6691 comments found.
How can I translate footer with Polylang ? I use footer using Static Blocks.
Hello Samsoniiksvk,
Thank you for contacting us and for using XStore.
It is similar to pages, so in case you already translated pages, the translation of static blocks will be simplest: Go to Static blocks > add translation https://prnt.sc/L3kpbZLRjOvK
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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hi, i am changing web host, need to rebuild website with reupload xstore theme zip file
right now setting up backup subdomain website, when i upload newly downloaded xstore zip file to wordpress, why always get error message “link expired”?
1. please advise how to get “NOT expired” xstore theme zip file to upload to wordpress site?
i purchased 1 xstore license, qualify to install in 1 main domain and 3 staged domain,
2. if i install a coming soon plugin, will the backup subdomain website qualify as staging domain?
please help asap so i can transfer website files to new webhost asap before old webhost expired.
thank you
Hello Kimplainten,
Thank you for getting in touch with us.
You contacted us by email, we responded to your inquiry 8 hours ago and would be happy to continue our conversation via email.
Kind Regards,
8theme team
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hi rose, yes i got the email, i wanted to delete my comment here but no option to do so, plz help delete my comment here, thank you
Hello Kimplainten,
Thank you for understanding.
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8theme team
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I purchased the theme a while back for a client and now 6 month laster my support has ended but we are near completion with the development all to find CURRENCY is being Discriminated and in order for developers in countries other than Europe or US we need to purchase a currency switcher WooCommerce Currency Switcher Professional – FOX (former name is WOOCS) for another $36 dollars. VERY CLEAVER. I installed the currency switcher which has 2 currencies installed by default $ and Euro – even if you manually change the option tab welcome current remains USD
Hello, Zerophoid,
Thank you for contacting us and for using XStore.
Sorry, but your question is unclear to us. The Currency Switcher plugin doesn’t come bundled with our theme, so we are not responsible for its functionality. Probably you need to contact the support of the plugin directly.
About plugins that come bundled with XStore, please read this article – https://xstore.helpscoutdocs.com/article/36-included-plugins
If you have any other questions or concerns, please do not hesitate to reach out to us via the contact form on this page – https://themeforest.net/user/8theme
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8theme team
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i have installed my license in couple of domains and subdomains and deleted the website . am not able to deregister those domains from support canter . and i have still support validity but am not getting any reply to the emails from 8themes@gmail.com how will i fix this?
Hello sirajudheenc,
Thank you for using XStore. We have thoroughly reviewed your purchase codes and everything appears to be in order. As a result, we have reset the codes for you. You can now attempt to activate them.
Don’t forget to check spam folder on your email.
If you encounter any issues during the activation process or require further assistance, please don’t hesitate to reach out to us. We are here to help.
Best regards,
The XStore Team
Hi: I have 3 licences but now i cant’t update or patch any of the websites with licenses. My support has expired so i will not renew for an error on your side. Please advise. Thanks.
Hello exxastudio,
Thank you for using XStore. We have thoroughly reviewed your purchase codes and everything appears to be in order. As a result, we have reset the codes for you. You can now attempt to activate them.
If you encounter any issues during the activation process or require further assistance, please don’t hesitate to reach out to us. We are here to help.
Best regards,
The XStore Team
Hello, after I use the Luxury Jewelry subtheme, there is a bug when I swipe popular products on the home page. Even if I click on the mobile page, I cannot enter the product page.
Hello, zzk3620,
Thank you for choosing XStore as your WooCommerce WordPress theme.
In order to solve your issue, Please navigate to XStore > Theme Options > General/Layout > Mobile Optimization > Toggle it OFF and Publish it.
Once this is done, please check back on your site.
For further reference, please refer to the image provided at the following link: https://imgur.com/j1zlRAGIf the issue still persists, then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
In addition, please provide your site’s WP Admin URL and credentials in the private content area, so that we can look into it further:
WP Admin URL:
WP Admin Username:
WP Admin Password:
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hi. We have a site using this theme and the backend is very slow with the theme enabled. The site does have a large database.
The default theme is 2 seconds TTFB load time. This theme is about 8 seconds TTFB.
Any tips to speed it up? It’s all up to date.
Hello Thriveweb,
Thank you for getting in touch with us.
Please contact us via form on this page – https://themeforest.net/user/8theme Provide your purchase code and URL of the site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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I have tried to ask a question on the support forum, but the submit new comment tab is not working for me. The question is, how to I delete this line, I do not want the name of the theme to appear anyplace, “To work with the XStore AI assistant, please navigate to the control panel and activate it using an API key.” Thanks
Hello Donal13,
Thank you for contacting us and for using XStore.
1/ Please contact us via the form on this page – https://themeforest.net/user/8theme and provide a video of your problem with the forum.
2/ Activate XStore White Label Branding plugin > go to settings of it > Admin panel links > disable ChatGPT (Open AI). Then you can disable the White Label Branding plugin.
We hope this information is helpful.
Kind Regards,
8theme team
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Thanks for the quick reply. I had this done, but did it again, the line is still showing in the new product page (I have not looked at other pages) To work with the XStore AI assistant, please navigate to the control panel and activate it using an API key.
PS, the support is now working for me, I logged in using the tab on the welcome email.
Hello Donal13,
Thank you for your response.
“I had this done, but did it again, the line is still showing in the new product page (I have not looked at other pages) To work with the XStore AI assistant, please navigate to the control panel and activate it using an API key.” – please provide us with screenshots for a better understanding your request. Please do this via the support forum or via the mentioned contact form.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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please have a look at the image here. https://donaldold.com/image-of-line-want-removed/
Hello Donal13,
Thank you for your response and for the screenshot.
Please contact us by email via the form on this page https://themeforest.net/user/8theme or via the forum, and we will help you. We hope for your cooperation and we are waiting for your request in one of the mentioned ways.
Kind Regards,
8theme team
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My license is tied to a domain name i no longer use. I want to use this license for my new domain. Can you Help?
Hello, CanaanMS,
Thank you for using XStore.
Please try to activate now.
Kind Regards,
The 8theme Team
Hello team, can you please reset my activation key? the site I have used is not available for unregister. Thank you!
Hello Oxg,
Thank you for contacting us and for using XStore.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Kind Regards,
8theme team
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Hello,
Do you have an wp-admin demo credential? Thanks!
Hello, Lazarescu,
Thank you for your interest in our theme!
No, unfortunately. But we have a 7-day money-back guarantee, so you could purchase and take a test drive.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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I’ve already got one XStore license for a website. But now looking for a theme for a Woocommerce website with 5000 products. How well can XStore handle this on a 12GB, 12cores, Debian Server with DirectAdmin and OpenLiteSpeed (only one user of the VPS server? It is not a budget hosting party, but have fast servers). Do you have any test results with big webshops?
Hello R_Koek,
Thank you for getting in touch with us.
Technically there’s no limit for products, this part is related to the WooCommerce plugin, not to our theme. Read here – https://woocommerce.com/document/woocommerce-scaling-faqs/
We are aware that some of our customers have more than a few thousand products. Of course, they also have powerful servers.
What we offer you is that if you encounter any issues and it is a theme-related problem, we will either help you resolve it or provide you with a refund for your purchase.
Kind Regards,
8theme team
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hi, i am usesing siteground as hosting. i have purchased the theme by using anon ther themeforest account. xstore said the my hosting cannot meet the Max execution time requirement of xstore. however, my hosting default Max execution time is 120. it should meet the min requirement
Hello Heyshop,
Thank you for contacting us and for using XStore.
What PHP time limit value is visible via WooCommerce > Status?
“xstore said” – where exactly? Please contact us via form on this page – https://themeforest.net/user/8theme and reply to our questions. Do not forget to provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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have sent the message via https://themeforest.net/user/8theme . thank you
Hello,
Thank you for your inquiry. We will respond to you shortly via email.
Kind Regards,
8theme team
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I no longer have access to the website on which the theme was installed the first time, and when I want to activate the license on a new site I am asked to cancel the activation of the old site which I no longer have access to
Dear medwild,
We hope this email finds you well. We would like to express our gratitude for choosing XStore for your website needs.
We have reset your purchase code as requested. This will allow you to activate XStore on a new domain or make any necessary changes.
If you have any further questions or require additional assistance, please don’t hesitate to reach out to our support team. We are here to help.
Thank you for being a valued customer of XStore.
Kind regards,
The 8theme Team
Hi, My current licence shows to a site which doesn’t have an active uses of purchased theme and need to reset it, where to write or how to do so? Kindly assist me to do so. Thanks. Live Website 1/1: xxxxxprotein.com Staging Website 0/3: Total 1/4
Dear ggd108,
We hope this email finds you well. We would like to express our gratitude for choosing XStore for your website needs.
We have reset your purchase code as requested. This will allow you to activate XStore on a new domain or make any necessary changes.
If you have any further questions or require additional assistance, please don’t hesitate to reach out to our support team. We are here to help.
Thank you for being a valued customer of XStore.
Kind regards,
The 8theme Team
Thank you so much to superfast support! 
For some reason, the shop page is not loading any product except the breadcrumb, header and footer, I have followed all the steps, like adding it on woocommerce> settings>product
I even recreated the default woocommerce pages. on woocommerce status.
I’m also having the same problem with category link now working.
I sent you guys a support email since I do not want to share my store link here. Thank you
Hello Donnyvicky,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We’ve answered by email, please check.
Kind Regards,
8theme team
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Hello. For some reason I don’t see the pagination on shop/category pages. I’m using this one: https://xstore.8theme.com/elementor2/kids-toys/ ; this is the development website: https://www.dev.invitatiedigitala.com/magazin/
No errors in console whatsoever, the html doesn’t seem to be there (under products)...
Hello Crildev,
Thank you for contacting us and for using XStore.
We recommend disabling the WooCommerce Infinite Scroll and Ajax Pagination plugin or setting the correct settings, as outlined in the following article: https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Thank you. Fixed
Hello Crildev,
You’re welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi there, can you please reset my license key? I can’t deactivate it on my old store
Hello Ramondrent,
Thank you for contacting us and for using XStore.
You can activate the theme now.
Kind Regards,
8theme team
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Premium plugins asking for purchase code, please provide those codes or plugin won’t work.
Hello Designercany,
Thank you for contacting us and for using XStore.
We’ve answered to your email. Please check and reply there.
Kind Regards,
8theme team
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Hello, i noticed that product video on single product page doesn’t loop (it does on shop page) and doesn’t have a thumbnail. is it possible to fix this?
Hello AlexPTY,
Thank you for your interest in our theme!
The loop can be achieved via changes in a child theme, we will be able to help you, just submit a topic on our support forum after the purchase – https://www.8theme.com/forums/xstore-wordpress-support-forum/
About thumbnails, there is no quick solution, you will need to send a request to our dev team – https://www.8theme.com/taskboard/ f your request receives sufficient votes from other customers, our development team will consider incorporating it in one of the upcoming updates.
Kind Regards,
8theme team
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