Does this have a dedicated appointment page?
Hello,
Thanks for taking interest in our theme. Yes, our theme supports appointment booking. Also we have an appointment booking plugin available. If you would like to show demo then please contact us via the support site at https://support.themetechmount.com/
Thanks, Mark
There is a big problem with updating the theme. they say there is an update but it is a lie! there is only old version in the download section. lifetime update is a fake and support ignores you. They will update your theme if you pay for additional support which should supposedly be free of charge.
Hello sir, Sorry for the inconvenience. Please contact us via the support site at https://support.themetechmount.com/ so our team will guide you on this with more details. Thanks
I have a ticket open and no response!!! Give the money back for the theme if you don’t do updates! bastards! I demand an immediate refund for the theme!
Hello Sir,
Due to one file language translation issue update not shown but we just solved it and updated the theme for this. Please check the update in your admin envato plugin page. Sorry for the inconvenience.
Thanks, Mark
Hi, is the theme (already) compatible with WP 6.3x ??! tnx B.
Hello,
Yes, Our theme is fully compatible with WP 6.3 so you can update it on your site without any worry. If any query then feel free to contact us via our support system at https://support.themetechmount.com/
Thanks, Mark
Hello, Please can you tell me under what conditions ‘Related Portfolio’ section will appear on single portfolio pages? I cannot get this section to appear on my site.
Hello,
We already provide options for show/hide related portfolios so just go to Boldman Options > Portfolio Settings and turn On Show Related Portfolio Options. Related portfolio item display which is in the same category. If any query then feel free to contact us via our support system at https://support.themetechmount.com/
Thanks, Mark
‘Show Related Portfolio’ is On in Boldman settings, and I have five portfolio items in the same category. The related section still does not show on these pages.
Hello,
We need to check it on your site so please contact us via our official support system at https://support.themetechmount.com
Thanks, Mark
I’m interested in purchasing this theme, but your individual demos don’t seem to work. I would like to try the demos before buying
Hello,
Thanks for taking interest in our theme. Sorry there is no option available to try the admin panel of the theme. But we already described our theme feature in theme docomentation so you can check it here. If any query then feel free to contact us via our support system at https://support.themetechmount.com/
Thanks, Mark
No new updates since version 2022 v6.0. I’m inundated with emails from WPBAkery plugin to update or buy a license. incredibly annoying. now I have to change theme because there are no more updates.
Hello,
We already updated wpbakery plugin to it’s latest version v6.13.0 in our theme latest theme version number Version 6.1 : 31th May 2023. So update theme on your site and you automatically get notification on your site for update that plugin in your site after theme update.
When you purchase a theme from ThemeForest that bundles WPBakery Page Builder and Revolution Slider, you are free to use these Premium plugins with the theme. However, your Theme purchase does not give you an individual WPBakery Page Builder or Revolution Slider license. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. You can use these plugins with the theme and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner (so don’t try to use the theme purchase code to activate one of these plugins). So you can ignore that license notice and use both plugin legally in your site.
Also please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this asap.
Thanks, Mark
I know that the plugin is integrated into the theme and you update this plugin with the theme update. The problem is that in the past, theme updates could be downloaded from Evanto Market User Account Downloads. Now you do not send new updates into the download section and I cannot update the theme on my site – it will not update. It is not possible to update this theme until you have uploaded the update to the download section.
Hello,
Sorry for the inconvenience and delay due to the weekend. We received your support ticket and our team already replied for it so please check it and let us know if there is any query in it.
Thanks, Mark
Hello
I’m using polylang, I can’t use different widgets based on language option.
Hello,
This plugin already provides an option for it. But if you can’t see that option on your site then we need to check it on your site so can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so we team help you on this asap.
Thanks, Mark
Hi, i don´t find this demo https://www.themetechmount.com/wordpress/boldman/elementor/home-7/
I have problems to change the logo in the template.
The logo, change in sample demo with header style one, but if you change to other sample or other style header the logo doesn´t change.
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so our team will help you on this asap.
Thanks, Mark
Hello – It says the latest update was in April 2023, however the latest download is still 6.0 from December of 2022. How do we get the latest download? Every time I go to download, its the exact same 6.0 with no change since Dec 2022. Please help – love this theme. Thanks!
Hello,
We just updated our theme to a newer version. Can you please check it again.
Thanks, Mark
Contact Form 7 format?
<label> Adınız [text* your-name autocomplete:name] </label>
<label> Mail Adresiniz [email* your-email autocomplete:email] </label>
<label> Konu [text* your-subject] </label>
<label> Mesajınız [textarea your-message] </label>
[submit “Gönder”]
Hello,
Thanks for taking interest in our theme. Can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this asap.
Thanks,
We have not received a response for 5 days, we have placed another ticket and they have not responded either, it is a critical error because the template could not be installed.
Sorry for the inconvenience. Our team already replied for your ticket and also they asked you to send FTP details in the ticket so please send us those details in the ticket reply so our team will help you on this asap.
hello, we have sent several messages by email in response to the ticket, we have not received a response.
Please send us your support ticket number so i will check on this asap.
Ticket number: 436304
Hello,
Yes, We received your support ticket and our team already replied for your support ticket and asked you for FTP and admin details so please check it and reply in support ticket so our team will help you on this asap.
Thanks, Mark
Since April 11th, we provided a response with the administrator credentials through the ticket platform for ticket #436304 without receiving a solution that resolves the reported issue.
Sorry for the inconvenience. But we need FTP details to debug. We need to modify some files so please send us FTP details in support ticket so we will help you on this asap.
I am very sorry to report my disappointment at the lack of attention and solution to my support request. Here is a detailed timeline of the process:
- On 04/04/23 a ticket was created by support and we were asked for FTP access.
- On 04/11/23, we responded that it was not possible to provide those credentials at that time, but we provided them with access as a Wordpress administrator. However, they were unable to use it and we asked for the cause of the error, but received no response.
- On 04/12/23, they informed us that they could not make use of the credentials we provided them.
- On 04/28/23, we informed you that we already had FTP access to share it. After 28 days of posting the ticket, we still have not received any response or solution to the problem that is being presented.
The last response we received from support was on 04/12/23 and we have not received any further response since.
We sincerely hope that this situation can be resolved soon and that we can count on your help to deal with the problem effectively. The lack of response and resolution from support is unacceptable to us and affects our ability to use your template effectively.
Hello,
Sorry for the inconvenience and delayed. Our support team replied for your support ticket so please check it.
Thanks, Mark
Hello,
Pre-sale question. I would like to use the demo “Infostack Header” and also I would like to use the “Our Latest Projects” section as Services. Can I use it or it is only for projects?
Example https://ibb.co/QvHGPZVHello,
Thanks for taking interest in our theme. Our theme opens a portfolio details page https://imgbb.com/QvHGPZV when you click on the title but if you want to set a custom link then we will help you to do this via child theme. You need to contact us via our support site at https://support.preyantechnosys.com/ after purchasing our theme. Our team will help you on this.
Thanks, Mark
Hello, does yout theme comes with user login and appointment booking? I.e if there is a membership attached to the service and once they have their service active then they can proceed to book an appointment
Hello,
Thanks for taking interest in our theme. Sorry we didn’t provide any plugin for login and appointment booking with our theme. You need to use any plugins for this. But our theme supports all plugins so you can use any plugin for this. Please contact us via the support site at https://support.preyantechnosys.com so our team will guide you on this.
Thanks, Mark
My Theme images didnt upload into my uploads folder. Are the images hosted externally?
Hello,
No, Upload media files is WordPress core feature and it needs to go to the upload folder. We need to check it on your site so please contact us via our official support system at https://support.preyantechnosys.com
Thanks, Mark
Sidebar for normal page is not working anymore after update to newest version from older. I set sidebar to the left but it appears on the bottom of the page, not on the left.
Before update the theme -> https://prnt.sc/mkr8k-Qh0_uu After update -> https://prnt.sc/NgRWCGi2QMxI
Settings are the same -> https://prnt.sc/aODwEGpx9JWr
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so our team will help you on this asap.
Thanks, Mark
Thank you however I can’t, my support expired. Just want to tell you there is a bug.
Hello,
No, We tested it and we didn’t get any issue like this. We need to check it on your site so contact us via our support site.
Thanks, Mark
Pre-sale question … is WPBakery customized or left as “normal” in your theme?
Hello,
Thank you for interesting our theme!
Our theme is done in WPBakery and elementor. Also we ready to help you if you get any issue.
Thank you,
Hi, thank you … but you misunderstood my questions … what I mean is: Did your development change anything about WPBakery to make it a customized version of WPBakery … or did your team only add in custom elements?
Hello,
Now, Our theme has some custom WPBakery elements. We didn’t modify the core plugin. Our theme support latest version of WPBakery page builder plugin. You can see our theme custom elements Here
Thanks, Mark
Thank you very much, Mark! Just wanted to make sure core wasn’t changed … I believe it was the Porto theme which changed core and caused problems for me / client.
Thank you again, Mark … will purchase soon
Glad to hear it helps 
